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    Petco

    3.1 (135 reviews)
    Open 9:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

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    Recommended Reviews - Petco

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    Reviews With Photos

    The cramped living spaces and blood on the glass

    I have never written a review for any business before but when I looked at the state of the animals at this petco I had to worn others to not support this animal abuse! The first awful thing I saw when I walked into this establishment was when I was greeted with what looked to be a three by one ft tank for the mice, and guinea pigs, if the guinea pigs were to have the butt to the back of the tank and their face to the front of the tank the width would measure to the length of their bodies, the mice tanks were more than abusive, the male mice tanks had over thirty mice and there was blood on quite a few of them, as well as blood on the walls and glass of the tanks, in the females and male mice tanks their was feces in the food bowls and all over the tanks and on top of the water cans, the reptile tanks were over populated and most of their water bowls had dead crickets and dirt in them and some of them had no water at all, the temps in the beared dragons tanks were way to low and the humidity was to high as well, the fish were not that bad for a petco but in a couple of the tanks they had two-five dead fish and quite a lot of feces as well. I talked with one of the workers about the situation and he said that the tanks were cleaned every day, which seemed highly unlikely, he also said that the tank size for the beardies was a whopping 20 gallons which is two small for a baby let alone two fully grown ones. I am writing this review to hopefully open people's eyes and show them that petco abuses their animals and does not care for the wellbeing of any of their animals they care about profit!

    Amanda G.

    Meh. Was hoping for a better experience when I took my pup for grooming today. We made the appointment online just last night and there were many slots available for this morning, so I was impressed. However, I was asked to bring in proof of rabies vaccination, which was odd since we did it through Petco's Vital Care program...but I brought it anyway. When I got to the store, I asked the person at the register if I should go through the door marked grooming (I asked because I could clearly see that there was no one at the reception desk in the grooming area) and the associate said, "Yea" in a tone that implied it should be obvious to me. I went inside and no one was there in the main area. I could see two doors leading to a grooming area and kennel area, and could hear something from the back. I called out, "Hello" several times and no one came out. I continued to wait until finally deciding to go back to the less-than-friendly associate at the register, who was once again, not eager to help me. She said that there was only one person working (which seemed odd given the many available options for appointments) and I shared with her that I was on a time crunch (I had already been waiting ten minutes), which didn't seem to matter to her. When I walked back in, the groomer finally came out from the back (taking out her AirPods, which I guess explains why she didn't hear me shouting "Hello") saying that she'd be right with me (which, of course, she wasn't). As I waited for the groomer, I scanned the room. There was hair everywhere - clumps of it on the tables and even pieces on the desk and keyboard. The unfriendly associate from the register came in to check on me and said she'd speak to the groomer. When I said the groomer had finally acknowledged my presence, she seemed annoyed that I had "bothered" her for help, repeatedly saying that it wasn't her fault or problem - news flash, if you work somewhere customer-facing, then customer service is indeed your problem! The groomer came out - didn't wash her hands and started typing away on the dirty keyboard. She had a lot of questions for me, which was frustrating because I was already running late to my next appointment (and because everything should have been already communicated via VitalCare!). After expressing my frustration and needing to confirm pricing that I was quoted online, she just kept saying "I'm trying my best, I'm the only one here", but I fail to understand how your staffing issue is my problem - especially when there is no apologies, no explanation ahead of time that they're running behind because they're understaffed (my guess is that this is their normal staffing situation), and no sense of urgency. Still, my baby needed a grooming. So after a 20 minute ordeal, I was able to drop him off with a window of 3-hours. They called me around 2-hours and was able to pick him up. He had a few nicks on him, but smelled cleaned and was groomed to my liking. The associate this time around was at least friendly, but still seemed confused about the grooming discounts and vital care coupons, something I have noticed at many of the Petco locations. For $80 (including a $15 tip that I wasn't thrilled to give) I expect a better experience. Because I have Vital Care, I'll be trying out another Petco location for grooming in a few months. But I won't be coming back here.

    Rajah
    Alexandra N.

    I got a new cat and it was So. Much. Stuff. Beto was really sweet about helping and carrying the heavy litter for me.

    Thank you, Ray!
    Tori B.

    We decided to adopt a dog and he was in Costa Mesa. Unfortunately, we were in Northern California and had no dog supplies at all! So an hour before we went to go pick up our dog, we stopped at Petco. Now I've been to quite a few of their locations. This one was exemplary. The reason? Ray. Wow, what an sales associate! He told us what we needed, gave us fantastic advice, helped us out with some coupons, and answer in our every question. Truthfully he went above and beyond. Wow!!! We left with a shopping cart full of stuff and absolutely everything was perfect. His recommendations were spot on. We absolutely couldn't ask for more! I wish this was our local store! Highly recommend!

    After Bellas haircut
    Monet H.

