Went in with my labradoodle cognac to get him another flea collar and Lissa was quick to offer help, offer advice on why I should consider drops instead , helped and offered to weigh Cognac to help her suggest which size to get his anti flea and tick drops in. They come in small medium and large doses. I appreciate her attentiveness , smile and knowledge :) read more

I was not impressed at all when I went to get my dogs nails cut. I could see my dog through the window and the employee was just very aggressive in her approach. She kept pulling at the leash to bring my dog closer to her and ended up dragging him across the floor to her. I will not be going back. read more

I don't want to sound rude or anything but this place is horrible. I saw a dead cat and only god knows how long it was there. all the cats had fleas on them. there were dying animals everywhere I would think twice about buying an animal here. read more

If you need a fantastic dog groomer, you have found the place! Ask for Lorri!! She will take care of your fur baby like no other! Thanks for loving our Bella as much as we do! read more

I can't ever find anything here. The shelves are not kept and the few things they have are overpriced. I only give them 3 stars because the staff is friendly. read more

Petco - The shelves with medicated items are empty and there are only 2 shelves? Really? - Pet Stores Near Me - Bakersfield, California

I wouldn't go anywhere else but this location. Lorri has been taking care of my dogs grooming for years now. I have recommended her to all my family and friends and will continue to do so. The care is unmatched and prices are great. read more

I scheduled an appointment for grooming for my shih-tzu today at 12:30pm. I brought her in at 12:10 and was told she cannot be checked in early. Their new policy requires them not to check in any pets early. This was really frustrating because it's 92 degrees outside. I spoke to management to suggest they let pet owners know about this new policy and she just said "oh well, I'm sorry." She was no help whatsoever. I've been coming to Petco for many years. I stayed loyal not because of their cuts (because they weren't very good) but because of their customer service. That's no longer a reason to come for grooming. The nice new Petsmart on Calloway now has our business. read more

This review is actually for the vetco vaccination clinic. They will treat you like garbage if you only want to get the vaccine. They tried to upsale me on a package. I explained I already had a vet and was just trying to save a few bucks and not have to take time off work as the appt was on a Sunday. The attitude toward me completely changed. Also they hide their prices and call themselves "a low cost vaccine clinic." One shot was 50 dollars. To top it off, the tech came out and told me my kitten had worms. I asked her how she knew that as he had just had a fecal exam 2 weeks prior and she said because his "belly was big." She then proceeded to argue with me in front of everyone else in line about how he had worms. Horrible experience. Would recommend just going to a real vet or if you're looking to get vaccinations only, the kern co. Animal shelter has most vaccines for under 10 dollars and no judgment. read more

Lorri is always happy to see my dog, Cody. I know Cody is always in good hands with her. I've been coming to Lorri for years now and I'll keep coming back. I also don't feel pressured to buy the most expensive packages. Thank you Lorri! read more

First time fish mom here. John was amazingly helpful in every aspect of getting my pets. I went in worried about getting the fish, but after talking to John, I had the confidence I needed. He was very knowledgeable and knew a lot of history about the different species. My child loved his attention too. They both have kindred fish loving spirits. Thank you John for going out of your way to help us. read more

My dog Lenny has gone to Petco's grooming Dept for over 5 years. Outstanding service. Lorri has treated Lenny like he is her own dog.

Came in today to get a bag of dog food, only to find one bag ripped open and the other bag having expired 9/15, yeah it was super fucking old! Be sure to check expiration dates if you shop here! read more

If you enjoy waiting around forever for someone to help you, even after you asked for assistance several times, then this horrible customer service is for you! read more

I normally only come in here if I'm looking for something specific for my dogs. The store is well organized and clean so it makes it easy to get caught looking around. Products are on the expensive side . Every week they have cat adoptions and occasionally will have the dogs out for adoption as well. Customer service is average. I haven't met anyone that is amazing or horrible. read more

