I took my dog to get groomed and she has gotten baths before at petco but not at this specific location. I took her in for the first time today and she was nervous and scared. I signed her up for any stylist but definitely won't do that again. Renee attended my dog but called me as soon as I got home to pick her up because my dog was "too anxious" and it was a busy day so she couldn't "deal with it" all of this was said in a rude tone I did not appreciate. If you get your dog groomed at this petco i recommend a different stylist such as Noelle or trinity:) read more

"The dogs hair is matted so we have to shave it all, AND charge you 35 dollars to de-mat." No thank you. read more

I have been bringing my fur babies to the PETCO for over two years. They are great. Friendly to customers and the pets. I have never experienced any problems. The offers that they have are fantastic and I save a lot of money. read more

12/23/25 at 4:50 pm Paid and stood at the cashier waiting over 30 minutes for 4 medium crickets. I never received my crickets and addressed the employees over it they gave me a refund and said they are short staff so they couldn't get me crickets. Would have been nice to know that before I paid and waited 30 minutes over 4 crickets. Never coming back to this location there's always an issue. read more

Do NOT use their clinic for your animals shots. TWICE they have cancelled on me ONE HOUR before appt time. No consideration to pet owners that get up & bathe their animals, adjust feeding schedules for these appts, and how bout the health of our animals?? I rebooked for next day at Cerritos and same exact thing happened. Use the competitor...they have never been this unprofessional read more

The location is convenient and the staff are friendly, making it easy to buy dog ​​supplies. read more

Petco - Pet Stores Near Me - La Habra, California

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A lot of stuff was on sale; there were 3 racks near the restrooms. There was so much I didn't have enough time to look at everything. I guess since this is the closest pet store to me, I popped in to get something for my kitten. The only thing that was a little strange was the cashier pushing the membership and asking me if I'm a newer customer? I guess I don't like sales/retail in that regard. Also, I wish they had more kitten collars. The section is smaller than for the dogs, and most things were sold out or just not in stock. read more

First time at this location and it went so good. Lawrence helped me out and told me about the deals on cat food, I donate a lot so this was an amazing deal for me. Very kind and helpful!! I've never had a staff member at any location help me like this one:) read more

10/10 would NOT recommend the grooming service here. I've used Petco's grooming since my dog was a puppy and this is the first time I've ever had to pick him up mid grooming because the blow dryer makes him anxious. But I've never had an issue elsewhere. Makes me question the quality of groomers at this location. read more

Love our local store! Grooming crew is very welcoming, especially Iris. They have tons of patience for our adopted fur babies.

Grooming service at Petco in La Habra is awesome!!!!! Brian is terrific and does such a great job grooming our dog. Front assistant is super friendly too. All staff at this location are super friendly and pleasant. We don't making the drive to this location even though it's a bit out of our way from home. read more

Clean, organized space. However when searching for a specific dog food (Orijien) I couldn't find it (pet stores have many brands of dog food). I went to the store to support a local business even though they are a corporate chain. Unfortunately the manager was literally standing in front of the brand while talking to a sales rep of some sort. No offer to help after my challenge to find the correct type of food. I ended up walking out and going back to Amazon where it will be shipped around 5:00pm the same day. Hate to say it but Amazon is often less expensive and quick and efficient. Sorry brick and mortar experience. I'll recommend saving gas and time w Amazon. read more

I took my dog for a cut and bath appointment. First of all I noticed that they added 5.99$ service to my bill without asking me. I usually pay 61$ that day i paid 66.99$ and I checked my receipts to make sure that I wasn't mistaken. Second of all, the service includes an ears cleaning. You can see in the picture that my dog's ears were not cleaned. This was only my second time going to Petco for grooming service. The first time was good but this time i was very disappointed read more

Petco - Pet Stores Near Me - La Habra, California

If & when I go here its usually for something small.... . Admittedly I am continually amazed by the pricing at this store; everything is and has been wildly expensive. Its like everything in there is average priced at $10 dollars and up. It is almost as if nobody that shops there has ever heard of Amazon or Ebay or even Walmart to where the pricing is at least a 1/3 cheaper. / The service is so so; a lot of turnover and things which is understandable. Its another large corp exploiting the employees for profit margins. How do people afford these prices ? read more

I don't spend a lot of time at Petco, but yesterday, when my daughter's dog needed something to treat a skin infection Tessa was AMAZING. She went over and above to assist me in getting the best care for my daughter's dog. Employees like her should be recognized for their exceptional work. Tessa, if you are reading this, thank you for your kindness and compassion yesterday. I truly appreciate you. read more

WONT EVER AGAIN.... I won't ever again deal with Groomers in this Petco... every single time it's the same canceled my appointment with out a day so was 5 minutes late and waited outside for them to come to the door and it's your say so to theirs. Had been knocking at the door for 10 minutes before some one came out to tell me my appointment had been canceled, and that I had to call to verify. read more

