Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

No one beats this company! Service is amazing, my equipment stays up to date, and it's worth every…read morepenny!! Very educational experience... they tested my "treated" city water and it had a scary amount of chlorine and hardness. I purchased a Reverse Osmosis and a softener, my acne cleared up after a couple weeks and my hair is no longer thinning. Love water boy systems!

Had an unknown leak in the hot tub that was losing a 1' of water within days. I called Mossing and…read moretheir "hot tub guy" was out but going to return on Thursday and they took my name/number. On Thursday, Zack called and I told him the problem and he said that I could likely repair it myself. After removing the panels and looking at the mechanical/plumbing internals, I called Zack once again. I explained the situation and sent him a pic of the area and he walked me thru it and hence NO MORE LEAK. He could have made a service call and charge $125 but indicated it was a simple fix based on his assessment and he was correct! Once again... THANK YOU ZACK!

My pool guy retired so after looking and trying out other pool companies that turned out to be…read moreunreliable or just plain didn't answer messages, I'm pleased so far with Mossing. They were able to schedule us in for a closing. They arrived right on time (even a minute early ). I'm not used to service people coming when they say they will! They were fast/efficient to get the pool closed. So far, I'm happy with the service. Hoping they work out for all our pool needs nexr year as well.

The staff is professional and helpful. The pricing for what I was there for was not bad. Great…read moreexperience. I would recommend this store to friends and family.

Was told that if I brought my salt cell in and my filters in after they were cleaned off that they…read morewould acid wash for me. just went in to the store with everything to be told that they won't do it but I can sell you the acid to do it yourself!!! Never again will I be stepping foot in this store to buy anything for my pool or hot tub!!!

Ed, I just wanted to…read moresend you a note of thanks. Your team at Hot Tub Outlet is great. From the experience in the showroom, to my many calls with questions, and the installation. Everything was done just as I expected. I will definitely recommend your store to anyone I know looking for a spa. Jim F

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

I have been utilizing their chemistry and retail store for two years. They have always been…read moreprofessional and friendly!! I have made some major mistakes in my new pool operation and they have helped me to bring it back to life. I cannot stress enough that they are extremely knowledgeable and family oriented. They also employ fantastic people and help me every time even though they should have given up on me after the first year. I wish there was a 6 star button!!

I will never walk thru their door ever again. I believe they damaged my above ground pool when they…read morewinterized it. Made 3 calls to them on problem and asked them to send someone to look at our pool and they refused to send anyone until next July. Owner slammed phone down on me on third call to her.​ Terrible way to treat a customer of 5 yrs. My calls started last October. Today 2/ 27 / 26. Never again. Nothing said about any work guarantee.

Went into laskey rd. store at beginning of season to buy a new pool pump. Stated I wanted a 2speed…read moreand the name Hayward actually was mentioned a couple of times. Seeing I have purchased several Hayward pumps here over the years, I wasn't concerned when the pump and my sanitizer was loaded into my truck. When I got home I noticed my new Hayward pump was a cheep Amazon knock off. Sill cost me about 300 bucks. Not one to complain,I figured I'd give it a try,bad decision. It is weak junk,Amazon knock off!! To make matters worse I was having a hard time maintaining my chlorine level. upon by investigating i found their sanitizer is also crap!! It's only 10% chlorine. Any other brand is 12.5%. That's not right. If I was a shop like that I would be embarrassed if Menards had chlorine 25% better and 7 dollars less a case. Buyer beware!! Scams like this I cant afford to buy local!

Over the last 5 years I've purchased a pool and hot tub from inside out, during this time I've…read morereturned to purchase my supplies as well. The staff are not only professional and knowledgeable but they go out of their way to remember who I am and what I've purchased. I had a small tear in my winter cover that was detected upon closing the pool and JJ at the store replaced it under warranty without hesitation. I highly recommend Inside Out for your pool and spa needs.

I can't thank the staff at The Poolside Shop for the phenomenal customer service I received today…read more I trust them when buying most things for our pool. Last year, almost a year from today, our pool pump motor took a dump. I went in and they attached my impeller to a new motor and installed a new motor shaft seal and all on the same day. Today my wife called while I was at work and said our pump wasn't working. After a little investigating it seemed the pump motor was out again. Looked at it and it seemed there had been a leak under the bottom of the motor. Took it in to Mark and he deemed the motor shaft seal had failed. Took my motor, told me he get me a new motor, attached an upgraded shaft seal and attached the impeller. They called as promised, same day service, and it was warrantied. If you need pool items or any supplies I highly suggest you go see Mark and the team at The Poolside Shop for honest and reliable service.

Only go here. Gary is knowledgeable and always gives good advice. Very fair on pricing.read more

Our experience has been great. Sales guy Corey helped us select a hot tub right for us. His…read moredelivery time quoted was spot on. The delivery team was excellent! Josh called for delivery set up and showed up on time! His team worked together to safely place our hot tub and were kind and professional. They took their time to explain how to use and set up the hot tub as well. And finally a special shout out to Henry and Nolan who made an extra trip back to attach our cover lift because initially it wouldnt fit with our gazebo. So far we are thrilled with our new hot tub and the service received thus far!

Stopped in on a Saturday afternoon with $75,000 ready to spend on a swim spa. Five to six people…read morewere sitting in the counter area. Not another customer in the store. Took forever for one of them to acknowledge I was there. I have used swim spas many times, was ready to buy one, and wanted to support a local business. I asked one simple question: "Do you sell swim spas?" Salesman started ranting, stating that they could get them, but nobody likes them because they will blow you against the opposite wall unless you are a professional swimmer, there is nowhere to sit, etc. Proceeded to tell me I should just buy an in stock $18,000hot tub just to sit in. Guess I will have to go elsewhere. I do not appreciate being told what I want.

John the installation guy is the man for the job!! He moved our hot tub to our new house safe and…read moresecurely. He came to our aide the same day I called even. I can't say enough good things about this guy and his partner. I would highly recommend him. Thanks John for an awesome experience moving our precious cargo! Amy Carpenter

From the owner: At Sunny's Pools & More Monroe we carry an extensive line up of Swimming Pools and Hot Tubs. We…read morecarry all your maintenance and chemical needs as well. Our prices can not be beaten on hot tubs, swimming pools, or accessories. We will meet our competitor prices and make sure you get the best deal available!

Keith did a great job, easy to communicate and did what he said her was going to do. Would…read morerecommend him to friends and family.

Terrible customer service and communication. I had a repair…read morescheduled for the afternoon and was told I would receive a call the morning of to narrow down the time. At 11:30 I called to check and was told that I would receive a call by noon with an update. I never received a call and only reached their voice mail for the remainder of the day. At 10:30 the following day I received a call from the office stating that she had an emergency and had to leave at noon the previous day but that the technician was supposed to have called me. She insured me that I would receive a call from her no later than 1:30 that afternoon with a time or she would give me the technicians number so I could stay in contact with him. She never called me back and I am still sitting here with a broken hot tube.