Cancel

    Open app

    Search

    Petco

    2.9 (107 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

    Recommended Reviews - Petco

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Derpy
    Mona P.

    I have a 8 yr old Pom/Terrier. She has anxiety and is not very great with the whole let me touch your paws. I had stopped taking her to Petco Grooming for a while after one of their main groomers left . I recently returned to grooming my baby here . After a bad experience at a well known groomer. I have never worried about the safety of my baby nor the capabilities of the staff . Hummingbird has been her groomer and she is an absolute gem !! Friendly , informative , and takes good care of Derpy when she is there . My baby always smells so fresh and her fur is all so soft . She even lets her trim her nails which for me is a totally I'm sold !! . I like the convenience, and the staff . We will continue our grooming journey here with Hummingbird ( Jeannine ) . Thank you for always taking such care with Derpy !

    Erika C.

    Don't take your pets here at all!!! I have been taking my puppy for grooming at other locations and they been beyond the best!! This week I took my puppy of 3 months on Friday morning 11/03/23 for grooming and he was walking and running perfectly fine. After 30 min of being there I get a phone call from a staff saying to pick my puppy because he was injured and they couldn't do the services at all. How does that happen when my puppy was perfectly fine. Sadly now my puppy has been limping since I got him. This Petco and staff don't care for your pets at all if you want a good service just stay away from this place and go somewhere else.

    Unnecessary shaving by Elijah, the laziest groomer and approved by Paige the manager.
    Holly R.

    Terrible grooming experience with Elijah and manager Paige. Be warned, if your dog has even the smallest matt that could be easily brushed out, they are too lazy and will SHAVE everything off instead. My dog was brought g t in fully brushed before her appointment to avoid any unnecessary shaving. I picked her up terrified, haircut uneven, and the "report card" read she is calm and cooperative. And when I expressed my concerns to the manager, she could literally care less and only talked about how I "signed the disclosure form" that Elijah misspoke about (he said he would "cut out any matting, but apparently it says they will "shave," which is how they ended up shaving all of her face). I've taken my dog here for years under the care of Vanessa, but ever since she left we have had horrible experiences. Petco, please don't rush these grooming and praise your groomers for rushed, poor quality, lazy haircuts.

    Plants (and this cool moss thing that goes around the drift wood) I got from this petco are awesome and I will definitely buy more.
    Katsumi W.

    Wish I could give this place 6 stars. Shocked that it only has 3 star average. Easily the best petco I've been to and that's saying something bc I like most Petco stores. Special shout out to which ever manager I spoke with the other day when I had to return a faulty tank that had a crack in it that was hidden under the sticker it came stuck to it. She was really amazing, patient, and kind (even though I didn't have a receipt she found me in the system with this LONG string of numbers that comprised my purchase ID#) and, even though the cashiers are sometimes understaffed during a busy time, they are always so nice and patient with all the customers. But also, their aquatic section is beautiful. It's obvious they care about the fish, the water is crystal clear whenever I go, their aren't a bunch of dead fish in the tanks (cough cough Natomas Petsmart) the aquatic plants in the tanks look so well taken care of it's hard not to buy them all, and they respect your time instead of rambling on or subjecting me to an interview/interrogation about whether I'm worthy of their fish before purchasing (cough cough Natomas petsmart). Obviously it's a good idea to check with customers if they have any questions or make sure they have everything they need to keep the fish happy/healthy and they do that here but in a nice, productive way.

    Services menu
    Charlene G.

    I always enjoy coming to the Petco because the customer service is always on point. I could be slightly biased because my dog is the cutest dog in the world, but they take such good care of my fur baby in the grooming department. Booking grooming appointments is super easy online, but it's also nice that they put you on a cancellation list and actually do call you if an earlier spot opens up. Another plus about this store, is that it's always clean and organized.

