We bring our dogs to the Ygnacio Valley location in Walnut Creek. This review is not about our groomer. Jaz does a good job and pays attention to how we want our animals groomed. This review is for the other groomer who looked right at me several times after I pushed the button for service to drop my dogs off. I was standing there for over 10 minutes and she blatantly ignored me. I would normally give her the benefit because she did have a dog connected on the table - however in 10 minutes of watching her she grabbed her phone at least 8 times and was texting. She didn't even pay attention to the dog she was too busy on her phone. When I said something to a person that worked there what was going on she informed me that this lady was the new grooming manager. Wow what kind of behavior is she teaching her grooming staff. If that was my dog and I saw that I would have insisted she stop and give me my dog. Terrible read more

If you haven't been lately give it another try. New manager and more staff. I have complained before that it was dirty and messy with un-stocked shelves and never any shopping carts, but I was very happy to see carts, clean floors, happy cashier and no piles of stuff sitting everywhere. They have the cat food I need and the litter I like so I kept coming back, but now I'm happy to do so. read more

I walked into this Petco in Walnut Creek, Ca. on Ygacio Valley road and saw no employees and the store was a wreck. Went to the fish section looking for aquarium bubblers. Looked around and nobody asked me if I needed help because there wasn't anyone around. Saw I walked around and found this yellow haired kid who looked miserable and when I asked him about aquarium bubblers he looked reluctant to even look at me or acknowledge me. So after an uncomfortable few seconds wondering if this weirdo kid is going to even look at me or help me he slowly walks over to the aquarium stuff, looks at the fish stuff and says he has no clue what any of the stuff is or does. So I say "okay thanks anyway" and walked out. Went across the street to PetSmart and had a wonderful experience and spent $50 there. I'll never go to a Petco again, what a horrible experience there. read more

Worst customer service and poor communication!! Made us wait for 40 mins for scheduled and confirmed dog grooming appointment since 8:00 am and no one was there at the store! read more

Ordered online today and this store filled the order incorrectly. We did not get all our items. We ordered on petco dot com. We called and were told it was not their problem because door dash does the deliveries. We never knew we were ordering from a third party. Going back to review our order it onky says Petco. They agreed calling our bank was the best option so we put in a dispute. The problem is we lost a lot of our Petco points now which is also unfair. We gave learned our lesson about dealing online with this store. read more

I've been shopping here for several months now and always have a great experience! I shop mostly in the aquatics department. Rhiannon is always super helpful and friendly! I always look for her when I come in. The rest of the staff is awesome too. I talked to a AJ about fish disease and water quality for about 30 minutes. On another occasion, the manager, Aaron, helped me out with a faulty betta tank and made it right, I was so happy to get everything I wanted and more! The fish, snails, and shrimp I've purchased from them look good. I shop at Walnut Creek and other Concord locations but this is my favorite. Updated with names read more

I have tried many different groomers in Walnut Creek/Concord areas over the years. FINALLY, I found Petco near cnr of Ygnacio and Oak Grove. The BEST grooming ever!!!!. Ask for Tia. She is kind, understanding with an anxious dog and does a perfect groom. read more

Don't ever use Vetco for Rabies Vaccines. They will give you a certificate in your email. But they won't give you an tag. The misinformed vet tech told me that they ran out of tags and to call the Vetco Customer Service. When I talked to Vetco customer service they said they weren't authorized to give me a tag and no other reason.....Then I called Vetco back and the second person said they weren't authorized in Calif to give tags and I would have to go to the county with the certificate to get a tag. What a hassle, this never happened at PetVet in Oakland which is also a walk-in clinic. Will never use Vetco again. In fact the whole experience really makes me not want to shop at Petco either! read more

horrible experience with the "manager" Cher while shopping with the family , the kids were happy to purchase a fish or two and instead left with nothing but a bad experience. unreasonably and due to lack of comprehension and knowledge would not let us purchase what we drove almost a hour for (there and back), at the end she said she would only sell me one fish total?what?after I heard that i was done with the nonsense ,left everything in hand,drove across the street to petsmart and purchase what we needed without any hassle and interogation free.avoid your time and save yourselfa bad/horrible experience here. there's a reason why they have 2.5ish stars,i mean with a "manager" like that you can't aspire for much read more

