Great service! And they let me use the restroom! Everyone in there is nice! Will be coming back read more

Oh my gosh!!! I went in to get some birdseed as usual as I usually do. For some reason, I couldn't find it on the shelf. I asked Jazmin for some help. She was unbelievably fantastic. She helped me try to find the one that I usually purchased. She was super patient and helpful!!! She actually took me over to the register and looked at my previous purchase and was able to accurately discern what I needed . This goes in above and beyond normal customer service. I highly recommend that she's given a substantial raise and an immediate promotion. read more

On the rare occasions where I don't order online from Chewie or Amazon, I'll stop here for some goodies. They have a nice selection of dog food (even if they don't carry the brand I feed my dogs). They have adoption events on weekends and a great way to introduce any potential pets (dogs and cats) to your future family. Special shoutout to Roger who always provides outstanding customer service! read more

I get wary with pet store corporations and how they treat their animals so I rarely shop here. When I do, I have seen nothing but good things. I went in for their giant Halloween Pup Frappe Toy for big dogs. It was PERFECT! I bought it expecting my dog to rip it to shreds, which she did. But I was able to sew it together a couple times to make it last longer. She had such a blast ripping it together shreds every night. I thought it was fun carrying it around and even the cashier asked where I found it. read more

Petco - Pup Cup Frappe Toy - Pet Stores Near Me - Canoga Park, California

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This Petco location completely wasted our time and money. We PAID for a dog training sessions, my wife drove 15 miles, and when she arrived the staff casually said, "There's no session today." The trainer didn't show up, and we received zero communication--no call, no text, nothing. Absolutely unacceptable. This is one of the most unprofessional experiences we've ever had with any pet service. If you value your time and money, avoid this location. If I could give them zero star, I would. read more

My experience with Petco was a nightmare and wasted 2 hours of my time. Neither corporate nor Woodland Hills manager made any effort to fix their screw-up. One manager, Fernando, stepped up and got me a refund for the Woodland Hills screw up of my order since the manager at WH would not do anything. I placed an online order for delivery of $200 worth of dogfood. The order was sent to Woodland Hills and they totally screwed it up by only giving delivery driver 1 of 12 items for delivery. I contacted Canoga Park store for the missing items and they sent me to Woodland Hills. The manager didn't want to be bothered helping me, didn't look up my order, denied any wrong doing by her store, yet they still had 11 items from my delivery sitting in their store and only delivered 1 item from the order. She refused to contact door-dash, didn't offer any assistance, wouldn't give her name and hung up on me. I contacted corporate 2x and they said the WH store was too busy to help solve the problem they created and sent me to door-dash. Door-dash could not help bc my order was placed with Petco. 1. How does a delivery driver leave with 1 of 12 items? 2. How can the delivery driver claim he delivered full order when he only delivered 1 item of 12? 3. Where is the checks & balances what leaves the store? 4. How can the WH manager be so adamant that her store did everything right when 11 items were missing from the delivery? 5. How can a store manager with such an arrogant attitude, rudeness and lack of customer support, not doing anything to rectifying their mistake, refusing to give her name and hanging up on me still have a job? 6. Delivery driver was told at time of delivery that most of the order was missing so why didn't he contact the store? Everyone passed the buck, no one did anything to help me get my order, Corp failed & couldn't contact their own store, door-dash knew order was short & did nothing, Woodland Hills manager knew order was not delivered and did nothing, my last resort was to contact original store I purchased from and Fernando helped get me a refund. read more

Tisha!! is so lovely. She did a wonderful job with my Pomeranian dog. she was very nice and gentle with my dog. I was worried to bring my dog to a Groomer but the experience that I have is wonderful I am happy. I brought my dog here. read more

This Petco is very well stocked and organized! I dropped by to take a look at some of the animals inside the store and they had quite the variety! They had cats in the front of the store available for adoption, as well as reptiles, gerbils, fish, and birds! I found the store to have a really nice layout, and it was super easy to find everything with the signage that was in the store. The only thing that was a miss was that there didn't seem to be ay employees on the floor for customer assistance. read more

Petco - Pet Stores Near Me - Canoga Park, California

This is a pretty big store. Seems well maintained. Went to check out the aquarium plants though and most of the Tissue Culture plants were dead lol. I checked the live plants in the tank and they all look dirty with algae. No greeting or anyone asking if I needed help. Personally that doesn't bother me but I did notice. Parking is big but when I went on a later morning weekday it was pretty busy. Thats a good sign though the spots are a bit tight. read more

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This Petco is filthy. Under all the containers at front of the store is garbage on the floor. I went into the woman's bathroom and toilet seat covers and garbage on floor in both stalls. The trash bin was full and overflowing on the floor. I mentioned it to an employee at front of store and her could've cared less. I think the sidewalk outside is cleaner then the floors in this store read more

