Don't expect any type of customer service at this location. We were in line waiting to pay, no other registers available. The man working the register was too busy talking about personal interests. Didn't even apologize or let us know that he will be right with us. Nothing. read more

Come here when I'm in need of some supplies for our dog, and when she needs a grooming. Really like that you can pick up items that you bought online in store. The cashiers here are ok, but dont seem to enjoy this duty. But the staff in general is nice. First time we took our adopted dog to this store and she marked a spot. I felt so bad, but one of the girls was like, "oh no problem, it happens all the time." What great service! And our dog always gets amazing care when we get Tyler or Grace in the grooming area. Overall, one of the better Petcos I've been to, definitely better than the San Dimas Petco. read more

Just came to buy crickets for our baby bearded dragon and Geraldine was so nice and polite. She had a friendly smile and just made my morning happy to know that she loves her job. She asked my son what kind of pet he had and actually acknowledged him which was so nice. Thank you Geraldine. Hope you are valued good young employees like your self are hard to find. read more

Petco - Receipt - Pet Stores Near Me - West Covina, California

Been here plenty of times and used to spend as much as I wanted on needed items and prior experiences have been decent. Came in for some aquatic plants and decided to check out the Bettas. Small selection and immediately noticed 4 dead Bettas on the spot and a dying one. Asked an employee about the conditions, just giving away the dying Betta and was told "they can't do that". Asked what they where going to do with it and advised is would be taken to the back and it would go through whatever it's going through (most likely flushed). Advised if that was logical rather than giving it to someone who can possibly give it a second chance. And he stuck to his response. I've spent good money here and did not want to use that as an debate point but to not want to give away a possible 1-2 dollar wholesale "item" over valuing its life was very disappointing. Not that they or petco cares but not coming back to this place. All it takes is one bad experience, Petco. read more

See all

Omg the nicest staff work here...everyone fawns over my almost one year old pup. Got a free pound of treats from the treatery for his bday. Always look for coupons on the manufacturers' websites! Just got $4.00 off for the Blue Buffalo Baby Blue Natural Chicken and Brown Rice Recipe Dry Puppy Food, 4 lbs. My puppy's having a blast read more

Ok... where do I start? Lol... I walked in Tired and so emotional! I just adopted this beautiful creature BUT he was dirty and in such bad condition. The Staff at this particular Petco was SOOOOO friendly and profashional. Even though it was the end of the day Grace gave us all so much love and attention, she took 2-3 hours including great suggestions of food and other amazing tips. Grace is knowledgeable, professional, kind and loving! I will drive the 30mil to have her care for my Bacio again. Well worth the drive. Grace, thank you again for everything and happy new year to the staff at West Covina Parkway :) read more

See all

So my Maltipoo puppy Oscar just had his first grooming appointment at petco. At first I was afraid he might not have a good haircut, but I am so amazed at how great the groomer Gracie did on Oscar!! I 1,000% most definitely recommend Gracie! I can't wait to bring Oscar back to Gracie!! read more

Petco - Oscar with the amazing Petco groomer Gracie - Pet Stores Near Me - West Covina, California

See all

Avoid employee Tiffany she was really passive aggressive. I order online and do a in store pick up and I usually get an email that says to go straight to the register doesn't say anything about waiting in line. The way she said it was supper aggressive and said with an attitude. Tiffany Told me to wait in line next time. Well Tiffany if I wanted to wait in line, I wouldn't be ordering online to pick up in store. They get a one because of her customer service. Her customer service sucks. I am in the customer service business and I would never treat or talk to anybody like that. I've been coming here for 5 years and I have never been treated like this. read more

I want to give a shout out to the manager Amber!! She is legitimately amazing! Super knowledgeable about so many species of animals, very sweet and personable, and took the time out to make me feel like a valued customer. I had wanted to sign my puppy up for training classes a while now and inquired about it to Amber. She spent almost an hour explaining everything in detail from puppy to adult classes and AKC certification testing. She even took me into the training room to look around and see what skills my dog has. In the end, I signed up for the adult dog package since my pup is a little bit more advanced according to her. This Petco is my favorite place to buy chews for dogs since they have a wide selection and carry things others don't. They also have a nice selection of collars, leashes, apparel, and bow ties. read more

Really poor customer service, the workers here are rude and few times I came in and the food I usually buy is out of stock. I'm tired of this place, definitely won't come back read more