Do not ever go here for grooming. They shaved my dog down to practically his bare skin, he has razor burn under his tail, and to top it off they "forgot" to call me to let me know my dog was finished being groomed. He was done for over an hour and it was taking so long I finally went there to check since no one EVER answers the phone. The groomers and workers all just laughed and were like oh sorry I thought so and so called. I won't even go there to buy anything. No one is ever at the register either anyway. Never again. read more

The groomers here can't get there shit together. Do not waste your time here. They have cancelled appointments on me for their groomers not working their anymore or call in sick and if I am late it gets cancelled. And mind you they have nerve to say I'm 20 mins late but I spent 10 mins waiting to be acknowledged by one of them as they talk in their room. But another working was petting my dog while i wait. SMH. I have waited months for her to get a groom and can't seem to get it. Don't throw your money away with them and their vital care read more

I have been coming in for my saltwater fish supplies for years and never had any problems with customer service in the early afternoon, but today the lady who was in the store was very rude! Unfortunately unacceptable! My 15 year old daughter, my mom and I came to the store with the intention of looking for a cat to adopt and I was asking for help, this cashier lady was head down texting on her phone while she knew that I was standing there waiting and when she finally finished I asked her if we could see a cat and her response was are you sure you are going to adopt tonight, otherwise I am not going to take the cat out, while I process her nasty attitude, my daughter responded "well, we wanted to see the cat with the intention of adopting and seeing its personality" to what she responded, "I won't take the cat out if you are not adopting it tonight!" It's 6:45pm the store is open why the ugly attitude??? So I told my daughter, ok, let's go somewhere else and this lady had the audacity to say - yes, you better leave!! I'm sorry but does the manager of the store check the security cameras in this place??? this lady was so disrespectful and I felt like she was looking for a confrontation that I would never get into. It's really sad to have such nice Petco store 5 minutes from my house, but I guess I'd start buying my fish supply somewhere else. read more

This is still my Petco location of choice. + The employees here are always helpful both on the phone and in person. + They always have the supplies that I need in stock. + There is plenty of parking directly in front of the store. + Their hours of operation are convenient. Cheers to Feylin for helping me out with my purchases the last few times! read more

These guys are the worst with their grooming service! Don go here.. months of wait time, then they cancel, then there's seriously no follow up. Kaitlyn is nice but a flake. read more

The last three times when we were supposed to have our scheduled grooming appt the groomer called in sick and we had to reschedule. I hope the groomer gets well soon but we will never come back again. read more

Looking at all the reviews for the North Walnut Creek store on Ygnacio Valley Rd. and the bad grooming reviews I do believe the reviews were from past months. There is a new grooming manger at this location and she is wonderful. Tia is her name. A few months ago after taking our older dog to the California St. Walnut Creek groomer 8 times with no issues until we we got stuck with a replacement for Charli who was out on disability. After an hour there we got a call to pick up our dog because she could not be groomed, AND NEVER COME BACK. I'm not one to give up but today we needed her to be groomed and took her to the North WC Petco and she met Tia. Not only did Tia do a great job with no issues but also had our girl in and out in record time. NO ISSUES and we were told she is welcome back for another grooming when needed. It's all about caring and experience. The other Petco seems like a factory production line with little caring. All about attitude. Give Tia a try. She is caring and an excellent groomer. read more

I have brought my mini dachshund here a number of times for a cut and wash. The previous few times her hair was cut much shorter than requested, which I could live with, however after my current experience we will not be returning. I had an appointment for the previous day which they called me the morning of and advised they were down a groomer and needed to reschedule me to the next day. I show up today and their system is down and even though i had all the paper work, appointment confirmation, shot paperwork, etc. they still refused to service me after driving the 15 minutes to the facility. All I was offered was an apology and a potential reschedule for later that week. After wasting so much of my time much more should have been done to rectify the situation and it was not. read more

