Love this place and the way they operate. Just been there 3x…read morebut my Kobe (Schnauzer) always comes out looking great and happy Definitely recommend

Brought our Brussels Griffon to the Pet Spa after a good friend recommmended it to us. Since our…read moredog is a niche breed I was very cautious trying a new groomer. We had a great experience. We had a good consultation and I left feeling good. They were speedy and professional and we were very pleased with how his cut turned out. We will definately return and would recommend this business to any loving dog parent!

The worst customer service. A friend of ours told us about this place. Said they weren't very nice…read morebut it was cheap. The first time my dog went here they weren't welcoming and very rude (not to mention the place is gross) but they were cheap and took my doodle in quick. Second time, we were late because a doctors appointment went way past the time it usually goes. We were 18 mins late. We called ahead of time to let them know and sincerely apologized. As I walked in with my dog the two women were so rude and almost tagged teamed me. One very rudely mention a late fee; I said sure, I would absolutely to pay for that. I'm late, I understand. I apologized up-and-down MULTIPLE times saying it would never happen again and that I was embarrassed we were late. They both kept making comments to the point I no longer felt comfortable leaving my dog in their hands. I was very kind and asked for my dog back. They said no, no need because the lady would be out of money now. I again asked for her back and they finally gave me her. As I was leaving they were swearing at each-other about me. I felt like I was at a dirty principles office. These women have ZERO customer service. And are very rude. If you just want a cheap place, this is for you. Don't except to also revive the warm and fuzzies.

My last experience at loving touch was extremely disappointing not did i pay more then pet smart or…read morepetco But our dog came home not smelling good and with random hairs everywhere.. when I called the owner to ask if he had been bathed she had such an attitude in her voice and simply said that yes he was bathed and that they groom animals sooooo .... Then she rudely hung up on me .... Thank you loving touch I will no longer bring my dog nor recommend this place at all.

Michelle has groomed and styled my dog, Bobby, 3 times. He looked great all 3 times. I felt she…read moretook her time and used her experience to assure he looked his best. The cost is comparable to other groomers I've used. If you take your dog to be groomed here, I think you'll be very happy with the results

If you are looking for a fantastic grooming place for your pet, I highly recommend Groomingdales!…read moreIt's a gem nestled in the heart of Simsbury off Hopmeadow Street run by two incredible women, Jessica and Michelle. These ladies are beyond sweet, and the love they have for what they do and, more importantly, the animals they service is just so evident. Believe it or not, one of my dogs, who is usually quite apprehensive about grooming (she nearly hyperventilates) and meeting new people, took to Jessica instantly! Seeing my dog run to Jessica upon arrival without even knowing her instantly made me feel at ease, because dogs KNOW who they can trust. What's more, after their pampering session, both of my dogs were reluctant to leave. If you need a place to have your pet groomed and want to avoid the big box stores, Groomingdale's pricing is super reasonable, your pet leaves looking stunning and feeling superbly clean. Trust me, you won't find a better place for your pet's grooming needs. Check out Groomingdales, you won't regret it!

Archie Wawa loves this shoppe. Lisabeth was so gentle and sweet. I understand Arch D' Triomphe was…read morevery well-behaved. The treats sold here are well-developed, healthy, and not "mass produced" and most importantly, Archiepelago enjoys them

Super cute dog treat store!!! They offer a wide selection of different creative treats for dogs…read more I went in for my dog's birthday and they have a lot to choose from. They also have dog little cupcake available and also the big ones that are so heavy with all the healthy ingredients for your furry best friend. They also sell little kits to make your own "dog birthday cake". Plan to return during the holidays.

Blu our Aussie enjoys going to Tolland tails daycare. Staff are always nice and love him. He's…read morealways tired when he comes home from his day of adventures. Pics were shared with me showing our Blu having fun.

Still waiting on my first appointment can better let people know after I've been there just…read morefinished with my first visit first groom ever was horrible. The job was not finished. He does not look like or smell like he's been bathed at all. I was told he was. His nails are still long and they said that they couldn't finish his head because he had too many knots. There are none. They're all under his chin that they didn't get and the bottoms of Pauze were not finished shaved. The further that did not get cut it still filthy. I will never bring him back there and then they charge more than they quoted the lucky I didn't go back to pay them and not my roommate because I'll tell you what they wouldn't have got paid. everything could be improved as for the answer from the owner I was only told one time to bring him to a vet and that was at the very end when we picked him up not multiple times everything you said on there was wrong. I just won't return that's all.

