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    Pet Promise

    4.6 (83 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

    Services - Pet Promise

    Pet sitting

    Pet Promise Photos

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    Reviews With Photos

    Woody loves his groomer!
    Jamie M.

    The best Groom our wheaten terrier "Woody" has ever had! Woody is a strong and sometimes difficult dog to groom. Master Groomer Michael was able to groom him perfectly! The appointment scheduling was super convenient, we called in the morning and our boy was finished by the afternoon! My favorite thing about the groomer is the way he treats the dogs. You can feel safe leaving your babies with him because he treats them so well. At the end of the groom our beautiful boy was so happy, clean and perfectly groomed. Woody's skin and coat is shining bright! Thank you Michael!!!

    This is 4 days before the cut
    Steve C.

    WARNING - THE REVIEW WE READ ON HERE ABOUT PET PROMISE ENDED UP BEING B.S! As a store to get great treats, this is your spot! BUT I brought my 10 month old puppy in to be groomed and had a terrible experience. The owner told my wife 'he may need to shave him', when she came to pick him up he was shaved down to a zero. Our dog with amazing long hair was shaved down to a zero... Looking at a review from 8/26/2020 by someone named Shri made it seem like this would be handled differently. Shri mentions that he had patience, and it took a few hours... My experience was anything but that. It took an hour and half, at most and he just completely shaved him without letting us know he was going ahead with that. The communication was abysmal to say the least. My wife picked up our dog and when I went back to discuss with the owner what he had done he just kept bringing up that he cuts show dogs and wanted to show me pics on his phone of it. Again, my puppy is 10 months old, we're first time dog owners and we don't have a show dog or expect a drop off and pick up without communication (you are a groomer!) if you're going to completely shave our shelti-doodle. Needless to say we'll probably be going back to the groomer in Williamsburg that we've gone to (just moved to Dumbo this month), who at a lower price spends much more time, TLC and sends picture updates and doesn't just shave every inch of your dog to a zero.. WTF!

    Buddy Wong
    John W.

    Michael does a fantastic job grooming my cat, been going there for 5 years. Great that I can set appointment and have timely drop off and pick up. My cat is in good care.

    fresh cut!
    Elisa M.

    Mike is master groomer, very caring, and he has a special way of putting my cat at ease! Cat groomers are hard to find in the city (it's its own license and most places only do dogs!) -- Mike is worth the ride to Dumbo; definitely recommend!

    Shri C.

    Michael was able to take all of the mats out of the fur of Leela everywhere. Honestly I don't think there are any other groomers here who would have the patience to do this kind of grooming. It took a few hours and was a bit pricy since I got a fully professional show grooming to take out every single mat individually, but it was well worth it. Leela was happier than ever with him and coming out of there she's so energetic. Glad I took here, he's a local guy working out of his own shop, but prolly better than any other groomers in ny

    Ranin A.

    Mike did such an amazing job with my Pyrenees! He was recommended to me through people on Nextdoor app and I'm so glad they did! Well definitely be back!

    After the groom
    Lyuya L.

    I'm so glad they're still open during this difficult time. It was the first time I groom my Maltese puppy, so I have no idea what I want him to look like. Mike said he will choose it for me, and my puppy came out soooooo cuuuute. Would go there again for sure.

    Kristi S.

    Taken my dog to Pet Promise multiple times, and Mike always does an amazing and thorough job with her! She comes back fluffy and clean at an affordable price.

    Fernanda A.

    I have been coming here for grooming for a year now. They are super acommodating and Mike does a greedy job with our two Bernedoodles!

    Groomed dog
    Nicholas K.

    Lovely local spot. We get our Pomeranian's hair cut here and we always love it! Mike the groomer is so nice and get can even deal with our not-so-nice dog! He's one of the few people she'll let near her and we appreciate their caring handling of her.

    Best grooming place for cats
    Daniel F.

    Great place for grooming my cat and buying pet accessories! I called several other places in Brooklyn, in need of grooming my cat, but could not find any that would do the job. I also missed my first appointment with Sarah and David, but they were really kind about it and gave me another one right away. Honestly, to be located in Dumbo, it was very affordable too.

    New owner of Pet Promise
    Kiai K.

    Very happy that this co-owner of the Clark Street pet store in Brooklyn Heights has recently bought Pet Web Express. Since arriving two days ago, he has been making a list of items customers want along with their phone numbers. He also remembered me from a couple weeks ago, when he happened to be in the store when I came to ask for the 4th time if the old owner ordered the food I wanted. Sure enough, his other store had ordered the food and it was waiting for me to pick it up. Hours are extended, 9am to 9pm. So, no more lugging dog food from Manhattan after a late day at work. Lots of changes are planned including more stock and a pet boarding area.

    We took our husky for his very first ever grooming to Michael and we can't believe we didn't do it sooner! Michael did a great job - our dog looks great and most importantly his shedding has been significantly reduced! Additionally, Michael really seemed to make our dog comfortable and calm during the process. We will definitely be back!

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    13 years ago

    I love this pet store. Old fashion service that's friendly and helpful.

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    11 years ago

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    11 years ago

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    Page 3 of 3

    Ask the Community - Pet Promise

    Review Highlights - Pet Promise

    I feel Dumbo post pandemic is the Doodle capital of the world, you can't go two blocks without seeing some type of golden, Labra, or Bernedoodle.

    Mentioned in 2 reviews

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    Anything's Pawsible - Anything's Pawsible Pet Care

    Anything's Pawsible

    (60 reviews)

    Great service here! I called you a couple months ago because one of my pet parents (I am a breeder)…read morecalled me just panicking because she was on vacation and her neighbor friends that were watching her puppy Frankie, a ten month old miniature dachshund and unfortunately they were unable to sleep because he was whining and up all night crying and they could not sleep and that now she needed to find a place for him to stay immediately. Although they were, at the time reserved and very busy, they took the time to speak with me on the phone and go over everything with what they did with the pups and how they took care of them each individually and very conscientiously and with great care and I was very impressed with their service and the level of care they provided for the pet parents' fur babies. They reassured me that they would do everything possible to make sure he was extremely well taken care of and that his separation anxiety was also addressed while his mom was away on business so that way when she came home he would be a better puppy and most likely to react as strongly when she went away the next time. I like that they have specific program just for separation anxiety to calm the pets as well, you can tell they take a lot of pride in their work and really care about the animals and that the customers are happy with the great level of care they provide for their babies. I would recommend this place because I would even choose this place myself for my pets, if I were ever visiting there in Jersey City that is, and that really says a lot.

    Terrible. First off these 5 star reviews must be FAKE the pet sitter that was supposed to be…read moresitting was changed last minute, without giving us notice. Also 4 out of the 6 schedule visits the sitters showed up more than two hours late. On top of that the tracking app and check-in and check-out scans were very conveniently "not working " luckily we have a home security system that records the times they were there. In one occasion we also noticed they didn't bother to clean the litter box so we had to contact their boss and make them go back to clean it. How ridiculous I am doing that so called bosses job. Not to mention the sitter looked in boxes that looked like jewelry boxes luckily we had hid those away beforehand. So if you are ok with all this go for it. Otherwise you are better off getting someone off the street to pet sit for you. No it is not a mistake. I literately spoke to Pedro over the phone and he made up excuses and he still charged me. I'm adding the payment I made. I can't believe they have no shame. Specially after being so negligent, wow, everyone stay away this is the type of people you let in your home.

    Pet Promise - petstore - Updated June 2026

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