Even though I rated them 6/5 stars, I wanted to come back and report about my overall experience…read morehere. Should you ever need this service please consider the Shugart family to handle your needs. From the beginning of my loss until now I have seen how they treat their clients as family. I had text messages to me encouraging me to come to the counseling sessions and very warm messages asking if there was anything they could do further. It really felt like family was checking up and helping you versus a business taking your money and delivering a service and it's done. The counseling service and session they provided was great and needed. I got to talk to other pet parents that had to do the same things as I in giving my pet relief and I've been given some sort of peace of mind at this time seeing what others have gone through as well. All in all, I hope this business continues to thrive because of the horror stories you hear about other similar businesses. We really need more people like this in the world!

Very caring and well taken care of. Would definitely use them again if I had too. Staff were…read moreempathetic and explained very well.

We first found out about Heavenly Paws when searching for end of life care for a community cat we…read morefell in love with. I took the kitty in and was treated with compassion and caring, so much so it almost felt like a funeral home making arrangements. When our 15 year old inside tabby passed we did not hesitate to use their services again. We had Dr M.G. McReynolds (who I had used back in the 00s) come for an in-home visit and she handled the transport of our baby to Heavenly Paws. We got a call from them upon her arrival that he had arrived and was being taken care of. Can't recommend them, as well as Dr McReynolds, enough.

This place handles pet death in a very supportive and professional way. Sidney treated us so well…read moreand was extremely understanding/caring during a time of high distress. The pricing is reasonable and very clear on the website, and they explain everything that you get with the selected package. There were also options on the form to order extra memorabilia (additional cost) on top of what you already get. She told us it would take 1-2 weeks, and we got a call back asking us to pick up about a week and a half after we dropped her off. The place was extremely clean, the staff is amazing, and the service they provide is astounding. The location is a bit strange, as it's in an office park, but the environment inside is immediately warm and welcoming as soon as you walk in. Don't let the initial outside looks fool you. I'd highly recommend this place to anyone who has lost their beloved pet and is going through many difficult emotions. The staff will handle it gracefully and treat you with the utmost respect.

While me coming here isn't something I want to do, I do greatly appreciate the service. This is my…read moresecond time using Paws, whiskers, and wags. My other doggie Spike passed away in 2018 and I used to Decatur location and experienced great customer service. I decided when my sweet baby Diva passed away. I would come to this location because I live closest to this one now. Again, absolutely amazing service. Shante was very nice and extremely sympathetic. She explained all the details to us and gave us our final moments with our doggie. We had her back within three hours. We also asked her to cut our babies ponytail and she did just that perfectly and put a ribbon around it. I highly recommend coming here in your time of sorrow. They will take care of your animal just like you would.

The staff was extremely kind and compassionate. Chante explained all of the options available and…read morewas amazing. She was so kind and sympathetic. I really feel she went out of her way to do everything she could to comfort me. She even offered to make a little ponytail with some of my dogs hair and put a ribbon around it. Thank you Paws, Whiskers & Wags for your kindness.

Richard is extremely kind, patient and understanding. When you need to use a service like this,…read moreRichard is who you want answering the phone.

Richard is such a kind and loving man and he knows exactly what you're going through... he has…read moretaken care of all of our pets and I thank God for him...

I just used their chat to get information on scheduling an in home euthanasia for my pet. The woman…read moremessaging was slow to respond and was so rude she said that "as she stated the earliest appointment she had was in the 10th" because dr saulsbury was out of town until then. I responded saying the appointment I was inquiring f about was the 13th and that I really couldn't understand how they could have someone so rude answering questions about scheduling the death of their pet. I am disgusted and am going to look at sunset vet or lap of love. This was absolutely not what I expected from a service like this.

I scheduled an in-home euthanasia appointment for my senior dog 2 days in advance. I thought I was…read morein good hands because the staff who were texting me were kind and even helped reschedule the appointment for the next day when my pooch took a turn for the worst. They immediately charged me $474 for the service and keepsakes they were going to provide. The following day - the morning of the appointment - they texted me saying they had to cancel the appointment "for licensing issues." Are you kidding me??? They offered an apology and started to provide names of other services I could book with - all while my pooch was suffering. I declined since I can also Google companies - that's how I found them. So far, 6 days later, and I have yet to receive a refund for a service they couldn't provide. At least the other company we used had some empathy and waited until after the appointment to charge me. Do NOT use this company unless you call and verify thy have a licensed vet in your area capable of following through.