The location is nice, the store is clean and pretty well stocked, but other than 1 cashier and the folks working in the grooming section, I didn't see any one in the entire store! I was in the fish section for a good 20+ minutes, and no one came to help me. Plus, all the lights on the tanks were off, so does that mean they are all under observation or quarantine? I want to give this store another chance. read more

Poor customer service. Rude cashier and argumentative. The tone is combative, please train your rude staff what is customer service so we can pay for our purchase and not be subjected to combative behavior. I wonder if your management is reviewing your yelp rating. read more

Went to get pee pads and the ignorant Tiffany thought I was dumping my babies ( 2 cats). We were traveling and they had a pee accident in their crate and so we went 4 miles out of our way to go to petco . (We passed several stores that have pee pads. )While I was cleaning the liner, my daughter overheard them saying " that lady better not be abandoning her animals. We have her license plates " WTF !! I was cleaning their crate.. dumbasses! They didn't realize my daughter was in line purchasing the pee pads. Tiffany and that other person are stupid and ignorant. My daughter immediately said " No we are traveling with our baby cats and they had an accident and we needed new pee pads". They didn't even apologize when they realized they were wrongly accusing me... but they did look stupid ! Lol !Rude, dummies. Corporate .. do better. It's obvious that Tiffany is ruining the store's reputation. Never ever will I shop at petco - especially that one until she is removed! read more

We recently got a dog from the shelter. So we came here for grooming. The ladies there were nice. The girl that handled Max (dog) was super nice and very professional. She did an amazing job on him and he was super happy. She suggested a few things we can do at home so he can become more comfortable. I'm definitely coming back here and asking for her. When I picked up max he was super happy and he looked amazing. Thank you again. read more

Petco - Max before groomers - Pet Stores Near Me - West Covina, California

See all

When Vanessa worked in the grooming salon, it was great. She's gone, and so is any semblance of customer service. I had an appointment scheduled to have my dog groomed this morning at 8:30AM. I showed up around 8:25. Natalie was sweeping the floor and doing other busy work, but apparently that was more important than helping customers or even acknowledging them. After about 5 minutes, she finally came to the counter because it was clear I wasn't going to leave. Natalie told me the server was down, so she wasn't checking in dogs or grooming them. She said her manager was printing the forms. I waited a few more minutes. Then she said her manager was going over to UPS to print them. At about a quarter to 9, it became clear they weren't going to do anything today. I left and tried to contact Customer Service. Their online chat and the phone number both go to a 3rd rate call center in the Philippines. None of the people I reached could understand English and I don't speak Tagalog. On the 5th call, someone finally agreed to transfer me to a U.S. based CSR. His response was "I'll email the store manager. They should get back to you in 24 - 48 hours. If I see that they haven't in a couple days, I'll escalate it to the district manager." So to sum it up, the grooming salon can't be bothered to groom dogs, and customer service is a myth to the entire company. Then again, looking at the canned responses to all the negative reviews of this store, it should be obvious they don't care about customer service. I see why Vanessa chose not to come back after she left on maternity leave. read more

Love this pet store! We shop here all the time for our pooches. Our Rescue Archie (Rottie) just graduated from level 1 obedience training. Valarie was awesome and helped us out so much. We will be back for level 2! read more

Petco - Pet Stores Near Me - West Covina, California

See all

Grooming department. Scheduled an appointment for our dog to get groomed over a week ago. We received a call the morning of the appointment that the groomer couldn't do the appointment and that they will need to reschedule. It's not the fact that the groomer couldn't do it, it's the fact that they don't have a system in place where they could accommodate us in the event that a groomer can't make an appointment. And now all the other groomers around the area don't have availability for weeks, which is always the case. This isn't the first time this has happened either, the last time they didn't even bother to call they just sent a text message day of as well. read more

Bailey always has the best experience with Tyler she always sends her home with a sweet report card. I can tell Bailey enjoys being with Tyler because when she sees her, her tail is wagging. read more

Petco - Pet Stores Near Me - West Covina, California

Took our niece here because she wanted 7 goldfish for her 7th birthday. We asked for 7 and they said they could only give us 1. The employees there were so pretentious. They asked what kind of tank we have. They then told us to buy this filtration system. They then told us, before we could buy the 7 goldfish, we needed to buy a certain pH monitor. Best part? They weren't done. We had to buy a certain kind of fish food that was super expensive. Actually, everything they told us to get was super expensive. We just wanted 7 goldfish at about a dollar each. For crying out loud, this is our money and we are buying the fish for a child. We understand that they are living animals. This is a gift for a 7 year old who is being taught how to care for a 7 pet fish. But no, these employees think they're PETA or something. Get a life. Let us buy what we want to buy. We have the proper tank by the way and a proper filtration system to elongate the lifespan of the goldfish, by the way. But the employees are so well-versed in what we need to buy that we don't need. read more

