I would score Petco higher if they had a Mexican Snapping Turtle grooming center. They groom my Sheepdog, Baaaaaaaxter with great care and are extra careful with my Siamese-Twin cat(s) who are fused together at the hips. They meow incessantly but are unashamed at being a circus freak show act for stray pets. I love them both. (Their names are Kitty and Kat (with a K for legal purposes). My Minor Bird has grown into a full fledged adult bird and Petco has been there the whole way, providing bird seed, and those chalk thingees that they like to sharpen their beaks with. My bird (now named Major) is happily engaged to the only other bird it has ever known "Bea." Petco has known Bea for six years but she came from parts unknown and seems to have a sketchy past. But Petco doesn't judge their pets and neither do I! In fact, we are holding the wedding for my two birds, the holy union of Bea-Major, at Petco just as soon as they release my aunt from the "institution." (She loves Petco and used to buy her kitty litter there even though she didn't own a cat. Now that's what I call loyalty!) Anyway, my snapping turtle is a rescue - having come from the Austin Snapping Turtle Rescue facility and we think he is fixed because he shows no interest in turtles that we show pictures of in the IPad. I know Petco is looking for Snapping Turtle Groomers so when you get one. Make sure to let everyone d know. His name is Sid and he's a nice little turtle so long as you don't get on his bad side. I find that he doesn't like booming rap music by L'il Wayne like other critters do. read more

When going to the vet, usually the experience can be pretty painful, with a lack of specific diagnoses sometimes. Today I came in to the vet with my dog Tokio, who had matted hair around the tips of his ears which I was very confused about because it seemed like something else was going on under there. When i took him here, the lady at the front desk for the vet office was incredibly sweet and super nice, told me they were taking tokio to the back to cut his hair then keep updating me. She then came back and told me she thinks tokio got into a pile of ants and they bit him all around his ears (which makes sense because tokio is the most adventurous dog i know). Overall, the visit was super helpful. they gave us antibibotics, and a list of other ways to clean his ears so they don't get more infected. read more

So after receiving the vet note for clearance as asked of the manager the stylist still refused to cut our bostons nails but after speaking to the general manager of this location we were able to come up with a solution about stylist that would be comfortable taking care of him moving forward read more

Horrible service at the grooming center. Went in( after they had rescheduled me the day before) and stood at the counter for 10 minutes unacknowledged. After checking in, they basically refused service because they had a note that my dog shakes his back legs due to anxiety. If they could call me the day before to reschedule, then save my gas and time and tell me they can't do the service at all. I drove 25 minutes and rearranged my work day to make this appointment happen. This is the second time in the past two visits they have either rescheduled me and now refused service whenever I have never had a problem at a petco for my dog's anxiety. They are very combative when talking to their customers. Will not be coming back. read more

I went in to purchase an additional aquarium, to add my collection and 12 neon tetras on this visit. I have been an aquarium hobbyist for 12+ years and have kept many different types of freshwater fish. I normally do not go to the big stores for fish but decided to try here anyway out of convience. I was shocked at how they handled the animals. The girl that got the fish from the tank did not use a net. She took a clear container and pushed all the decor away and was trying to scoop the fish out with the container. After several minutes she finally scooped out 12 having stressed out the entire tank and leaving the most stressed in the bag for me to take home. I could tell by the behavior and coloration of the fish that they were critically stressed. I decided against purchasing another tank after this and chose not say anything and thought that I could care for them. I should have walked out the minute I saw her handling them. 5 of the fish were dead before I got home. Another 3 died that night and the rest the day after. My wife brought them back to the store on Saturday Nov 1. The associate stated that they looked up my receipt with my phone number and had processed the return. It has been over a week and I have still not seen my return. To say I am not satisfied is an understatement. I am concerned about any animals that are in the care of Petco and what the standards set by the company look like. The lack of concern for proper handling of something as simple as freshwater fish at this location is disappointing and unfortunate. It has made an impression on me that will be difficult to rectify and will raise concerns for others in the hobby and those new to it looking to purchase fish. I hope that someone is able to fix this situation and find a reasonable solution,or at the very least find people that will handle the animals appropriately. To anyone new to the hobby, DO NOT PURCHASE FISH that are mishandled. Walk away and go to a local store dedicated and concerned with proper care. Aquadome is a great location in S Austin and is worth the drive. read more

They can improve on Jessica's customer service need to retrain her to not be so sarcastic and rude.