    Very happy with the grooming at this location. I had the pleasure of having Aidan as the groomer. Overall I had a wonderful experience from the moment I walked in for drop off, everyone was so friendly and welcoming. My dog Bella was a little anxious and they were very sweet with how they handled her and made sure she didn't feel overwhelmed. The staff was also very receptive to my special requests on how I wanted to modify Bellas "Schnauzer cut" and Aidan delivered the cut exactly how I wanted. It is very apparent that all the staff genuinely enjoys dogs and are very patient and caring with them. I will definitely be bringing Bella back here regularly to Aidan for all her future haircuts.

    Kittens available for adoption that my niece was loving
    Antonio D.

    Excellent experience at Petco was the best pet store I have ever been to since moving here to Newport Beach in California. Earlier in the day I've gone to healthy spot to try to pick up some dog food and the agent at Healthy Spot belittled me and made me feel like a dumb ass since I didn't know the exact ingredients inside the blue dog food for my dog. They didn't carry that type of dog food there and she suggested for me to stick with the same type of dog food so that way I didn't give them any stomach issues and I let her know hey there's no blue dog food here at Healthy Spot so we're going to go on across the street to Petco and pick up the same type of dog food that he normally gets. After leaving the very tense and uncomfortable environment at Healthy Spot we landed at Petco and what an amazing experience. There were lots of selection there for dog food and there was even puppies and kittens there for adoption that you could go and pet and give love to. Wow wow wow that totally turned my whole day around and we ended up getting the dog food that we had initially wanted and had a great experience at Petco. I will only shop at Petco from now on and moving forward thank you very much for being there for me and also give you my niece and nephew had a great experience as we love seeing the puppies there.

    Exterior storefront entrance
    Lauren W.

    I've always had excellent customer service here. Whether it's help out to your car after purchasing heavy items, or knowledge about products, or a friendly smile ... I've always had good experiences. Shout out to Jeff who takes the time to get to know his patrons and gives awesome / friendly service. Jeff helped me troubleshoot an online order once, as well as with items out to my car, and swift check outs. With everything that's going on, this type of environment is exactly what we need right now!

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    14 years ago

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    9 years ago

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    18 years ago

    I love this petco. The employees are always friendly. Only 4 stars because there prices are kind of high!

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    10 years ago

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    11 years ago

    The staff is so friendly and the dog trainer, Melissa is absolutely wonderful!

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    Page 4 of 4

    Ask the Community - Petco

    Review Highlights - Petco

    The Grooming Manager Aidan and the rest of the grooming staff at this Petco location are the absolute best and always do a fantastic job on my 2 dogs.

    Mentioned in 3 reviews

    Read more highlights

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    Ruff Haus Grooming

    4.6
    (257 reviews)

    Ruff Haus Grooming is THE BEST! The best grooming spot in all of Orange County…read more Like most dog owners, we used to go to the local groomer down the street and after a few experiences, we'd go looking for another one. Then go look for another one. Then go back to the first one. And alternate between the 4 nearest depending on our schedule and how they were doing and etc. After explaining my frustration to my fellow dog owner friends, we were highly recommended to check out Ruff Haus Grooming and we are so glad we did because we finally found a grooming home for our little fur baby! From the minute our fur baby arrived, the owners were so very nice, warm, and patient. Our baby is not the most "friendly dog" especially to strangers especially when he knows we are at the Vet or at a groomer but Ruff Haus Grooming team was so loving, he eventually let his guard down. The best part? It's like that TV show Cheers! They remember us, remember our baby, and remember how we like his cut, and etc. America was built on hard working small family businesses like this and I'm so very happy for them. He was groomed so well my wife asked the groomer if he could cut my hair LOL! I usually talk to the groomer (Kevin) who is the master groomer who is amazingly gifted at what he does. Very straight to the point peronsality which i love. I don't have time for small chat: I'm usually in a rush to drop off the dog so I can go play golf or pickleball! My wife is the one that schedules everything and takes our baby to grooming and usually talks to the lady who I believe is the wife: she's the very friendly and outgoing person who my wife usually interacts with. As reasonably priced as you'll find in the industry and for dollar for dollar, this is as good as it gets around here. We drive 35 minutes each way and it's worth every dollar and minute!

    Ruff Haus Grooming is AMAZING!…read more We brought our dog, Mochi in for her very first grooming, and we could not be happier with the entire experience. From the moment she arrived, the team was gentle, patient, and so loving toward her. First grooming experiences can leave a lasting impression--good or bad--and we are so grateful that Mochi's was nothing but positive, calm, and joyful. Not only did she enjoy her time there, but the grooming work itself was absolutely beautiful. She came out looking adorable, clean, and perfectly styled--far beyond our expectations for a first visit! Thank you, Ruff Haus, for treating our Mochi with such care and for giving her a wonderful introduction to grooming. We're thrilled to say she'll be a regular and very happy client from here on out!

