Trash product, no customer service. They sent me to the manufacturer who sent me back to petdoors.com. They acknowledged that the product had a known issue yet they continue to carry it. In the end I had to dispute the charge with my credit card. Very poor experience. read more

Great Door !!! Great People !!! Quality product that will last a pet's lifetime. Quality customer service who go above and beyond to support their product. read more

I think I just got scammed. I ordered a $600 pet door. I received an email at 9 pm that stated my order was delivered. It was NOT. I checked the tracking info, and according to UPS, my order was delivered to CA -- I live in PA! I've written two emails and have been trying to call around the clock, but I cannot get anyone on the phone. They "say" you can chat with one on their site, but you can't. When I click "shat" nothing happens. I'm pissed! I guess my next stop is the Better Business Bureau. I need my $600 back! read more

These folks have amazing customer service. I was worried they wouldn't let me exchange the small cat door I ordered for a larger size because our cats had used it a couple of times but they helped me get it sent in and refunded it upon receipt. Then, their customer service followed up with me until I was able to make the replacement order. When my shipping address was wrong due to a recent move, they followed up again and made sure to get the right information for my card and the shipping address and we are very happy with the final result. Everyone who helped me was patient, flexible, friendly and helpful. Couldn't have asked for better customer service. I will definitely come back for other animal needs! read more

We love our kitty door! I purchased the smallest size flap and the 23" - 28" custom. Our window is even smaller so we trimmed 1" off to make a snug fit. Our neighbor had the proper tools to do this so it was very easy to trim. Installation was easy too. It seals nicely - we don't notice cold air coming through nor rain. Dolly required no training on how to use the kitty window either. I gently put her through once and she figured it out instantly! She is a small kitty but has no problem going through. Dolly uses her paw to gently lift and then puts her head through. The four different settings are very convenient. We mainly use "out" only or "in" only, but it's nice having the other too choices as well. Thank you Pet Doors! read more

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Thought I could finally replace the dog door divider and keep my pets in at night. So I ordered the small size off pet doors.com after measuring the door to the size they offer which is size SMALL. soon as the package came I could tell it's too big and knew it was wrong and yes, it was much too big. Customer service is a joke and they really should get rid of the bot option because there's no one there whatsoever. After calling and leaving a good number for them to call back, they then called me back on the # that popped up on the caller ID (called from my boyfriend's phone) rather than listening to the actual message that had my phone number in it. Returned the pet door only to learn that they charge ME for the return in the amount of $6 why should you keep $6 of MY money when you're the ones who screwed up, not me. It's a money grab and it's bad business. I don't recommend this company. I cut up a board game and it fit perfectly. Wish I had thought of that before dealing with such BAD BUSINESS read more

Excellent communication and service. I would recommend. We spoke by phone during a factory backorder situation, and they were able to accommodate me well with alternatives, and I'm thrilled with the product I got. They were courteous and respectful and understanding. Thanks! read more

We just needed a replacement dog door flap, Petdoors had the exact brand and size, it was received in short order and was straightforward to install. All good. read more

Extremely helpful customer service and the door arrived quickly. My boyfriend put in it quite easily and it's working great. I totally recommend this company and this doggie door. My dog uses this door easily multiple times a day. read more

Do not purchase any pet door from this company. They have extremely poor customer service and will never return your call despite that being the avenue for communication they recommend. I finally had to contact them via the online chat, which repeatedly disconnected, on their website. I purchased a Hale door which I tried to return within the 30 day window but since I never received the courtesy of a return call, I believe they did not return my call so the 30 day return window could pass thus they would charge a 10% restocking fee. I later learned that the Hale pet doors are cheaper on the Hale website. Hale even gives a 10% discount for adopting a rescue. I cannot recommend this business. Check the manufacture's website, you will save money, before buying from these people. Lack of communication runs rampant with this company! read more

We purchased the door because we had "uninvited visitors" (raccoons) enter the house through the previous pet door that we had. So far, it seems that they haven't revisited the inside of the house and the cat got used to the new door very quickly. So it works. The installation was really simple though I recommend a better track lock for preventing from opening the door when it should be locked. Also - we purchased the application for our phone and were able to monitor our cats activities while on vacation. read more

I got a pet door for my sliding glass door from here. The staff was friendly although it is mainly just a warehouse, not really a retail place. The pet door was super easy to install, took less than a minute. It works perfectly in my apartment. read more

Pet Doors - Here's my pet door for my sliding glass door. Great for apartments. - Pet Stores Near Me - San Luis Obispo, California