We just picked up Julia, our Labradoodle after her grooming. She looks & smells amazing. We've…read morebeen going to Claws and Paws Pet Salon for years. Jenn always does a great job. We've never been disappointed. I highly recommend Claws and Paws Pet Salon.

Xena had her first appointment with Erin Jacobs. When I tell you that Erin has the patience of a…read moresaint, mean it! I know Xena can get touchy with brushing and nail trims. Erin was patient with her and she looks beautiful! I knew she would!!! I used to groom her myself(I was by taught by another groomer) but after a failed spinal fusion surgery it became to difficult for me and it took hours. So after lots and lots of research, I decided to go ahead and book with Erin. I know people might think I'm nuts driving 30mins for a dog groomer but I will tell you it was well worth the trip. The salon is very clean. Dogs get a cute little room to wait for their mommy/daddy to pick them up. Check in was very quick and I was called 10 minutes before she was completed. I will be returning to Claws and Paws for Xena's next groom.

Five stars in every way! They were there ALWAYS whenever we…read moreneeded them. We recently lost our Great Pyrenees and she grew up with Roaring Brook's care. She lived the life of a queen with care unmatched from the entire staff at RBVH. I salute the reception staff, the techs and Dr Hilliard, Dr Staudacher, Dr Candace, Dr. Nasser and anyone else I missed. Abbie says, thank you for taking care of me. I have reached the Rainbow Bridge and no longer struggle with LarPar/GOLPP and Cushings. I'm free and leave with great memories.

I took my 13 year old cat there because he was losing weight. It was recommended I see Dr. Alissa…read moreHilliard, I was told she was great at diagnosing and treating cats. At the first appointment Dr. Hilliard barely examined my cat in fact she barely looked me in the eye. I spent most of the time in the examination room with the technician. Dr Hilliard had blood and urine work done and diagnosed my cat with diabetes. She prescribed Lantus Insulin and insisted I put my cat through an 8 hour curve in their facility to check his blood sugar levels In a few weeks. Every time I bought my cat in there the technicians were so incompetent they got my cats weight wrong. When I mentioned this to Dr. Hilliard she said I should get over it and move on. Dr. Hilliard claimed my cat was very ill and in dire need of fluids and should be hospitalized. I suggested giving him the fluids myself. The fluids were pricey but I picked them up from their pharmacy and began giving my cat fluids. When I showed up with my cat for the curve, which was rather expensive. The technician was rude and told me she had a lot of patients and did not have time to answer any of my questions and that my cat was due for a rabies shot. When I asked if my cat was well enough for a rabies shot and if Dr. Hillard had authorized it they had no answer. Then the manager Ann-Marie started telling me horror stories about how they may have to euthanize my cat if he bit someone on the staff. Mind you my cat is sweet and docile and has never bitten anyone. Dr. Hilliard later admitted that this rabies shot fiasco was her mistake and that my cat was not well enough for it. They decided not to give my cat a rabies shot and performed the curve. Dr. Hilliard typically communicated with me by email and treated me as if I was an annoyance. When I complained about her indifference she accused me of "threatening" her and suggested that I find another Vet. The Manager Ann-Marie said no other Vet there was willing to work with me and that they really prefer Dogs at that hospital. Everyone that works at Roaring Brook is White which normally wouldn't matter except that most of them seemed a bit sheltered and didn't seem to want to interact with someone outside of their race at all and labeled me difficult because I had standards and expected them to be competent. The Manager Ann-Marie was caring enough to suggest some other facilities one of which was PAWS in Avon and so I have been taking my cat there and what a difference the doctors and technicians there are wonderful. I found out Dr. Hilliard recommended to high an insulin dosage for my cat after that curve, which is downright dangerous. PAWS allows me to do my cats curves at home with an Alpha Trak 3 (which I purchased from them) and they review the results for me. Everyone answers my questions and treats me with dignity and respect. I can check my cats blood sugar levels with the Alpha whenever I want. I will be taking all my cats to PAWS. I would steer clear of Roaring Brook. I find it hard to believe they have any good reviews. The only thing they are good at is getting paid for substandard treatment. Everyone there goes on and on about how many years experience they have and how busy they are but the treatment is riddled with careless mistakes.

We've used EPG for our Shih Tzu for over 10 yrs. We love…read moresupporting local businesses. She books quickly!

It is one thing to make and confirm an appointment. It's another to drastically fail at taking…read moreaccountability for YOUR ERROR if that time didn't suit you. You recommended the date and time not me.. Not one apology given for the waste of our time and effort in keeping this appointment, only pure arrogance. An establishment that is aggressively combative about their mistake and absolutely rude is not tolerable. I was referred by Petco. I highly DO NOT recommend such a rude and unaccountable owner.