    After

    The grooming department here is AWFUL. I have been taking my pup here since I got him at 10 weeks old. He is very hyper and has a hard time sitting still, but I continued to take him in MONTHLY for hair, nails, and teeth. Winter rolled around and my little fur baby decided he really loved sweaters .. but with the amount of hair he has, he quickly matted! I tried brushing him out the best that I could before turning to them for help, but she said that his skin was getting so irritated the best thing we could do at that point was to cut it short. Little did I know that meant taking him DOWN TO THE SKIN, but that's another story. Fast forward five months, and he finally has hair again. I have FOUR different brushes that I use on this dog on a regular basis. The second I bring him in she tried to say that he was "oh so tangled". Mmm, SLIGHTLY tangled .. MAYBE!! She sent me a text four hours later saying that she did the best she could, but that I needed to be more consistent about bringing him in. Uhhhh .. I was consistent until YALL SHAVED HIM BALD!!!!!!!!!!!!! So I go to pick him up, and they won't even let me see him until I go pay. I know my boy doesn't sit still, so I tipped her very generously for her time and effort!!!! I go back and show my receipt, ONLY FOR THEM TO BRING OUT A COMPLETELY SHAVED DOG!!!!!!!!!AGAIN!!!!!!!!!!!!!!!! Not only that, but they left his face with FOUR INCH hair, talking about he is "too unsafe to cut"! WTH???!!! I decided to call back the next day and ask if they had time to fit him in and try to touch up his face so that it at least looked like the rest of him, only to receive a VERY RUDE text message blaming me for not being consistent. NOPE! NEVER AGAIN! I pay $85 to these groomers, on a REGULAR BASIS! Though she did say that I could go back for her manager to try to cut his face "to my liking", I absolutely will not ever let this group of people touch my dog again! After reading their reviews on Yelp, SO MANY PEOPLE have had the EXACT same experience here ... picking up bald dogs and they blame the dogs behavior or the owner. This is terrible, terrible customer service! Y'all need to learn to take responsibility for yourselves and stop blaming your PAYING CUSTOMERS!!!!! In less than 30 seconds, I have found SEVERAL four and a half and five star groomers in the greater Sacramento area. This Petco's convenient location is no longer a factor - we will be taking our overpriced hair cut premiums elsewhere, thank you! My poor dog loos like a damn fool for a second time *BUT - I am compelled to say, that the rest of the staff here is great. My son and my pup know them well, and I have never had a bad experience with any of the normal staff! They are patient with my son who always wants to see the animals, and they help me dig for worms for our bearded dragon if there is not a good selection on the shelf (Friday around noon is delivery day) It seems like this feeling is mutual for many other customers at this store. Just stay away from the grooming department! Before and after pics .. just for the heck of it

    Su Y.

    I was disrespected by Paige, manager today. I was told that they have a 14 day return policy on their fish. I misplaced the receipt and know that we had the fish for 7 days. Anyhow, when I bought the fish, I included my petco reward account so I'm sure if they wanted to look it up, they would have it in their system to connect my phone number to the transaction date and receipt. While there, my daughter wanted another one to replace the one that died so we picked one up and went to rung it up. As we were waiting in line another employee asked to help and he accidently rung up the dead fish. I told him that the fish he just rung up was dead already. Then the manager Paige who was ringing up another customer from another register 6 feet away yelled out their return policies and accused me of trying to return the fish with "another employee". She was making a big deal and came over to the register to watch the employee rung me up. I asked her to give me some space and she refused to. Then I had to ask her again that I would like to pay for my things without her presence because I can feel her negative energy and the tension. She was standing next to me with close proximity without a mask. She was rude and disrespectful. She was discriminating against me just because I'm Asian. I'm sure if I was Caucasian like her, she wouldnt treat me this way. She was rude to her Co-workers as well and he was not Caucasian. I could tell he were scared to talk to her and did not even try to explain what had happened because she already came over with a presence announcing she's the manager and whatever she says goes. She comes across with this entitled title. Corporate should evaluate her closely because if she continues to work here with a negative attitude and being disrespectful to customers then I'd rather go to Petsmart to get my pets their goods. Also, she owes my family an apology for being rude to me infront of my kids. It's a shame my kids had to witness this. Even as I left, she threaten me to contact Corporate. Well, Paige, I did as you wished. If I could, I wouldn't give Paige and this store any stars.

    Michael C.

    So.... Look at the pictures, this was sold as "New". This was used, has hair all over it, it has obvious damage and marks on it as well. Just amazed at how they can throw a piece of tape on it and sell it like this....

    Good stuff

    See all

    1 year ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 5
    Thanks 2
    Love this 6
    Oh no 0
    Photo of Giovanni B.
    52
    110
    340

    1 year ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Erika C.
    129
    14
    4

    3 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 2
    Photo of Holly R.
    345
    40
    20

    1 year ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Charlene G.
    2209
    2264
    11010

    5 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 28
    Thanks 0
    Love this 24
    Oh no 0
    Photo of Josephine W.
    108
    100
    58

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    6 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 2
    Photo of Rae L.
    67
    108
    114

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jenn P.
    186
    24
    8

    3 years ago

    Paige was awesome and went out of the way to help me! They always have everything I need for my pups and gecko. Thanks Paige!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Su Y.
    133
    50
    45

    5 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Petco C.

