I needed to get my Simon the Simonese's cat nails clipped . I called PET LUX and they gave me an…read moreappt. right away . The appointment setter was very friendly on the phone . Easy to get to with enough parking and an elevator !! I did not want to climb stairs with a heavy cat carrier. We were greeted with a welcome & a smile - which is a huge plus! A clean and clean smell office with an organized reception area . We only waited a few min. and then Simon was taken to the back office in his carrier. Within a few min. he was brought back perfectly calm after his nail clipping. I was very impressed with this experience and without a stressed out cat . We certainly will have PET LUX for other services when needed and continued nail clippings . Thank you PET LUX, we will see you again. Love, Simon & Sandie Howard

Ok so a few pros and cons: I was able to get a same day apt…read moreStaff super friendly Office was clean and no wait time once I got there. Con: Its upstairs- maybe there is an elevator? I didn't see one. Best ask about pricing $45 for a simple nail trim. I have never paid more than $12. They charge a $25 tech fee which still made the nails $20. I would of never imagined a nail clipping with no exam would cost so much. Even my pet insurance denied the reimbursement as excessive.

We brought our 13yo Shih Tzu in last night (this morning) after noticing gastric distress that…read moreincluded passing rocks/sand, etc. They answered my call immediately and were ready for us when we arrived. Dr. Posada and Brandie were incredibly kind, as was the entire team in the ER. I so appreciated the open concept and that we were able to be by our little guy's side for everything...except the XRays, of course. We even sat there during the endoscopy where they removed the rock that had lodged in his stomach. The entire operation is run very well, and I was blown away by how much attention we received even with multiple other patients in need. The waiting areas are very comfortable and set up perfectly for your comfort during very tense and long hours. That all being said, I hope we never have to see any of these people again. (Haha) However, if the need for emergency vet care ever arises again, I will immediately head for VEG. Thank you all...so so so so so much. And, Emmett thanks you, too!!

I sincerely hope no pet owner ever has to experience what I went through at this hospital…read more My dog had been bitten by a much larger dog that left significant wounds, I was worried to death as any pet owner when their fur babies are sick. I felt like instead of finding compassion, and ethical emergency medicine, I had walked into a high-pressure sales campaign. The moment I declined a $650 X-ray, the pressure campaign intensified which went on for more than an hour. One by one, staff members, veterinarians, and finally the hospital director/owner all took turns hard-selling me on authorizing the X-ray which seemed to be used as a precursor to push for more unnecessary expensive diagnostics. After the 4th round of relentless argumentation and persuasion, I requested the 4th staff member to not get any more people to come and talk to me about X-rays, against my clear request, they still sent out the "heavy weight" director/owner as the marathon finisher to pressure me. Finally, I said to the director: "I am his owner, I am an adult, I have the right to make decisions for my pet's care." That should have ended the conversation, but the director even went on so far to tell me that if I left with my dog without X-ray, he could "lose his license" and that I could "sue him." I told him, "I guarantee you I won't sue you," and offered to sign a disclaimer accepting full responsibility for my decision and to release the hospital from any legal responsibility. The director then turned to his staff, shouted "Transfer!!" as if he's the one with all power to override my decision regarding the treatment of my pet. I said "Wait a second, do I get a say in what I want to do regarding the medical treatment of my dog?" It was met with silence. After 5 rounds of marathon campaign with no success, they finally left me alone. The point was not the ridiculous excuses that if the director/owner granted my wish to let me and my dog leave the hospital without doing the $650 X-ray "he will lose his license" or that I will "sue him," but doing an X ray can be used as a powerful and convincing tool for the hospital to frighten pet owners even more to push for THOUSANDS $$$$ more in expensive and unnecessary diagnostics and treatments. Dr. Randy Posada even went as far as telling me to "be prepared for end of life" arrangement for my dog because I refused their pressure to authorize the X-ray they tried so hard to sell. As for the offer to perform the radiographs at no charge mentioned in the Dr. Michael Hyder's reply below, I specifically asked Dr. Posada who was the attending vet to my dog about it. He explained that the "free" offer applies only to taking the radiographs. The interpretation and analysis of those radiographs would still cost approximately $600. In other words, while the imaging itself may be advertised as free, obtaining the diagnostic information that gives the radiographs any clinical value still carries a substantial fee. The complimentary snacks, bottled water, coffee, and tea displayed in the waiting room mean absolutely nothing. They create the appearance of a caring hospital while terrified pet owners are being scared and pressured into authorizing thousands of dollars in diagnostics during the most vulnerable moments of their lives. I left feeling disheartened and disgusted by the cold calculation, manipulation, and coercion. I would never return, and I would never recommend this hospital to any pet owner. If you go because it's after business hours and no regular pet hospitals are open, be prepared to be pressured into accepting a $650 X-ray and $600 blood test even for a dog sneeze. UPDATE: Reply to Director/owner Dr. Michael Hyder Dear Dr. Hyder, I disagree with your characterization of the events surrounding Mickey's visit. Your letter states that veterinarians must be able to communicate their concerns, risks, recommendations, and limitations so that clients can make informed decisions. I fully agree. At no point did I refuse to hear Dr. Posada or your recommendations. I listened, asked what information the radiographs were expected to provide, and how the findings would specifically alter Mickey's treatment plan. Despite asking multiple times how the results would affect Mickey's treatment specifically, I never received a direct answer. That is the information necessary for informed consent. You also told me that if I declined the radiographs, you or the hospital could lose your veterinary license and that I could later sue you. I ask that you identify the medical, legal, or professional basis for those representations. Is it VEG's policy to advise clients that a veterinarian's license is jeopardized whenever an owner declines a recommended diagnostic test? If not, what basis did you make those representations to me?

I have been calling and leaving messages for an appointment for a week and never got a call back…read more My cat is in kidney failure and I need a vet. I cannot understand why they won't respond. It's just cruel.

I have been yelping for years and I believe this is the first time I'm reviewing a business where I…read morewent in knowing it was not going to be a positive experience but I ended up receiving compassion and felt heard and understood. My mom lives in the Coachella Valley and she has had her cat, Carrie Catshaw for the last 17 years, a rescue that ended up becoming her best friend. Unfortunately, my mom had to make the difficult decision of euthanizing her companion. She was too upset to setup the arrangements on her own, so I assisted by searching where this could be done in her area. I decided to come here as it was the nearest provider to her. When I spoke to them on the phone to make the appointment, they were so kind and helpful. They were able to convey their condolences on the phone and not at one point did they treat me like another transaction. An appointment was made for a couple weeks later. When I drove out to my mom's to be there for her, we walked into this veterinary office and the woman who was working at the reception desk was so nice and welcoming and treated my mom with so much love. I wish I recalled her name. After just a few minutes, we were assigned an examination room. Keely, a veterinary assistant, briefed us and shared her condolences. She obviously has compassion for animals, but she was able to professionally and genuinely console my mother, who may have not been able to articulate it at the time, but was so grateful for her role that day. Lastly, Dr. Fenn was a godsend that day. In addition to being compassionate in his own right, I commend his ability to explain the steps of the procedure in a clear and concise way, in a situation were one's headspace would not allow them to comprehend anything. My mom was unable to stay for the entire process but was given the opportunity to say goodbye. I opted to stay so her beloved cat would not have to pass without a familiar face. I am so grateful to the entire team for taking such good care of us. If I didn't live in Long Beach, I would, without a question, bring my handsome husky malamute fur child to have Dr. Fenn be his primary care provider. If you live in the Coachella Valley, this needs to be your vet office. I cannot imagine a better one in all of Riverside County.