Since I moved to Metro West I have been using Peterson Oil. They have been fantastic from the original sign up process (monthly delivery) to the full system cleaning I had done. When the tech arrived he was extremely through and took the time to go over the parts of the oil burner and my system. As a new home owner it was nice and refreshing that the tech took the time to go over everything with me and explain to me what I should be looking for when it comes to problems. I have not had any issues with the customer service team members and my phone calls were returned very promptly. read more

Terrible customer service, high prices, and don't care about keeping your business. Shameful organization, I would look elsewhere for home heating needs. read more

I don't understand these bad reviews. Have had Peterson forever and whenever we have a problem. They usually come out same day or at the worst the next day and fix us up. I will gladly pay a little extra for oil to have this great service. My boiler is tuned up nicely to run their (Clean Heat oil). read more

We had our furnace serviced today. We had it done by another company. It took them a long time to clean our furnace. When the gentlemen came upstairs, they told us that our furnace was a mess. It was caked with grease that look like it was from cooking oil. We told them that we've been getting out oil from Petersen. That's when they told us that there was a class action suit against Petersen for having high mixture rates of bio fuel in their oil. We were told that they mix up to 80% of bio fuel into the oil mixture. The mixture is basically just cooking oil. They told us to continued use of this type of oil would destroy our furnace. I called customer service and they admitted that they used high percentages of bio fuel in their oil mixtures. They tried to tell us that they gave us the option when we signed up with the company, I don't remember anyone going over that with us. They recently settled a class action lawsuit for this very issue. So beware when working with this company. We were told by a friend in the Oil business that our mix rate should not be any more than 15 to 20%. Petersen does up to 80%. Completely unacceptable. read more

I am in utter disbelief at the sheer rudeness of the employees they have representing Peterson Oil. I recently relocated back to my Mother's home and this is the company she's used for as long as she's lived in the home, so in order to keep things consistent, I decided to continue business with them, but after today I'm seriously reconsidering taking my business elsewhere. To begin, Diane, their office secretary is highly condescending and dismissive over the phone as I tried to explain to her that I ran low on oil and most likely would need a primer and oil delivery. She initially told me that I would need to pay over the phone before a service could be scheduled which is a lie as I've had Peterson deliver oil several times in the past, and I've often paid the technician directly. Secondly, she chastised me that it's a hassle for service technicians to come out for priming, but last I checked that is their job and why they are there. It's not her place to lecture me on the phone. Thirdly, when I ordered 100 gallons of oil two months ago, the price was a little over $400. Today, the same price for 100 gallons is $530!! Just in the span of two months!! I expressed shock at this, and she was very nonchalant, even suggesting I call around to other businesses which I told her I would, but that was very inappropriate and insensitive of her in this economic climate to suggest I take my business elsewhere. Most customer representatives try to at least show some empathy and understanding. When I mentioned, I would arrive to my house by a specified time, she called me ahead of that scheduled time to reprimand me that the service technician was waiting outside even though I told her when I would arrive home by. She overly emphasized to me to make sure I had my payment ready when he arrives, with the implication being I may short them. In all the years, my mom used them for service, there was never an outstanding balance. To make matters worse, when I finally arrived back at my house, the service technician hops out of his truck, doesn't greet me, and barks if I have the $580! I was appalled at such service. I actually had to let him know his approach was very rude and condescending, and he would be paid after service was completed. He made sure to let me know he's been working for 25 years with Peterson, yet he struggled for almost a half hour to get the newly purchased boiler to turn on. This is horrible service all around, and Peterson may need to invest in training their employees in customer service before they lose valuable customers. read more

Was a long time Peterson Oil customer since 2013 but became concerned about the class-action lawsuit against them due to damaged systems from the high levels of biofuel mixed into their heating oil. I've had lots of system problems over the years, multiple emergency calls about no heat or no hot water but Peterson always resolved them per my service contract. When I decided to go with another oil company I asked them to pro-rate the cost of my service contract since I had only used 5 months of it this year but they refused. Before the new oil company (Al's Oil) was able to do my inspection I again lost hot water. Al's offered to come out and take a look and did the inspection at the same time. They found that the pump for the water heater was damaged and said they see a lot of similar damage from other ex-Peterson Oil customers. Al's didn't charge me for labor but the cost of the new pump was $250. I called Peterson and told them about the damaged part that was most likely caused by the same issues they were currently being sued for. I asked that they refund me $250 from the remainder of the service contract I didn't use -- just to cover the damage their fuel had caused my system -- but again they refused. Being a long term custom of theirs didn't seem to matter. Just read they lost their BBB accreditation, which makes total sense. Hope they go out of business for good. read more