I took my schnauzer for his first grooming appointment at 7 months old. QT did such an amazing job. I was worried he'd be too anxious but QT was so patient with him. I'll definitely be coming back with her! read more

Petco - Before - Pet Training Near Me - Kyle, Texas

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Literally the worst service I have ever received. I was kept waiting for over 20 minutes while they were chatting in the back and the groomer was extremely rude. Will be taking my dog elsewhere from now on. read more

Despite the size of the community, the selection has always been poor. Today I went in for bird food and a toy or two. They had once choice for small parrot food (like fruit loops that aren't quite healthy) and like maybe a dozen toys, mostly for small birds. Like parakeet small. Even before the vet office took up space, their choices have been limited. read more

Well I forgot that I had decided not to go to Petco based on previous experiences and stopped in today. You can probably guess what happened...yup, no one at the register. There was a teenager standing at the start of the line on his phone and was not waiting to check out - why was he even there??? I waited and waited and no one came. I started looking around for an employee and saw a girl looking at displays and figured she would be coming to the register...nope...and never once even glanced at the register to see if there was anyone there that she needed to check out. This store so obviously lacks proper management to even allow these types of things to occur. I will not forget again that I have sworn this place off. read more

worst experience ever. i had my small dog reserved with Kyle Petco after cancelling with another groomer due to pricing and fast availability. when i got there, i pointed out to be careful with her front leg because she had a stroke a 5 years ago and never got full mobility due to it. they instantly declined my dog and refused to groom her. i was so infuriated because it was very important. her human mom was coming out of the hospital from a near death experience and i wanted her pride and joy to look beautiful for her. the manager was nasty to me and extremely rude. I spoke to the general manager about protocol in the future that if a dog has any disability, they need to ask about it just like rabies shots. I ended up taking the pup to another one in north austin and they did an AMAZING JOB and she looked so beautiful that brought tears of joy to her human mom. SHAME ON PETCO SHAME read more

This review is for the Vet experience. Yesterday I took my pup in for some issues I was worried about. I was iffy about going to a new location but I'm glad I chose this one. I was greeted by Shelby who was the vet tech and she was very nice, thorough and helpful with the entire experience. She made me feel comfortable so I knew my pup would be safe when she took him back. Shelby had great alternate suggestions if I was concerned with the costs of things so that was helpful! Dr. Causey was so easy to talk to!! She explained to me what was going on and that it was of no concern. She had great recommendations and told me I could always just come back if I continued to have issues which made the experience great considering it was our first time there. read more

Petco - Bentley - Pet Training Near Me - Kyle, Texas

To give a quick back story: we initially ordered our dogs food on Amazon, and it got delayed, but we couldn't wait. We had given our pup the last of her food last night. I went in the Petco app to order food for one year old Labradoodle, and I wasn't able to order "until they opened." I placed the order right at 9am, and because I work from home, my husband agreed to go pick up the food. I told him the back story so that he would know that we just placed the order, and they may need some time to go grab it. Apparently, my husband was met with a VERY annoyed employee stating, "You should wait at least an hour before picking up an online order." *This conversation occurred in the back of the store because my husband KNEW we had done this last second and figured he would go grab the food himself because of the inconvenience. The employee actually already had the food on the cart. While I understand it's not something you want to be doing first thing in the morning- this is your JOB. Both my husband and I have worked in the customer service world our whole lives- you just don't do that. But thanks for the food Petco! At least our puppy can eat this morning! read more

We come in every 2 weeks to get our dog food & always have a great experience. However, there is an employee that stands out above the rest! His name is Yacuba or Cuba & he has AMAZING customer service & attitude when dealing with customers! Petco in Kyle, Texas you really have great employees! ** Kim, Tim & Harley the grouchy Pomeranian** read more

I've taken my dog here for grooming before, and this time I got a text as soon as I got home from dropping him off that said he's very scared, and won't let them groom him. Come to find out it's because they clipped one of his nails way too short, and he's bleeding from his paw. So not only did they not get the job done, I have an injured puppy at home who is bleeding. I wouldn't take my dog back here in a million years. read more

False advertising to get you in the store. On 4 separate occasions I ask for the 'walk-in' service to get my dogs nails trimmed - amazingly they have yet to perform this service. Take it off your website and stop lying to customers about walk in grooming services. Each time the story was the same: we are short staffed today and can't fit it in. If you don't offer walk in services then stop effing advertising that you do!!!!! read more

The staff are friendly and knowledgeable and are about pets. I went in to buy a few items for my dogs. As I was checking out I asked the cashier if he knew about one of the product is I was buying. He provided insight on his own experience as well as other customers and gave me assurance it was the right product I was looking for. It sure enough worked! read more

Manager John gave above and beyond customer service to set us up with a dog stroller 3 days before the Buda Wiener Dog Races. We ordered online for pickup in Kyle. During the night, online cancelled the order and refunded because the Kyle store was actually sold out. . Owner John accepted my call before the store opened. He understood our need and with just a few minutes he contacted the manager of another location who lives in Kyle. He arranged for her to hand deliver the stroller for us when she got off work. John made sure we would only pay the great price of the order that got cancelled. When we came in, it was as if the employees were expecting us. We were in and out of the store in minutes. Now, our RyeLee will be riding in style on the day of his first race. Race #13. Blue lane. read more

