Where do I start!! First and foremost I want to thank God! Lmao no fr because I had such a bad experience at Petland Woodlands that it was by chance of me coming to this pet store. The first day I came Pet Fair my heart was truly broken from my experience at Petland that I decided to try Petfair the same day.. I truly couldn't connect with all the cute dogs there and they are sooooo cute! Very playful dogs etc but the dogs I seen just still couldn't buy my heart. My experience with the employees there was great however they were NOT trying to break my bank or force me into buying a dog at all!! They wanted to make sure I was just as in love with the dog before making a purchase. The next day I decided to go back with an open heart and upon me walking in I met Janet! Janet asked me about my daily routines.. what I was looking for (I had no specific dog I was looking for) and what type of work I did. Immediately based on my personality she showed me my lil guy who in my eyes at the time was a big guy! Lmao I was nervous like "Janet that's a big dog!! He gonna be too big" she reassured me that he wouldn't get too big.. gave me time to truly do my research on his breed and explained why she felt he was for me. I finally took the chance of meeting him. He immediately came out and stood on is legs and hugged me!! I was like omg! His personality literally was just like mine! Let's have fun but let's chill! As a DJ this is me 98% of the time! My heart fell in love. I completely forgot about the dog I thought was for me at the other store and I trusted Janet and Roberto with assist lol to move forward on getting him! I've had dogs in my lifetime.. it's been a week since I've had my new baby and I named him Teddy! He is by far the best dog I've ever had! Not only that but this pet store I'm convinced does some sort of training for these dogs. At 5 months old crate training has been simple I mean absolutely 0 issues. Potty training has been a 7.5 out of 10 and I honestly think we only had minor accidents because he's getting use to his new home! Teddy and I have fit right into each other and I have absolutely no regrets about choosing him as my fur baby! I'm a TikTok influencer and let's just say this Teddy is loved heavily already by my followers and he's a lil ladies man already! lol Thank you so much Janet & Roberto!! Thank you Pet Fair all together! You guys are awesome! ‍ Blessings! From Teddy and I‍ read more

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This place is genuinely disgusting, Sure they look "cute". But these dogs are NOT allowed to leave the box so overnight if an emergency fire happens they would be dead. These animals are NOT cared for most are stressed, overwhelmed, skinny. I've only seen foreign people think this is adorable like a "cat & dog zoo" but this is cruelty. Everytime people buy more animals have to suffer in boxes with little food and no water or sun. To even have an establishment like this is a joke. PLEASE DONT BUY HERE THIS IS NOT OKAY !! read more

Pet Fair - Skinny , not energetic no play time . NOT NORMAL FOR A KITTEN!! - Pet Stores Near Me - Spring, Texas

What is happening inside Pet Fair is not business; it is absolute cruelty. When you walk in, you are greeted by rows of small, cramped boxes packed with puppies and kittens that are barely moving. They are filthy, suffocating in the heat because the staff cannot even be bothered to turn on a fan, and there is not a single water bowl in sight. Imagine being trapped in a tiny, boiling cage, covered in dirt, with no way to escape or even get a drink of water. The neglect is devastating. On my visit, there were four staff members standing around doing absolutely nothing while kids openly yelled and slammed on the glass, terrifying the already exhausted animals. In the corner, a dog with a heavily matted face was continuously opening and closing its mouth--clearly suffering from severe dehydration and begging for a drop of water that never came. These animals have no voice, no way to defend themselves, and no one inside those walls looking out for them. Buying a pet from this establishment only funds this misery. Do not give them a single penny. We need to look out for these helpless animals, spread the word, and report this facility until they are forced to close their doors for good. read more

The staff is super friendly and patient. They explained everything to us prior to even applying to finance our cute addition to the family. When you go ask for Luis, he'll definitely help make the process stress free and quick. The manager, Ken, was very friendly with us and helped us in being able to get our dream dog 10/10 experience! Definitely go check em out when you're ready for a big commitment read more

Pet Fair - Mini golden doodle gen 2 - Pet Stores Near Me - Spring, Texas

I came in and bought a puppy was Told they gave them all there 4 boosters since the puppy was older , found out they lied only gave her two and my puppy has been sick with kennel cough and blood in her poop,,also I feel they been abusing there dogs my puppy always runs from me and scared of me it's taken a lot of time for her to build up her trust but she's still scared overall these poor animals are horribly taken care of and need help!! read more