I hope that this review is read by upper management at Petco headquarters. I will never return to this Petco again. I scheduled a VIP dog grooming just to not have my baby kenneled. The person I spoke with, Stephanie, is extremely rude. Her attitude was beyond what would be expected of a customer service employee. This girl obviously does not care about doing business and satisfying customers. She said that I have to bring my dog in for in and out service, no more than an hour. Then if I was even 15 minutes late, she would charge 20 dollars more for every increment. It was not so much what she said, but her mannerism and snootiness was so rude and disgusting, I cancelled the appointment immediately. She interrupted my questions telling me 'I'm speaking', with a very bad tone. This is not the way to do business if you want to have people coming back. I for one, am from a different generation, when people cared and were polite. Shame on Petco for not screening their employees and allowing this. After 30 years, it's goodbye to Petco. By the way, the reviews stating total satisfaction are fabricated. There is no way people actually like this location. read more

New groomer Stephanie did an outstanding treatment on our soon to be 4 year old maltipoo Echo: Grooming, Bath, Haircut and Nail Trimming He came out on time looking great with a smooth even neat cut. She is an extraordinaire dog stylist. I hope she stays and flourishes at this location as we have been to at least 3 other places/groomers in the valley. Stephanie is the best! Lawrence in Woodland Hills read more

Petco - Pet Stores Near Me - Canoga Park, California

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I visited the Vetco clinic inside the West Hills, Ca, Petco on July 6, 2025, and had a really negative experience with the front desk staff. When I walked up to the counter, no one greeted me or acknowledged me instead, they continued talking to each other and ignored me for several moments. One of the girls, named Daisy was especially rude and dismissive throughout the visit. Her attitude made the entire experience stressful and uncomfortable. I was there simply to get my dogs vaccines and expected basic professionalism and courtesy. Instead, I left feeling disrespected and frustrated. I wanted to bring this to your attention so the issue can be addressed appropriately. read more

Zero stars if it would let me for the Vetco clinic. Terrible Vetco manager, Gina, mean nasty and refused to offer any solutions or stand behind their failed product and service. It's like she got off not helping me or offering a remedy. Who put people like her in charge? Good grief. Also I'd like a refund. read more

My husband had scheduled a grooming appointment for our dog, we have been taking him to this petco for grooming for quite some time. We had scheduled his next appointment the month prior at checkout. When we showed up for our appointment, the lady working in the grooming department very smugly told us that she had canceled our appointment because my husband didn't answer the phone when they called to confirm the day prior. She was so rude, not accommodating, not apologetic. She told us they moved the groomer to work out on the floor and wouldn't be able to take our appointment that had been scheduled for an entire month. When we asked to speak to a manager, an associate named Jeremy came to the front and was just as or even more smug and rude, acted completely bothered that he had to even come to speak to us. He refused to give us contact information for the district manager. I will never return to Petco again, from now on we will be using PetSmart down the street. I highly recommend that Petco train their staff to have some kindness and respect towards customers. I have worked in sales and retail for many, many years and have never experienced such terrible customer service in my life. I have never once had an appointment canceled because I didn't answer the confirmation phone call, sounds like they just had staffing errors and instead of being apologetic for their own errors they treated us so rudely. 10 out of 10 do NOT recommend this store!!! read more

The Betta fish are all dying and floating in cups full of waste. I was told they were "just cleaned." I'm sure. I was in in the morning and one of the fish was dead. Came back in the evening and they simply removed her and put another betta there and didn't clean anything. Filth. Fish are all sick. One of the cups even had 2 dead mosquitoes inside. read more

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The employees are all very nice. They always give a friendly welcome when you come in. And they are always happy to see your pet and offer to help. All that is except Jeremy. I don't know what his problem is but he is not friendly at all and seems to not even like pets. He should definitely not be working in retail and especially at a pet store. If you go here, just avoid Jeremy. read more

They need to improve in their honesty. We set up an appointment, and you expect for them to keep the appointment. However, today they decided to give me a bunch of excuses on why they couldn't groom my dog, now mind you they already groomed my dog in the past twice already, but this time because they didn't want to work so late they gave me a bunch of excuses that didn't make no sense,to the point where the girl who was supposed to groom my dog went and called the manager so that the manager could disapprove of the cutting of the hair, which I think it was a bunch of baloney. It was just an excuse for them to leave early cause they didn't wanna work so late . I give this business a zero star if I could. Very unprofessional business, I can see why they only have 2 1/2 stars overall. read more

I have been shopping at this Petco for more than a year ago . They have everything I need for my two pitties. What stands out most to me is the amazing personalized customer service. Fernando, the manager, has gone out of his way more than once to help me find specific items if I can't find them. Once he even spent 10 minutes searching for my food in the back and even had a staff member help me out with the food. Thanks so much for the great service. I will be back. read more

