Manager is wildly rude... zero customer service skills and poor communication skills. When helping us purchase fish she seemed so bothered that we finally complained to her co-worker thinking there's no way she was the manager. To our dismay, she is. read more

Great selections and friendly, helpful customer service. They have curbside and in-store pickup or you can browse. I can usually find just what I need for our pets here. read more

Store at 9640 E 22d has the absolute rudest staff ever. There is no posted social distancing policy and no markings on the floor for distancing yet the small woman cashier instructed me to maintain a social distancing. The supervisor on duty at the time (not the actual manager) informed me that each store is free to maintain its own policy and would not listen to me when I tried to explain that a policy must be posted. There was no signage at all and when I pointed out that there were no social distancing marks on the floor he told me that the floor had recently been waxed! I've been in this store frequently over a period of time and the social distancing marks had been removed quite a while ago. I don't appreciate being given some nonsense answer. read more

This store is nicely located and seems to be well stocked. I prefer this store layout in comparison to some of the new locations. However, it's difficult to find someone to help you. Typically, the staff member on duty is stuck at the cash register. So, when we came into the store to get crickets for our frog it took quite some time to get them due to staffing. Also, I noticed they were not following care instructions for some of there animals. They feed mill worms and depending on the reptile one must remove the head of the mill worms, where the worm Isn't eaten whole and then the worm will eat out of the pets stomach. They were not doing that. This doesn't have to be done with all reptiles, but the ones that require it wasn't being done. This may be a mistake but it's important to safeguard the pets. The staff was nice just understaffed. read more

My 1 year old Labradoodle was groomed here. They did a terrible job. They obviously do not know how to groom specific breads of dogs. The did not take the hair out of his ears. They did not take care of the tangles in his under carriage. His head a face are uneven or uncut. His whole body was patchy. Do not take you animal here for any service. read more

Petco - Same day post hair cut - Pet Stores Near Me - Tucson, Arizona

While I like the store itself, this review is for the Vetco shot clinic. Last weekend I took my 7-pound terrier mix in for her 3-year rabies vaccination. I had never used Vetco before, but the $22 charge was a lot less than what my regular vet would have charged. But I have now learned my lesson. My first reaction was a very positive one - they took me promptly, they were well-organized and friendly, and it appeared like they really cared about the animals they were working with. My dog, who is usually nervous during these sorts of things, especially in a crowded area, was calm throughout. However, by the next morning, things were very different. The injection site was very painful. I couldn't even even touch the area where she was injected (her right hip) lightly without her yelping in pain and she was somewhat lethargic and moving very slowly. I was prepared to go to the emergency vet, so I called them and asked when I could be seen. The woman I spoke with said they could see me, but to keep an eye on her before I ran over, since reactions can take 36 to 48 hours to subside. After a couple days, she was still hurting, and called my regular vet for an apoointment. They also told me to sit tight for another day or two, but to bring her in right away if it gets worse. While reactions this severe are not typical, they indicated that the reason she had it was most likely that Vetco uses lower-quality vaccines. (She has never before had a reaction to any vaccines in the 7 years I've had her.) Thank goodness, after a full week, she is now pretty much back to normal, but I can promise y'all I won't take her to the Vetco clinic for shots ever again. It really is true that you get what you pay for. :( read more

I find this Petco location to be a little bit lacking. Their inventory seems low. Their selection seems kinda low, too. The shelves seem either bare, or extremely sloppy and messy. On our last trip, I tried to ask an employee a question, and he refused to make eye contact with me. When he didn't respond, I thought he hadn't heard me, so I asked again. He replied with a curt, "No." And that was it. Not cool. There was also two piles of dog poop around the store from what appeared to be from two different dogs, a dried pee smear about 2ft by 2ft, and a turd on the sidewalk outside the door. The cleanliness needs to be addressed. I would never bring my dog here, and frankly, after having to avoid feces and urine all over the store, I might not bring myself to this location much anymore. There are better Petco stores in town for sure. read more

I can't Express how we felt when we picked up our little Luci. We were so happy and she was great she looked so cute. Again we can't say enough but thank you. read more

#petcogrooming Peanut is so fresh and so clean after his spa day. He loves going in the girls are nice and comfort him. They make him feel safe and treat him so loving read more