Big mistake.. We asked Peterson oil to check our oil furnace as a preventive maintenance for the winter in October. The furnace was running but the guy who came out played with the thermostat cables then left.. then The heat was just on continuously...They had 3 different people come out to look and started to charge us weekend hours etc... We ended up paying $1000. Then 2 moths later the boiler failed. They charged us $140 to go out and say.. "The boiler in rough shape and needs to be replaced".Why they did not say that when they asked us to pay for the maintenance few months ago??? Since it was middle Feb with freezing temperatures.. I kept calling them to send me quotes to replace or repair.. they kept promising me but nothing was sent I had to hire another HVAC company. I will never use Peterson oil for oil nor repairs.. read more

My husband and I have been customers of Peterson Oil since the early '90's since we purchased our home. We have had only great experiences. The customer service reps have been amazing and the Service Dept. and service technicians have always been professional. The oil delivery drivers are amazing too! I would never consider changing oil companies and risk all of that! I don't know who Eunice is, but she MUST be mistaken and confused on oil companies because she's certainly not referring to Peterson Oil. read more

run! terrible customer service and horrible oil that is now subject to a class action suit. what put it over the top for us was the fact that we had our fairly new furnace 'cleaned' by peterson twice in roughly an 8 month period. when the furnace quit on us today (about 2 months after peterson's last 'cleaning'), we asked leblanc, our new oil provider to come out and fix whatever was wrong. their tech showed us how filthy these 'cleanings' had left our furnace which, of course, caused it to stop functioning. in sum, they sold us inferior oil and then failed to clean their mess not once but twice. again, run! read more

Worst experience with an oil company and worst customer service experience in my whole life. The woman I spoke to on the phone was JANICE , she was so incredibly rude. They had called to say that there was an issue with my oil and that they would need to come back again. Long story short, there was no issue and I was over charged and never refunded. I explained my issues to Janice and she said "You're lying" she called me a LIAR multiple times. Matter of fact she raised her voice and was really unreasonable. When I spoke to Christina Peterson she said maybe she was having a bad day and that they would refund me. I haven't been refunded and due to the amount of negative reviews, it seems that their customer service people have a bad day, nearly EVERY day. Since then I have used Old Man Oil and they are amazing. Their receptionist is so sweet and easy going. I have no affiliation with that company just want to give people an safe alternative. read more

Multiple bad service experiences with this unreliable company We put in a service request to fix the boiler. First, the technician lies about the hours on the invoice: putting down start time of 3:49 PM while arriving my house at 5:15 PM. This is almost a $100 overcharged labour fee. Then, the boiler stopped working 30 minutes after he left. Called the company to follow up the next morning, and the company insists on charging us another service request on the thing they failed to fixed last night. Then, the customer service representative lied to me by saying that the tech paused the project last night to get parts that he needs and will return to finish the job. This turns out to be false, as I call the same technician to confirmed that. I still do not know how much I got charge for the follow-up service, and the customer service rep is not helpful nor responsive to my question. They are not a trustworthy company that value customers. Stay away from Peterson oil. read more

I have been with Peterson Oil for 23 years. I buy the service contract yearly that includes cleaning and repairs to my furnace.I called for a cleaning of my furnace and was told that i had to give a six month notice so i was giving a appointment in October of 2023 which no one showed up. I called and they gave me another appointment in April 2024 My contract ran out in December of 2023. Today i called to renew my contract for 2024 and the secretary tells me that the contract would be renewed as of December of 2023 i told her today is February 8 2024 and that is when it should start she then told me that's the way it is. I asked her why i should pay and lose almost two months But she did tell me if i paid in full today for the new contract they would send someone out as fast as tomorrow morning to clean my furnace. so why would I pay for a service on February of 2024 and lose almost 2 months on the contract. Peterson Oil, I am all done with you, how to you rip off people. read more

Worst company ever. This guy thinks he is a chemist and sells bio sludge that he passes off as fuel. Any other company out there is selling 10% biomass fuel. This con man sells 80% without telling anyone. The reason that matters is because your furnace isn't adjusted for that. I would up with a house full of soot and a 50k insurance claim. The restoration company told me that mine was the 7th house that Peterson oil wrecked and they had to clean that year. Run don't walk. read more