The grooming salon is awful! As soon as I got in for our appointment the lady had attitude would I even give eye contact to me and my husband and right away said they wouldn't be able to do him because of notes on file for him I have Bff e never heard on notes other locations do him fine. They dragged him away as I walked away I told my husband something's not right I had a feeling. One hour later I get a call that lucky tried to bite them and I had to pick him up. I am so upset the so called grooming manger was rude unprofessional I was talking to leader when I got there I asked her to meet me in the grooming area because I didn't want to talk to them the grooming manager laughed at me kept interrupting me as I talked, there was 5 people in grooming and they all where on their phones and the manager then said my dog was banned from all petcos I was livid I was yelling I admit that but my dog is my family and know one treats us like this. There is a lack of customer service and empathy for pet parents here don't bring your pets here! read more

Given that my dogs need 5 star luxury food all of a sudden, I've found myself visiting Petco every week. At 1st I hated this location..I'm much more of a Petsmart type person but they don't carry the special kibble that I feed the pups so I've had to adapt. Thankfully the staff here is friendly albeit really busy most of the time. My favorite thing is their return policy (not that I'm one of those serial returners because that would be annoying). I got a new puppy girl recently and she boycotted her crate along with the $15 clip on water bowl that I bought, bringing me to a grand total of just under $200. Needless to say, I wanted my money back when she decided she wasn't going to use it. The staff asked me no questions and I had no issues returning the items. They even helped me get it in and out of my car each time. They also seem to have a rewards program that is much better that Petsmart's so kudos to that. read more

I rarely shop at this Petco location because it's just a further drive from my home. But on occasion I have been here to purchase dog food, a dog crate for our little dog and also to visit the Vetco clinic (low cost pet clinic). The Vetco clinic is here every other Saturday in the mornings to the afternoons by the way. Anyways, this Petco location is definitely on the smaller side but still has the essentials you are looking for. I've never had a bad employee encounter (also have never had an employee go that extra mile for me here as well, but I'm okay with that). This Petco is located in the same plaza as Fresh & Easy, Panera Bread & Alfred Angelo (it is actually right across from Alfred Angelo). Although the parking lot is a fairly large size, parking can definitely be a challenge because of all the number of businesses in here with other customers wanting to shop at them. Make sure you sign up for their loyalty rewards program to take advantage of the additional discounts/ coupons. read more

Poor customer service in grooming department. They're not helpful and are very rude! They cancel my appointment can't even help me with rescheduling. Rude woman transfers me to speak to a manager and just hangs up the call read more

This is an update to my review from last year about the West Covina Petco store. I stopped by to pick up a couple of doggie toys. While I was browsing without any particular item in mind, Gilbert stopped by to recommend a Kong branded toy and explained how you can hide a snack on the inside. Additionally, he explained that if you were to freeze the toy with the snack inside, it can actually pique the dog's interest over an extended period of time as it melts and thereby keep your pet occupied from anxiety-caused behavioral problems. I found this input to be extremely helpful and wanted to note how the associates at this store really do have an interest in pets and put themselves in your shoes. This store may not be one of their full size retail locations, but the customer service has been rock solid consistent for the past two years. read more

I asked an employee if I can price match with their website and he said yes and walked away and said why don't you just order online. Seem pretty rude to be saying that behind a customer's back and I heard it (online charges for shipping). Later at the register I found out that he was the manager, Jeffery which makes it even more embarrassing for them. No customer service for this location, seems like the manager dislikes his job and customers. Corporate or the district manager needs to get him in check or replace him. Will not be shopping here again. And I advise you guys to do the same! And also my dog is pretty well trained and they asked if I got him trained here. Lol I would never get my dog trained here. I hired a private trainer that has more experience than these guys! read more

Our shopping experience just now with Jovanny over exceeded our expectations! He was not only extremely knowledgeable, but super professional, courteous and genuinely eager to help. I definitely recommend shopping at this Petco. read more

I been taking my dog (Lucy) here for a trim of nails and they take very good care of her. At first she alil nervous but then she opens up read more

Petco - Pet Stores Near Me - West Covina, California

Alex did an AMAZING job grooming our little angel. She was so informative. She gave us awesome tips and tricks. She only suggested what was needed for our little Raider. We will definitely be back. read more

