This cute little pet store has all the bells and whistles including a very clean self serve dog…read morewash. Online appointments are easy and you pay ahead so you don't need to worry about it when you are holding a wet dog. Each wash station has aprons, towels, treats and shampoos. The water pressure is great. The aprons and tubs are clean. The store also has a huge variety of treats and pet foods. I love how the staff is very education on the products they carry.

I have been a happy customer for over two years. I have a dog that has special dietary needs. The…read morestaff has been very helpful with supplying the food I need. When necessary they have special ordered the food for my Lilly. They are always friendly and helpful. I also find their prices very competitive with other pet stores. I would definitely recommend this other pet owners.

Me and my boyfriend were on the hunt for the perfect hamster- we had spent months and months doing…read moreour own extensive research and had found a massive cage, planned the perfect diet, toys, bedding requirements, ect. So today was finally the day we would get our little hamster: we had gone to all of our local shops.. no such luck due to the fact that the employees would say their hamsters (in all honesty) were bitters/non-social/had anger issues. This was off putting since we had thought store employees would handles their animals daily and reinforce this good behavior of being held and being alert. So now fast forward to the Dulles location (our 5th pet store we had visited that day) I had called ahead to see what gender and breeds of hamsters they carried since they were not close to our home by any means. I spoke with an employee named Grace who let me know they had a variety of hamsters to choose from- both male and female. So we make the drive, get there and this place is HUGE and CLEAN. Both inside and out their logo on the outside was visibly shiny. We go in and to our left as you first step into the store is the SMALL PETS SECTION- where we quickly introduced and welcomed by, no other, Grace! She was very friendly and was saying that she takes time to handle the hamsters personally- seeing that they are familiar with being held or touched. I appreciated that and felt that our hamster would have started in a great place and would surly end up in our sweet home. She introduced us to all the hamsters and let us know about their personality and behavior. We made our decision and also asked if we had everything we needed to care for our new pet- everything from a tank to food. She wanted to make sure this sweet animal went home to a comfortable place. I have never had a high opinion of Petco in the past, probably due to the selection (in my local area) but I would gladly go out of my way if it meant that I revived this type of customer service. In an age where you can find and buy anything online- I was pleasantly surprised by my experience. A huge thank you to Grace. She made the entire experience, from our first step into the store - all the way to checking out.

This is my third time bringing my dog here to get groomed and just like all the other times he…read morelooks terrible. They never do what I ask them to do and when I come to pick up my dog the cashier asking me how much do I want to tip ! What ? I haven't even seen my dog at least let me see my dog first. I have a mini poodle and bison mix I like his tail fluffy and face round so simple but for this petco apparently not I'm done !

Amazing customer service! So many amazing products for a great price. All the employees are so…read moregenuine, kind and love to help

Hands down the best bird supply store I've been to. My husband and I were new to the activity and…read morewhen we asked for help, the ladies there didn't miss a beat and set us up with everything we needed and nothing we didn't. We opted for their pole starter kit and a couple feeders with the cylinder seeds. We described the area where we lived and the kinds of birds we'd noticed in the trees. They suggested we add the attachment that allowed incorporating branches to the pole so that birds could fly in and perch before landing on the feeder. SOOO pleased that we did! The store stocks a few of each kind of item but those items have been tested and vetted as working well and not just because it looks pretty. We've been overwhelmed at other stores when the options were just too numerous. They have a bird bucks program that's worth joining for discounted food.

This PetSmart location is filthy…read more The photos of the restroom were taken first thing in the morning. The floor was filthy, there was what appeared to be dirt or dried blood on the back of the toilet, and it was just overall disgusting. I notified an employee that the women's restroom could use a quick clean and new toilet paper in the small stall--she was very friendly and said they'd get right to it! I had come back in the afternoon due to needing more pet supplies to find it the exact same if not worse. There's an abundance of living and dead cockroaches throughout the store. I saw multiple PetSmart workers and the manager look at them and just walk away. The photos don't do justice on how large they are. These roaches are not new either, I was here a few weeks ago and spotted a few! This location has gone downhill FAST.

I always have a great experience at this grooming location. Today Kelly groomed my doodle and he…read morelooked adorable. She takes her time and does a great job!

Everyone is so welcoming and knowledgeable! My dog also likes coming here for the cuddles and…read moreattention. They have a great variety of healthy and yummy treats that my dog loves and their food section is far superior to any place I've been in the area. I wanna try the grooming services next.!

Great store! They have a wide variety of dog treats and supplies. I usually go for the self service…read moredog washing tub. The staff is always very helpful and friendly.

Nice helpers, decent prices, very good general pet supply selection. We've been there for dog and…read morefish supplies, and found it very convenient.

We brought our cat in for a spa session with Nisa to help with his shedding this summer. He was…read moresqueaky clean and very tolerant of the experience. Easy to schedule and Nisa is the sweetest.

My lil guy h a t e s getting groomed. His anxiety caused his last groomer to not finish his haircut…read moreso I was half expecting the same situation. I was wrong!! They did the full groom (including shaping up his grinch paws that he doesn't let anyone touch) so well. Everyone was kind and helpful too. He looks amazing, cannot thank y'all enough :)

This isn't a self service dog place. It's appointments only. It's disappointing that 3 years after…read moreCOVID they still haven't updated their website, yelp, etc.

Ive been going here for EIGHT years. Grooming has become inconsistent these days ever since…read moreownership has changed several years ago. When i first started coming here, the owner was great at cutting my poodles' hair. Ever since she left, the new groomers have been not so great. HOWEVER, despite the inconsistency, they are willing to accommodate and learn to cut my poodles' hair the way I like it. I have tried going to other places in NOVA, 6 different groomers to be exact. Everywhere else is worse and they don't know how to cut a standard poodle's hair. I even went to the other Ashburn Belmont Chase Woof Gang location and they gave my dog an ear infection (very untrained groomers there)! I started coming here when my poodles were puppies and because of the owner back then, my dogs dont fear going to the groomers. I have started coming back here now with my nine year old poodles and I think I will not look for other groomers anymore.

Groomer, Sophia, very detailed. All personnel extremely friendly. Love baked treats.read more