Went down my 80 year old mothers cellar the other day and saw the furnace cabinet cover removed , I noted a dime sized rust hole in exhaust pipe which was letting dangerous carbon monoxide into home . asked mother about it and she said Peterson was there earlier in the week to do the annual service . They never mentioned the hole or leaving cabinet cover off . This is unacceptable especially after letting her run out of oil when she has been on auto fill for decades . She has been a customer for half a century . Very disappointed in them . read more

I have been using Peterson Oil for my oil and service protection. I have never worried about delivery or service. Shortly after getting my protection plan my tank started leaking. They we quick and professional. They came quickly and drained my tank and ordered a replacement. Never having run into this issue before I didnt know what to expect. They kept me informed throughout the process and surprised the heck out of me with no cost replacement. I thought the worst and got the best. I would recomend Peterson fir oil, but I also highly recomend the protection plan. They keep my system running efficiently and I'm never concerned of any problems occur, because I know I'll be taken care of. Thank you Tom Gorgone read more

Service Technician, Joe came late the other afternoon. Perhaps we were the last call of the day but my husband and I felt like we were the first! Joe was able to diagnose the furnace problem and fix it! He had the part in his truck!! We live in our family home. Peterson Oil has been providing our family oil and service for generations. When calling in for service the people are terrific. They are the front line when there is a problem. Next is the technician. We have been so pleased with all who have appeared here but especially, Joe! He couldn't have been nicer! We are grateful to Peterson Oil and their employees for their expertise, customer service and reliability! read more

This company we have been with for over 20 years. We have never had a problem with service, oil delivery or emergency responses. But last July, when we had the boiler serviced the technician suggested the we look into getting the tankless part of the boiler replaced or a new boiler itself. A new boiler was the better choice for us. Now the good part. First off it took the salesman weeks I mean weeks to call us back just to set up an appointment for him to come out to look at it. When he gets here ( I'm at work ) so my wife met him. She said, he was the most condescending SOB she has met. Talked to her as if she was stupid. Weeks went by, and the paperwork seemed to moving slow. We were going through Mass Save to get a 7year interest free loan with a $500 rebate for the replacement. He told my wife that it would take a week or so to get the approval from Mass Save and a few days more to get the check from a bank. We received the approval by e-mail and had the check in 2 days. When he found out that we had the check a time was set up for him to get all the papers signed and get the check, set up a date for install. Wrong, he met ME to sign the papers. I told him he would not get the check until the work was completed. The work was performed meticulously, Tom was the installer he did the work solo. Over 3 days he completed the install. We were still waiting on a $500 rebate from Mass Save which we were told would go to the oil company. But the front office of this company forgot to tell us we needed to initiate it by calling them. By this time they garnished our oil contract for the $500 balance difference from the check amount to the total cost of the install. So we are waiting. Yesterday March 11, 2019 we received a letter from Mass Save that our rebate has been declined due to the fact that our furnace does not meet their minimum requirements for a rebate. Therefore I am totally pissed off at Peterson's Oil. Had my vent. read more

Check this out: https://boston.cbslocal.com/2019/02/19/i-team-home-heating-oil-customers-left-cold-after-deliveries-biodiesel/ Peterson added heating oil with 80% cooking oil! No wonder my heating system stoped working after oil delivering ! read more

I'm so disappointed. I have been using them for boiler service since I moved to this home, 3.5 years ago. I've had to call many times for issues both relating to heat and hot water, they do come prompt but don't really fix the issues. If I don't have heat, I don't have hot water as that is always because the boiler isn't firing. I am an ultimate customer and my boiler went in Feb. After the boiler went, 4 days without heat or hot water, which coincidentally turned out to the be the coldest days we have had in a year. They partially installed a new one. Only partially. Immediately we started having problems. After they came out several times (7 times), at one point made some adjustments that my heat ran at 85 degrees continuously but I had hot water. I was told I had to choose to either run continuously or have tepid water and to call a plumber, so I did. That plumber fixed several parts on the boiler that they said should have been included in the replacement and that they as a 75 year old local company would NEVER do to a customer. They left me with the statement that Peterson did not do right by me as a customer. I have been trying to get help from Peterson and being told that they repaired "at their discretion" to fix heat and that I have never complained about water even though they have repaired things regarding hot water. I had to pay $1000 for a plumber to repair parts on the boiler that were faulty and tell me that they did a poor job and I still only have tepid water. I've been waiting for a return call but told they need to review with Mr. Peterson. Meanwhile I had to order oil and after the March 3rd article about their law suit and bad oil, I am just cringing. read more