I researched what the best pet door would be and this is the door that I settled on. Although it was expensive, when I received it I realized that it was the Mercedes of the pet door category. Very well made. Installation should have been a lot easier but it wasn't. First off, the hole you are asked to cut in the door is larger than it needs to be and I would prefer to leave as much wood (structural integrity) on the door as I can. The hole was probably an inch longer and wider than it needed to be. Second, once the metal tabs were bent as per instructions the holes wouldn't line up. I had to use a drill to 'move' the screw holes lower (these should have been pre-bent and sized simplifying installation). Im sure installation would have been easier on a flat door my door had decorative panels in it so that was a whole 'nother matter that needed to be figured out. installation was a pain but I am now happy with the way it looks and it works just fine. read more

Pet Doors - Small Patio Pacifica pet door installed in paneled door with frame. - Pet Stores Near Me - San Luis Obispo, California

I recently purchased a dual flap dog door from petdoors.com. I had a coupon code that I forgot to apply when I ordered. I called their customer service line and they were happy to update my order and give me the discount. I would definitely purchase from them again. read more

Scam. Didn't even have door I ordered. Just a front for other companies. What a waste of time.

Pretty simple reason I'm happy . . . They replaced an $85 pet door flap at no extra cost, no questions asked, after the first one was apparently swiped from our front steps. Good folks. I hope whoever stole the first one finds a use for a pet door flap without the frame it's supposed to attach to. Well. No, I don't. read more

Customer service is great! Very helpful, I spoke to two different reps and they were both nice, and gave good advice. I haven't installed the door so I can't speak to that piece yet. My contractor needed it because they needed dimensions as I am in the middle of a home renovation project. Stucco house so I needed a door that could fit in a 8"thick wall. Delivery was prompt. When it is installed I will let you know what Penelope the Pit bull thinks! read more

I bought a door from them that had what I consider a misleading photo (the trapezoidal door didn't really appear as such). I was offered a return without restocking fees, but, unfortunately, we had a death in the family and I was unable to return the product for two months after purchase. They then charged me a 20% restocking fee without any consideration for our circumstances. Returning a $45 pet door was quite low in our priorities during that time. My request to waive the restocking fee was rather rudely rejected IMO. They also charged me sales tax on the restocking fee! I placed an order for a much better Hale pet door on their site, but my wife found the same product for sale at petdoorstore.com for 1/3 less! The exact same product. The service and personal attention I got from Jon at petdoorstore.com was far better than the service at petdoors.com, too. I immediately cancelled the order at petdoors.com and only then did they tell me they had a price match guarantee! Sheesh...selling the same product for 50% more than a competitor and only then telling me they would match the price that we had to go find. Frankly, I wouldn't give this outfit any business. read more

needed replacement flap; our two adult dogs use it aggressively and we needed it. you are the only ones that had it and it was easy to install. quality product in stock. thank you. read more

Thanks to a very helpful website, I was able to order the correct replacement flap for our old door the first time. Installation was straightforward, although it did require two sets of hands. The new flap fits perfectly and is working wel. read more

I have always had a dog door and when I moved into a home that only had a slider, I was perplexed. Low and behold you make a dog door for that too. It was beautiful as well as insulated and very well constructed. My husband had it installed in no time at all. My old little dog uses it however my cats are still leary of it. I now feel I'm equipped to deal with a new puppy and I want to thank you for that. read more

I had purchased a cheaper pet door over a year ago but had problem with dust that comes form living in AZ. I like the construction and quality of this door so much better. It was double the price but it works better at keeping the dust low with the stronger flap hold. I like the double flap and the insulated door. Very easy to install. The only things is my cats can't get used to pushing harder to open the flap...yet. It will take some time. Wish they had other colors like tan. Otherwise happy with purchase. read more

I got help directly with a real person on the phone to find the pet door I needed to get for an interior door AND for a hollow door, which made a big difference in the amount of time it took to install it. I recently hired a handyman to install it and it looks really nice, and it took him maybe 30 minutes to install from start to finish. I had it installed since I recently bought a window room air conditioner, so wanted my cats to have easy access to my bedroom. I've not yet seen how my cats will use the pet door since the a/c was damaged & I'm waiting for a new one to arrive. BUT, my youngest cat has been very curious and has been pawing at it to see what it is all about. I'm sure she'll figure it out when the time comes. read more

"It was shipped but we don't have a tracking number." Long time on hold. Lots of confusion and three weeks later....no door.