We sadly lost a pet Christmas morning. Honor My Pet had hours available for drop off. We were so…read moreappreciative their services were available. They were so kind throughout the entire process. Excellent and respectful communication. I highly recommend this company and their services.

Lost my cat on the morning of Jun 7, even though it was very early in the morning I talked to Eddie…read moreon the phone who spoke to me calmly, clearly and softly. Dropped my baby off, was given a clipboard where I could make clear requests and even though it wasn't written I asked to get a clay stamp of a certain paw, which he remembered and I received a beautiful imprint in clay. I can say, though there's a lot of heartbreak right now, it was a shining light with how Eddie and the ladies who work here handled it. Not as a business transaction, but as people- who know what you're going through. It meant everything to me that they never attempted to sell me anything- only offered options, and consoled when I finally picked up her ashes. Thank you.

I've known Clay Allen since 2010 and he's treated several of my pets. We had lost touch after he…read moreclosed his clinic on Buford Hwy but when my older girl Maggie was diagnosed with lung cancer, I contacted him and asked him if he'd be available for us when the time came. At the point that we knew it was time to let Maggie go, Dr. Allen came to my house and was absolutely amazing. He spent over 2 hours with us, first talking about Maggie and her sister Phoebe, and then talking us through the process. When the time came, he gave Maggie a sedative to put her to sleep and then once she settled into deep sleep, putting in an IV. Once she was gone he sat with us for as long as we needed and then gently wrapped up our Maggie-girl and took her to the crematorium. We chose not to get her ashes back but to get a pawprint in clay and a hair clipping. He made all those arrangements on our behalf and texted me to follow up and make sure everything was as planned. Losing a pet is so very hard but when you can let them go with dignity and love, it helps. And Clay knows that and was instrumental in making sure that our sweet Maggie-girl went peacefully and surrounded by the people she loved and who loved her. I highly highly recommend if you have a pet who is ready to go that you do it in your home where they're comfortable and let Clay in to be a part of your family for that time. He will do right by you and your pet.

I can't speak highly enough of Dr. Allen. He was patient, generous, and incredibly compassionate…read morewhen helping us say goodbye to our sweet old lady dog. My husband and I were both a mess of tears and grief, but Dr. Allen was personable, took time to explain each step, and offered so much comfort and space for our pain. He has such a calm, peaceful, sincere energy. I never once felt rushed or like he had somewhere else to be, and it was so nice that our girl got to leave this world in her warm bed, with her people at her side.

our young kitten suddenly passed at early on a sunday morning. we weren't prepared and were…read morecompletely distraught. after a poor experience calling a different funeral home, we called paws, whiskers, & wags. immediately, we were helped by a compassionate team member who arranged to meet us within an hour of calling. during the worst day of our lives, emily handled us and our baby with such care and kindness. we never felt pressured to make a single choice, and i feel like she truly honored our cat with her care. as a business, the funeral home utilizes a tagging system so that you can guarantee that it's your baby that is coming home with you. while i didn't think having a private cremation was something i wanted prior, it was incredibly healing to be able to bring our baby's remains home. the work was done within a day of us dropping him off. there was some miscommunication and we didn't actually know he was ready until a few days later when we called, however, we were graciously received when we did come to get him. both visits, we were given plenty of time and space to process, and I was so grateful. i was in no way ready to have to let go of our baby, but I am so grateful that we chose paws, wags, and whiskers to take care of his body.

My dog was cremated on April 3rd,2026. I ordered a nose print pendant the very same day, which…read moreshould've arrived between 6 to 8 weeks later. It is now July 2 and every time I have called they have not been helpful, always telling me someone will give me a call back and I have yet to receive a call back with a status on my keepsake. I am beyond frustrated, annoyed, and on the verge of tears every time as this is the only part of my dog that I have left if someone is reading this, PLEASE HELP ME!!!!