Today, my bf and I went to Pet Fair (the one located inside the mall). I'm not from The Woodlands, so I wasn't aware of what kind of store it was. We walked in after noticing the puppies, thinking we might be able to pet a Yorkie and possibly play with them a little. However, the store immediately raised several red flags. We found out their puppies come from a local breeder, which is extremely concerning, especially in a retail setting that clearly prioritizes sales over animal welfare. Supporting breeders like this, particularly in a mall environment, feels very unethical when there are so many other shelters and verified locations that properly maintain animals in desperate need of a home. We asked to see one of the Yorkies in the top cages but were told we could only interact with puppies from the bottom row. This policy made no sense, especially since we had just seen another customer playing with a Yorkie from the top. When we pointed this out, a staff member claimed the top row puppies couldn't be brought out due to health concerns. If that were truly the case, they shouldn't have taken the other Yorkie out in the first place. Things got even more strange when my boyfriend mentioned we might be interested in purchasing a dog, hoping this would allow us some interaction time. Immediately, the employee began asking about his credit and whether we were planning to finance the purchase. They basically expect a deposit just to TOUCH a puppy. That policy was very weird imo. Puppies are living beings, not luxury items to be sold on credit. Overall, the experience was unsettling and left me quite upset. It felt more like an intense sales environment than a place that genuinely cares for animals. Profiting off of dogs like this is deeply unethical, and anyone who truly cares about animal welfare SHOULD NOT attend this store. read more

Workers are rude and unprofessional. Came in to look at puppies and first comment when we selected one was "can only hold dogs if you are buying." Kid not once asked a question. First thing out of his kith was this. Then when we walked off feeling a little dejected he was laughing at us. We came in to potentially buy a puppy and this was the experience. Workers need training. read more

We bought a dog because my daughter fell in love. The poor thing looked like she was starving. She was and still is scared of everything like she was abused. Their policy says they'll refund for certain vet bills post purchase. They confirmed they'd send the refund by Sept 29. It's now November 12 and still no refunds for the medical issues even though they've received the paperwork to issue it. This place needs to be shut down. read more

Omar and Ken were extremely helpful and help us feel comfortable throughout the whole adoption process. read more

Pet Fair - Pet Stores Near Me - Spring, Texas

Cute puppers and kitties, but my concern is the space they have the dogs confined in are a bit tad small and water situation. Looked as if they are getting water from a small bottle you would place in for like small rodents. read more

Pet Fair - Pet Stores Near Me - Spring, Texas

All these dogs have sad eyes. There is no space for these puppies to move; there was even one eating its own poop. The workers don't play with the dogs, and when they do get played with by customers, it's in the smallest pen. They have a massive bench in the center which serves ZERO purpose, but truly they could've just ripped that out and given the dogs more space. It's so incredibly cruel and sad to see. There is a right way to sell pups, and this isn't it. This place should seriously be shut down. read more

DO NOT BUY PETS FROM PET FAIR, I AGREE WITH all the reviews it's a total scam. My friend and I bought two puppies from pet fair and Omar our sales guy told us that he was going to give us the puppies for 4,400 so we can divide the payment equally since we got two. BUT not even a week goes by and our puppies get extremely sick and we lost almost a month with them, and they WONT even consider lowering the price or anything when they told us the puppies were perfectly fine and healthy! It's not okay and fair we lost time with our puppies that we believed were perfectly healthy. We weren't aware that they had a sickness so my other dogs at home got sick, it's more money we have to spend to take them to the vet, and in the end my friend returned her puppy and my price of my puppy went up almost 1,000 dollars in one day I don't understand why. and she still had to pay for her puppy she doesn't have. I then go pick up my puppy and my puppy still has Giardia and Coccidia after they had told me once again she was healthy, she was still popping blood when pet fair told us they were going to test my dog and said it was negative and when I took her to the vet, the veterinary doctor told us they never got tested for anything and I had took her home and my dog has been sick for almost a month and pet fair is not willing to help me reduce the price for my baby when I haven't been with her. It's really not okay! MAKE SURE TO READ THE CONTRACT, ANYTHING THAT IS WRONG WITH YOUR PUPPY THEY WILL SAY ITS IN THE CONTRACT and say "my hands are tied." Now another 2 weeks without my fur baby until she gets "better" and if she's not better then they said we have to wait 2 weeks again. We have to keep driving 50min to complain for them to just say "you should've read the contract" when they literally promised the dogs were healthy so we did not mind reading it because we trusted their words. "The puppies are healthy and their test are negative." I miss my sweet girl read more

