Unfortunately our family cat of almost 20 years suddenly became ill and passed away. Visiting ER Dr McGuire was accommodating throughout the process, no complaints at that time. When my mom returned to pick up the ashes the employee Jeremiah was unaware of the pricing or options for providing a paw print, and told my mom it was free at first, then said it was fifty dollars, then proceeded to try to negotiate a price for the paw print saying he would give it to her for twenty five. He then threw it in the trash in front of my mom. We came to pick up our cats ashes and the employee Jeremiah was so rude it make the whole situation unnecessarily more painful. We called the office to speak to someone else and he said there was no one else to speak to and hung up on me. Hopefully this person does not remain in a position dealing with individuals who are grieving or where empathy is required because this individual was immature and rude. read more

urgent care my ass. there were 5 of us waiting outside. only for them to finally answer the phone and say they aren't sure what time their opening. SERIOUSLY. Do not bring ur pets here if it is urgent. so upset about this and now I have to try and wait or find an appointment for a vet tomorrow which probably isn't going to happens since I called 11 vets today. I'm furious with this business. If they cared they would 1) be urgent and 2) put up a sign or something so PEOPLE DONT WASTE THEIR TIME read more

We took a very sick dog to this vet, who said he suspected pancreatitis. After a blood draw and $500 later, he said the dog just had a GI infection. Our dog became worse, so we took it to another vet. She looked at the blood results and said the dog should have been hospitalized by the first vet because of elevated results indicating pancreatitis. A new blood test revealed worsening pancreatitis. Four days (4!) later our dog is still in the hospital. read more

Don't go here. If it truly an emergency go to Salt Lake. We took our dog here on a Sunday-she wouldn't walk or stand and wouldn't eat. They felt her insides and did blood work then gave her pain pills and referred us to our regular vet. 6 weeks later and the third vet who took X-rays, we found out her femur was broken into 3 pieces and had been all along. We went into other vets about 2 and 3 weeks apart. We put her down because she was older and we couldn't guarantee surgery would fix it. Pet urgent care didn't even give us the option of X-rays read more

We received awesome care and attention for our 7 month old lab puppy. Our puppy had a facial laceration from an accident at the dog park (she bit through her own mouth). We called our vet who was closing and they told us about Pet Urgent care. They also made us aware it's first come first serve and told us to head over there and wait until they open (about 30 minutes). Right when they opened, they took us to an exam room and immediately triaged our puppy. They were kind, attentive, and very quick. The vet came in about 15 minutes later and notified us that our puppy would need some stitches and most likely need to be sedated since she is so hyperactive. We agreed, our puppy acted like she wasn't even hurt and wanted to play. The vet told us it would take about an hour. We came back and our puppy was a little woozy but stitched up. They did a great job and put stitches on the inside so they would not have to be removed later. The vet techs gave us pain medication and an antibiotic and discussed how to use them both. This was a very quick and efficient process and we were delighted at how well they took care of our puppy and how quickly they were able to do it. We were also lucky that there were no crazy traumas that came in as they make it very clear that if one does come in, they will have to take care of that animal first. We had a great experience here, but hopefully our puppy won't need to come here too often! Thank you for the great service and care! read more

I went in to take my 6 month old puppy because I thought she had swallowed a screw. I was really upset and worried. When I got there, there were restrictions due to covid however they brought me in and immediately took her back to be checked out and started working on her. They were so nice and patient and genuinely cared. They also had other people coming and going and handled it all very well. They had me sit in my car bc of the safety guidelines which was completely understandable but they came out ever 5-10 mins updating me. She ended up being just fine! She got xrays and they do charge for a visit however knowing your loved one is safe is better than any cost. read more