If I could give a zero star I would. I am extremely disappointed in PetCo and how they have handled or better yet not handled this situation. As you can see below in my previous review I was so happy and my pup was happy. So, I keeping taking him there. Gabby is the one again to take care of him but this time it was so horrible. First we noticed she cut the hair off his tail even after telling her over and over not to. We apologized and said she had to because he went poop when they were washing him... Um mm okay? You couldn't wipe or rinse it off? She also said it wasn't a nervous poop. Now, I get him in the car and you can smell poop. He must have stepped in it because it is now on the seats in my car, my pant legs, my purse, and on my moms stuff. So, I grab him and look and there is poop and Gabby cut so close on his tail you just see skin and it is bright red. We get home and my mom calls and the manager gives us our money back and was very nice and said to come see him when we are in. I now buy clippers and shampoo and do that myself but I asked Petco if they could just clip his nails. At least I am able to watch the whole time. They said I will need to get vital care and you pay $20 a month for it. So, I said fine. I get it and take him in to get his nails clipped. Then the next time I call nobody answers so I leave a message. I get a call back from a girl who says I cannot take my dog there anymore that the last time he was there he was experiencing too much stress and all this other stuff. I WAS SHOCKED and upset. I called back to talk to the manager in grooming and she was the one that told me that was in the notes. I said the last time he was there he just had his nails clipped. She said oh yeah then it was the time before that. I don't know why they let you bring him in the last time. I said first of all why was I never told about him experiencing any stress and why after that did you guys push this vital care on me that I have been paying once a month if he his even allowed to go in? She was no help and had no answers. My mother and I now go into the store to talk to the head manager of the store and it is now someone new but she was in a meeting. My mother calls the store another time and is finally able to speak with her and let her know what was going on. She told us that they should have stopped immediately after my dog was showing signs of stress and call me. They didn't do either of those. Then she said she so sorry and she was going to look into what happened and give us a call back. That was in July and till this day we have never heard back. They wouldn't even help me cancel my vital care that they had me buy. I am so disappointed in Petco right now. read more

Don't go to the groomers here. There's better options for better price. Your pup will thank you!

Yeah you guys are horrible. Just because my dog has a trachea issue and can't have a leash around her neck, you won't groom her?! That hasn't prevented other PetCo locations from grooming our dog in the past. And, you waited until the night before our dog's grooming appt to call me and tell me about this?? Bad customer service, bad management. Do not recommend this groomer. read more

I really found myself loving this particular Petco when it was in it's old location. I was excited for it to move over to Imperial Hwy, this was much more accessible for me on my way through town. The store is new and clean, laid out nicely with items easy to find and seasonal items displayed proudly. However, I find they are out of my dog food quite often. I've noticed that the shelves have a lot of open spots where they either need to fill or they are not selling that particular item any more. Not sure what is going on, but it is frustrating. I knocked Petco down a star for this new location because the staff are so obviously lacking any personality or happiness now. It's almost humorous how disinterested they are in their customers. How do you not attempt to smile back when a friendly customer is talking to you or smiling at you??? Good move for location, but very, very bad move with every person staffed that I've run across in here. Plus, keep those shelves stocked! I may make the longer trip to a different store from now on. I've given the new location 3-4 tries already and thumbs down. read more

Petco - Petco.... pick up station - Pet Stores Near Me - La Habra, California

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The sales representative "Tony" was rude and it seemed like it was a bother to open the flea cabinet to retrieve a product. Then he wasn't very helpful in answering my questions. He should not be working with the customers. read more

Poor customer service. I've gone in only to put items back due to the wait to cash out. Two cashiers helping 1 customer remember their phone for a few cents took so long I left. read more

I had a terrible experience today with the groomers at Petco La Habra. I arrived for my 1:45 appt at 1:52 (my bad for being 7 min late but they do have a 10 min grace period). Renee, the groomer, who has worked with my Wheaton Terrier for the past year, said that since he's the last appt of the day, and I'm late, she couldn't give him a haircut. She also said that he gives her a hard time during haircuts because he moves a lot. She then got her supervisor out, who re-iterated the same thing. I said "if you don't have enough time to do a haircut on the last appt of the day, why didn't someone notify me in advance?" Supervisor: "you made the appt online so we don't have your phone number." Me: "You do have my phone number. You called me 2 days ago to confirm the appt." I left and called later to speak with Sherry, the store manager, and that was even worse customer service. It seems like it gets more and more unprofessional as you move up the management chain at this store; it's supposed to be the opposite. Sherry said "if a groomer doesn't feel comfortable or safe doing a pet, we don't require that they take them, and you were late on this appt and she was extremely stressed from a bulldog she had earlier and didn't feel that she could do the haircut. And you've been late in the past." So many excuses/reasons were coming out of her mouth. Me, trying to figure out what the ACTUAL issue is, I said "if I had arrived on time, would you have taken him?" Sherry: "umm, yeah, probably, I believe so." Me: "so, the issue is the 7 minutes late". Sherry: "No! The issues are all the things I'm explaining to you." Me: "so, if the issue is NOT the time, and the issue is that my dog is too difficult, I think that should have been communicated to me in advance, so that I can cancel the appt and not waste anyone's time, including my own." Then she sounded irritated and started repeating how Renee was stressed, I was late, blah, blah, blah, etc. Long story short.. it was a very bad experience and I don't want to deal with any of those people anymore. Life is too short. And there are a million other dog groomers out there. It seems like Renee was having a bad day. My opinion is that if she hadn't had that difficult bulldog, none of this would have happened. Nonetheless, I don't feel like my patronage is appreciated and I feel disrespected, so I've found a new groomer and I suggest that everyone do the same. My sweet dog's pic below for reference. :) read more