    Petco C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Michael C.
    139
    85
    16

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Scott D.
    272
    459
    11368

    10 years ago

    Helpful 40
    Thanks 0
    Love this 38
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Edith C.
    4
    28
    257

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Dexter V.

    Dexter V.

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Allen K.
    97
    274
    1116

    6 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Dexter V.

    Dexter V.

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joel B.
    0
    18
    10

    6 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Nino D.
    6
    114
    27

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jerilee M.
    230
    54
    22

    6 years ago

    Business owner information

    Photo of Dexter V.

    Dexter V.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Allie A.
    125
    2918
    1050

    11 years ago

    Helpful 3
    Thanks 0
    Love this 5
    Oh no 0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Darlene M.
    226
    154
    154

    13 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    Page 1 of 3

    Petco Reviews in Other Languages

    Ask the Community - Petco

    Review Highlights - Petco

    Darren signed us up for beginning puppy class and it was the best possible experience we could ever expect.

    Mentioned in 2 reviews

    Read more highlights

    Cloud 9 K-9 Dog Training

    Cloud 9 K-9 Dog Training

    (18 reviews)

    Desiree is amazing. My guy had picked up some bad behavior and a refresher in boundaries was…read moreneeded. Desiree was quick to return my call. Came for initial visit and made recommendations. I realized I was the one who needed retraining. She is patient and has a very positive attitude. I have since referred a few clients her way and will not hesitate to refer more.

    I believe Desiree saved my dog's life. And I know She renewed the joy of dog ownership for me. My…read more130# Dane began developing dog and people aggression at about 1 year of age. Before that, we enjoyed dog parks and meeting other dogs and their owners on our daily walks. She became aggressive during puberty. The Vet said let's wait to see what happens after the spay. Jade got more aggressive, not less. Desiree is a dog whisperer. When we met at our consultation, Desire walked into my backyard, and Jade snarled and bounded across toward her. I almost fainted watching my huge dog running toward her. Desiree did her trainer thing, and Jade completely relaxed. I watched Jade become putty in her hands within minutes, and I AM NOT EXAGGERATING. The training was detailed and extensive. My dog responds to me when I call her with a quiet "hey" when she starts to play with my cats or go towards the kitchen. She places in the house even when guests arrive, or someone rings the doorbell. Her PICA (eating non-food items) is almost completely gone. ( Jade is s/p a life-threatening bowel obstruction after eating a towel) She went to the dog park and played with a Golden until her energy was spent a few days ago. I can play with her off-leash and have confidence in my abilities to communicate with her. A couple of weeks after the training, Jade all of sudden began to be triggered by the satellite dishes and telephone polls on our walks. Well, you can imagine how difficult it became with aggressive barking and then refusal to move. I called Desiree, and she drove the 20 miles to my house immediately. She offered some recommendations, which I applied right away and I could see that the initial onslaught of fear dissipated over a couple of weeks. Desiree is professional, prompt, clear, and is phenomenal with dogs. It's been 8 months since training and Jade is an amazing companion. Thank you, Desiree

    PowerHouseK9

    PowerHouseK9

    (143 reviews)

    I planned to board my 125‑pound dog at our local pet inn while my family and I were on vacation…read more During his trial weekend, the staff realized they couldn't walk him safely -- when he saw another dog, he pulled so hard that he knocked the staff over. They let me know he wouldn't be able to stay unless he received professional training. With only two weeks before our trip, I reached out to PowerHouseK9. Anthony took him in for a week and made an incredible difference. He taught our dog to heel, walk calmly, and stop pulling on the leash. The improvement was obvious the moment we picked him up. Anthony is knowledgeable, patient, and clearly skilled at working with strong, high‑energy dogs. I'm extremely grateful for the results and highly recommend PowerHouseK9 to anyone looking for effective, professional dog training.

    Updating my review to say how incredibly happy I am with Powerhouse K9! My puppy is now 8 months…read moreold and has spent a total of 5 weeks here (3 weeks for board-and-train and 2 weeks for regular boarding). As a first-time puppy owner, I wasn't sure what to expect or if puppies just naturally outgrow certain behavioral issues. Either way, this is the only formal training she has ever had, and the results speak for themselves. She came back so incredibly well-behaved. And has reminded well behaved. When we go out in public, people always come up to see her because she's cute, but what they *constantly* comment on is how exceptionally well-behaved she is for an 8-month-old puppy. It is so validating to hear that from strangers! I love and fully agree with Anthony's methods and what he does here. If you want a well-behaved dog, Powerhouse K9 is the only place to go. Highly recommend! Full disclosure: I have a pure poodle and they are known to be smart. I brought her to PowerHouseK9 initially at 4.5 months, only weeks after adopting her so my reviews are specific to this. I cannot speak to any other situation or dog breed.