If you can avoid coming here, then do so. If you can travel somewhere further, I promise you, it's worth it. I had to bring my dog in last night because old age finally hit her. The vet came in and looked at her and told me "because of her age it could be a number of things so we are looking at her being euthanized but if you want tests, we can start looking at pricing for that" and then just walked out and left my dog laying on the cold table. Then when my cousin took her back to be put down, he almost didn't let her hold her while it happened. But my cousin refused thankfully. The vet was cold hearted and didn't care about my animal. The only ones showing any empathy of emotion were the nurses. This place only cares about the money. There are signs everywhere stating how you must pay it full, upfront, before you get any services. read more

Absolutely rude. I called to express a concern I had about my dog, and to see if we were able to come in. The guy that answered said "if you're so concerned bring her in, we are a walk in clinic" he had a harsh tone with me, and made me feel like I was wasting his time. I was just shocked by his response, that I will just make an appointment with her vet where I know she is a priority. read more

Obviously the people that are complaining about an 85.00 exam fee haven't been to an E.R. or don't pay for it themselves. With that being said this is best place to take your pet when your regular veterinarian is closed or unavailable. I've had two experiences here. One time they literally saved my dogs life after being hit by a car the second time after our other dog got bit by another dog. read more

Our pure-bred puppy was taken in acute respiratory distress, (coughing blood, panting, etc.) 1/2hr later he was examined, and finally given O2. The Vet told one member of our party the prognosis was very dim, "not many, this young, survive". However when the owner returned, She was told that $1300.00 and a 3 day stay, would be what it takes for recovery. $685.00 up-front was paid, the puppy passed away 1hr. later. Sure enough we were billed an additional 700.00+, upon examination of the bill, we found a number of double billings (when found out, they did reimburse that portion). We have contacted PUC many times to try to resolve the issues, (long wait, unnecessary treatment, etc) to no avail, all we got was the run-around and delays. No wonder there are so many low reviews. Please , take your pet somewhere else. read more

A week ago, February 23, 2021, I brought my dog to Pet Urgent Careat 5:45am. When I got there, I called the number on the door several times. Each time the message said mailbox full. I then banged on the door for about 10 minutes trying to get someone's attention. A woman finally came to the door. I told her my dog was panting and struggling to breathe. Her response to me was the doctor was not in because he has another job he needed to get to. I told her the hours posted say 6pm - 8am and it was 6am. She told me he often leaves early so he is not late for his other position. She told me after glancing at my dog that the dog seemed to be getting oxygen. This was not from an exam, but from looking at the dog 6 feet away. I told her that what would I do if I had brought my dog bleeding, etc... and the person who was supposed to be there to assist with pet emergencies was not there. She had no answer. I had no choice but to leave as there was no offer for any kind of help. My dog passed away a couple of hours later. It was heartbreaking as the dog had no history of health issues. I find this kind of lack of service or dedication to be available at least the hours posted as abhorrent. There is no guarantee my 7.5 year old dog would have lived had I gotten the help I deserved, but now I will never know. Clearly pet care is not the priority of this establishment if message boxes are filled and doctors are off two hours early to go to their other jobs. This is something that needs to be addressed before more pets are lost because of negligence. I have another dog and have no confidence now in bringing her to this establishment unless serious steps are taken to improve their service and commitment. read more

They helped me get antibiotics when my black lab had pneumonia . Open when the vet is closed-they are a lifesaver ( sometimes literally ). The staff handled my dog wonderfully. Pricing was transparent - it ended up being about 300 for the exam, shots, Meds etc. read more

Pet Urgent Care in Orem, UT deserves a ZERO star rating. THEY DO NOT DESERVE EVEN A ONE STAR RATING. The worst service and care for my dog. I believe they 100% took advantage of my money. DO NOT EVER GO HERE! You will not feel invited in, the doctor will not give you any information until you sign an agreement to pay, and they will just tell you "sorry I can't fix that." We visited their office a week ago, came in with a dog with a broken leg (it was clearly facing the wrong direction), and after they gave us an x-ray and charged us, then the vet decided to tell us he can't fix it. An educated vet would have looked at the crooked leg and made that decision before ripping someone off, sedating their dog, and getting an x-ray Please, go to a more educated and honest veterinarian. read more

