This place is right by my house and normally the employees there are beyond helpful and I would…read morealways recommend them. Today, Cassie went to assist me with buying WhimZee's dog treats. For whatever reason, they always have a difficult time with the price on these. The box was labeled at $86 and she rang it up and the total came out as $103. I asked why it was so much more and she said it was the tax which was a lie. So that's the first problem. Why lie to me? I explained the math and she was condescending and rude, told me I could take it or leave it, wouldn't let me finish my sentences or anything. I did have an important call come in during check out when she was trying to help me (Dr appointment) that I needed to schedule that took maybe 20 seconds and she said that was rude of me - even though I apologized and there was no one else in the store to assist. When I told her that I'm not going to get the treats - even though I really wanted to for my dogs because of the service, she just kept saying "ok bye", "bye", "bye" as I was walking out. I've been to this location so many times that I've lost count but I'll have to find a new place for the simple fact that I would be totally uncomfortable running into this same employee....

I do not normally go to this location but I did today because it was on my way home. Overall staff…read morewas nice. Lots of remodeling and prices not visible or on all items. The most annoying part is when I finally checked out Sara checked me out. Gave me the wrong change amount then asked for the change back. Also after I checked out saw an add in their store that two things I bought were buy 2 get one free. And she did not tell me so I could go grab my free item. I won't be going to this location again.

My doggie baby enjoys the frequent visits to this location which offers a nice variety of pet…read morestuff. Staff is usually friendly and helpful...USUALLY!! It's like night and day depending on who's working. The younger staff will hold an entire conversation and never acknowledge you. Thank goodness me and Lady are self sufficient and know our way around the store. We shall return!

I can't say enough good things about Margie! From the moment we walk in, the experience is always…read morenothing short of amazing. My pup is usually a bit nervous about grooming, but they treated him with so much care, patience, and love that he was totally at ease and that's saying a lot! The grooming itself was flawless his coat has never looked shinier, his cut was perfect, and he smelled amazing (without that overpowering perfume some places use). Every detail was clearly done with precision and pride. What really sets them apart, though, is the genuine passion they have for animals. They took the time to ask about my dog's personality, preferences, and any sensitivities before getting started. That personal touch made a big difference. If you're looking for someone who's not only skilled but also truly loves what they do, look no further. We've found our forever groomer. We also tried the new groomer and they were amazing too.

Came in to cancel order because they took so long. I told them this. They DECIDED it was better to…read moreprocess it and then didn't even know how to return it. It was around closing. So after several minutes pushed me to the side to ring up five customers and then go back to tending to me. Ridiculous. How people aren't trained to work smart is crazy. Trash and waste of time for a simple situation gone bad. Tried to have me leave and come back the next day to do the return. Had to wait 25 minutes so far. Still waiting. It's 808. They close at 8. Been here since 740pm. Now it's six customers. And now 7 customers. Guess they shouldn't have closed registers early. Now the other employee can't even help or ring up. Now it's 810 pm. 816pm finally done. Order was prepped the whole time but they didn't give us notification to pick up because they wanted to close early. 816pm March 18,2024 Stefanie. Order # 130434947180368

Probably the worst retail store in the USA . I waited by the register for 10 minutes, not one was…read morethere to ring up my purchases. I waited for 10 to 15 minutes to see if anyone would show up . No one did left over 100 bucks worth of items in my car at the register and left. This is a problem at this location as this was not the first time this happened. They need self checkout and a new store manager.

I've been bringing my frenchie to pet evolution for 6mo now and have seen a consistent decline is…read moreservice. After the most recent tidy up this past Thursday we will not be returning. When I received Grizzly post tidy up he was shaking, still wet, and digging his claws into me. Once home I had to blow dry him myself only to discover he had 2 cuts. One inside of his ear and another on his inner leg. I expected a tidy trim but he had been completely shaved from belly button down and his entire tail hair had been cut off into a stub instead of trimmed. The groomer nor front desk associate mentioned anything and when I called to speak with management, I was told they would call back. It's now been 2 days with no returned call or concern for their negligence. $170 later and my dog has an uneven and unattractive underbelly and backside, shorter ear fluff (when we never asked for this to be cut) and trauma from being nicked in the process. For the price you can go somewhere that will actually care for your fur baby and communicate when things don't go as planned.

My 1st time trying. I have found my backup groomer. They too good care, of my fur baby. As for…read moreprice a little high, most top grooming options usually have things like expressions added in. Otherwise no complaints I will use them as my backup. They have a nice store attached and they gave me a few food samples to try. My pup has a sensitive stomach, so I have to be careful about what she eats.

Great pet store with many varieties of toys, tears and food. However bummed they stopped carrying…read morethe brand I used to purchase for my doggie, right when I was so close to getting a free bag too! Three stars rating is due to the uncleanliness in the bathing area. Disappointed to see the area dirty in between clients. Never used the self bathing services again.

Horrible horrible horrible. I adopted a kitten from them February 1, 2026. I specifically asked if…read morehe had been tested for FELV and Leukemia and was told YES. I needed to know this since I have a cat that is positive so I asked them mutilple times. Well, guess what THEY LIED and do not care. I have been thru Operation Kindness many times but not anymore. In addition, he had a tape worm.

