I am incredibly disappointed with my experience purchasing fish from this Petco. I came in excited to buy my very first school of neon tetras after spending weeks cycling and preparing my aquarium. I am very particular about my fish and always take the time to carefully observe the tank before purchasing, making sure there are no dead fish and that all of them appear healthy and active. Unfortunately, the experience was heartbreaking. The employee with blonde hair, glasses, and a full floral sleeve tattoo on her right arm handled the fish in a way that immediately concerned me. The first red flag was that she never asked a single question about my aquarium or whether my tank was properly cycled before selling me the fish. What was even more concerning was the bagging process. She spent an excessive amount of time chasing the fish around the tank with the net. On more than one occasion, I watched fish get caught between the net and the glass while she continued trying to scoop them. It was difficult to watch because the fish appeared to be getting pinned during the process. By the time she finished bagging the fish and handed the bag to me, one of the neon tetras had already died. Based on what I witnessed, she killed at least three tetras, including the one that was bagged to me and not including the school of neon tetras. When I got home and took the bag out, every remaining fish was dead. The entire school of neon tetras I had just purchased had died. Several were lying on their sides and gasping before they passed away. I can't say for certain what caused it, but after witnessing how they were handled, I left feeling that they had been subjected to an unnecessary amount of stress. I immediately called the store to let them know what had happened and drove back. This is where the experience completely split into two very different customer service interactions. Kevin was absolutely phenomenal. He greeted me with kindness, empathy, and genuine concern. He immediately began the refund process, apologized for what had happened, and directed me to aquatics. Kevin treated me like someone whose excitement had just been ruined, not like I was an inconvenience. Employees like him are the reason i'll come back, and he deserves recognition for the professionalism and compassion he showed. Unfortunately, my interaction with Laura was the exact opposite. When I walked up holding the bag containing an entire school of dead fish, she showed no compassion whatsoever. As I reached out to hand her the bag, she didn't even acknowledge it and instead abruptly told me she needed to see my receipt. There was no "I'm sorry," no concern for what had happened, no empathy for the animals, and no attempt to make the situation right emotionally. Her attitude made an already upsetting experience even worse. Losing an entire school of fish is disappointing enough. What made it truly frustrating was the complete lack of compassion from the aquatics employee. These are living animals, and customers who care enough to properly cycle and prepare an aquarium deserve to be treated with respect and empathy when something goes wrong. Kevin turned what could have been an even worse experience into one that at least felt acknowledged. As for the employees in aquatics, I sincerely hope management addresses both customer service and proper fish handling, because no customer should leave excited about their aquarium, have a fish die before they even leave the store, and then arrive home to find their entire school of fish dead. read more

Not for grooming, whoever groomed, my dog butchered her it was horrible. I've never seen anything done so bad. Stars great if you need to buy something, just don't get your dog groomed. read more

I have been back since my bad experience and I have to say that you can't beat the prices. Lesly is amazing as a groomer and she is often booked quickly. My dog loves her and we love going her because of her. read more

Since we recently acquired a new doggie, we visited this Petco location to pick up some supplies for our new furry friend. Overall, I thought this Petco was well-stocked with an easy to follow layout. We did not have too much difficulty finding things in the store. Although limited, customer service was great - I think there were only two people working during our visit. Since I have not owned a dog in a while, I cannot speak too much on the prices relative to other pet supply stores' prices in the area, but nothing seemed really expensive. Well, I mean, nothing in terms of basic supplies seemed expensive. My minor complaint: While there were plenty of hand-held shopping baskets, I did not see too many shopping carts in the store. The lack of shopping carts necessarily isn't a deal-breaker but it would have been nice to push rather than carry some of the heavier items during our visit - especially since we had to visit different subsections throughout the store to get things for the dog. read more

