By far the worst Petco I have ever been to. Dirty, poor selection, employees and managers who are not very helpful. I have had one positive experience here and that was thanks to the help of a guy named Ted who helped me pick dog food for a pit bull I was fostering. But that's about it. Here's what I absolutely hate about this store... Okay, first off -- Dirty. I just visited this Petco tonight. The store was filthy and there were tripping hazards all over the place. I had to move a large green hand truck out of the center aisle where everyone was walking. There had been some sort of dog kibble spill in the center aisle as well, where a dust mop lay blocking the walkway. Of course I gave them the benefit of the doubt, thinking "oh maybe they just had to go help a customer and the employee will be right back to finish what they were doing..." but no, I was there for about an hour and never saw anyone touch the dog kibble and dust mop or hand truck. The refrigerated unit for dog food had leaked some condensation, so a dirty towel lay on the floor to absorb the water. The floors were also extremely dirty. The inside cart corral was empty (so I didn't even have a cart to do my shopping with), but the absence of carts exposed an absolutely nasty floor. Good thing this isn't a restaurant or I would have definitely lost my appetite. And, I mean, I understand it's a pet supply store -- I'm not saying it needs to be sparkling clean but I expect to not feel grossed out going there. I've also seen cockroaches at this Petco. Poor selection -- Half of the items I shop for have bare shelves, so I always plan to get it "next time." Tonight in particular, I wanted a cheap food dish for my dog. Empty shelf. The employees -- As I stated before, I never saw an employee address the hand truck, spilled dog kibble, or grimy towel, but there were employees there. A manager (fancy shirt) and a cashier at the front, then two female employees who mostly stayed near the small mammals. No one said, "Hi, can I help you find anything?" or anything of that nature. While wearing jeans and carrying my car keys, I even had a fellow shopper asked if I worked there. I say if you're already in Chula Vista, travel a few miles to get to the Unleashed in Terra Nova Plaza. Still in the Petco family, but cleaner, my dog food is in stock 90% of the time, and the employees are extremely helpful. read more

The customer service here is always bad, and I feel all the employees always have an attitude BUT this review is for their vaccination clinic VETCO! We recently adopted a Great Dane puppy and I kept shopping around for the best deal on vaccines and microchip. Vetco was by far the most affordable! They have their clinic on Thursdays from 6-8pm. I walked in at 7:10, and was out by 7:20! Fast, easy and friendly service. Will be going back for the next set of shots for sure! read more

Bad customer service, we were looking at the hamsters for 20 minutes, the employee's on the floor simply chatted away with each other and never offered to help us. We had to hunt them down to tell them that the hamster in the cage was dead. Thats just how well they treat there animals i guess. read more

Worst experience ever with their grooming center. When my fiance went to pick him up, his chest was red and bruised. He was so scared he wouldn't leave my side until the next morning. He was also bleeding and staff could not give an explanation. They didn't even care except to say he was nipping and they couldn't do his nails or ears ( which has never happened at any other petco location). Upon taking him to a different location, we were informed they never even entered him into the system that they worked on him. By the way he was also limping. This grooming department should be charged with animal cruelty. read more

This is about grooming. They decided to shave my Pomeranian without asking me. In NOVEMBER. Enough said.

I came to this store about 1week ago, as i walked in i was greeted by an employee, that is the only good thing, i was looking for supplies and maybe a new tank ( this was going to be my third tank) so it wasn't a small purchase i was looking to make. I walked around the fish dept for a good 15 minutes, NOBODY offered to help or even came into that section. I got frustrated and left, ended up going else were and bought a 100gal tank(they had a special wasn't looking for that big),stand,canopy,canister filtration a lot of decor. Set it up got the water tested and filled it about $500 in fish alone. Needles to say i dropped over $2500 that week on a new tank and i still need more fish and supplies. I will give one guess were i am not going. Sorry petco read more

Took my dog in there at 10:45am for a bath and a haircut. I didn't get a call for over 4 hours so I stopped in there to check on my dog. When I walked in, it had been 5 hours since I dropped him off, and they were just starting to cut his hair. I called to ask the staff what the delay was and all I got was attitude from the groomer and not one apology. She said my dog would be done in 30 minutes. When she called to say my dog was done, he had been there for 5 hours and 45 minutes. The management took responsibility and were professional about it. But, this will surely be my last time taking any of my dogs there. read more