Petco - Night and day difference!! Thank you so much Alex so taking such amazing care of our guy!! - Pet Stores Near Me - West Covina, California

See all

Not sure if the cashier is new or what but the customer service is not good. I paid for some crickets and waited 20 minutes to get them. I over heard the cashier talking to another employee about the crickets I bought and she told her that they were sold out. No one said anything to me I waited 5 more minutes and the employee came out with my crickets. Absolutely ridiculous. read more

Walked in with my 2 kids & pug. My birthday boy wanted to buy his pup a couple things, when i asked if i could try t-shirt on pup the cashier with the red eyes and blue/green hair ask only groups of 2 and said 1 kid could wait outside. Unfortunately now driving up the street to pets mart. I know it's a pandemic but really? If she was so concerned she should have taken off her filthy gloves before touching her face to move her wild hair read more

So Happy with Alex today, she did good job for my dog! Very professional and friendly! Thank you Alex! read more

See all

This was literally the worst grooming experience of my life. The staff was completely rude and thoroughly unprofessional. And the facility is completely disgusting. There was hair and nail clippings all over the floor. And their manager, ANDREW, was completely prejudiced. racist and sexist towards African Women. And the lady who took charge of my dog literally started insulting him and calling him rude names. and they literally didn't even complete the appointment. they literally called me and said they didn't feel like clipping his nails, WHEN I LITERALLY PAID TO HAVE THEM CLIP HIS NAILS. the facility is filthy. And my dog contracted kennel cough from them. read more

They're almost always short staffed, they have no one to help with the fish section and they also don't have fish variety. Staffing is also rude, maybe because they're short and overwhelmed! read more

When I left this salon, I was so upset it took everything in me not to scream and cuss at the rude grooming lady that was working at the time. According to my receipt, her name was Bridget. I called the day before, and they said I could just walk in for a nail trim and I would not need to wait. So I get there, at 5:15pm, and she tells me that her bather just left, so it was just her, and I would have to wait like 5 mins. I told her I was in a really big hurry, and wanted to know if she was sure it would be only 5 mins, because otherwise I would go to Panera first to make the best use of my time. She said she had another dog after the one she was working on, so basically implying that if I wasn't there when she finished the dog she was grooming... she would start on the other dog and I would be screwed. So I took my dog for a walk around, came back... she's still not done. It's been at least 5 mins. So I stand there holding my dog for another like 10 mins. There is NOWHERE to sit, which is so stupid... especially if they are going to be making people wait. I had been on my feet all day at work, the last thing I wanted to do was stand. So when she finishes I try to hand her my dog.. and she won't take her... she said the dog has to walk in. My dog has really bad back legs, and she is terrified of linoleum AND hates getting her nails cut. She's not going to "walk in".. so I get upset because this woman cannot clearly communicate with me what she expects me to do or what the reasoning is for this nonsense. Note I had been here before and this was a new rule. So finally she says the dog needs to walk on camera, and she opens the little door can I set my dog down so they can see her "walk" on camera" before she picks her up off the floor. So retarded. So I go to pay, and this line takes forever. They have one cashier working at the front. The line took so long, she was done cutting my dogs nails before I had a chance to pay. I try to talk to the manager about this incredibly rude woman.... and when I tell him I had to wait 15 mins, when she said 5.... he says "that doesn't sound like a long time".... I got so angry. Clearly this moron did not understand my POINT.. which was I was told I would not have to wait, and that I did not need to make an appointment... and I told her I could go to Panera first if it helped, but if I had I wouldn't have been able to get her nails cut at all. I just told him I would call corporate. Which now I don't think I am going to do, I feel like this review is enough at this point. And to kick it at all off... I get my dog... and her nails are barely cut. Some of them are still long! I specifically told her to cut them as short as possible, because my dog has really long quicks, so you have to cut them down as close as possible otherwise they are still too long. I was too pissed and done with this place to mention it, I just stormed out. Without a doubt I will NEVER be back to this grooming salon. I will be going to Petsmart, which is where I normally go. Cheaper, faster, and the customer service is a million times better. NOTE: In regards to the positive reviews left in 2010... there use to be a couple young girls here before that were AMAZING with animals and incredibly sweet. So years ago, I loved taking my dog here for the bath and brush special on Tuesdays and Thursdays. read more