Many moons ago, my dogs got very sick from visiting the grooming salon and I swore off returning. I signed up for the VitalCare plan by Petco last year in Virginia Beach that includes free nail trims and toothbrushing amongst other benefits. We get $15 in PalsRewards and 10% off for food purchase + 20% off any grooming services, etc. You also get $20 in PalsRewards x2 for wellness visits at your veterinarian too. All in all it's a good plan in my opinion. Well, I was going to Petco in either Vienna or Fairfax during my weekly errands trip but so glad I gave the Rockville location a try again. After all, this location is walking distance from where I live, so it's a heck of a lot more convenient to swing by. Lesly in particular has been excellent at trimming my elder beagle's nails and getting my younger one's toothbrushing done. Both are particularly difficult to get either of the important grooming aspects done at home so I am so happy to have it completed for nominal costs. Lesly is always on-time and I've never had to wait for long. By the time I'm usually done at the cash register, everything is done already. It's so fuss-free and stress-free. I love it. I wouldn't hesitate anyone to get grooming needs completed by her. read more

See all

Some of the mice didn't seem particularly well, and the other mice just trampled all over them. Disconcerting to see this, especially with my little one present. Also, the male employee in the fish section yelled at us. Dude, really? Is that necessary? Again, my little one was present. Would not return. read more

I was really impressed with the groomers at this Petco as well as the shelf selection. The grooming service was easy to schedule, reasonably-priced and had relatively easy parking. The groomers were kind, patient and helpful and my dog came out with a lovely cut. On top of that, I was able to buy her dog food and some treats and managed to avoid Amazon (since I'm boycotting them along with Whole Foods). A win-win as far as I'm concerned. read more

There was no one at the counter, we had an appointment and we waited for the groomer for 30 mins past the time. The cashier in the store pages them 3 times and still we waited!! I wouldn't choose this location to get your dog groomed. They seem like they move on their own time! read more

Petco - No one at the desk!! Been waiting 20 mins - Pet Stores Near Me - Rockville, Maryland

This review is for the grooming services at the Rockville, Maryland location. I brought my puppy in for her first grooming that included a bath and trimming of her face, nails, and bottom area. I gave the groomer my phone number and asked him to call as soon as he was done. I was told the puppy cut would take 45 minutes. I was nervous because this was her first experience being groomed. Two hours later, I spent another 45 minutes trying to reach the grooming salon and called the store, asking them to check on her. I finally received a call three hours after I dropped her off. I was frustrated that the grooming salon had never called me back. About 4 days later, my puppy had horrible diarrhea and was lethargic. I took her too the vet and she was running a fever. The vet put her on antibiotics and a special diet to help her recover. The vet said that she had contracted the illness from the grooming salons holding crates. She does not have any other exposure to other dogs and that was the only way she could have contracted the virus. My vet bill was $150.00. I called the store and asked to speak to the manager-Lish. I never received a return phone call from Lish or any other representative from Petco. I do not recommend the grooming salon and would never take my puppy again. read more

See all

Now this happened a few months back. But I have not had time to post until now. We took our two babies to this location as a last minute rush timing situation. I specifically requested don't cut there hair fur to low. Also spike fluff top. I was assured it's no problem and we would be happy. Three hours late my husband called me on FaceTime. When I saw our babies I screamed. All there hair was basically gone. Long story short we didn't pay for the hair cut and bath. Where given a coupon for next two visits. Apology from manager. I told me husband to leave immediately and toss the coupons in garbage. He being the kind guy that is is gave the coupons to some stranger shopping in the store and still tipped the groomer for his time. I was a bad experience. But you live and you learn. read more

Petco - Not what we asked for. Lesson to be learned. Stick with what you know! - Pet Stores Near Me - Rockville, Maryland

I came to this location yesterday for dog grooming and my dog's stylist, Lesly C., was amazing; she did a wonderful job grooming my miniature goldendoodle, so if you have the same breed or any dog with a curly coat, I'd highly recommend her. I'm giving a five-star rating for the grooming and customer service, however the store itself is quite dirty. I noticed there's a smell due to dog pee and I'm unsure how often it gets cleaned, other than that I love the numerous amounts of products they have for any kind of pet. read more