Petco - My dogs love this Orijen Regional Red food. - Pet Stores Near Me - Canoga Park, California

I brought my dog in for grooming today. Parus was very rude when I brought her in. I should have trusted my intuition and walked out then & there. For whatever reason Parus decided to shave the dog all over. Not only that but she cut one of the dog's skin tags. And she trimmed the face unevenly and left the tail lopsided. When I called the manager tried to argue with me saying that the dog had extremely matted fur. She honestly looks like a different dog. Update: She was squinting so much with red eyes she had to be taken to the vet. The diagnosis was corneal ulcers, caused by either physical or chemical trauma. read more

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I went to Petco on Fallbrook to groom my Standard poodle Romeo, I picked him up and he was just perfect! Stephanie was his groomer and did a terrific job and he was very happy, I'm so pleased and will be going back. Thank you Stephanie read more

These are a few before and afters of grooms by Stephanie. Come by to meet the new team!!!!!!!! read more

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Improve first by having groomers with compassion and respect. Stephanie has the most ugliest attitude towards us and my fur baby.. I hv been bringing my fur babies here for the past years specially the one I took today ever since I got him I hv been taking him to petco on fallbrook. He has been greeted and cared so well by Gabby and Paris. But these girls that were there today were so rude. As soon as I walked in the girl with the glasses said ohh fuck , as if she didn't want me there. Few minutes after I dropped off my doggie Stephanie calls and texts saying I should pick up my baby and cancel the appointment just because my doggie kept peeing and whining. And She's trying to teach me how to take care of my dog. And telling all sort of stuff with so much attitude. I feel like there was racial discrimination right there. I don't know what mood she was in but I hope petco will teach their groomers some respect and customer service. I wish they can bring all of their old staff back. Specially Gabby and Paris who loved all the pets and treated them like their family. read more

Donald is the best doggy stylist ever!!! My puppy goes in covered in her daily doggy adventures of digging and making her white fur awfully dark looking he cleans her up, makes her silky smooth and bright white again - truly angelic looking every time!!! And delicious smelling!! Plus he adds the cutest bows on the way out for that truly polished look I'll never go anywhere again, he's just the best!!! read more

Petco - Precious little Lily after her grooming :-) - Pet Stores Near Me - Canoga Park, California

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I stopped going to Petco grooming because of Parus, too. I can do a better job on my dog. Missed spots, lopsided, did not do the feet AT ALL. read more

Excellent trim for my corgi. No complaints, process for drop off was smooth, cashier was informative on the options provided since I picked just a wash, butt trim and paw shave. He was thoroughly washed, smelled fresh and clean. Donald S is a great groomer, will definitely bring my boy back for his regular trim. read more

Petco - Freshly washed/trimmed Corgi. - Pet Stores Near Me - Canoga Park, California

The grooming is amateur. They tried to skin my dog. They absolutely don't know what they are doing. They lied and pointed fingers as to why this happened. Then they called me midway to pick up my dog because he had dry skin. Duh, anyone would have dry skin if you literally tried to skin them. Also the sign on the door says they open at 8am which is a complete lie. They don't open until 9am read more

Never again. Over priced, just shaved my dog saying that he was too matted and gave him an uneven shave. Have you ever seen a Maltese look like a rat before? I have now. Never again! read more

Petco - Pet Stores Near Me - Canoga Park, California

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I've been bring my dogs here for years and they used to do a good job with trimming their nails and cleaning their ears and teeth. The last 2 times I brought my dogs in. The girls working didn't know what they were doing and did a terrible job. I don't like throwing away money! The people that used to work there did a way better job at grooming the pets read more

Rude! I went to petco to pick up a few things for my pup. Yelp said they open at 9 and I got there at 9:30. A sales lady opened the door to let in an employee and I mentioned that Yelp says they open at 9. She says we'll we're not responsible for Yelp ! I told her that they should let Yelp know and that they get the info from the stores and she closed the door on me! Just rude... read more

Very unreliable. They canceled my appointment three times in November and December 2023 without any acceptable reason. They do not like to groom big dogs. Girl, who called to cancel my appointment last lime, called the day before my appointment , would not even give her name . Not just I wouldn't go to them for grooming, but I would not shop there either. Mike Baybordi read more

