Had an unknown leak in the hot tub that was losing a 1' of water within days. I called Mossing and…read moretheir "hot tub guy" was out but going to return on Thursday and they took my name/number. On Thursday, Zack called and I told him the problem and he said that I could likely repair it myself. After removing the panels and looking at the mechanical/plumbing internals, I called Zack once again. I explained the situation and sent him a pic of the area and he walked me thru it and hence NO MORE LEAK. He could have made a service call and charge $125 but indicated it was a simple fix based on his assessment and he was correct! Once again... THANK YOU ZACK!

My pool guy retired so after looking and trying out other pool companies that turned out to be…read moreunreliable or just plain didn't answer messages, I'm pleased so far with Mossing. They were able to schedule us in for a closing. They arrived right on time (even a minute early ). I'm not used to service people coming when they say they will! They were fast/efficient to get the pool closed. So far, I'm happy with the service. Hoping they work out for all our pool needs nexr year as well.

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

No one beats this company! Service is amazing, my equipment stays up to date, and it's worth every…read morepenny!! Very educational experience... they tested my "treated" city water and it had a scary amount of chlorine and hardness. I purchased a Reverse Osmosis and a softener, my acne cleared up after a couple weeks and my hair is no longer thinning. Love water boy systems!

Only go here. Gary is knowledgeable and always gives good advice. Very fair on pricing.read more

Knows what they r doing. Family owned. Good people! Lots of stock and reasonable prices.read more

Our experience has been great. Sales guy Corey helped us select a hot tub right for us. His…read moredelivery time quoted was spot on. The delivery team was excellent! Josh called for delivery set up and showed up on time! His team worked together to safely place our hot tub and were kind and professional. They took their time to explain how to use and set up the hot tub as well. And finally a special shout out to Henry and Nolan who made an extra trip back to attach our cover lift because initially it wouldnt fit with our gazebo. So far we are thrilled with our new hot tub and the service received thus far!

Stopped in on a Saturday afternoon with $75,000 ready to spend on a swim spa. Five to six people…read morewere sitting in the counter area. Not another customer in the store. Took forever for one of them to acknowledge I was there. I have used swim spas many times, was ready to buy one, and wanted to support a local business. I asked one simple question: "Do you sell swim spas?" Salesman started ranting, stating that they could get them, but nobody likes them because they will blow you against the opposite wall unless you are a professional swimmer, there is nowhere to sit, etc. Proceeded to tell me I should just buy an in stock $18,000hot tub just to sit in. Guess I will have to go elsewhere. I do not appreciate being told what I want.

John the installation guy is the man for the job!! He moved our hot tub to our new house safe and…read moresecurely. He came to our aide the same day I called even. I can't say enough good things about this guy and his partner. I would highly recommend him. Thanks John for an awesome experience moving our precious cargo! Amy Carpenter

From the owner: At Sunny's Pools & More Monroe we carry an extensive line up of Swimming Pools and Hot Tubs. We…read morecarry all your maintenance and chemical needs as well. Our prices can not be beaten on hot tubs, swimming pools, or accessories. We will meet our competitor prices and make sure you get the best deal available!

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Initial service 8-4-25, here we are 11-11-25 - 3 months later, 4 service calls later with various…read moretechs, and I still have an inoperable hot tub with 2 gaps at the filter.... but they're still "waiting on a part" from Dreammaker........

Less than one star. Purchased a pool one year ago. Had install one year ago almost to the day. Have…read morehad nothing but problems with any question we have. Pool town employees are not knowledgeable about the products they sell. All major questions are directed to Rick, who is also the installer. After one year our liner has a leak. They claim there is a warranty on liners but only cover manufacturer defect. Avoid installation from Rick and buy your pool from somewhere else. Now we have to go to an outside contractor because Rick is rude and pool town is refusing to help us.

***WARNING!!! SCAM ARTIST WORK HERE***…read more This place is an absolute joke. Came in looking to purchase a hot tub at the end of April and was quoted $5,200. Came back a week later to put the deposit down and the price "went up" to $6,000 and they wouldn't honor the quote. We told Ricky (our sales person and manager) that we had a 220 hook up outside and could only get a hot tub with that hookup. He told us that the one we bought had a 220 cord and we could simply plug it in and be good with it. Once the hot tub was delivered we noticed there wasn't a plug. We called the store and they told us "yeaaaah that doesn't have a plug. You have to hardwire it into the actual box." So not only did they not honor the original price, but they mislead my wife and I about how to hook up the hot tub and we are forced now to find an electrician to come out and spend over $1,000 to hook up the hot tub. Spoke with Ricky and he has the worst attitude. He doesn't give a crap about customer service. He simply cares about taking your money and not taking care of his customers. Read the reviews on here... he can't run a business. He said "I should have known better" about hooking up a hot tub and was very condensending. When I reminded him what he told my wife and I he simply said "well I guess there was a miscommunication but there will be no compensation." No compensation even after misleading a guest. What a joke. DO NOT SPEND YOUR MONEY HERE!!!!!!

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

We love our new hot tub! We chose Hot Tub Outlet because it is a family company. You can see from…read morethe reviews that they will stand by their product and their service.

Terrible customer service and communication. I had a repair…read morescheduled for the afternoon and was told I would receive a call the morning of to narrow down the time. At 11:30 I called to check and was told that I would receive a call by noon with an update. I never received a call and only reached their voice mail for the remainder of the day. At 10:30 the following day I received a call from the office stating that she had an emergency and had to leave at noon the previous day but that the technician was supposed to have called me. She insured me that I would receive a call from her no later than 1:30 that afternoon with a time or she would give me the technicians number so I could stay in contact with him. She never called me back and I am still sitting here with a broken hot tube.

Amazing work, friendly and reliable. Very professional and flexible with my scheduling needs. I…read morehighly recommend their services.