I visited this store two weeks ago at which time I asked about flea control for my cat. I mentioned to the salesperson that I heard a pill was available for this. He told me the best pill for flea control was available by prescription and could the purchased from the visiting veterinarian that visits the store on Sundays. Sunday 8/5/2012, I called the number I had and asked the female who answered the phone if that was the Broadway store. She answered OK, not yes or no, and to my question about the vet, the person told me the vet would be in at 2:30pm. I arrived at the store at 2:20pm and was told the vet would be in at 3:30pm. I came back to the store at 3:20pm and I was directed to the area where the vet was assisting customers. There were 12-15 people waiting in line and an employee handed me a form to fill out about my dog. I was there for my cat and thought the person should maybe ask. I got to the vet and discovered that despite the info I received, there are not flea pills for cats. I paid $88 for a prescription liquid to apply to my cat, then went to pay, where I encountered one register open and probably 15-20 people in line. This store was extremely disorganized and the employees have less than sufficient knowledge about product availability, customer service and telephone courtesy. read more

I bought a parakeet from this location and had him for about a week before he became ill. I brought him back in to request that a vet look at him and got laughed at when I insisted that they take good care of him. I called back to check-in and was told by the manager that there was something wrong with his foot and they needed to do surgery. I NEVER received a call after that and when I finally called again the response I got was, "Oh that bird died." Horrible experience. I will never be going back there. The lack of respect and caring, even from the manager, is unacceptable to me. read more

I took my baby here for his first grooming and they did a horrible job they cut him and didn't even tell me I found out when I gat home.don't ever take your baby there read more

I saw like over 5 dead bettas, one including in one of the display tanks smh... Let's see how a health inspector reacts to that.

They have dead fishes and turtles and you tell them something about it and they don't do anything they just leave them there

Wow I'm really surprised with all the bad reviews!!! I've been going here since I can remember and sure, it's not the best place for pet supplies (considering their way over priced items), but I don't think it's that bad of a place. Mayb the ppl with bad reviews just got unlucky read more

Very disappointed just moved here & was taking my 1 1/2 year old Boxer in for her first bath since we moved.... BAD Customer service!!!! the girl had such a bad attitude I walked out & would not leave my dog with this girls aggressive attitude!!!! read more

I went here to buy some gold fish for my aquaponics garden, super good deal at only $ .35 per fish and they where the bigger gold fish, not the super tiny ones. the service was good and i was in and out very fast. thanks for the fish guys!! read more

I like this place. It is always clean and they have cool reptiles and fish. Crickets are very pricy though. They're 14 cents per cricket. I give this place a 4 starts because I always find myself tracking someone down for help. read more

Rude customer service. I thought they were going to tackle me when I asked a question. Will never go back. Do not come here. Go to PetsMart instead..... read more

If you care about your pet, DON'T take them to their GROOMING center at this location. My spouse and I decided to take her back to this location because we had such a great experience with Marisha the first time(who presumably has recently quit, probably because most of the staff there is so rude). Well.. this time not so much. ANGEL, was our groomer yesterday which costed us a trip to the vet hospital right after arriving to pick up our puppy. When Chloe was first handed back to us we noticed she had a bow on her head.. BUT it was on so tight that it was pulling her eyes back, and her eyes were both very red, one with what looked like a popped vein. SO my wife went back to talk to the groomer to ask her what happened, and all she said was it was "probably from stress". OKAY NO. We removed the bowtie which was tied on by a rubber band and all my girls know that tying your hair with a rubber band is a set up for disaster. So much hair was pulled out from the rubber band that she has bald patches now. On top of that this "groomer" Angel trimmed her nails so short that most of them were bleeding. WTH!! ALL OF THIS WAS NOT OKAY. I immediately confronted the groomer but she wouldn't give me a straight up answer. Long story short, my 6 month old left the vet with medicine for subconjunctival eye damage caused by this "groomer". Just please, if you care about your pet, save them from any possible harm and choose to take your baby anywhere but here. read more

The guys that work in the aquarium area are the best there friendly and nice. The store is an 2000 style Petco (that's why they have a cool aquarium area floor). They usually have pets that are healthy too but a few times I've seen dead fish in the aquatics. But, overall I like this Petco. read more

some times they have the best deals on bird food and accessaries but its neat when you get the discount coupons in the mail. they seem to need more help at the registers some hours of the day...but i keep shopping there. read more

