I have been taking our two cars to Bowen's for many years now. We have been happy with their work…read more They always advise us when finding a problem but never pressure us on getting the additional work completed. My old vehicle had an oil leak on a gasket. It leaked even after the repair. Travis took the car back 3 times at no charge to fix the stubborn issue. We will continue to come here for all our auto repair needs. I find the prices are much better on most repairs than the dealership. Hopefully you will do tire repairs in the future! Thanks again. John

I see both rave reviews and terrible ones. Mine is bad, based on my bad experience…read more I am still sore about the incompetence and hundreds of dollars I lost when Bowens returned my car in worse condition than when I brought it in. It is clear how immature and unprofessional Travis is by his response to my honest Yelp review. In it he publicly calls me names that that I'm too polite to call him, while accusing me of trying to destroy his business.. Pretty low class in my opinion. He'll probably do it again. - Still angry in Marin.

If you're looking for an honest, competent, reasonably-priced mechanic for your Audi vehicle, look…read moreno further than Eric and his crew at Sonoma Autowerks in Petaluma. My 2019 Audi SQ5 needed a small repair and they completed the task and didn't even charge me for a full hour. So there's no minimum rate. And they don't charge you for a consultation. The local dealer charges you $350 for that. But they repair more than just Audis. When I was there, they had a giant red tractor waiting in their parking lot. Don't ask me how it got there! Only in Petaluma I guess...

We have trusted our Audi vehicles at Sonoma Autowerks for years now and they always go above and…read morebeyond! I highly recommended them to others. The staff is very knowledgeable and friendly. You won't be disappointed!

My last auto repair shop did fine work on my car for the past 4 years, but provided poor customer…read moreservice as evidenced by the woman in the office who refused to ask the mechanic my questions while I was stranded just 10 minutes away from their shop. I called 3 times throughout the day to no avail! From the moment I called Northbay (on PB South-not the shop with poor reviews) and spoke with Ryan, I got better customer service than I had expected. He kindly answered my questions, got me on their calendar on the day and time of my choice-not first come first served while never knowing how long the wait would be, like my last auto repair shop. Northbay took care of everything from oil change, filter, complete annual service, including hoses, brakes, brake pads, suspension, inspections and battery test, tire rotation, rodent repellent device purchase and installation, purchased and replaced the rubber cowl guard that rats destroyed, smog test and certificate. My last auto shop sent me to a crowded, smoke filled run down place with no seating for a smog check. Ryan also gave me a 15% good customer discount on the labor even though I hadn't been there before. I believe the cost was equal to the extensive professional service they provided. When I brought my car in, one of the guys even gave me a ride home on his way to pick up something (5-10 minutes) because my husband was out of town. When Ryan called the next day to say my car was ready, my husband had just returned and dropped me off just minutes before closing, though Ryan had offered to send an Uber to my home in case I needed a ride. When I received a request to rate them, I gave them 5 x 5 stars which was well deserved. I've already recommended them and will continue to do so.

I trusted this shop with my 2005 Saturn Vue because it had a humming noise coming from the front…read moreend. I paid $670.81 for a wheel-bearing/hub repair, but the original noise came back and became worse. What disappointed me most was how I was treated afterward. I repeatedly asked whether my vehicle was safe to drive or needed to be towed, but I could not get a clear written answer. I finally had to use AAA to tow it away. I have mechanical experience myself, but I trusted this shop's professional diagnosis. I expected the problem to be properly identified and corrected. Instead, I paid for a repair that did not solve my complaint and was left with unanswered safety concerns. Based on my personal experience, I cannot recommend this shop.

So happy to find Automotive Excellence! Recently moved and needed new auto repair. Have used same…read morecompany for a very long time, so I was concerned to find a shop just as wonderful but I had such a positive experience! Had a "service needed" message on my car, and I had a lot of driving to do this week, so I needed to get back on the road asap. I reached out towards the end of the day, and they responded right away to squeeze me in the next morning. They provided fast but efficient service, and the staff are very nice and helpful. Excellent customer service and communication. Good pricing and care of my vehicle. Will return for future repairs or services!

Got my breaks done here, the service was great, amazing value, and overall very wonderful…read moreexperience.

The first day Rick said my car was done. My brakes went to the floor the second time he said my car…read morewas done my car overheated the electric fan was broken and he fix the fan in the car still run ran hot, then a spark plug shot out of the engine, now it sits in my drive way The worst mechanic I've ever had worked on my car

when you talk about giving the customer a WOW service! Rick and his son provided excellent service…read more explain all my options. I brought my 1976 Camaro. definitely found a trusted mechanic shop. They work on all type of vehicles, highly recommended.