Petco - Pet Stores Near Me - Tucson, Arizona

Unbelievable. Arrived at this location on Monday, May 30th at 8:15 for an 8:30 appointment. At 8:40 a woman stuck her head out the door and asked who I was. After confirming my identity she told me she had left me a voicemail and had cancelled my appointment because a groomer called out sick. She offered to have someone call me at 10 to reschedule and I rejected that offer. After getting my dawg situated in my truck I checked the time the voicemail was left. I was left a voicemail at 7:52 am for an 8:30 am appointment. Now first of all It was a two week wait for their first available appointment. I had been inundated with text messages from Petco for the entire two weeks. Every text message ended with We require 24 hours notice for cancellations. I was given a notice of them cancelling on me of 38 minutes. Secondly, why would you call to cancel my appointment when you bombarded me with text messages for two weeks? I will not shop Petco again. read more

Jo jo our short haired kitten needs good food, so here we are. Selections are great and priced fair and JoJo likes the selections. We are solid shoppers at this store. Oh, I forgot to mention,we live nearby. read more

I NEVER in my life will spend my money here again... Bought a guinea pig from them back in January and they put it down as an "adoption" And told me he just had "allergies" To any kind of bedding I trusted their word and did everything they said to do and a month later he dies but the way it happened could not of been from allergies I'm almost positive it was something more that makes me think they don't take care of the animals so if I were you I'd take your money elsewhere read more

Went online looking for a surgical recovery collar (cone of shame) for my black lab. Found what I needed and a window popped up - enter email address and get 20% off your next purchase. I entered my address and the next window said "Please enter a valid email address" - an endless tease/loop. I called the store and offered to bring in the printouts of the pages to get my discount. Nope! They wouldn't do that and said they had no flexibility in the matter. I called the customer service line and was told I could give them my email address and I'd get a coupon in email for 20% off online purchases. I pointed out the the "teaser" said "Get 20% off your next purchase" NOT "Get 20% off your next online purchase". They had no flexibility whatsoever. I'm leaving for "Petsmart" in 15 minutes. read more

Crystal was able to get my dogs nails very short, but now he's been limping since Sunday......don't know if one was cut too short or what might have happened, but I feel badly for him. He won't let us touch his paw to determine the cause. read more

This is the third time we have had our dog groomed at this Petco. Each time our dog was well grooms and the staff followed our directions. I would certainly recommend this grooming shop to any dog owner. Cheers. read more

Since petco is a huge corporate conglomerate reviews from one store to the other doesnt usually change as they are pretty much all the same. However, my last visit to the fish isle was horrifying. I just stood there and witnessed an employee that had dropped a small saltwater fish on the floor attempt ten ways to Sunday to pick it up. He would almost have it in the tank and drop it again. He did this at least 5 times before he angrily grabbed a net and kind pried the poor fish in and slap him into the tank. Then chucked the net onto a cart that actually splashed water on me!! Wow I Asked him if he thinks the fish will live and he ignored me because, oh he had headphones in his ears! So rule of thumb don't buy your saltwater fish at petco. Support a local saltwater shop! read more

My review is in regards to Petco's grooming service and not the retail store. Steve, on the retail side is a veritable treasure chest of info. This is strictly for the grooming side. We've had our dog groomed there before and were very pleased. I wasn't familiar with the girl that "groomed' our dog this time. For openers, when we got home our dog was leaving a trail of blood everywhere. We immediately called Petco and the girl said to bring our dog back in. Of course it had nothing to do with her. She said our (7-month-old), dog probably had high blood pressure from all the excitement and probably opened the quick up of her nail from running on concrete. I told her our dog was on tile, not concrete. She put a powder on our dog's nail. I took her back home with no problems with her nail, but as she walked away I asked my wife what was on our dog's butt. Turns out it wasn't what was on her butt, it was what wasn't on her butt -- hair. She had a large bald spot where the girl apparently gouged her while trimming her. Our dog had a choppy look all over. My wife called back to complain. The girl said to bring our dog back in and she would "blend" it. How do you blend an inch and a half bald spot? I won't bring our dog back for grooming so long as that girl is the one doing it. It's like my wife told her, "It looks like an amateur did it." read more