    Sierra K 9 Academy

    Sierra K 9 Academy

    (24 reviews)

    Several months ago, I found a husky mix on the street. As an experienced husky owner, I named her…read moreSky and decided to bring her into the family. However, I realized almost immediately that she had some serious behavioral issues--specifically intense leash aggression and barking--that I simply wasn't equipped to handle alone. After researching local options, I gave Bill at Sierra K9 a call. It was clear right away that he has a genuine passion for what he does. He took the time to listen to my specific goals: I needed Sky to truly become part of my "pack" and be well-behaved enough to join me at breweries, and events. Bill outlined his methods and experience in great detail, and we sat down to map out exactly what it would take to get her there. I opted for the two-week intensive Board-and-Train program. Bill made it clear that the training wouldn't end when I picked her up; he committed to meeting with me for as long as it took for me to feel confident. Throughout those two weeks, Bill and his wife, Shelby, sent regular progress reports, photos, and videos. Seeing her thrive gave me so much peace of mind--it was obvious she was making strides and was incredibly well cared for. On pickup day, Bill and I had a thorough hand-off session. While I was impressed with Sky's progress, Bill was honest with me: the foundation was there, but the real work was just beginning for both of us. When we got back home, I'll admit I struggled. The leash reactivity and pulling returned, and I felt completely hopeless. But Bill and Shelby didn't leave me hanging. They checked in daily, "talked me off the ledge" more than once, and quickly scheduled an in-person session at my house. When Bill arrived, he could tell I was frustrated. He calmly reminded me of the process and took Sky's leash; she immediately "snapped back into shape"--no pulling, no barking, just focus. He carefully observed my handling, gave me manageable homework, and, most importantly, helped me reframe my mindset. He taught me that training isn't a chore; it's an exercise in patience and a form of therapy for both the owner and the dog. Fast forward one month: I've been working with Sky every day and meeting with Bill weekly (and he is always perfectly on time). The transformation is night and day. While she's still a little better on the leash with him than with me (haha!), she is truly a different dog. I know now that with time and Bill's continued guidance, Sky is going to fit in perfectly. I'm actually enjoying the work, we celebrate the wins together, and I am sincerely grateful to the Sierra K9 team.

    I had an incredibly positive experience with Sierra K9. I was dealing with a really stressful…read moresituation where my dogs were constantly fighting, and I honestly wasn't sure if they could ever safely live together again. Bill was patient, knowledgeable, and very understanding of how overwhelming it felt. Bill took the time to assess each dog's behavior and explained everything in a way that made sense. The training methods were clear, consistent, and focused on building trust rather than fear. Over time, I started to see real progress, not just in my dogs' behavior, but in my own confidence handling them. Thanks to Bill's guidance, my dogs are now able to coexist peacefully, and the atmosphere at home is so much calmer. I'm truly grateful for his help and would highly recommend him to anyone dealing with similar issues.

    Midtown Mutts - Puppy Spirit in the ball pit

    Midtown Mutts

    (64 reviews)

    River Park, East Sacramento

    I brought my puppy here for socialization class and came back for their membership training…read moreclasses. Cassi and Lindsay have been great trainers and I have noticed a difference in our dogs. They use positive reinforcement for their training method. Midtown Mutts also offers dog walking, 1:1 sessions and pet sitting. My neighbor uses them for pet sitting and she loves them. You pay based on how many visits and the length of time you want them to stay. They take pictures everyday they visit to show you how your pet was that day. Pros: they have a membership and you can choose 1 or 5 classes a month. These classes don't roll over if you don't use them - I made the mistake of thinking they do. They have a calendar where it lists the classes, time and topic. The calendar is a bit clunky and confusing so it takes a bit to figure out how to navigate. If they don't have too many people sign up and you need help in a certain area, they accommodate your request. They have answered my numerous questions and been very patient. I can say my puppy REALLY enjoyed class because he was showered with treats also as a lab, he never turns food down! Cons: if there is a large class and the gym in the same business structure is busy, parking can be a bit hard to find.

    I have been taking my puppy to Midtown Mutts through their puppy socialization classes and then to…read moretheir group training classes. It has been fun to watch her become more confident and get better at the things we are practicing.