I will never step foot in this store ever again. I'm usually the type of person that gives everyone the benefit of the doubt maybe they're busy or they've had a bad day but every single time there's this one employee who is awful and rude and this was the 5th time I've had a bad experience with this employee. I had actually stopped going to Petco because of this particular employee, who I won't name on yelp. Lately I've been going to PetSmart but they were out of what I needed so I hoped this person wouldn't be there tonight and I'd try it out. The employee was there and I couldn't find anyone else so I asked nicely for assistance and made sure to say please, thank you and smile and this person could barely make eye contact and was very short with me and I got stuck waiting and waiting until I walked out. I would rather drive across town to the other PetSmart than spend my money here ever again! Plus the last time I was there and looking at the fish a different employee was saying how you can hand feed a lionfish!?!!?! Ummm NO!!! Getting stung by a lionfish is EXTREMELY painful, you can end up in the hospital, and in severe cases die. Very misleading information, all of the saltwater fish are sick/ dying/ or dead and really bad customer service. read more

My review is based on the customer service I get every time I come to this location. The employees are always extremely friendly and helpful and treat my pup so great! (Major bonus points in my opinion) Returns are easy and hassle free and they usually have everything I need in stock. I will continue to come here for all my dogs needs. read more

This store needs leadership. Only one registar open at 6:00 on a Monday. People who had just got off work stacking up, loitering around the ONLY registar open. Come on Petco, we want to give you our money! Open some registers when there are 10 customers trying to check out. Reminds me of another store with crappy service at the front- Walmart. read more

Been a customer since 2006 Great store worst staff ever down to the manager they are rude and there excuse for there bad customer service it's the weekend . So I'm guess if you want good service come Monday to Friday. I when there on Sunday to get a tank and some fish for my kids and staff refuse to sell to me cause of my s**n they sold the same thing to this guy I met in the store with his two boys. I will not advise anyone to go there on the weekend . I learned my lesson never shop here again I'll got to pet smart where they treat you like a person and not human garbage read more

Today, I went to get a refund on Frontline plus I had purchased almost a month ago. Apparently the stuff doesn't work anymore. One of the staff with long white/grey hair I believe (I'm not sure what her name was) was so helpful and efficient! She did my refund promptly and also helped me pick out a better option for flea and tick control. She was very knowledgeable and my dog has finally stopped scratching thanks to her recommendation. Even though my questions were making a few people have to wait, she didn't rush me or hurry me up and continued to explain options. I was having a bad day so her kindness went a long way! read more

I had an ok time. My dog had a fantastic time! He dragged me around the store. Have you tried walking a puppy on a leash and pushing a shopping cart at the same time? Tough work. They have everything you or your pet could possibly want! read more

Petco.com is the worst. They keep deleting my password and can't fix it. I spent over 4 hours trying. Will never shop at Petco again I am disabled and have to shop online. read more

Love the layout of this store, much more so than Petsmart. But it's the fact there are cat adoptions ALL the time. The Cat People are there almost every Saturday, and it's refreshing to see a group of local people actively volunteering to find homes for unwanted cats. During Christmas, they even have photos with Santa! It's great to see a large corporation partnering with a local animal group! read more

Overpriced. I like that they do pet adoptions and have a large selection of toys, treats, and food, though. However, I usually try to avoid this place if I can. It's just expensive and usually very, very crowded. The staff here is sweet. read more

I waited over 40 minutes for assistance in the grooming section. There seemed to be no employees anywhere on the sales floor. I went up to the poor girl working by herself at the cash register three times asking her to page someone to the grooming aisle and no one ever showed up. I left this store very disappointed. read more

The Gosford location is wayyyy better! The people on rosedale are far more concerned with conversating with each other then helping costomers! They have no problem completely ignoring you untill they are done talking. There selves are almost never stocked. I would rather drive clear across town then have to deal with these people! read more

I had bought a betta fish from here that I loved for three years and had absolutely no problems with him. I wanted to upgrade to a 10 gallon for it and decided to put some plants in as well. Their plants are INFESTED with snails, not only snails but white worm parasites. Their plants killed my fish. read more

Lorri is always great with my dog Luna. Luna is a rescue and is very shy but has taken a liking to Lorri. She always greets us and takes time with my Luna to put her at ease before she takes her to the back. She always makes sure she gets her in and out and has the best customer service I have ever seen. It's always clean and Luna always leaves happy!! I will never take my Luna anywhere else! read more