I love this store! They have great employees that you can tell just love animals. I come here weekly and have always been greeted. The employee also know my dog by name! It may be small but I appreciate the small details in customer service. I have had small issues here in there, but they are always quick to correct or help and that is great service to me! When I bring my puppy in for training they are all very kind and patient. Which means a lot to me and my young puppy. She is still in training and they are considerate of that fact. Overall has all your animals basic needs in store as well. Great store! read more

For the second time in two weeks I went to the Petco on 22nd and Old Spanish Trail. Evidently Petco is doing so well they could care less about a $100 purchase. Both times I have been to this location their credit card machine refuses my debit card. This is the only business in Tucson that that I have had this problem at. Judging by the cashier's reaction this is not uncommon. It's sad as this store is closest to where I live. I can guarantee I will not be setting foot in this business again read more

Thank you Petco Grooming staff for being so rude on our last visit, you've scared us for life! We will not be returning.

Love this store! Go there frequently to purchase dog food for my 7 dogs and supplies and food for my salt water and fresh water tanks. We have just put a pond in our backyard (because we need more fish or pets?), so I bought fish for the pond today. Val in the aquarium area helped me pick out 10 goldfish, she did a fantastic job looking for the biggest and prettiest fish in the selection. I brought the fish home to my hubby and son, they were very happy with the selection. Thanks for your help Val! read more

I gave them two stars because they have always been great with my dog until last time I took him in for grooming- otherwise I would give a 1. THEY CUT HIS NAILS WAY TOO SHORT! They were all cut shorter than the quick and he was in pain for quite a while. This was so surprising to me because it's the first bad experience I've ever had here. I'm so sad that this happened to him and will have to find a new place now. He's doing much better now though, for those who this might concern. read more

This is a nice clean pet store. They have all your needs for any kind of pet. The staff is friendly and helpful.

Would not return to this grooming location (Broadway and craycroft) at all. The location on 22nd is much more organized and runs things much more smoothly. read more

I used to shop this store all the time as I have many pets and the staff was always very helpful and friendly, but something has changed ?? I was ignored in the fish department recently even though an employee was right there. She was pricing product and even though she looked up and saw me as I walked past her three times, she never acknowledged me or even said hello. I Had gotten a new aquarium as a gift and I was looking to buy ALL THE SUPPLIES I would need to set it up, which would have been a good dollar size sale $$$ I thought. But that sale was lost, as no one would help me. On my own I found a Fish magazine and when I brought it to the register , the manager was running the register and he asked what kind of fish I had ? I said I had no fish yet as I had not set up my aquarium as I did not have everything I needed. Instead of using that opportunity to try to make the sale $$$ and help me purchase what I needed right then, he simply said.... well make sure you cycle the tank first ! And he let me walk out of the store with just the purchase of the fish magazine. I left Petco and went over to PetsMart and the employee in the fish department at PetsMart was more than happy to help me purchase everything I needed for my new aquarium, from water treatments, a filter, extra filter media, fish food, beneficial bacteria to start the cycle of the tank, Gravel, decorations, a light bulb for the hood, plants and more. It was almost a $300.00 sale. Now I will be spending my money at PetsMart. read more

iI really like the grooming salon at this PETCO but I did witness the older woman working there(I later found her name to be Donna) being very rough and mean with the dog she was grooming I have seen this on two seperate occasions and I was afraid that she was gonna hurt the animals I love the way my lilsassy looks every time I take her in but if you bring your animals make sure to request anyone but Donna if you want your furry friend treated well. read more

Don't bother with this store. My previous 4 trips they were out of stock on what I wanted so I went to Pet Smart. This weekend I went and the cashier was having a personal conversation with the manager about 8 feet away from her while I waited for almost 5 minutes. He saw me waiting and also ignored me. I asked if they had what I was looking for as I could not find it. She shrugged like I was talking in a foreign language and never heard of Science Diet. Then she turned around to the manager as he was continuing into his office and asked him. He said they revamped the store a few weeks ago and thinks that they no longer carry what I'm looking for. With an attitude, he took me back there to look and rudely told me that they didn't. Then had the audacity to tell me I can order it online and pay shipping?? Why would I do that when Pet Smart carries it? Guess you lost a customer because of the LACK OF CUSTOMER SERVICE!!! read more