Awesome doors and great staff! I needed the right fit for my sliding window and they were able to recommend a pet door that would work and sure enough, it was perfect! read more

looking for an alternative to dog doors since our apartment doesn't have a fenced in yard. We researched options and eventually found the pet doorbell from PetDoors.com. I called them up to ask for more details about it and the customer service was great. They answered all my questions and got me a really good deal on it, since it was a discontinued item read more

I went to petdoors,com to buy an instant screen door as a housewarming gift for a friend. The person who helped me was warm and courteous. I will definitely go back to them again if I need a petdoor! They are a great company and they are local. read more

I ordered a double flap through the wall door. When it arrived a few days later I immediately noticed that the door may not be big enough for my almost 200 pound Great Pyrenees. I measured wrong. 100% my fault. Without taking the door out of the box, I went online to find out if I could return and replace the door. A chat box opened automatically while I was searching for the return policy so I started a chat. Within 10 minutes I had a new door on the way and a return label in my email box! The first door was shipped back at no cost to me and the larger door arrived a few days later. I can't recommend PetDoors.com enough. Fantastic service and the new door works perfectly just as described on their website. My Pyr's are very happy too!!!! Thank you PetDoors.com!!!! read more

Great quality door and flaps. Excellent customer service. We got a door and tunnel, installed through the wall. Solid. The only part that is work is the cleaning (but that's obvious, what doesn't require cleaning). Great customer service and follow up too, even after years of purchase. read more

They were great! I showed up after hours and needed a pet door for my screening business, they helped me out big time and were so nice about it. I recommend them if you ever need to get a pet door!! read more

I ordered replacement flaps for our built in doggy door. It is built into a glass sliding door. With out having any of the paperwork, the door was installed many years ago and we did not receive any paperwork, we were able with the help of the website and an email to your to team to order the right replacement flaps. They are installed and everything is working great! Thank you! read more

I had an old style PetSafe Ultimate style medium dog door in which the flap deteriorated over the years from direct sun southern. As described, the PetDoors.com black rubber replacement fit perfectly, saving me having to re-engineer the opening through the door. I'm a very happy camper! read more

I must say I am very impressed with this door, VERY well made, looks great, simple install.

Nick was very helpful in helping to choose the right product, answered numerous questions for me, and the door was shipped quickly and the product is great. Took our dog just a couple of days to get used to it. read more

I got the door it was to small for my dog. Refunded it back 219$, that's when the problem started. Two months and still havent receaved my refund. Wanted to use refund to buy another door but, they took my money. Go to home depot, paid 134$ for the same door and dident get ripped off or wait two weeks for delivery. DONT DO IT. read more

We ordered one of the temporary BugOff screens thinking we'd use it until we could order a permanent pet door from this company. First it took way too long to arrive. It cost more than comparable temporary pet doors but we paid extra because we figured it would be better coming from a Pet Door business. IT WASN'T. It has a horrible chemical smell. It finally arrived after a few weeks. When we placed the order we did a Live Chat with one of their salespeople because we weren't sure about size. We have a standard sized sliding door. She suggested the regular size and we ordered it. Well, the rod is way too short even completely expanded. We measured everything based on installing it correctly and have jerry rigged it so that we have something up. It's not going to work as is and I am definitely not going to them for the permanent pet door. I'll go somewhere closer by where we can actually speak to a live person. DON'T TRUST THEM ON MEASUREMENTS. read more

Their web site is misleading. These doors are NOT special. You can buy the same doors at Home Depot for a fraction of the cost. But if you have ANYTHING extra done like lowering the step-over, then that's the excuse they use to weasel out of their "low price guarantee" or refunding your money because now they say it's a "different product". My sliding door is an odd height so they actually told me to put a piece of wood on top to hold the pet door in place. They made it sound like it would be easy- it's not! The big box stores don't cut wood that size so we had to by hand. After multiple tries, we have one that fits but the door slides around. The tension is NOT enough to hold it in place. So now I have a door that I can't use. They charged $299.99 for the pet door (Home Depot has the EXACT same door for $164) and another $80 for the step-over. It cost $389 all together- very overpriced. Be VERY, VERY cautious if you order anything from this company. read more

We took our dog to the store and went home with exactly the door we wanted. The young woman who helped us couldn't have been nicer or more patient. The door looks beautiful and works perfectly. read more

Bought a $409 pet door that didn't fit. I sent it back in perfect condition and waited weeks for a refund. Tracking showed it arrived but they wouldn't refund my card. They didn't respond to repeated e-mails and phone calls asking what is taking so long. Even on the phone they would always promise to process the refund "tomorrow". Never happened so now I will dispute with my credit card company. read more

I have ordered from them in the past and if anything customer service and shipping have improved. They are responsive to my questions and very helpful and always kind, courteous and helpful. The mail order is convenient and they are knowledgeable about their products and can help you make the best decisions for you. read more