Lack of customer service. I asked the cashier for a help. She just nodded not even helping. We had to come to the cashier again she gave me an attitude. So we got frustrated and waiting. Finally a guy came to my wife and helped her for short. Petco needs to be more training in how to approach and helping a customer. read more

I realize Petco isn't many small animal owner's first choice, but any port in a storm right? But this location's small animal section has been lacking in stocked fresh products for rabbits from March til now, when I picked up some Oxbow Timothy hay and opened it to find live bugs inside, as well as treats that appear to have been poorly stored and are no longer fresh. I don't know if this is a warehouse issue, a store manager issue, or a distributor issue, but this location feels like something's especially wrong with it. I won't be coming back here, but I hope inventory oversight either improves or the location closes. Not the employee's fault, but clearly something is happening with management. read more

Abusive and very aggressive with the animals. They have no heart and are very mean. Dog came home with an ear infection

Out of all the pet shops I frequent for Bearded Dragon Food, This is by far the best location of local pet shops. Others have mounds of dead live bait that sits & sits for weeks to rot that unexpected buyers do not investigate before purchasing. Today would mark about the tenth time I've been to this location and a member of the staff actually looked and declared my meal worms were in fact alive ! I believe it was the manger today that inspected my meal worms read more

Petco - Big sale on my favorite Lizard! - Pet Stores Near Me - Rockville, Maryland

Rockville store is filthy and unsanitary, specifically floors have feces on it all over the store. Groomery staff specifically the lead is not able to work with large dogs. Brianna seem to be scared of big dogs. On multiple occasions while another groomer performs service, Brianna stops service because she feels scared. Store manager refusing to acknowledge groomery issues. groomery lead refused service to my large dogs because she is scared of them. Groomer in the same facility took care of my dogs with no issues for 2 years. Hope this helps all fur parents with xxlarge puppies. read more

Petco - Pet Stores Near Me - Rockville, Maryland

My little one is an animal fanatic and wanted either a guinea pig or hamster to add to her "pet" collection. With no guinea pigs for sale, she opted for a hamster (gross). The store clerk assisted my girl in getting her hamster, choosing supplies and bedding. He seemed very knowledgeable about hamsters in general - speaking about their life span, likes and dislikes, and their habits. I was pleased with the customer service that we received and would return to this Petco for pet needs. read more

Petco - Teddy Bear Hamster - Pet Stores Near Me - Rockville, Maryland

See all

Not so impressed by the live animals they have because they are extremly limited unlike how it used to be before i guess covid 19 is to blame. They still maintaining somewhat a good variety of small fish and some reptiles here and there like 1 or 2 crawlers. I can abslutely praise them for the animal food sections and i believe that's what people mostly go there for....you could possibly find food for any pet animal you may have another good things is there is a vet corner where you could being your pet for check up of its not feeling so well. read more

Petco - Pet Stores Near Me - Rockville, Maryland

This place is ok. Not that great but not bad. Just OK. My fur baby comes here too get his VIP treatment every 2 months. ( he's on a budget ) My pup sons groomer is the tall african american guy. He's super nice. The soaps they use make my dog go on a forever itching spree. Hypo allergenic my booty. His nails are still very long after a trim and his fur is rough asf. Just rough. So rough I get paper cuts from his fur until it grows out. They people are nice and understanding. My dog is very shy and afraid of big dogs. His groomer really does his thing with my fur baby Im always pleased after. Its the minor details that stress us out. I will bring his own soap this time and ask for running nails and not I walk on glass nails. read more

I have gone to Petco's vaccination clinic for over 10 years. Today my appointment was cancelled by Vetco and they do not have another appointment in time. The second vaccination has to be done within 3 weeks. Vetco will not help because it is Petco. Petco will not help because it is Vetco. Nobody cares about this problem. Please do not support Vetco or Petco. You are not valued and eventually will be burned. Do better Vetco/Petco. read more