The Santa Rosa Rear End Shop has closed its doors. However, the lead technician has decided to open…read moreits doors under the name The North-Bay Differentials. We will be located at the same location. 54 Maxwell Court, Santa Rosa, CA 707-360-0628

I used the Rear end shop many years ago and remember it as a positive experience. They also come…read morehighly recommended, and when you're getting ARB lockers installed you want people who know what they are doing. I went in pre-Covid and got a quote which was $3200. I lost that quote and they where unable to find it in their system. My new quote is $4200, but with out the other quote they can't explain why. I called around and found out that $4G to have both installed was the going rate. So I figured the $3200 quote was a mistake. Since I needed these installed prior to going to the Rubicon and my trip was approaching, I went with them, (and the other shop was saying they couldn't get it done when I needed it done by.) The day before my appointment I found out they didn't have the parts in and I wasn't going to be able to get the front locker. So I pushed my appointment back a week to make sure they had the rear in the store (since that was also going to take longer) before I I dropped off my Jeep. I was able to get the front locker delivered to me in 4 days after finding it on Amazon, so I'm not sure why they couldn't get one. (Maybe no profit for them if they get it at the amazon price like the general public instead of a likely discounted rate from a supplier, etc.) They had my Jeep for two days and I found out it would not be done by the end of day. They said that the seals in the front are different from the JK to JKU models and they got the wrong ones. I had to take a day off work and use 12hrs of my PTO because of this! Now on the third day I called at 11:00 am to see if the parts came in. I told Josh I needed this done by the end of day, and that I cannot miss another day of work- I said someone in town has to have the correct seals - He replied "he's waiting on UPS and if they could have gotten it local they would have, and waiting on ups is messing with him" So finally at 15:20 I heard back that I will get my Jeep back that day. I show up at just before 17:00 to pick it up. They had my Jeep out front and ready for me. I go to get my keys and I ask Josh so do I just turn on compressor and then flip switch for lockers? I find out at this point that they didn't install the airline or hook up the SPOD and compressor, even though I told them I had both. Josh told me ohh you wanted us to connect it. Normally people want to run there own air lines. That night I called and left a voice message for there manager or owner to call me. Thursday at 11am I called again and left a message with Josh, that I wanted the owner or manager to call me. Monday came around, and no phone call. I stopped by the shop at about 1600hrs and talked to Josh. I dropped off Jeep. I found that there was air leaking around both solenoids, luckily one of our club members is a mechanic and was able to help me. We found that there was nothing used on the threads to stop the air from leaking! We had to remove the manifold out of the jeep, and redo what was not done correctly. We also found that they were not tight. After properly installing the solenoids and re-installing the manifold we still had air leaking from somewhere. We found air leaking from the connection at the front differential because it was not installed tight enough!But we still had a leak so I crawled under the jeep and started to check the rear line, and when I found that it had burned through, they had ran the line so close to the exhaust that it burned through and I was left with two separate lines and two piece of melted tubing! This was under the jeep, so I could not stretch it to the manifold. We were able to use the propane line from my camping stove to do a "bush fix" with a couple of hose clamps. Sunday I had both lockers working and what a difference that made. Would have been nice to have that for the whole trail! I left a message about failure. 8 days no call back. I absolutely cannot believe that they are not even willing to return my phone call, after charging me almost $4,000, and me calling over 8 times. I cannot believe someone can own a business and care so little about the quality of the work, and even if for some reason some justification could be found for all the mishaps, with such little care for a customer's experience, and to not even have the common courtesy to return my phone call- this really undermines my trust in them, as they seem to just care about the money not the quality of the job and far less about their relationships with their customers. I will never use this shop again. It's sad because they used to have a good reputation. But now they over promise and under deliver... I cannot imagine they will stay in business long if they continue this behavior. As for my part, I will absolutely make sure that if I can save someone else the trouble with them I will- no one should have to go through this! Had to delete part of my review. To long per yelp.

Super good service. They are truly a family owned business and they took their time and answered my…read morequestions. I'd highly recommend them!

Ramon was fixing my transmission and somehow my engine was rendered unoperable! If I could give him…read morezero stars I would. What good mechanic does this???

This shop did a great job. Called and made an appointment when my dashboard idiot light indicated…read morecheck oil. They did the oil change quickly at a reasonable price while I waited. Later, the warning light reappeared and they said that sometimes happens and to just to come in again and they'll correct it. Just haven't had a chance to do it. Really, they couldn't be nicer.

Incredible service, straight to the point and beyond what I expected for my first local mechanic. I…read moresent my car in for maintenance after my dealership plan expired, and they gave a very good price. A&A also looked up my specific VIN to see the exact maintenance my car needed due to variations in the makes. They told me that some of my planned maintenance was actually unnecessary and would waste money. They know my car better than me! These guys go above and beyond. They don't just maintain or fix your car; they let you know everything you need to know about potential issues, future maintenance, better options, etc. I'll definitely be going back.