Read the reviews that are not recommended as well. They kind of get hidden by yelp but they are useful and telling when deciding to use this business or not. read more

My dog was going in for puppy delivery and they had to cut open her stomach and she came home bleeding but we thought it was from the behind but a couple hours later she bled to death. Our old dog stayed the night in another one that was in salt lake and was fine afterward and is still alive but this one didn't even think about keeping her over night and just sent her home and now she is DEAD. The money was cut in half from the one in salt lake but I can see it was because of the crappy service that they did. The people seemed nice but obviously it's just an act! read more

We took are dog to this so-call "Pet Urgent Care" about an 1 1/2 ago to have our dog's paw looked at. We arrived 15 min before it was to open at 6:00pm. It didn't open until 6:05pm. The receptionist was courteous and told us what the starting rate for our pet to be seen would be. She then proceed to take our dog weight and then show us to a room to wait for the veterinarian. 10 mins later a gentlemen who didn't identify himself came in--he didn't even greet us, simply sat on the cheer, and proceed to check our dog's heart beat and mentioned that the veterinarian was going to be 20 to 30 minutes late and exited the room. Our dog was already stress with the entire situation. My wife sat on the dirty floor, it looked like they hadn't even cleaned it and calm our dog down. After about 30 or so minutes another employee knock on the door and asked us how we were doing. I immediately asked her, how much longer we would need to wait. She said she wasn't sure because the vet was commuting from Salt Lake to Orem from his other job. What I can't understand is, why would they open at 6pm if they don't have a veterinarian ready to go. What if my dog was dying. This is what their website policy says "Since emergency appointments are unscheduled, patients are seen according to the severity of their condition. Those with the most serious and life-threatening conditions are seen first. Due to the required medical and surgical needs of some of our more critical patients, your wait time may be longer than we would like. At Pet Urgent Care we value your time and will always do our best to minimize your wait time and appreciate your patience." How does this policy work with no veterinarian at the hospital. How long can the staff make excuses for the lack of professionalism. We weren't the only ones with a pet there. After the last staff member told me that she wasn't really sure when the vet would arrive. I told here we would be leaving and instead of her trying to be understanding and encourage us to stay, she said, well that is your prerogative. She left the room. We call another Vet hospital and decided to leave. My wife got in the car and I told the same staff member that said it was my prerogative that we were leaving and then she said, the veterinarian just arrive. By this time, the dirty floor of the room, the wait time, my dog being so stress along with my wife, the staff not showing a bit of compassion and the vet arriving almost an hour later was just to much. This place should not be called Pet Urgent Care--it should be call "Pet When Ever We Want to Care," at least we will know ahead of time before we take our pets there. It was the worst experience ever. Thank God our Dog wasn't bleeding out or anything that could have put his life in danger. I wish I could give this place zero stars or better yet -zero. What a terrible way to run a so call animal hospital. read more

The reason for my visit was absolutely tragic, but I am so grateful for the care and compassion shown to my beloved dog, and towards me in my grief. The vet asked if I wanted to stay with my dog, and I did. They told me to spend as much time with his as I wanted, and just open the door when I was ready. I was able to snuggle him, help comfort my sweet old man dog as he said goodbye to this life. I found the vet to be to the point, and gave me great options. I think he was very compassionate, as were the staff. I actually appreciate that the billing practices were printed, and clear. I hope I never have to go back for a pet emergency again, but wouldn't hesitate to recommend this emergency pet care. read more

Very cold and unprofessional. Did not care about our puppy at all. It was all about no at and no compassion whatsoever. I will NEVER go there again or ever recommend them to anyone. I should have chosen no stars. read more