My boy, a Great Pyrenees mix, was in desperate need of some grooming. We originally had scheduled him with Petsmart because they are closer to the house, but Petco had an opening that day, so Petco it is. He got the de-shedding treatment, with a trim, got his nails trimmed too, his dewclaws were bad and he'd never let me trim them so I'm happy that they were able to do it for me. Not only was I very happy with the finished product, but it was cheaper than Petsmart too. I was very happy and will go back, staff was very friendly and accommodating, my dog smells good and he feels like an expensive stuffed animal. read more

Wow is all I can say at this very moment I was just in your store I got some beta fish everything was fine I went to the cashier nobody in line young blond girl was my cashier by the name of Alyssa I honestly felt extremely rushed as if she did not want to help me she had a very aggressive tone and her mannerisms with her hand waving her fingers when she wanted my phone number as if I wasn't saying it fast enough absolutely unnecessary unprofessional and rude in all matters I know by writing this nothing will happen so I feel I should probably write a letter to corporate as well I have been in the store once before and talked to a manager about another situation nothing happened I will say if you hate your job as much as you portray then quit there are 10 other people outside that need your job more than you obviously want it read more

I typically don't enjoy coming to petco because there is one cashier and the checkout is always slow. I went there today because I have not received an online order from their corporate offices and their customer service, specifically from manager Josh and Brandon who I spoke to on phone, we're both just outstanding. The online service was impossible to contact so these two took care of my online order, at a discount. I was set up with a new online automated delivery for food, no delivery fee, includes any special discounts...I really can't imagine better service. When this was done, Josh carried my bag to the front register, made sure I got checked out at the new price and then carried it out to the car for me. Delighted!! read more

Took my dog to get his nails trimmed and the groomer, Lorri was so sweet and gentle with my dog. She took her time with him and wasn't rushing. I will be coming back on a regular basis just because how Lorri interacted and treated my dog. Thank you Lorri. read more

Lorri in the pet salon is awesome! She is caring with my dog Katie. I highly recommend a spa day for fur babies!! I look forward to our next appointment. Thank you Lorri! read more

I want to take a minute and talk about the grooming salon at Petco Rosedale. I love Lorri and her staff and my dog Sammy always looks great. Lorri does a tremendous job and I recommend her to all my friends. Very reasonably priced as well. read more

I come here quite often but every time I do, I always get the same rude cashier Bertha. I was returning an item and she rolled her eyes and huffed and puffed loud and I paid for my dogs food and she didn't bag my items or anything, while I was carrying my dog. So I had to stop and put all the food away by myself with my dog in my arm. She is always rude to me and other customers. read more

Just picked up our dog, Lucky after his grooming. Lori does such a great job on him. I would recommend her highly.

I love going to this place. The employees are super helpful and polite! Every time I've gone in there, there are kittens up for adoption (and they are super adorable and look very healthy). This is the only place I go to for my cats' and dog's needs! read more

I had an amazing experience Paul was so helpful he helped me get everything I needed gave me tips and so much useful information!

Terrible customer service. I've been several times to buy crickets, and have had the worst experience. First off, finding someone to help me was a mission. Once someone rudely asked if I needed help, they took their time and were not able to multi-task. I've tried to give them the benefit of the doubt, hoping the next time would be different, but it never is. I will never come back!!! read more

I'm very concerned about what MAY have happened when my long haired chihuahua went to the groomers there. He is about 4 years old. No current health issues. When we went to pick him up he acted differently. Very timid and unsure of his surroundings. But when I had to go to him. He is typically very friendly and will roll onto his back almost immediately. He did not do that this time. Something was off. Less than a week later we came home from work and he was wobbling and shaking. His ears were hot. We took him to the vet. They took X-rays and it appeared that around T12 there looked to be a disc compression. We were hoping with some meds he would get better. In less than a week from that day he loss all use of his hind legs. We took him the the vet hospital in LA. The VCA. They preformed an MRI. His disc was compressing his spinal cord. He had to have surgery. Between the emergency vet visit, MRI, surgery and a 2 night stay in their hospital. Over $7,000. He has gained some use back in his legs. He still walks like he's drunk. He gets his stitches out tomorrow. Now I can't prove he was injured here. But he has had no other opportunity to get injured. As far as I know they don't record the entire visit so I have no proof. read more

Don't buy wellness at petco right now..bought a bag yesterday and it's infested with pantry flies and when I went back all the bags had pantry flies on them.. and they just leave them there for u to buy.... yuck. Nasty petco. read more