If many of you are frequent visitors of L.A. Yelp talk, you may have witnessed poster Antonio G's claw toe avatar. Yes, the picture has burned an ugly image in many yelper's minds. Lucky for me, my three pups had not gotten their nails trimmed in years... so Antonio G's avatar was only a daily reminder of this! To be honest... my dogs are kind of assholes... So I wasn't looking forward to any interaction with strangers who were about to mess with their nails. Upon arriving I was told to bring proof of vaccination and it would be $10 for each dog. No problemo, I figured the price isn't THAT steep since one of my dogs will more than likely end up biting one of the workers. I gotta say... I have never seen my dogs so calm with strangers. They knew exactly how to work around them. I was in and out of there in about 20 minutes. One of the workers was all over the place spoiling them with hugs and smooches. From my time spent there you could see all the animals were carefully taken care of. After watching the workers with the animals, the price was no longer an issue. I wouldn't mind leaving my dog here for grooming. I've been to other places were dogs are often neglected. This will definitely become my regular grooming salon. *Come on Tuesdays and they only charge $7. read more

I'm not a huge fan of Petco, my experience has been that the employees are not very friendly & I have visited a few: Montebello, W Covina, Industry, San Gabriel, & Whittier. Anyhow, this review is based on the W Covina Petco, I go there because it's close by & they carry Merrick dog food. So I head over one night, I walk in & the older guy working the register w/the salt & pepper spikey hair (who is at the time ringing up another customer) says "Hello", I say hello as I'm walking toward an aisle, then he says "you know what you're looking for, because we're closing up". I was shocked because when I exited my car I looked at the time & it was 8:44pm, & they close at 9pm. You would have thought I walked in at 8:59 pm & 10 seconds. I thought that was VERY RUDE of him, & I said yeah I do, what did he expect me to say no I don't know what I'm looking for so I'll come back tomorrow, yeah right. Anyhow, the 1st thing that came to my mind was I'm never coming back to this place, then I got the $5 off in my email that evening, so I have gone back & the next time the people were friendly, goes to show how 1 person can ruin your shopping experience. read more

BEST PETCO EVER! Crystal is the greatest! I had purchased a fish at Walmart, being told that goldfish were the most low maintenance fish. Which, going to Wal-Mart was a mistake in general. Especially when their employee (at Wal-Mart) said I was Darla from Nemo. I had done some research on goldfish maintenance, and as a first time fish owner; I was wary, because I did not want to kill my little fishy. That's where Crsytal, pulled a Mr. Miyagi and informed me about gold fish, and fish care. Little did I know that even though I was doing my best to take care of my little fish, he still wasn't in the best living conditions. Thanks to her, Tupac will now be happy in his thugged out filtered tank. All in all, this pet co has an AMAZING staff and establishment. It's clean, an organized, and their staff if very well informed and kind. I recommend everyone to go there! However, my fish died because it liked eating it's own poop rather than his food -_- read more

Horrible customer service!!!! No one is answering the fucken phone for the grooming department. I've called 10 times now and I keep getting "we're sorry but it looks like the groomers are all busy right now". I'm sorry but the customer comes first! Answer your damn phone. It's like this everytime I try to book a grooming appointment for my dog. Get more help and put the phone loud enough so the groomers can hear it in the back when their supposedly grooming dogs!!!! Horrible service read more

This place is dark and gloomy. I have not had any pleasant experiences here, and after my last experience I have decided to not shop here at all. I am glad to have a forum to spread the word on just how bad this store is. The products here look old and tattered. I came here to purchase food for my cat that is only available at pet food stores (Neutro Max). I purchased the bad and took it home. Before I opened the bag, I received an email from the manufacturer stating there was a recall due to some contamination. It was not a life or death recall, just more of a quality issue with the potential to effect the health of some pets. I brought the bag back to the store with a copy of the recall. The person I approached said they were aware of the recall and had removed all the questionable items from the store. They provided me the opportunity to exchange my bag for an un-recalled bag. When I looked, the items on the shelves were under the recall - this means they had not been removed. I went back up to the counter to a different person at the cash register. I brought the issue up to the person, who seemed to act annoyed and un-apologetic. They told me they knew there were recalled items on the shelves and had no plans to remedy the situation. I was appaled. This is their JOB! Proceeds from our sales pay their salary and they are responsible for the items on the shelves that are used to care for and sustain our little loved ones. So, I decided to not contribute to this person's salary and to the sustainability of this store. I took my item to a different store, who seemed to care more. Now I shop at PetSmart and have never had a problem. read more

I used their grooming services for my dog to get a bath and haircut. I asked them to cut her fur down 50% and clean up her face. The lady groomer agreed. You have to pay before you pickup or even see your dog. Paid and got my dog and they shaved almost all of her fur off which is not what I asked for at all. Will not be going back. read more