1. Pet Boutique

    1. Pet Boutique

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    Smyrna, GA

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    Pet Boutique

    4.0 (8 reviews)
    Open 7:30 am - 6:00 pm

    Services - Pet Boutique

    Pet sitting

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    Bark Avenue Pet Resort

    Bark Avenue Pet Resort

    (69 reviews)

    After years of appreciating the original owner, this new ownership is subpar. Inconvenient hours ,…read moreincrease in rates, ZERO communication when calling or email, and my dog was returned to me reeking of urine. Not acceptable. It's safe to say we will not be returning.

    As of July, 2021, Bark Avenue Pet Resort is under new ownership. As a loyal customer for many…read moreyears, I was caught off guard at the change in management and rate increases when I boarded my dog in August. I walked in and immediately noticed some improvements in the rebrand and lobby design which looked nice, so I asked the person checking me in, and she said "I'm the new owner." without taking time to introduce herself by name or mentioning the changes in policy or how the boarding rate increased from $35 to $45 dollars a day. The vibe definitely seemed different, and it wasn't a great first impression. The business is currently owned and operated by a former customer, and I think that connection is neat because it shows faith in the organization. That's a cool story, and I sure wish I had received notification about that and the new business transition. If you're in charge, transparency in client communication should be just as important as taking great care of animals. My dog lost weight while there, and we were sent home with over 50% of her food supply because she is an anxious dog, but I've never experienced this while boarding her before. I appreciate the time the owner took talking with me over the phone because I called her to discuss my experience after we picked up our dog. The business seems understaffed and current employees undertrained, and those factors really came across in the whole experience. I wish Bark Avenue the best in the future, especially in their efforts to retain longstanding customers.

    Hounds Town - Atlanta - Smyrna - 4th of July

    Hounds Town - Atlanta - Smyrna

    (4 reviews)

    BEWARE of boarding your pets! Unsanitary conditions!! Positive reviews are owners friends. He's…read moreon FB asking his friends to give positive reviews to counteract the "fake" reviews (https://www.facebook.com/share/v/1L1mjFs2g5/ ) We had our reservations when we toured the facility. The dogs DO NOT GO OUTSIDE. They play and POTTY inside all day. We were concerned, but were reassured they pick up immediately and are always cleaning. We should have listen to our guts. We boarded our dogs for 1 week while away. They were both healthy. When we picked them up, one dog's eyes were runny. By that evening, they were so puffy he could barely see. Took him to the vet and got some eye cream for an infection, as well as irritated skin around his paws. After a couple of days, he began to have this deep hacking cough. Back to the vet! As it turns out he also caught a respiratory infection while there. And yes, the other dog began to show symptoms not too long after for the eye infection and the respiratory infection. Luckily we caught his quickly and he is not suffering as much as the other dog. It's been over a month (and approx. $2000 in vet bills) and we are still dealing with it. Another thing that has happened is the pooping inside did not immediately go away and we had issues with that as well as poop eating (coprophagia), something they have NEVER EVER done. That has been extremely hard to break. I would STRONGLY ADVISE AGAINST sending your pet to this facility. UPDATE: the owner is not telling the truth. Our puppies were there the week of March 7 through the 14th. How dare you come on here and try to say that we were never there. Shame on you! He's in the video you posted while he was there! I also included the video with my other dog as well.

    I had a very concerning experience with this dog daycare facility and would strongly urge other dog…read moreowners to think carefully before bringing their pets here. On a recent date, my dog was attacked by another dog while in their care. I was contacted by staff immediately and had to seek veterinary treatment, as well as file a police report due to the severity of the incident. What's especially alarming is that I was told by an employee that this same dog had previously attacked someone and was classified as "vicious." Despite that, the dog was still allowed to participate in daycare. That raises serious concerns about their safety standards and decision-making. Animal Control opened an investigation and attempted to obtain video footage, but the owner--who is the only one with access to the surveillance system--has reportedly not cooperated. I also obtained records confirming the prior incident, which makes it clear this situation could have been prevented. On top of that, getting reimbursed for my dog's vet bill has been unnecessarily difficult. Instead of taking responsibility, the owner sent what appeared to be a non-disclosure agreement and has avoided accountability. Beyond the incident itself, the facility setup is also disappointing. There is no outdoor play area, no indoor grass or turf, and dogs are essentially left to relieve themselves on the floor. If your dog is house-trained, that training will likely be undone in this environment. Overall, this experience has been stressful and frustrating. Between the lack of transparency, questionable safety practices, and poor facility conditions, I cannot recommend this location to anyone who values their dog's well-being. Note: In response to the owner's reply below, I made multiple attempts to contact the owner by phone and in writing but did not receive a response until I sent a certified letter. In his reply, I felt my concerns were not addressed, and responsibility for the incident was not acknowledged. Additionally, I was unable to continue communication through the business's social media page after being blocked, which limited my ability to follow up regarding reimbursement for veterinary expenses related to the incident. Due to the lack of resolution, I am currently pursuing legal options. For those interested in reviewing public information, incident reports can be requested through Cobb County via an Open Records Request. These records are publicly available. I was able to obtain documentation of another incident at the same facility that occurred a few weeks prior to mine.

    Critter Sitters - The attack cat who may need quarantine...

    Critter Sitters

    (62 reviews)

    We used Critter Sitters for many years, through multiple pet sitters, multiple pets, and multiple…read morehomes and always found them to be professional, reasonably priced, and attentive to the needs of our pets. Recently our pet sitter through Critter Sitters retired and we met with our new sitter one time. Everything seemed fine and we were scheduled to go out of town and had confirmed with the new sitter employed by Critter Sitters that everything was in order. Yesterday I asked for clarification about the billing since it seemed substantially higher with the new sitter over what we had paid previously - in response, I have been told that the sitter's schedule has changed and that I should seek care for my animals elsewhere. With little more than a week's notice, this was very unprofessional and disappointing to say the least. I've tried to communicate my experience to the owner of the company but the line has been busy for some time; will update this review if new information becomes available but sadly, I can no longer recommend this business and would seek care for pets elsewhere. Update: the owner responded and while appreciated, I find the way this situation was handled by Critter Sitters very unprofessional. I can include the text conversation for reference as I did not negotiate: I asked a question about a price difference between two different sitters employed by the same company, a difference of over 300 dollars. The only "policy" I see enforced or followed here is poor customer service.

    Amanda Brand has been great. No matter how many fur balls we add she is up for the fun. Never had…read morean issue and if an issue comes up regarding the kids or the home, Amanda takes care of it. We get updates and photos throughout our away time and the kids love her. She now has her own door codes in case we get stuck somewhere. Can not say enough good things about her.

    Pet Boutique - pet_sitting - Updated September 2026

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