    Butter Paws

    Butter Paws

    4.6
    (88 reviews)

    I've been taking my two senior pups, Walter (15 year old poodle) and Jocko(20 year old terrier) to…read moreButter Paws since they first opened. James, the owner, has always been incredibly accommodating to both my needs and my boys. The customer service is amazing and I always feel confident in leaving my dogs in their care. I especially appreciate Bill, one of the newer groomers at the shop. He does an outstanding job grooming my senior boys and treats them with patience, kindness and care. It's such a blessing to find a groomer who understands the special needs of older dogs. Walter and Jocko always come home looking great and I couldn't be happier with the service. I highly recommend Butter Paws to anyone looking for a caring, professional grooming experience for their furry family members.

    1st off a groomer by the name of Bill Le tried to attack me when I called out the careless grooming…read morehe performed on my dog. If he didn't have his coworkers holding him back he would be facing assault charges. I brought my dog Zoe to Butter Paws on Adams and Brookhurst for grooming and requested dematting as an extra service. The main areas I was concerned about were behind her ears and under her arms, along with a sanitary trim. When they first brought Zoe out, she still had mats, even though dematting was one of the main services I had specifically requested. I pointed this out because that was the whole reason I asked for the extra dematting service. After I pointed out that Zoe still had mats, they told me they would need to use clippers because some of the mats could not be brushed out. I understood that and agreed to it. My issue is not that they used clippers. My issue is how unprofessional the finished work looked. I expected a professional groomer to clip out the problem areas as cleanly as possible and blend the coat so it did not look butchered. Instead, parts of Zoe's coat looked like a hack job. The hair was uneven, choppy, and unblended, with different lengths all over the area and no layering or styling to make it look finished. It looked like they just clipped into her coat and left it that way. The worst area was on her back, which was not the main area I had been concerned about. The cut looked patchy, clunky, and unfinished. It did not look like professional grooming. The sanitary trim also looked rough and uneven. To be fair, they ultimately did not charge me for the cut, bath, dematting, or other services, and I appreciated that. But the final result was still unacceptable. The customer service afterward made the situation worse. When I complained, the male groomer who worked on Zoe became angry and confrontational. From my perspective, the situation felt unsafe, and staff had to step in. That is not how a business should handle a customer who is upset about the condition of their dog. Based on the grooming result, the poor handling of the dematting, the unprofessional clipper work, and the way my complaint was handled, I would not bring my dog back to Butter Paws and cannot recommend them.

    House of Fur

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    5.0
    (39 reviews)

    They did an amazing grooming for our dog. Probably tried and been thru so many groomers and this…read moreis probably the best one we've have selected! He came back content and perfectly coiffed! Thank you guys! Looking forward to bringing him back for his next appointment!

    This has to be one of the best groomers around. We recused our Heeler/Akita puppy from a ranch, so…read moreshe was super dusty, a bit stinky, and just had ranch life all over. We called around to get her all nice and cleaned up before taking her to the vet and home to our family, but no one had an opening. Then I found Kelsey and House of Fur. I spoke to the owner (Kelsey) directly and told her my situation and how we had just rescued Charlie. Without hesitation Kelsey told me to head right down and she would make room in the busy schedule. We are so happy we found this amazing shop with awesome groomers! The location is super nice and clean. No issues with parking as they have their own private lot and street parking. Once inside the groomers met us with smiles and took our new pup to the back. They showed us what kind of shampoos and conditioners they were using, and everything was top-notch. Cleaning took about 45 minutes, and when Charlie came out she looked amazing. No more dust or bugs! Just fresh fur, cleaned ears, trimmed nails, a nice touch of cologne, and a cute hanky around the neck. If you are looking for a spot in the Costa Mesa/Newport area I would absolutely recommend this location! We will be back every few weeks!

    Lucky Paws Grooming

    Lucky Paws Grooming

    4.4
    (411 reviews)

    We've been bringing our Japanese Akita to Lucky Paws for almost 7 years, since he was just a few…read moremonths old. Anyone familiar with the Akita breed knows they can be strong-willed and have very distinct personalities. Our boy definitely lets you know when he's unhappy about something. While he has never bitten anyone, he is very vocal and communicative when he doesn't like being handled. Despite his temperament, the team at Lucky Paws has always treated him with patience, professionalism, and care. They understand his personality, work with him calmly, and consistently do a great job grooming him. It's not easy finding people you trust with a large breed dog, especially one with a mind of his own, but we've never had concerns leaving him in their care. After nearly 7 years, we're grateful for the kindness and dedication they've shown our dog. We highly recommend Lucky Paws to anyone looking for experienced groomers who truly care about the animals they work with.

    The staff at Lucky Paws have been great with my dogs. They do a good job and they're really quick…read more For years I went to other groomers and thought it was normal to take 4-5 hours to groom one dog. Lucky Paws gets the job done in just 1.5 - 2 hours. They listen and work to groom your dogs according to your requests. Reservations are easily made online. Confirmations and updates are texted. Also, my nervous dog isn't traumatized when she goes there, which is comforting.

    Petco - petstore - Updated June 2026

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