So my overall experience at this clinic was completely unprofessional. All this vet is looking for is money and not the actual care for the animal. I came in with my dog who was having uncontrollable diarrhea for a couple days. This was the only place open by the time I got off work. I walked in and there was no one at the front desk to help me. By the time someone came out they had me fill out paperwork and take a seat. I was then in the waiting room for a half an hour until someone came to check in on me, after another patient walked in. I was finally put in the room with my dog. I explained what was happening with him to the tech who was very nice. And then waited another half an hour for the vet to see me. The vet, Richard Thwaits, was horrible, he barely acknowledgeded my dog at all. There was no love or concern for my dog. He didn't ask me any questions of what was going on, was in the room for maybe 2 minutes. And decided to go straight to blood work on my dog (which is a more expensive procedure then stool testing). Now I'm no vet but I do work in the medical field, and considering he was showing no other symptoms besides the diarrhea, he should of ran stool samples first to rule out gastrointestinal infection. I then was waiting for another half hour for the blood work to come back. The doctor came back in to inform me everything was normal. He then proceeded to tell me he wanted to give him a shot and put him on three antibiotics. He never actual told me what was wrong and never tested his stool. And if you are going to find a gastrointestinal infection or virus it would be through the stool and not the blood. And I understand it is my responsibility as a pet owner to have asked, but the current stress level I was under, and it being 4 hours of waiting, I wasn't in my full right mind. I would think if the vet truly cared about finding out what's wrong with the animal he would of suggested running more tests, before throwing medications at the animal with out knowing what exactly is wrong. I walked out with a ridiculous total and still no true diagnosis, considering the vet didn't even want to sit and talk to me. I was aware of all the charges as they make you sign quotes of everything before continuing. My first sign that this clinic was just about money should of been all the signs that state "payment in full at time of care, no exceptions, no payment plans, no checks." They were posted in every inch of the clinic with bold writing, to get the point across. So today I decided to do more research on this vet that "treated" my dog, and was shocked at what I found. I feel everyone should be aware of the current standings of this vet. http://www.deseretnews.com/article/635165136/Ex-BYU-professor-praised-attacked-as-trial-begins.html?pg=all This clearly shows that this man does not make respectable calls when it comes to any kind of "medical treatment." And then when shown at fault for the accusations, he proceeds to try and sue BYU for salary payment. This shows in his character that he is once again just out for money and not true treatment. I just felt like I was taken advantage of and there was no actual concern for my animal. I'm writing this in hopes that no other innocent animal or animal owner will be taken advantage of in the future by this greed hungry "vet." I then proceeded to call the clinic to speak to a manger about my concerned, and was even more upset to find out that Richard Thwaits was the clinic manger of this establishment. Just a heads up if anyone is thinking of bringing their animal here for care. It's just disheartening to have been a victim of this horrible treatment. And since my dog doesn't have a voice himself, I will be the one that stands for him. read more

I brought my puppy here in an emergency. The staff were terrible. I'm glad I go to Banfield pet doctors and wish they would have been opened. I would have been happy to pay double for the wonderful service I get at Banfield. The staff acted like they were doing me a favor for seeing my puppy. They didn't even want to explain anything other than the prices. I felt like they were bothered to have a patient in their office. I feel that people who go into a profession of caring needs to care. Both the nurse and doctor could have cared less about my puppy and my children's worries. God forbid I ever need an after hours vet I would drive anywhere else passing this vet one hundred times before going back. read more

Worst place I have ever been for pet care!!!! Do not take your sick or injured pets to this clinic. They are insensitive and greedy!!!! My family and I have always loved and cared for many pets over the years. This past August my 88 year old mom called me to help her with her 14 year old chihuahua who was sick and she knew she was dying. Her little dogs name is Princess Honey which gives you an idea of how much this little dog was loved. It was on a Sunday so when I called our regular vets office they were closed and this facility was open. We couldn't stand to see her struggling for every breath so we took her to have her peacefully put down. It took along time before anyone came to the front desk. When I told them our request they said the doctor would have to see her first. The doctor wanted us to sigh a contract of over $560.00 for blood work and x-rays. This was outrageous!!! This would not prolong her life and we already knew she was dying. We just wanted compassionate and dignified relief for our dog. They took her into the back and would not bring her back to us until they pressured us into signing a contract for three shots. We paid $185.00 and left with our very sick little dog. She passed away 30 minutes after we got her home. We wish we had called our regular vet and waited until he could see us in his office. This made a very sad day much worse because of this experience. read more