Every other time we come here for our dog food, there are no employees to be found. The store has everything we need. It's great. They just need more employees. Often times we have to wait 15-20 minutes just to pay for our items. read more

Petco - No one at the register. - Pet Groomers Near Me - Walnut Creek, California

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the staff here have no real concern for their animals. I adopted a guinea pig who's hair was falling out, hand atrophied rear leg and his teeth fell out about 4 days after I brought him home. I took him to the vet and they told me it was malnutrition and neglect. Petco told me he was 6 months, but I know better... and the vet put him about a month old at his visit and that was 2 weeks after I adopted him. Petcos response? You can return him. We can vet him, and IF he makes it or doesn't cost too much you readopt him in 6-8 weeks. I can't fall in love with a living creature, and then just nonchalantly return him when he was obviously ill before I adopted him. What faith do I have that he would even be vetted and not just put down? one employee there seemed caring (but she left the week following this) and they have a decent stock of items for pets. read more

Dog owners please note that even if your dog is scheduled for a set time to be groomed, they might be put in a cage so that the groomer can go to lunch. I just experienced an unfortunate situation where I was scheduled for 430, took off early from work to get her there in time, To have the groomer turnaround put her in a crate and say that she was going to lunch. I don't have a problem with her taking her lunch, I have a problem with the way they treat the animals. If she was scheduled for a 430 lunch, my dog should've been scheduled for after her return so She didn't have to sit in a cage until the groomer came back from lunch. Petco claims they care about pets and their owners, but do they really??!! read more

Our cattle-mix Murray is pampered and treated incredibly well by their grooming services. We go to Patricia and he's always a happy camper when he leaves. read more

Rigo treated our golden retriever with excellent care! He even noticed a small bump on her tail and advised that we look into it with our vet! Thanks Rigo for testing our pup with great care! She looks gorgeous- even her toes! read more

Petco - Pet Groomers Near Me - Walnut Creek, California

Dymin H. does a great job grooming our Chow Chow, Chewie. He likes going to see her and she does an excellent job w/ his summer cuts - he comes home looking like a new dog! Thank you for being so good to him! read more

This is only about their grooming services. I have a small chihuahua who's a bit of a stereotype. He snaps and is a bit of a demon. I also have a med dog and she is half paralyzed in her hind legs. She has no control of her bladder or colon. Mira does grooms both dogs and does a fabulous job. read more

I took my dog here for the Vetco clinic to get update on her shots. Yes, they are conveniently close and priced well but they are painfully S-L-O-W. We called before coming here to confirm the Vetco clinic was open 10-3, she confirmed twice that they are. Visited at 12:20p.m. and they said they were out to lunch until 1:00 p.m. So annoying they didn't tell me, I would have come before or after their lunch. One person ahead of us and it took well over 45 minutes only to tell us we had to come back the next day or another time to finish the test. Why didn't the moron lady tell us that as soon as we checked in? We would have come back another day. So I came back the next morning and one person was ahead of me so I waited over 30 minutes to finally get the heartworm test done that should have been done the day before. It was an hour before I got out of there! Super nice people but their assistants could use some training on being efficient and inform the customer better. read more

Do not ever buy any fish from here, I shoulda known better, and stuck with my gut. They use the same net in every tank, i bought a few catfish and within 2 days it gave my whole tank ick and killed all my fish that I've had for 2 years. So upset. DO NOT GET YOUR FISH HERE!!! read more

Great products but the staff tend to follow you around if you're a person of color. Unfortunately, I just experienced this. Although the worker did say she was new on the job, hopefully they will correct her racist stereotyping so that it will not prevent others from shopping at this store in the future. read more