I would give it a 0 if I could !!! They COMPLETELY destroyed my Schnauzer hair !! Cut off his beard and hair on the bangs which are s SIGNATURE Schnauzer assets! The old lady was being so rough on my little dog I was told by an eye witness . My dog was so scared !! He came out shaking and the manager had the audacity to say " see he's shaking because he does not want to be here " . That I'm a bad dog mom !! The old lady has altritis or whatever it's called ( she said that ) that's why her hands always shaking ! If that's the case she should not be cutting dogs hair !! The Manager was rude - did not care he said " well your getting the cut free " so basically don't be complaining ! I'm FURIOUS.!!! Don't ever go there. ! I wish they would fire that lady / manager ! We had taken our dog there before and we did not have a problem with a young lady !! read more

The refrigerated food is really good. My dog loves it. Austin also attended the doggie training class and learned great stuff. I recommend both things for your furr babies. read more

Petco - Dog - Pet Training Near Me - Kyle, Texas

Jenn at the groomer took care of my little dog today. My dog had an injury a long time ago, which makes me feel extra protective of her little body. Jenn was attentive, speedy, careful with the location of her injury. She got one of her teammates to calm my dog while they worked diligently. Equally important Jenn did NOT make me feel like I was being extra by being an over protective dog mom. She was authentic and would give me time updates even though I wasn't in a hurry, but it was youthful. Her teammate walked out and complimented Jenn too (it's great when you draw compliments from your coworkers, says a lot about Jenn as a person). Her work was perfect, my dog looks great. Jenn made a billing error, and got her manager to correct it. She called it out herself, and saved us $$. Wow, what an amazing human Petco got lucky with! Integrity, kindness, skilled My little one and I left very happy thanks to Jenn and the entire experience we had with her. Sidenote...I hate pet stores and anyone who thinks it's okay to cage birds, ferrets, snakes, or to cage anything, specially for profit. I saw beautiful animals there in small cages, who I imagine don't get to feel the warmth of the sun with the same freedom we do. read more

They cut my dog hair verry verryyyy bad , my dog it's a Pomeranian with a nice hair trying to cut alittle bit and they give us our dog with no hair!! Verryyy bad job Im so mad !!! read more

Petco - Pet Training Near Me - Kyle, Texas

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I see most reviews on here are for the grooming shop, which I have never had experience with, but I have had a wonderful experience in this store each time I've been. I have a young toddler and I have been in a few times to let him learn about and see animals (they have lizards, snakes, spiders, cats, hamsters, guinea pigs, ferrets, birds, turtles and more). Each time I have been in, the employees are soooo welcoming and knowledgeable about the animals. They have always taken them out to let my son, and other children in the store, pet and explore them. I have never been in a pet store where the employees go out of their way to show and teach kids about the animals they have there. This last time, an employee named Scott was so nice and letting about 5 kids interact with a ferret. I noticed he was also helping a teenage girl wanting to buy a hamster and was very patient and informative. I will definitely be back to this store to buy all my cats needs :) read more

I'd give them a zero if I could. First time going to the groomer there. I asked for a sanitary trim of his hind legs near his butt and the shaved his penis area instead. If that wasn't bad enough they nicked him and he can back in pain with lots of little razor cuts on his skin. Ridiculous, especially after speaking to the groomer directly. I won't even go into detail on the chop job they did behind his ears. Terrible. read more

Petco - Cuts from a "trim" I. The wrong area. - Pet Training Near Me - Kyle, Texas

They failed to inform me that their fish tank had ick. And because of this my shrimp died in less than 24hrs. Thanks pet co

Brought my Bella in for nails and ear cleaning. They did a great job and Bella left Petco happy! This was my second visit. Thank you. read more

Petco - Bella. Otterhound - Pet Training Near Me - Kyle, Texas

Nightmare experience with petco in kyle told them to leave the ears long and what's the first thing they shave off smh the ladies name is patty poor dog hasn't stopped trembling since we got home never again will I step foot in this place! read more

Petco - Didn't even bother to clean him up after butchering him! Smh - Pet Training Near Me - Kyle, Texas

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The worst petco ever as far as stock is concerned. They are CONSTANTLY out of commonly used brands of dog and cat food. I have no idea why the shelves are always picked clean. Terrible management and stocking issues. Save yourself the aggravation and order from Chewy. read more