This clinic behaved in the most astonishingly negative, incompetent, and opportunistic ways that I have ever seen in any shoddy business or service in my entire life. I came in early one morning with my little dog. He has invertebral disc disease, and in the past when his symptoms flare up, our regular veterinarian gives us some corticosteroids to manage swelling and tramadol to manage pain. Within days, he's himself again. However, I brought him into Pet Urgent Care on this occasion because the usual remedy wasn't as effective as it used to be and his gait was a little more stiff than normal. I explained all this to the doctor, but before really examining my dog, the doctor said he wanted to do comprehensive blood work because he wasn't "entirely convinced" that an IVDD flare-up was the issue at hand. I told him that we had wellness blood work done only a month ago, and stressed that it HAD to be his IVDD because I had seen these symptoms before. After all, what else would affect his gait? Well, I acquiesced and waited 1 hour for the blood work results when the vet tech had said, "It should only take 15 minutes." When the doctor came back in, he said that my dog was dehydrated and had gastrointestinal upset. That's it?! I asked, "What about his back?" The doctor insisted that my dog was walking funny and in pain because of the GI upset and dehydration, and he needed to be treated right away. With no other options at 5 o'clock in the morning, I agreed to treatment and was told to pick my dog back up at Pet Urgent Care at 7:30, where I then would need to drive him to my regular vet for hospitalization. When I left my dog there, he was still able to walk. When I picked him back up at 7:30, his back legs were completely limp. When I asked why this was, they said that, "That can happen with the painkiller injection." They also said they would send an email to my regular veterinarian to apprise them of the situation. So I walked out having paid a $700 just for my dog to still be sick, with an IV catheter in his arm and a bag of IV fluid in my hands. It felt so weird and wrong. I waited 1 hour and 15 minutes just to make sure that the email was sent, that it would be read by my vet, and that the clinic would be expecting us. When we got there, they didn't know anything. Pet Urgent Care hadn't called, they never sent the email (the clinic checked all their inboxes for the clinic and the doctors), and no records had been sent from Pet Urgent Care at all. Not by email, not by fax, not at all whatsoever. When my vet examined my boy, he was confused. "Did they even mention that your dog is paralyzed?" What?! Paralyzed?! They hadn't said a word. They said it was the painkiller. I suggested this to my vet, and he said there was no way this was caused by painkillers, by dehydration, or by GI upset. He was so confused, upset, and shook his head at the fact that they didn't mention my dog's rear paralysis once. He said that there is no way they could have missed something so major. After all, HE had noticed it right away. Pet Urgent Care probably just chose not to say anything because they were about to close. I was so angry. I had been cheated out of $700 just for Pet Urgent Care to try to make an issue out of everything but what was really wrong: his IVDD, the very condition I had insisted was to blame but was told by the doctor that it wasn't. At this point, I was beside myself because my best friend, my little dog, was paralyzed. My vet made arrangements for us to go right up to Advanced Veterinary Care in Salt Lake City, and we did. They were incredibly helpful, but even they, with their expertise and perspective as veterinary health professionals, were absolutely floored at the incompetent care we received at Pet Urgent Care. One of the worst things, they said, was that Pet Urgent Care left an IV catheter in my dog's arm, which should never be done outside a hospital because it's so dangerous. I felt like Pet Urgent Care had acted irresponsibly, greedily, and incompetently as I left that morning, then I had my opinion confirmed by three other veterinary health professionals that morning. I will NEVER visit them again or recommend them to anyone. If it is an emergency that does not require immediate stabilization, I would recommend that anyone take their pet straight up to Advanced Veterinary Care, as they are open 24 hours a day, 365 days a year, and they will treat you like only you and your pet matter. Pet Urgent Care will treat you like only your money does. read more