Pet Fair - My puppy at the vet sick, bc pet fair never told us she was sick with two parasites - Pet Stores Near Me - Spring, Texas

This absolutely unexceptionable i got my puppy (French bull dog) and right when we get home he is wheezing a lot and he is very congested, i know that space is minimal and kennel cough is very common but come on pet fair could do better. Pet stores don't belong in small mall slots. read more

Pet Fair - Pet Stores Near Me - Spring, Texas

My husband and I had a good experience purchasing our Cocker Spaniel puppy. The store gave a discount ($100) because we are veterans and we were able to purchase the kennel, food, shampoo, treats, collar, leash and travel bag for our new pup. The salesperson was very informative and gave us tips on how to transition our pup into our home. Shot records and other document was given to us. We had the option of micro chipping our pup. We've received a complimentary vet visit to a nearby VCA. Our pup had kennel cough and was diagnosed with an upper respiratory infection and the vet gave us medicine and follow up care for him. We are taking care of him and he is taking his medicine. I'm on the fence right now about recommending at the moment, but will provide and update at a later date. read more

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what an amazing experience here! the staff here is amazing and welcoming, they were very attentive and treated us with care! ken and luis helped us out and even were able to work a deal with us to get the dog of our dreams, definitely come check it out here and ask for them! read more

Unless you enjoy getting scammed and lied to do not buy a dog here. I brought a young Burmese mountain dog with a hernia. they told me the hernia was perfectly normal and nothing to worry about. The vet they recommended me told me otherwise. Liars and cheaters read more

I thought I bought a cocker spaniel but he was not he is a cocker spaniel mix Ihe cost 4500. but I got him for $3000. oh and he has kennel cough and an infection in his stool. so now I have a $3000, sick puppy and that is why 1 star I never wanted to believe pet fair was a puppy mill and there associates are pimps! . I will be filing in small claims court read more

This is a great place to get your fur babies! I bought a shichon here three years ago and she is so well behaved and we take her everywhere. The prices are a little high, but it is worth the price since they ensure that you always purchase a healthy dog!! Highly recommend!! read more

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I went in to see how much German Shepards or Dobermans were hitting for but they only hand small lap dogs so I just looked around. I was asked if I needed assistance a couple times throughout my visit or if I wanted to see any particular animal but I declined. read more

I was visiting the Woodlands Mall today, and I thought I would stop in to see the puppies. Immediately, I was shocked at how small the kennels were. Many of the puppies looked very sad and in distress. There is a few dogs that are by themselves in the kennels, and they did not look well taken care of. I would caution you before supporting a business like this. I wish I had enough money to take them all home, but they would just go get more and that defeats the purpose. I am all for bred dogs, but make sure you take the time to find a reputable breeder. :) read more

Although the kittens look happy, healthy, and well-cared for at the entrance to the store, the puppies and piggies are crammed together in tiny glass cages, similar to what other pet stores use for animals no larger than guinea pigs or chinchillas. In addition, some of the puppies appeared to be pretty unhealthy and miserable, and nearly all of them seemed lethargic. There was also a sick dog smell that permeated the entire store and being in a busy shopping mall, I can only imagine how stressed out some of the animals must be. Unlike most pet stores these days, which work with local animal shelters and rescue agencies to adopt dogs and cats, it doesn't appear that any of the animals are rescues; it seems that more than anything else, the animals, not what little food, toys, or accessories they sell, are the commodities here. My biggest concern here, like nearly all other reviewers, is that most of the animals are obviously not being properly cared for and that this store may be sourcing at least its puppies from puppy mills or other disreputable breeders. To be honest, I haven't seen a pet store with conditions like this in many years. Something needs to be done about it and I cannot emphasize this enough, if you're looking to adopt a cat or dog, please support your local shelter or rescue agency, or even a reputable breeder, instead. As adorable as the kittens here are, until conditions for all of the animals here improve, I cannot give this place my blessing. That being said, seeing how well the kittens were being cared for, there should be nothing stopping this store from turning itself around. read more