My dog was also injured by their "grooming" department. The store manager (Erin), refused to speak with us and punted us off to customer care. Disgraceful coward. He should be ashamed of himself and his worthless grooming department. read more

This is for the Grooming department at this store location! I've taken my pet here many times for a grooming. I usually book a month in advance because they get booked up fast. The morning of my pet's appt, they left me a voicemail saying my groomer called in sick and they will call me the next day about rebooking my pet's appt within the next day or so. I tried calling them back many times and no one answers, I left several voicemails within the course of the week and I have never gotten a call back even though the voice message says they'll call you back in a few hours, THAT'S A LIE. How do you not follow up with your clients? This is very unprofessional and I will NEVER return to this Petco location again! And I definitely will be taking this issue to corporate. read more

I was in this store today. As I walked in, I saw that none of the grooming employees were wearing masks. They are in an enclosed space, no windows open that I could see, and I can't speak to the ventilation. Clearly, the employees were not complying with the store's signage that states everyone has to be masked while in the store. I asked a store employee why the employees were not wearing masks, she stated "They don't have to." Come on people, we are a year into COVID. All the employees in the store need some education on how to prevent the spread of COVID-19. Where is the leadership in this store? My recommendation is to avoid this store until they get their act together. read more

After being concerned about the conditions of the betta fish selection at the Petsmart just across the street from this location, I was hoping that Petco might be a better option and decided to check it out. Much to my dismay, the conditions of the bettas at Petco were significantly, VISIBLY worse. While I'm aware that pet shops typically sell bettas out of plastic cups (a terrible practice), at this Petco location I counted AT LEAST FIVE betta fish that had already been dead in their cups for God knows how long. On top of that, many other bettas showed visible signs of illness such as swim bladder disease (severe bloating, inability to swim straight or maintain buoyancy, and/or erratic swimming patterns that are not typical for healthy betta fish). This store also appears to be grossly understaffed. So, in summary, Petco is no better than Petsmart, but is arguably worse (at least for betta fish). The fish here are kept in awfully unhealthy conditions, and the store keeps visibly ill fish on the shelves for purchase. DO NOT BUY YOUR FISH FROM HERE!!!!!!!! read more

Very clean and well organized. It's in the very busy Orchards shopping center, so I would avoid coming here during busy hours! For example, it's right next to Safeway. Anyway, back to Petco. I saw two people working there around 4pm on a Tuesday. They were very friendly and helpful. For such a small place, they seem to have a lot, however, I am taking one star away because I called ahead to make sure they had a certain type and size of dog food. The person I spoke to said they had plenty on the floor and then some in the back. So he made it seem like there was no chance they'd run out while I was on my way. When I got there, the bag they apparently did put aside for me anyway, was taken by someone else? And was nowhere to be found. I ended up having to buy an obscenely priced 6 pound bag, for $17, instead of the 30 pound bag I wanted to get. Rhiannon was very nice and apologetic. I think they might need to work on a few kinks, like why did the one person tell me they have tons left in the back? Anyway, in general though, it was a good experience considering what happened! I could have been pretty put off by that, but it ended up being okay. read more

Visited this store for dog grooming. Set up the appointment and waited several weeks for it, when arrive there the day of the appointment they say my dog is too big. I clearly stated the dog's breed and it was not the first time the dog was in this store for grooming. The manager instead of trying to fix the situation was blaming me for a mistake they made. She kept coming back that I had made a mistake. I stated my dog's breed can never be a small dog. I haven't visited the store ever since and they certainly lost my business as I used to buy the dog food and other things there. read more

Petco uses too man many chemicals with their feeder fish and when I put them in normal water and mix their bags with the last bag from the previous bags of feeder fish it kills them all and I have to change my tank water and filter every time I get a new batch of feeder fish. It's not the first time this has happened. I'm tired of purchasing fish here only To lose them Before I get to feed them to my pet. I spoke with Gillian In the fish department and she wouldn't sell me 2 koi fish after I explained it was to feed to my pet. That's a 30 dollar sale loss to this business. I left unsatisfied with my bag of feeder fish and no koi. This was 2 days ago. I'm at home now staring at a tank of feeder fish with half of them dead floating head at the filter. This type of Business is unacceptable. read more