Mixed reviews here: I love the self bathing station options, but the staff experience regrettably…read moreranges from meh to friendly vibes. Today was my fourth visit here, and the young man working the counter this afternoon, guessing about late high school age to early 20s, could not have been nicer or more welcoming. Due to the heat and multiple dogs, I had to make separate trips in today. On my first visit, an attendant was diligently, cleaning vacated, tubs, and restocking towels. She was courteous and even pointed the way to a freshly disinfected station. The only less than stellar thing that occurred during my visit was that another patron failed to keep good control of her dog which promptly ran up and goosed me from behind and then proceeded to stick its face in my dog's face. Fortunately, my non-dog reactive dog was the one I was currently bathing. Pet supplies plus cannot control this type of situation and this was completely an owner issue which she recognized and apologized for but an interaction like this could go badly. I know square footage is costly, but it would be very nice if in future buildings greater space could be allotted between bays when they are across from each other or have a single wall of bathing bays because this animal approached suddenly and from behind and due to the air blower being in use, I did not hear it approach. On my second visit, roughly 45 minutes after the first, the same individual was working the check out lane and again pleasantly greeted me upon arrival and punched my card. Upon entering the bathing area, I was disappointed to see that one patron had grabbed at least four towels and that there were no towels remaining at all on the rack. I should have exited and gone to the front at that point and requested towels because no one ever came to the bathing area while I was there. Two additional patrons arrived after me. I typically hose down my station and then wipe the tub with a used towle to try and keep it nice for the next person as well as sopping up any water that may be on the floor in my vicinity. Because there were no towels, this was not possible. As I was exiting the store, I did make the four staff members engaged in conversation at the front of the store aware that there were no towels left and that there were still two patrons using the bathing area with large dogs. Only the friendly young man who had greeted me upon my entry acknowledged me. I always keep towels in my car because I take the dogs places where they're likely to get muddy or excessively dirty so it was no big deal to use my own for my second dog but know that some clients might not appreciate taking home a mostly wet dog. I really want to like this location, and I recognize that using a punch card which equates to $12 a bath is a great deal. However, a smile and a wave and having amenities available that you advertised will be would be most appreciated in the future.

Always well stocked, friendly employees, equipment works well…read more I've been going here for years!

Brought my new dog in for a grooming. it was about to pour so I ran in and asked if there was any…read morechance she was almost done so I could get her in the car before the rain started. The groomer understood and got working on her final brush out. Just as she was walking her to me it started pouring. The grooming staff was so amazing, they had me pull my car on the curb and and walked her to the front. My dog was not loving the rain so the amazing lady picked up my 50 pound dog and ran her out to the car with me so she wouldn't ruin her fresh grooming. Me and the groomer got soaked but the pup was dry!! With the grooming u chose it came with a free toy. Neither of us had remembered it and she ran back out through the rain to give it to me. excellent customer service and the pup smells and looks great, I will definitely be returning

Clean store, courteous workers I did get something that was…read morenot priced correctly but the cashier gladly fixed the error

My family and I were excited that there was a Pet Wants location near our new home when we moved…read morefrom Nashville. Since moving, we've been able to utilize their delivery services to continue to receive the great food and products for our family dog. The next day delivery service has been so helpful!

This has been an amazing find! My girls love the treats from Pet Wants, the food is awesome and it…read moreis all incredibly convenient. They had great ideas for us on how to stay sane when we adopted a 9m superchewer. At first we only bought treats, chews and picked up some of the food to use as training treats, and both of our dogs will do tricks for their food. (Not the case with the other super premium food we had them on.) After talking with the owners(?) over at the fresh market we decided to switch their food. Their coats have never looked better, and I no longer deal with half eaten bowls of kibble.

The grooming services are top notch! Our Pomeranian Mojo had some matting in his long hair and…read moreAllie made him look fabulous! He felt comfortable with her and she is a true pro! HIGHLY RECOMMEND! We're bringing in our other two Poms tomorrow for some cute cuts!

Small but plentifully stocked. Where the dogs get their food & treats & snacks. Lots of snacks!read more

*Trigger warning in the photo: blood* *Yelp is not letting me post the image of the disturbing…read morebloody leg. But if you want to see it, go to Google Reviews/Google Maps on this location and look at Ashley Lee's Review. Thanks!* There is an investigation going on right now. I will update this message when I have the liberty to. But for now, do NOT do training classes with crazy, disgusting, inhumane Lisa. I am scarred and disturbed because of her. I went to her with my dog who needs training and left with my dog who still needs training and my trauma from her disgusting disturb-ness. This is a warning to all of the public. Update February 4, 2026: I am uploading the original graphic photo Lisa sent and her recent message to my mother. While Lisa claims the review is "defaming," she admits in her text that she "should never have attached that photo". My mother and I were BOTH disturbed by the photo which we talked to Erin about and she said that she would talk to Lisa about the situation. To clarify her other points: I am the owner of the dog and was the primary student. Because I was 17 when classes began, the paperwork was under my mother's name, but I turned 18 during our training. Lisa was well aware of the fact that I am the dog's owner and I was the one who signed up for the class. My presence in the group chat was necessary as the dog's owner. Furthermore, her "accommodation" of my volleyball schedule was a basic professional courtesy for a paid service, not an excuse for the trauma caused by her lack of boundaries. My dog is highly trainable and made more progress with a different trainer in one hour than with Lisa in weeks. This warning remains for the public: professional training should not come with graphic, unsolicited images. I will update this again soon. We are still awaiting a response from management that was sent on December 20, 2025. After we got the initial text from Lisa on December 20, 2025, we did NOT respond, but only communicated with the manager-on-duty, Erin. BOTH my mother AND I blocked her immediately. My mother came across Lisa's blocked message today, February 6, 2026 that was dated January 27, 2026. We both feel harassed with her messaging us after this incident.

Customer service is grossly lacking. I stood in the store, in the isle as one of only a few…read morecustomers in plain site and was ignored by two associates. When I finally got an associate's attention as he stood by and seemly waited for a task, he told me to wait on the other associate to assist instead. No real explanation. Poor communication. It was like I was invisible.