Saw this injured hamster with splinters of a chew stick and blood in his bedding. When mentioned to the animal person Jeremy, he did not care at all. A couple weeks before this incident had seen one of the snakes stuck and wrapped around the velcro of a thermometer (not uncommon, should have better thermometer setups), when mentioned to Jeremy he said "okay i'll check in a couple minutes" but he looked really upset that we had said anything at all. Before we left the store he stopped us and very rudely said "The snake was fine by the way." Dont be an animal caretaker if you don't care about the animals. Not to mention the lack of customer service skills. Do better, take care of the sick animals, and do the proper checkups every hour for them like you're supposed to. Fill their water when it's empty and don't wait for a customer to say something. I saw multiple cockroaches throughout the months i've visited. The stock is never correct according to the website and i think it's because they've cycled through at least 4 managers in the past year and a half. read more

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This review is solely about the grooming associate named Parus in this location. Do NOT trust your pet with Parus. She is horrible not only in customer service but the way she treats pets and people. In multiple encounters I've had with her, she has mistreated, been offensively rude for no absolutely reason. Warning to all pet parents! Until management deals with this issue. Your pet will not come out The same and be traumatized and be given a nasty attitude by her from beginning to end. The only reason we stayed was because of Donald and will NEVER come back now that Parus is front and center and the face of Petco grooming in this location. Now that Donald is no longer here. I am truly surprised Petco has not fired her after seeing the multiple reviews of the bad face she brings to this location. This Is my local petco and will never step foot in here again and will even cancel my vital core membership. Petco please send a secret shopper to this location to see the truth in these reviews about Parus. read more

do not go to this location specially when jay and sarah are working in the store. they do not have any customer service knowledge or manners on how to handle these situations. if this was my business i would've fired them immediately. the manager , travis, really needs to look into this matter asap before you start getting more horrible reviews regarding vital care for our 4 legged family members. my suggestion and request to travis is to immediately promote victoria "vicky " who turned the situation 360 immediately in terms of finding a proper solution. both jay and sarah were not able help at all regarding such an important manner . the store had sold us expired and stale dog food and we just found out after our pup got sick . she was eating expired food for almost half a month which is totally unacceptable. i am very unhappy about this and would strongly suggest to go to another location or make sure you double check everything before buying for the sake of your pets read more

Petco - Fungus on newly bought food!!! - Pet Stores Near Me - Canoga Park, California

I don't even know where to start this I am infuriated at the incompetence and lack of communication. I showed up to the store at 2:10 to drop off my dog for his 2:15 bath and haircut appointment, the groomer and I agreed on the length and style of haircut my dog would receive. He reassured me that he had worked with many dogs before and that he could execute the cut in mind. So I asked how long does this usually take and he told me I'll be done at 4:30 latest, so I went about my day. I walked back into the store about an hour later to see if he had started with my dog but he was working on another dog I figured he was almost done with that dog and that my dog would be next. So I let an hour pass and strolled by the outside of the store to find that the same dog was on the table now being groomed by 2 people! I gave them a call at 5 and asked what was going on, they claimed that my dog was being groomed as we spoke but was showing some resistance, not a surprise since he had been locked in a cage for the past 3 hours!!! Finally I went into the store right before 6 o'clock to find that my dog had been shaved to the shortest length on their chart and was not remotely close to what we had agreed. The cashier tells me that the groomer had left for the day, probably rushed through my dog's haircut so that he could clock out on time, but that he said the cut is different because he was pretty matted. My dogs hair was in fact not matted as my partner and I keep up with his brushing routine and had just brushed him before taking him in. There was little care and attention provided to my dog and I am extremely frustrated at the lack of professionalism among the workers. I wish I could select zero stars. I have never felt this disappointed. That was the last cut at Petco. NEVER AGAIN! read more

***Update*** Nothing changed with this establishment even AFTER Petco reached out and said they were going to do something about it 4 MONTHS AGO. If you have multiple people complaining about the SAME THING then just DO SOMETHING about it already!!!!! read more

Stay away from Paris , she is very rude & doesn't know how to talk to a customer. I've never had such a bad experience

I am impressed that Petco has switched to only selling dog and cat food and treats which is free of artificial ingredients! What a great move! Good selection on all the basics for your best friend, at standard prices, here. Clean store. Plenty of easy parking. read more

Amazing service I brought my dog in a few weeks ago and had the best service. I don't remember the groomers name but he was a young Hispanic male he's so gentle with the pups. My dog wiggy loved him and we will be returning in the future. read more

Jonathan was the cashier that I spoke to and he was extremely rude and talked back to me. I went there today 04/26/21 at 09:30. I had proof of purchase and wanted to do a exchange but still asked me for my ID and same credit card. When providing all that information still was treated like I stole the item. Called the store to ask for a manager and talked to Ray. Ray explained that Jonathan talks like that... Well maybe if you know he is rude he shouldn't be the face of your business if he is the cashier and is rude. Maybe Jonathan should be a stocker instead of a cashier. Yes Petco can reach out to me. Send me a message. Petco was my first job I ever had when I was in High School 2001 in Burbank. read more