    Prestige K9

    Prestige K9

    (36 reviews)

    If you are skeptical - that is normal! I totally was. I dropped off my 9 month field lab to them…read morefor the 4 week boarding training program. Vader (our pup) was a quick learner and we started the structure at home, but we wanted to help him out with extra training. So we reached out to Prestige K9, and the response was very quick and the phone call to discuss what we wanted out of training was refreshing. We had him boarded over Christmas and new years, even with the holidays the results show - Vader is very attentive, listens to his commands, and is still the fun field lab we dropped off! All of our friends and family are impressed, and we are now those dog owners where people ask "how did you do that" - prestige did it! Do note you still have to keep doing the stuff at home in your routine, but we are very impressed and I would like to note Javier and especially Ally for how well they worked with Vader. We did our first follow up with ally and she is great, she brought out her dog to help Vader train with distractions and they got to play a little. This is where you want to take your dog people! I put a pic of an update they sent us of Vader for Christmas, and a pic of Vader and ally's dog doing place. Thank you guys!

    Update: While we cannot go back and time and change my experience with this boarding facility, they…read morehave been very gracious and willing to rectify the situation post-stay. They have explained that their communication system will be updated and they have re-trained newer staff. They even refunded the cost of my vet bill to get my dog's injured paw looked at. I believe Prestige truly cares about their customers and dogs, and once changes are implemented, they will be a great boarding facility. I think K-9 Prestige has the potential to be good, but they really need to improve their communication and staff training. The initial phone call with Chelsea was positive and fairly informative about the boarding process. I called a week later to officially confirm the booking, and instead of having someone call me back to confirm over the phone, they sent me a text with a link to confirm the booking and pay the $100 deposit. I could've (and in hindsight, I should've) called again to get more information and ask more questions before officially confirming, but I had faith in the high reviews so I figured it would be okay. Three weeks later, I dropped my dog off in the evening. The man who greeted me didn't ask me any questions about my dog except for how much food he eats and if I wanted him to be walked around the property every day. I asked if that was an additional charge, and he told me it was not. I also mentioned that my dog could not get his ears wet during the bath at the end of the stay due to ear infection medicine, and the man told me that he would put it in the notes. He then proceeded to leash my dog and start walking him to the back room. I had to ask, "Is that it?" because he couldn't possibly just be walking away from me with no further information about my dog's five-day stay with them. At this point I had major red flags, but I was leaving on a trip the next day and really needed a place for my dog to stay. So once again, I figured I would have faith in the high reviews and trust that my dog would be safe with this company. Three days before I picked my dog up, I called to confirm that it was indeed put in the notes that my dog could not get his ears wet during the bath. When I called, no one answered the phone, and they didn't have a voicemail claiming to be Prestige K-9 (it was a generic voicemail message). I thought this was weird, so I didn't leave a message and figured I would try again in an hour or so. A little bit later, I got a text from the same number asking if I had reached anyone or if I still needed help. A text in response to a phone call is not really professional in my opinion, but I texted back in case they did not have someone readily available at all times to answer phone calls. When I brought up the fact that my dog could not get his ears wet, no one had any idea about this. They assured me it would be put in the notes this time. I also asked for an update to see how my dog was doing because he's a very nervous puppy and I think it's fair for a dog owner to want to know how their beloved pet is doing away from home. I was told that a message would be sent to the care team and that I would hear back from them. This was very strange, as I expected a direct line to the people who were actively taking care of my dog. Two days went by and I heard nothing. The morning I picked up my dog, I called early to triple check that he would not get his ears wet during the bath, and luckily this time they were aware. When I picked up my dog, I found out that the daily walks are actually an additional charge and that my dog was not walked, nor let out of the kennel run, the entire five days he stayed there. They also let me know he got a cut on one of his paws (which I later found out upon inspection was actually two separate cuts on two different toes). I understand injuries can happen with nervous dogs when staying in new places, but they didn't seem to do anything about the cuts and they were still bleeding a lot when I picked him up. They also wanted me to pay before I even saw my dog, which was ridiculous considering they couldn't give me any update on my dog's well being over the previous three days. The handle on the food scoop we left with his food also came back broken, which is not a big deal; it just adds fuel to my irritation with this whole experience. The team I checked out with were apologetic and professional, claiming they were having issues with their communication system between the office and the caretaking team and that the employee I checked in with was new. But when I'm putting my dog's life in the hands of strangers, technology issues and poor employee training CANNOT be an excuse for bad communication and misinformation. I believe the employees here do care about dogs, but until this company gets their act together, I will absolutely not be taking my dog back here.

    Petco - pet_training - Updated June 2026

    Loading...
    Loading...
    Loading...