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We got a dog from the pet fair and not only was the dog extremely sick. It was losing its sight and only could give me 10% of a refund and now it's gonna cost me almost a home loan to pay her off! COMPLETE RIP OFF AND A SCAM. they do not take care of their animals. I will never buy another pet from here, and I do not recommend anybody else getting any animal here read more

These dogs constantly look very sad, there are at least 3 of them in a tiny cage 24/7 with poop and pee all over the cages. You have to be 18 to play with any animals but you constantly see little kids handling them dangerously. One time I held a cat with fleas. These animals are not treated with love they deserve. read more

The dogs look extremely sad, and the workers are rude. One of the workers lectured a customer for not telling them a dog is peeing on themselves and got upset at the customer for that. I do not recommend this business. read more

This place is terrible and abusive to animals. The poor dogs are locked in tiny glass cages all day. All the animals look so unhealthy it is unbearable to watch. This is vile and should not be allowed. Animals such as dogs should be able to thrive in a stable healthy environment before adoption. This is truly disgusting. My friend got a dog from here and found out it was horribly sick right after adoption. read more

We LOVE Pet Fair. This was our 2nd time adopting from you in the last 3 years. Our golden girl is almost 7 months and our Cocker is 2 1/2. They are the happiest, kindest, healthiest puppies you will ever meet. They make our days so much brighter and are the best of friends. I always recommend you to people we meet. And we get a-lot of compliments on both of their temperaments. As long as you are in business we will always be customers! read more

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I think it is important to note that these dogs are from puppy mills. These dogs are from 1. Brian Mohrfield, Select Puppies AKA Lucky Puppies Co 2. Curt and Lori Conrad, Conrad's Cuddly Canine's. 3. Danny Schrock and Kristine Schrock 4. Linda Baker, Okie Pets AKA Forever Friends You can look up the website Bailing Out Benji for more information. As many have stated, they were given dogs that were sick or even represented as a different breed. No reputable breeder would give their dogs to a pet store. Reputable breeders are involved in the dogs life until birth until they pass. They would not let their dogs be put in a box for people to window shop and let just anyone get their dogs. They will make sure the person they are giving the dog to is a good fit for each others needs based on the traits they exhibit while growing up. They will readily present any information on health tests and pedigree without hesitation. Reputable breeders will also ensure socialization throughout their puppies lives to set them up for success. Also note that pet fair is not fully upfront about their breeders; however, any reputable breeders would want their information to be shared openly as they have nothing to hide. I have been to this place several times, they have signs up saying to not take pictures. The dogs are a small amount of room throughout the day. The smaller dogs do get to come out and play, however, their boxes are not adequate for day to day living. The dogs have poop and pee on them as expected when they have such a small space being shared with multiple that are playing around. I will say that the employees seem to be nice. They will come up and ask if you are interested in any dogs or want to take them out. I'm sure they love the puppies there are care about them. Overall, if you purchase a dog here, you will be supporting the continuation of these horrible breeding practices. You will be paying enormously high prices under the false assumption that you will be getting a puppy bred to the standard of their breed and bred for quality. You can get a puppy for the same price or less that are bred to standard, have a more predictable temperament, are healthy, and are socialized. This isn't to bash those that have already purchased from them but rather to inform others before supporting this business. read more

DO NOT BUY FROM HERE!!! I purchased a puppy on 12/13/2020 and within days he was very sick, lethargic, and stopped eating. I took him to VCA and they stated he had Coccidia and would feel better after having some medicine. The next day he became much worse. I called VCA and they stated that I needed to contact Pet Fair and that they believe he needed to be tested for Parvo. The Pet Fair staff told me to bring him in as soon as possible so that he could be taken to their veterinarian. I took him in immediately. They took the puppy from me and said they would call with an update. The next day my husband called and was told that the puppy was doing better and had eaten. The following day I called and was told he is eating on his own and that they wanted to keep him for 1-2 more days for monitoring. I asked the manager Kelly if he was still vomiting and he diarrhea and she stated she didn't know but would check. The next morning she called and said he had died!!! I went into pet fair and Kelly stated that she believes he had parvo because his litter mate tested positive for it, but stated that my puppy was never parvo tested. My husband called her and asked what vet she took him to to find out why he was not tested and she stated she took him to VCA and then HOME to care for him. I contacted both locations of VCA that they use and there are NO RECORDS of any dogs from Pet Fair being seen the days they had my dog. Kelly neglected my dog and it cost him his life. Kelly now refuses to return my husbands phone call or produce any vet records as we requested. read more