This location was keeping 2 spider morph ball pythons together (a cannibalistic species) and they did not put a disclaimer that they have neurological disorders (spider ball pythons do). I told 2 workers. The first one did nothing. The second one flat out said I was wrong and they have lived together for months. The enclosure was less than 5 gallons. Please do not shop here. read more

Always a great experience here. It's a neighborhood sized Petco and smaller then some of the other's I've been to. Which I love because I can find everything I need effortlessly. Been coming here for years for dog food, grooming supplies and other essentials. Most recently, our family adopted an adult German Shepherd and we needed all new items to accommodate a bigger dog. I found everything I needed in under 15minutes with the greatest of ease. Staff has always been friendly and helpful. I had to return a mid tier ticket item that I didn't end up needing and it was completely hassle free. read more

Petco - Sleepy and content with a belly full of kibble and biscuit treats! - Pet Stores Near Me - La Habra, California

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I buy worms for my gecko here, and every time it's pretty unsatisfactory. Half of the worms are always dead. I just bought a pack of wax worms two days ago. 19 are dead, one was already a moth and dead, and I found two cocoons. This was the best looking pack out of the few they had. Please do better. read more

Petco - Wax worms from Petco. 19 we're dead already. 2 in cocoons. One already a moth. - Pet Stores Near Me - La Habra, California

Great little Petco. Clean store and groomers and trainer are so nice. We have taken our pug here couple times for nail trims and Trinity did great with her. (Our pug is not a fan of nail trims). Thanks Trinity!! read more

Petco - Pet Stores Near Me - La Habra, California

So pleased with the grooming service! First time bringing my Mocha here! The sales associate was very patient with me and answered all my questions. I had a horrible grooming experience with Petsmart so was hesitant to go to Petco! I'm glad I did! Will definitely be returning! Thank you for caring for your customers and our fur babies needs!! It is greatly appreciated from this fur baby mama & fur baby! read more

Petco - Pet Stores Near Me - La Habra, California

This is the last time I trust PETCO for a GROOMING specially this location. I arrived at 12:20pm for my 12:30pm appt for a nail trim/buffing, upon arriving we were notified that the groomers are behind by the TeamMember Spencer, completely understandable and she went ahead and notified grooming through the loud speaker. 15 minutes later we asked for the staff for the groomers again and finally someone came out, this female groomer went ahead to tell me I WAS LATE, I corrected the groomer and let her know I was on time but told they were behind and that I was also told she was notified of us waiting. The groomer took our dog and provided the service we wanted and she let us know he was biting her and gave her a rough time which is weird because this is the first time a groomer tells us this after we've been coming to PETCO for over a year for this service, I heard my dog crying more than the usual but he is a overdramatic dachshund but I checked his nails and visibly saw bleeding on three of his nails. This is completely unacceptable specially since the groomer didn't even bother saying anything to us I understand she was busy but she cut not one nail too short but 3 of them and his finger looks like it was buffed maybe if she payed attention more my dog wouldn't have tried to "bite" her. read more

Great people in the grooming salon. They always take excellent care of my fur babies. We appreciate the kind, gentle, patient, and loving care they receive here. Keep up the great work! read more

Took mocha to petco for the first time today. I needed a harnice just want to say Sage was the BEST! She was so helpful gave me really good tips on food,treats, toys, and training. I appreciate great customer service like this she went above and beyond and answered all my questions. I definitely will be bringing mocha to train with Sage once its available. read more

Petco - Mocha - Pet Stores Near Me - La Habra, California

This goes out to Store Manager Sherry, she was very helpful, she introduced herself as the Store Manager of that location, I love seeing Store Managers helping out on the sales floor. She was very knowledgeable, very detailed with the information we asked her. You can see she's a leader, not a boss. Great things will be coming to this locations with customer service with her as Store Manager. Her team seems very happy to be working there. They even name the fish! We just took Murphy home! read more

If I can do 0 stars I would, on Thursday of last week I stop by the store to buy cat food while I was walking through the aisle suddenly I slipped and felt so hard I was in tears and for a Few minutes I couldn't get up I had to crawl my way up a lady was looking at me store employee did nothing Hop on one leg to the cashier and told her what How just happened to me all she said was oh yes right there by the cat litter yes people actually drop Cat litter from the dispenser She said I am so sorry I said don't you have a manager so I can do an Incident report she said no sorry . I reported my accident to the phone number they have online I'm still waiting for a call back meanwhile I have a sprain foot sprain back and a sprained shoulder petco does not care read more