This is a review for the grooming. Yikes. DO NOT TAKE YOUR DOG HERE. We came because we had a Petco gift card. We buy the Pupster's food on Amazon and he has tons of toys so the only option we really had was grooming. We decided to book an appointment for his upcoming barkday. Grooming was bad. 1. They did NOT shave under his paws. 2. There are also stray hairs underneath his chin. He just didn't look good. I could have done the same thing with a pair of sheers myself. He looked somewhat groom but def. not professionally done. We had to bring him back the next day since they missed all the extra steps in grooming a dog, aka shaving the paw pads and evening out some parts of his fur. One-star bc Petco did not shave down the Pupster. But, yea, never again. read more

Excellent customer service! Megan was incredible. She was extremely helpful and knowledgeable about cats-- food, special diets, training and more! She spent a significant amount of time helping me. She addressed my concerns that I was having with my new kitty, who I actually adopted from the Petco downtown, and she did it with ease! She was, perhaps, the most knowledgeable Petco associate who has ever helped me...in my life--which is saying a lot since my Petco experiences span over 10 years easily and probably 25 different locations within 6 different cities. Anyway, I'm rambling. Also, I want to recognize "Kat" (I believe that's what I heard another associate call her). She helped me at the checkout and also assisted me with the ID engraving machine. She was extremely friendly, patient, and helpful! Bottom line -- to the higher ups at Petco, if you ever read this, Megan / Meghan, as well as Kat, made my experience 5 stars! Megan should be promoted to manager, if she isn't already? Aaaand perhaps, her name tag should reflect that she's a cat guru? Thanks y'all! ---- Another visit to Petco and was assisted once again by Megan! She is truly a gem! She remembered me and my kitty's situation. She also offered to have me take my other cat in, so she could help me properly put on & adjust the harness & leash I got for her. This associate really goes the extra mile! read more

No dedicated cashier! You can be waiting in line for a long long time while the couple store people run around trying to help customers find things. The staff is friendly but the executive manager of this store is not doing a good job staffing the store. read more

I have recently started taking my yorkiepoo to this Petco for grooming, and I'm really impressed with the results. She comes home smelling great, and is always excited to go in for her appts. Also since I knew olive didn't like the express dry they made sure to only towel dry her and added it in her file for future references. I'm glad I found a cheaper and closer option, without having to sacrifice the quality. read more

Petco - After getting her bath, she smells sooo clean and is super excited! - Pet Groomers Near Me - Walnut Creek, California

If I could give less than one star I would! Do not let Diamond cut your dogs hair!!! She f'd my Yorkie up!! I was so pissed!! He's been to get a cut SEVERAL times prior at other locations, this girl took the time to do a consult and everything but ended up doing NOTHING we talked about! She cut his face uneven and took away all of his normal features that I WANTED TO KEEP! She didn't wash him properly because there was still lint and grass in his paw when I picked him up! Didn't check the other areas but I'm sure she didn't either! Will NOT BE BACK! And to think I tipped nicely ahead of schedule being trusting, never again! They ended up giving me a full refund with no argument! Even the manager looked to be in shock at how terrible my dog looked! Shame on you Diamond! read more

I was in the area for something unrelated and decided to stop in here to see if they had my kitty's food. I perused the small animal sections since I have rats and a foster mouse. I was heart broken to see the poor little female mice they have are all sick! They have hunched backs and look thin, one of them sat hunched on top of the house with it's head down. Why are these poor babies on display and not getting treated!!!!! This is why buying small animals from these big corporate stores is terrible, it supports the poor breeding and neglect of our smallest and most innocent of furry friends. These places dont care about the health and well being of these animals!!!! read more