Sadly the grooming department Mrs patti wasn't the greatest I had to reschedule my dog after arriving because she said she couldn't lift over 50 lbs.... my dog was 52 (with her hand on top).... also I have being paying $60- $70 for service $90 with tip just to find out they have not been doing the anal glands excretion that I've been paying for :( my dog had been having really bad breath for the past yearAnd I chalked it up to maybe something with her teeth, so we got better toothpaste and mint drops for her water and I "knew" that she was getting her glands taken care of at Petco only to find out from our vet that her anal glands have not been done Zippie vet took care of the problem and she has not had bad breath since read more

online scheduling, friendly staff, our senior dogs love it there, bath, cut, teeth, nails, all of it done in three hours and cocker spsniel thick curly fur is tough but they have the right tools the right clippers to do the job correctly and our dogs look famtastic! and smell lovely and their coat is shiny and silky, very healthy! thank you for great attention to detail and gentle care ! Dulce was great! we appreciate you and the helpful staff there, even the cashier was nice and attentive, knowlwdgeable and efficient. thank you! definitely coming back! read more

Do NOT get your dog groomed here, they cut my little yorkie, and she had to go next door to the vet and they had to surgically glue her skin back together! Never in all my life has any of my dogs ever been cut, maybe rushing, I don't t know. But if you care for your dogs don't come here. I don't even go to petco to get my dog groomed but other places were booked and I needed her groomed right away. I figured they couldn't mess up to bad, man was I wrong! biggest mistake ever. read more

Have been to the Petco in Kyle several times recently to pick out and purchase two pet rats for my daughter. Having been to many pet stores over the years we have learned that getting good help is very hit or miss at these big name locations. We hit the jackpot with Jasmine at this location. She is very friendly, knowledgeable, and professional. She has gone way out of her way to assist us with issues that came up with our new pets. She even went so far as to help us on her days off to make sure our guys got taken care of properly. You can definitely tell she has a passion for the animals (and she's great with people too). Whatever y'all are paying her you need to double it so you don't lose her. Petco (and others) could use more employees like Jasmine. read more

The staff are always nice and considerate. I know I can get great quality service when it comes to my pets needs.

I'm totally satisfied with Petco and their grooming staff. I took my two mini schnauzers on 10-4-19 and it was like night and day in how they looked and felt. Definitely 5 Star Rating read more

Petco pet Santa pics seem to get cheaper every year. We used to get a real framed picture of our pet. Then cardboard framed photo. Now emailed uncropped photo chosen off their ipad. Really? We could gave done this at home. read more

I went in today for treats for my dog. The cashier named Conner with a bee tattoo on his hand was so rude to me for no reason! The store wasn't busy, there wasn't a line behind me. He had a horrible tone. Didn't give me a bag for my items. Spoke to me rudely when the keypad asked for my number and goes "you don't need to put that in" well how am I to know that if you don't say anything? I sympathize with service & retail worker during this time because I'm sure they have to deal with a lot but I found his attitude totally unnecessary. If PetCo corporate offices or whoever reads these messages need to investigate this Conner person's manners. I'd rather order all my items online than come in person if I have to be treated like less than for no reason. read more

I recently got a guinea pig about 2 weeks ago and loved the help I had. They had all the basic things I needed to get my guinea pig home started. I will say they always seem a bit under-stocked, but they had all the basics. I just got a new guinea pig friend for the one I got a couple weeks ago and loved how informed the woman who helped me was! She even gave me some tips for introducing my new piggie to the one I already had. I felt like a better guinea parent after leaving. I wish I got her name, but she knew so much about guinea pigs that she should give classes on it! read more

I like this Petco location because it's small and friendly. I usually go here when I need to pick up one or two items. I've never had a problem with the selection, although the store is quite smaller than a lot of other pet stores I've gone to. I have never used the grooming here, as I have a groomer down the street. But each time I've come, they've been swamped with grooming appointments! The location is great and the atmosphere is clean. It appears all the animals are kept up with -- which can't be said in other store locations. I like to look at the birds, reptiles and so forth. If I could make one change, it'd probably just be more sales! haha I love a good deal. They will match PetSmart and they will match their website. read more

Visited here the other day, mainly because it's close to my house, and convenient, but also because they had the dog food I was looking for, advertised online, for $43.99. That is comparable to the usual price I pay, from their main big box pet store competitor, which is located in San Marcos, and Souf Austin. I located the brand, and size I desired, which is exactly what I looked up online, at petco.com, and it was $61.99, in the store!! What the heck???? In addition, nobody greeted me upon entering the store, approached while I was shopping, or was even available to inquire about the price discrepancy. I walked out, and drove to their competitors store, and got what I needed for approx. $52.00 with tax! The lack of customer service, along with unreasonable pricing, will be keeping me far away from here. read more

These guys just rock. The wife's freaking out over tape worms. It's 8:30 at night; half an hour before closing. They spent 10 minutes guiding my wife through the options over the phone, had the product waiting for me up front, but walked me through the options too and then to boot, they price matched the item which was full price in the store but 50% off on their website. Great service, but especially since it was just a little bit before their closing time when I know they are busy trying to get the store ready so they can get out of there. Definitely got some loyal customers out of us! read more