Pro: big parking lot, clean environment. Con: price, tipping before seeing result. This review is for the pepco grooming service. Our dog nail was long and every time he hugs us it would scratch us. We used pet smart grooming once and the result was very mixed. After looking online at the packages & calling to ask questions we decided to give petco a try. The parking lot is big so no issue there. The groomers gave us a 20 min head up the the session was almost completed. Overall, our dog nail was neatly trimmed and the gentle soothing bath made his fur all soft. The only negative thing was that before taking our dog from the groomers we went to go pay for the service and at the register they ask if we wanted to tip for the service before even seeing how the dog looked. All in all, not a bad experience and we may use the grooming service again in the future. read more

11/21/21 Walking into this Petco was a surprise. I must admit I thought I was walking into Michael's Store, but I was one stop short. I was greeted by a dog who looked like it wanted to be petted. This Petco looked very messy and out of whack. I am not sure if this store was still in the process of moving in or this is just how they wanted it to look. Whatever the case is, I did enjoy seeing the dogs in the store. The dog clothing has really taken off in style and imagine. No Baltimore Ravens Merchandise, but not Pittsburgh Steelers gear either. It would seem dog fur is not enough to keep some of them warm. I have seen dog shoes in other stores, but did not see if this store had them. I would have like to seen ferrets, but I did not see them. Nevertheless, this store is okay, but please get this store a little more organized. read more

I have both a dog and a cat and I buy stuff for them here. The staff is very friendly and some of them have gotten to recognize my dog. The groomers are also very good and they tend to accommodate special requests. It's a good store for getting food items and treats. Those are always well stocked. However, some other things are not reliably stocked. I have had trouble finding dietary supplements (probiotics) for my dog sometimes. The selection of leashes and harnesses for larger dogs is not great. But I know most people who have dogs have smaller dogs than I do so that may not be a problem with this Petco, per se. There are a lot of boxes in the aisles with products waiting to be put on the shelves, every time I go there. I think they need to hire more people just for stocking things. It is a pretty busy location. read more

I do love pet stores. Between PetSmart and PetCo I lean towards the former, but this PetCo location is large and conveniently located (and in the same shopping center as Michael's and Bed Bath & Beyond) so I always stop by when I'm here. Good selection of products for all types of pets, not just dogs and cats. Best rodent selection around (from nice to gerbils and hamsters to chinchillas) plus a fair selection of basic fish. read more

See all

I went in looking for crickets for my bearded dragon but they did not have but a great employee by da name of Kevin helped me out n suggested what I should to continue to feed my baby as he grows n sold me mealworms which my baby boy loves! He was a of great assistance and I'm coming back to buy meal worms when ever I can't get crickets and will come back for advice from him if I need! Awesome guy awesome service! read more

Petco - Me n Chico - Pet Stores Near Me - Rockville, Maryland

I called ahead yesterday to try and see if I could get my dogs nails trimmed and found out that because of COVID, I needed to make an appointment. That makes total sense, so I made an appointment for today. My dog's rabies shot was also not updated in their system, so they said I could either bring her paperwork or they would call my vet to have it verified. I gave them my vet's phone number as it takes a couple days to get the paper work so that was the quickest route to get her approved. I arrive today and they have no record of my appointment and have obviously not called my vet either. The vet is now closed for the rest of the weekend so I am unable to get my dog's nails cut for the rest of the the weekend. It takes a lot to get my dog out of the house to get her nails trimmed because she's afraid. So after all the effort to get her out and making an appointment, I won't be able to. Also, there was no apology from the person at the salon, but rather an implication that I had probably called petsmart by accident. I am super frustrated and will likely not be coming back here again. read more

My poor dog was absolutely gorgeous and they turned him into Dobby from Harry Potter! I discussed with the groomer the lengths, the haircut, showed pictures, and exactly how I wanted the hair to look like and then he went on to ignore it all and shaved him! He looks like a rat now thanks to Petco! It's outrageous and irreversible! Do NOT let the same happen to your dog! read more

See all

Bad customer service. I tried to buy a parakeet twice and they said to come before 6pm. I went the next day before 6 and they said they couldn't sell us one before due to short staff. I spoke to the manager and they could help as they said they only had 2 workers in the store. This is unprofessional will not shop here again. read more