Have been with this co for many years, i am on a delivery watch, Jan 2nd 2018 should have been a delivery date , I have called everyday since, office girls are very courteous, however I have not received a oil delivery as of 3-02 pm today 1-06-2018, I've ben told I have enough oil to last a few days, below 1/4 now, hope I don't run out of oil, I am a senior 82 years old, would like not to have to worry that I will run out of oil, maybe I need to re think who I want to deliver my oil, Joanne Capite 16 Wendover Rd Worc, Ma read more

We have been waiting a year for anyone to answer any of our countless requests for a return phone call regarding the rebate for a hot water heater installed November 2019. There is zero recourse for ignored customers. read more

A shame you can't rate this horrible company lower than one star. Destroyed furnaces in two houses with their biosludge. Never removed old boiler or gave rebate for new furnace installation as promised. Dozens of "repair" visits that achieve nothing because the kitchen grease they pass off as heating oil is the real problem. Even their own technicians tell you to switch companies. Worst experience ever with a company. read more

Do't use this oil company!!! They use 80% or higher biodiesel (because the owner of Peterson also owns a biodiesel refinery) which sounds environmentally friendly but will screw up your furnace and you will end up like me paying thousands to get it serviced and you will go many a day without heat waiting to be serviced. Save yourself the trouble and expense and go with someone who uses the minimum allowable biodiesel mix. read more

Customer service is terrible and took a month and a half to get somebody to come out and fix a broken oil tank that took less than an hour to do. We are dealing with a person who has stage 3 cancer & even that didn't motivated them to come out & repair it sooner. read more

I decided to use Peterson Oil after measuring their oil prices and service fees against other local providers. The customer service has been friendly and easy to work with. I order oil as needed and usually call when our tank is just under half full. They charge me for the rate the day of the call not the day of delivery. The oil is delivered when scheduled. read more

I wash there was a option for negitive stars! This is one of the worst companies I have ever worked with. They did not deliver fuel after they scheduled the date. I had to call and email multiple times to find out what happened, and the salespeople are terrible. They do not talk to the delivery side of the house, therefore they can't give answers about delivery times or dates. You are forwarned stay away. read more

They up charged us for allowing our oil tank to run out completely and they then primed it and primed it wrong so it didn't work. When they came back to fix it they charged us again even though it was their fault. Even the man working for them told us how awful their oil is!! Customer service is absolutely awful and do not care . We are using a new company now and they mentioned how awful Peterson's oil actually is. Do not use. read more

I went here with Chevy diesel pick up truck the week of 1/15/22 as I was low on fuel. I had just under a quarter tank and I filled it up. Now I usually don't stop here for fuel however I added my winter additive like I always do this time of year. Then came the cold snap a few days later. I've never had trouble with my truck in the cold... until I came here. The diesel gelled up because the fuel they sold me was junk. I ended up having to leave my truck in a parking lot after it shut off. The next day I came back and was able to warm it up and start it only for it to die again later that day. I ended up paying $260 in fuel filters plus the addition additive I had to put in the tank. This place has so many poor reviews due to them selling lousy home heating oil, junk diesel and providing poor service in general. Do yourself a favor save the headache and go somewhere else. This place had an I team investigation on the news due to so many complaints... I would've thought that may have taught them a lesson but I guess making some extra coin on selling crap fuel is how they roll read more

Called today to schedule the annual furnace check and cleaning. Keep in mind this is the middle of October. She told me they are all booked up for the Fall and they are now scheduling in April 2020. Are you kidding me?? Unacceptable and then she informed me they only have so many people for the job. Really? That's not my problem lady, that's yours. I have been a faithful customer for years and my bills have ALWAYS been paid on time but to be treated this way and told there is nothing she can do and she is informing everyone that calls the same thing. Again, really??? Don't you think that tells you something? I don't think calling in mid October for the furnace check too late but according to her it is. Oh, but she did offer to put me on the cancellation list in case.......Way to keep your customers happy, not!!! read more

It's the company of our choice, always reliable and fair price. Same day delivery? No problem. Costumer service that helps the client. Drivers courteous. As good as it gets. read more