Pet Fair - Pet Stores Near Me - Spring, Texas

Pet fair do not purchase an animal here . I bought this puppy on 5-9-20 she was coughing in the store but they told me that was fine.when I got home she was having difficulty breathing and making a honking sound . I paid $2000 for her I call them the same day to let them know. why they would sell me a sick puppy . Kelly the manager told me that she would refund me all of my money if I took the puppy today to the vet . The store owner called me yelling at me hanging up on me and that I needed to bring the dog in today but she would not refund me all of my money.I have video but it's not allowing me to show the video of the puppy having difficulty breathing and honking sounds . I am so sad that this is happened to my family please protect your family and not purchase any animals from here. read more

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I haven't stepped foot in a pet store in years and I very rarely make yelp reviews... It was heart wrenching to see the living situations these puppies and dogs are supposed to be growing in. The animals are SO cute and the place was busy, but the customer service seemed off. The employees didn't seem to care who was grabbing at what animals, and handled the animals with minimal care themselves. I was super disappointed in the treatment of such beautiful animals that could be very healthy and problem free if they were just treated correctly. read more

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Getting a puppy is definitely a huge decision, but the team at pet fair was wonderful. We were taken care of by Sari and she was incredibly patient and was able to answer all of our questions. We had a great experience. The puppies are well taken care of and the place is kept impeccably clean. If you are thinking about getting a puppy this is the place to come. Thank you for all your help! read more

If I could put negative star I would. We bought puppy, spent 4000 on it. Unfortunately he was sick so we decided to return it. They kept 1200 for returning fee. When I asked what are hell that was about, they simply said it's in your contract. This people on purpose selling you sick dogs and making money on your returns. I am wondering how this business still open. Do not have deal with them! read more

Love this pet store! I have purchased over the last 20 years 3 pugs, Chihuahua, cat & 4 Shitzu's. All of them were very healthy and beautiful! I currently have two beautiful Shitzu puppies, one 4 year old Shitzu & my 13 year old Chihuahua from this store, and we could not be happier! I highly recommend this store. read more

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Nice and super clean establishment. Very friendly staff, they have a lot of info on different breeds and make sure you are completely satisfied with your visit. Janet was the one who helped share all info with us. read more

The staff are really nice. They care for the dogs and cats. The store looks very organized.

This place is DISGUSTING! Pets are kept in tiny glass tanks and are very sick!! Lots of puppies looked half dead and were unresponsive to any attempt to get their attention. Absolutely heartbreaking!!! ADOPT DONT SHOP!! read more

Loved the service here! Thank you victor for helping us out and finding our little puppy his forever home. read more

Pet Fair - Pet Stores Near Me - Spring, Texas

I do not recommend pet fair. All of the animals are sick, one of the employees told us that. And i feel very bad for all the pets stuck in a box 24/7 i do not recommend and i think they should close. read more

Disgusting place. Animals are not well taken care of. Hundreds of people come in and hold whatever dog they want, and non of the puppy's have shots of any kind. If you think that you're getting a deal from buying a puppy or kitten from here, you're dead wrong. I do not understand why a place like this is still in business. It's unethical and disgusting.. adopt don't shop. Seriously if you are a dog lover and have a ounce of decency you will buy from a ACTUAL licensed breeder or adopt. But if you're looking for overpriced cute puppy's who are sick and not well taken care of and will cost you even more with vet bills then this is your place. F whoever runs these types of things greedy mother#%*\ read more

I had a great experience at Pet Fair. I bought english bulldog she's great. I love passing be there looking at the animals. read more

Pet Fair - Pet Stores Near Me - Spring, Texas