Petco - Bad customer service. I tried to buy a parakeet twice and they said to come before 6pm. I went the next day before 6 and they said they - Pet Stores Near Me - Rockville, Maryland

Petco typically has the materials that I need for my puppy, Kizzy. Petco also has an excellent low-cost clinic for vaccines. The vet that administered the vaccines was super sensitive and gentle with Kizzy. This review is primarily addressing the grooming shop, which leaves a lot to be desired. The shop itself is disgusting. Dog hair everywhere while employees are standing around idly. The customer service is piss poor. I took Kizzy in to get her nails trimmed. The groomer that clipped her nails was not gentle with Kizzy. She's only five months and about three pounds. Fortunately, he didn't make her bleed or anything. After he clipped her nails, I requested additional grooming services. The groomer actually sighed after I made my request. He had zero interest in doing his job. It was simply rude, and I decided to take my business elsewhere. I would recommend the vet, the store, and trainers. However, do not take your pet to the groomer here!!! read more

The place is a mess and I couldn't find any employees to help me. And it's sad and kind of rude that your cashier would blackout their name. read more

Petco - I thought it was really weird that your employee would blackout their name and kind of rude. - Pet Stores Near Me - Rockville, Maryland

Such a sad store. With such a high cost of living in this area, I'm constantly disappointed in a lot of the stores around here. The aquarium area was the only relatively nice part of the store. The rest of it is cluttered with boxes, random items, it feels like nobody even cares. read more

This low review is specifically for their live animals. We come here often and frequently stop to check on the rats. They often have lone rats on their own which is super unethical since they NEED the companionship of their own species. Some look in bad shape as well. There are dead beta fish in their tiny cups as well. Just a lack of care for these live animals which is really frustrating to see but that is no different from other PetCo locations I have been to. read more

I made an online reservation for grooming. I entered the breed (shih tzu) and I received a price ($58). Plus, I had a coupon of 20% off. I went there at the appointment time this morning. The guy at the counter told me that the price will be $70 because shih tzu is considered a "long hair" breed. I showed him online pricing I've got. He said that he doesn't have to accept online pricing and he can name his price, if we're not happy we can go somewhere else in a very rude tone. So I went somewhere else. So, beware, they are not honest and try to overcharge you at every corner. Shame on them. read more

People aren't always helpful or friendly ...I've never seen more than one cashier so the wait can be long...today Stacy was more engaged in her cell phone then me...I had to ask for my receipt because she was on her cell phone. read more

Beware Persians of the Greater DC area, don't wait to get your goldfish for the persian new year until the last minute here. Let's just say the selection is kinda low quality that day of new year. Why the goldfish? Every new year, we place a goldfish in a clear bowl on a table settings and it represents a happy life, full of activity and the end of astral year. Last year and I came running in on the day of New Years (first day of spring) and asked for goldfish. It actually took me a LOONNNG time to find someone that was available and actually working. I had to walk from aisle to aisle to find any employees. Luckily, when you do track down staff they are very Persian new year friendly, when I asked about the goldfish, immediately, they asked if I was Persian. Then I thought, maybe they were gonna give me some PETA endorsed lecture about goldfish care AND how they don't sell to persians cause we keep them in small bowls. But no, the staff member apologized and said they were mostly wiped out, but they had a few "ratchet" fish yet. Ok, ratchet was an understatement. They should have told me that they were selling me the undead. I thought I was buying a fish that was maybe a little old, not really gold anymore and that would last a few weeks or months. What I got was a zombie fish which would try to commit ritualistic suicide by jumping out of the bowl and I would find stiff and covered in lint on the floor (after what I assume to be over 10 hours) when I came home from work. Magically, when I tried to flush it, it came back to life. After a few episodes of that, I decided it was a legit fish and out of respect and fear, I bought it a tank and a few friends that were better looking. It ate all the friends. But the staff here was very helpful in helping find a decent affordable tank and running over the basics of how to take care of a fish that is the spawn of Satan. So I might have bought a piranha but the point to my story is that it's a whole year later and zombie fish is still around, so I guess this Petco location (although small and understaffed) came through at the last minute, but I won't be returning to buy any new fish for this year. read more