Been a Peterson Oil customer for 23 years and due to an injury I am temporarily out of work but was still making monthly payments. Sent in $300 within one week to get the minimum 100 gallons. Called the office on Weds was told they would get back to me that afternoon, which they did not so I called Thurs and worked out new payment agreement and was told the "ticket was punched" for Friday delivery and they never showed up. Called Sat am and was told only a skeleton crew was working and they were not in my area. The person said to worry that if I had less than 1/4 tank, which I do, I would not run out and they would deliver Monday. Just ran out of oil now so off to be diesel so I can attempt to stay warm until they show up hopefully on Monday! read more

awful awful. used them when I was in an apartment and I tried to sign up for automatic, but apparently there's a bunch of stipulations that I didn't know about because in the middle of the winter I ran out of oil and when I called to ask what about automatic they said I didn't call to them I was low. (Which I thought defeated the whole purpose?) then less than a year later after I was burning through oil very fast and my landlord noticed my tank was completely rotting through the bottom (I had only ever used Peterson for the past 2 years at that point). I called and they said they could credit my account, but guess what? They never did and when they delivered again to replace the "bad oil" I got stuck with an almost doubled bill! no phone calls since then, just endless letters once a week. I finally gave in and paid, but man I will never do business with them again. read more

What a bad company. Last month I ordered oil on 11/1 - said they'd come next day (11/2). Paid with my credit card over phone - I assumed they had delivered the oil. I was surprised to find receipt in my mailbox which read 11/6. I called this Saturday 12/9 twice and spoke to 2 different ladies - 2nd one said she'd put me on the list and I'd have my oil today (12/11) but couldn't take my cc# and to call back Monday with the credit card info. She assured me I was scheduled (I told them tank was on E). This morning I called to give my $$ but the woman who answered (who looked for 10 minutes) could find no record of my call, address, phone #, or previous order (despite the receipt I had in my hand and read to her). She finally found my info and told me I'd have to pay an extra $35 as this was now a "same day." I told her I had called twice on Saturday and had been put on for today. Nope. Bad business. read more

As a new customer they were very accommodating to service/clean our furnace by fitting us into their schedule and had a great new customer rate for oil. Also, many plans to choose from for oil service. Good customer servicer. read more

My family slept in a cold temperature one night without heat when I was away working at night. I came home the following day called Peterson oil Service and immediately sent a service rep to take care of the situation. Good job read more

We ordered home heating oil and got used restaurant grease instead. Oil burner tech just left with $165 of mine because the crap in the 'oil'? they delivered clogged the nozzles in furnace. He showed me the stuff that he cleaned out and it wasn't pretty. Do yourself a favor and google Cleghorn oil- bad oil, save some money. I wish I had known before hand!! read more

Terrible customer service . Had a boiler put in my house. Still waiting for old boiler to be taking out. Called 5 times, emailed twice, no one gets back to me. Guess I'll be going elsewhere. read more

First off, Peterson bought out Cleghorn Oil and ever since we have had the worst experience. First, last year we bought a new "used" boiler from them, because our old one after a long time gave out. After a DAY the boiler they put in failed to work. They came back, CHARGED US THE SERVICE FEE FOR GIVING US A CRAP BOILER. Then after another week of use, it happened all over again. We went through the winter having to continuously bleed the boiler for it to work at all and then the next day it would stop again. Obviously over the summer we didn't use the oil much so we didn't have problems. Then it starts getting cold again and up starts the problems again. You filled our tank with bad oil, then you told us you would clean out the tank and DIDN'T. Emptied out half the tank and then filled in some good oil with the bad and continued more problems. Finally they cleaned the tank after more problems with our heat, "serviced" our boiler which must of been a huge lie because here we are again; Last night our boiler LIT on fire, the entire basement smoked out, the fire department got the fire out and all the smoke out and now once again, no heat. December in New England and no heat because Cleghorn and Peterson Oil is just a bunch of crooks. read more

We are on automatic delivery and this is the third time we have run out of oil. Last time they said the trucks were frozen and we were without oil for a day and night. This time we called on Thurs morning to let them know we were running low. We were scheduled for delivery on Friday but they never came. Now it's a snowy Monday and we are out of oil again. House full of children and pets is cold! read more

Needed an urgent service call as we had no heat or hot water and we have a baby in the house. They gave my boyfriend a hard time on the phone, but then I called and had no trouble setting up the call. Then, they sent a tech out, call us saying he'd be there in 10 minutes but never showed. When we called to see when they would be there, the tech told us that they said we could wait and to go to another call. We called the place back and they said the tech knocked and no one answered which is completely false as we were waiting for the tech at our home the entire time. They sent another tech out at a later time and they still did not show up in the time they said they would be there. The customer service ladies were rude and not helpful, especially Holly who wouldn't listen and was not helpful in trying to resolve our problem. We will be taking our business elsewhere. read more