Shopping experience is always a positive one. The staff is friendly and very knowledgeable. They helped me choose a new brand of food for my Lil maltipoo that is very healthy and fits my budget. read more

Not pleased with grooming service. Paid for a trim and nail service, they told us our dog would be ready in 3 hours. Went and killed 3 hours. Still wasn't ready when we came back... ended up having to wait another 3 hours. All the while the staff gave us attitude as if we had ruined THEIR whole day, explaining that they had to eat lunch too, which I'm okay with, but 6 hours? When they eventually gave us our dog back, he looked okay, we were so eager to leave that we didn't notice they didn't even trim his nails. They just recently called to get us to book a new appointment... no thanks. read more

My girlfriend and I brought my pug here to get groomed and a lady named Angel helped us out it was one of the best experience I've had we recommend people to come here to get your dogs groomed read more

Sales person name Linda was very helpful and very knowledgeable. She approached us not the other way around. More business need employees like her. Pet Co at this location is number one in customer service. She took the time and took responsibility to ensure her customer were taken care of. read more

I'm used to petsmart so I thought I would get a similar level of service. Wrong so wrong. The first time, they didnt call me for 5-6 hours to tell me to pickup my dog. I get there and he is jacked up-worst haircut ever. I complain to the manager who never called me back so I called back 2 days later instead. They fixed my dogs cut for free which was nice. When I got home a few days later I noticed fresh scabs in the spots where his fur was shaved super close to the skin. Never going back here even though it's the closest groomer to me. read more

Last year I didn't like to go into this petco store but I was in the area this week and I had a pleasent surprise. The store was clean and the people friendly. Its the closest pet store to me now I can go back to it. read more

I went to this store to get some pet mice. All the employees minus the cashier were bullshitting my the fish area the whole time, so I went and asked the cashier to get someone to get the mice for me. She summoned someone to go get them and told us they would be there shortly. After about a 20 minute wait, we were about to just put our shit on the ground and leave, but someone saw us walking toward the door and finally decided to help us. Not to mention, the cashier was also very rude. These people do not care about the customers at all. The store was also very messy. read more

I usually take my dog to petsmart for grooming but she was in desperate need of a haircut and nail trim and they were booked for the next two days! So i decided to try petco, they were really friendly and i felt comfortable leaving my dog there. She told me that she would use a special shampoo to help my dog stop itching and gave me suggestions for food changes. I dropped her off at 11:00 around 3:30 I called because they stil had not called to say she was done. When I called they said she was having trouble because my dog did not like to be groomed, my dog may not like it but she is not difficult when i bathe her she sits still through the whole thing and doesnt even shake until i let and she sits on my lap and lets me dry her. I recieve complements when i pick her up from petsmart about how easy and friendly she is. When they finally called me a little after 4 i went over to pick her up and could hear her crying . When i saw her I was shocked at how short she was cut they did a decent job on her body because they had to cut her short. but other than that it was terrible her nails are sharp and not rounded and she is itching even more then before not to mention they hurt her ears and she keeps twitching them. She has scraped her skin to the point of blood even after I re-bathed her. And to top it off they charged me $75 compared to the 45$ that includes everything at petsmart!!! read more

well I have been to petco in chula vista and the groomer at that store her name is laura allways takes such good care of my dogs my dogs love her she knows what shes doing, very professional I will allways take my dogs there she is the only groomer that I will let my dogs go to, because I know they are in good hands. read more

We recently lost a pet member of our family. We have been putting lost cat posters up at all the veterinarians and pet stores in our area. Everyone has been more than accommodating, sympathetic and eager to help us in our search. That is until I came to this store and asked them to post up one of our posters. I was told by the two employees at the cash registers that they don't post lost pet posters and the best that they could do is put it up in their break room. Now, I have shopped at this particular store for many years and was stunned that a lost pet poster would not be displayed. Were better than a pet store to let other pet parents know you are missing a beloved family member. Seems to me the more eyes watching out the better for the chance of recovery. I left the store in tears. We have e-mailed the store about this, but have not received a reply. I will no longer be shopping here or recommending it. read more