Just had my dog bathed and nails trimmed at the Rockville, MD location. When I picked her up, the groomer taking care of her said she did very well. My dog seemed fine until we got home when she started licking one of her paws. I took a closer look and there was dried blood on two of her nails, and the rest of her nails were trimmed extremely short. Not one groomer there said anything to me about it, which is rather infuriating. My dog gets very anxious as it is when she gets her nails trimmed. Between this and having read many concerning reviews for this location, we will most definitely not be returning. read more

I took my dog for a trim and grooming the lady that helped me upsold me from 80 to 110 which was absurd but the price isn't what bothered me. I was asked to come pick my dog up because he wouldn't want to leave the crate which is understandable . I come pick him up and she said "let's see if he finally wants to get out" with an attitude which was unnecessary he saw me so obviously ran to me. She than said " oh yea now you can leave to your home" and followed with a "ugh" These comments were childish, irrational and extremely unprofessional. Makes me wonder if she took her frustration out on my dog at the fact that he wasn't being complying. Disgusting attitude from the moment we walked in. Oh and as she was checking out another customer her attitude was totally different maybe it's because I'm Hispanic and the other lady wasn't hmmm. Anywho will not be coming back here disgusting human being to stoop down to a dog by saying rude commentary. read more

Rude manager. I went in to refund my second ferret since he didn't get along with the first one and the sales rep that we worked with seemed very rude and impatient. My mother and I were trying to make small talk but he wasn't having it (which is fine I understand that customers can be annoying). But then, he started angrily talking to his coworker and saying something like "you can't do that". I gave him my ferret's rabies vaccination certificate, rabies vaccination tag, and the birth certificate. I witnessed this so-called manager throw away my ferret's collar without even asking me if I wanted it back and I also found out that he threw away the food that I was feeding my ferret. He needs to disclose the fact that he was be tossing it out since the dry food I buy for my ferrets are expensive and cost well over $40 a month (Epigen 90 & Wellness Core). When I went in to buy my ferret back due to getting a new cage (and making the mistake of returning him in the first place) I asked for the certificates. Adam was just hiding in the back when I asked if he remembered me and that I returned looking for my ferret's rabies vaccination certificate. Apparently, I finally found out that Adam was one of the managers. What kind of manager has such poor customer service? The items he threw away cost money. If someone else went in and bought my ferret then they would have to spend $75+ for a rabies vaccination (and caring for a ferret costs well over $1,000 alone) since Adam threw away the certificate and the new owners would not have known. Luckily I was able to buy him again but that is poor management. With the exception of the manager, Adam, everyone at Petco creates a great and friendly environment. I go here often for my pet supplies but he just creates a negative vibe. I was also talking to some of the employees and they told me that he is usually always in a grumpy mood. Very sad to see a manager of a high position and power to be talked about that way. I was able to get in touch with another manager, Kevin and he was really helpful and nice. He was also the one that let me know that the certificate was most likely thrown away. This happened about a month ago but I am still fuming and it makes me angry to think about. I understand that rules are rules but how about if they disclose the fact that they would be throwing away an important certificate. My vet did a great job of sending me a new one but Petco just wasted my time and money. Now I go to the one in Germantown even though it is a 30 minute drive from my house. I've never posted a one-star review and I always give someone the benefit of the doubt. But after waiting a month just thinking about the situation, I can't get over the fact that a manager would do that. read more

Took my dog for a very expensive bad haircut. Horrible job they put a hole on the top of her head. Don't trust them with your fur baby. Really bad choppy haircut! read more

Not too much to say here, but this is a good Petco. It's on Rockville Pike, so it's a great location, it's pretty busy on weekends when they have their adoption fairs, there have been plenty of employees when I have come in, and this store is organized very well :) It's really easy for me to find whatever it is I came in for. In my experience, the customer service has also been great. Petco accepts items that I have opened and used a bit, but that did not work out. Just have to make sure you keep the receipt! read more