Excellent service. Immediately identified the problem and told me what part I should buy.read more

So here we are. Jacuzzi all of a sudden stops working. Our regular Pool guy looks at and says it's…read morebeyond him. We gotta call somebody. When I asked him for a recommendation without hesitation, he said call spas and Moore. I called Doug that night. He called me back. I told him what the problem was. He explained what they can do and how they do it and he sent one of their guys out the following morning, Pablo. Pablo came on time explained what was wrong. How it needed to be fixed and fixed it. They are efficient. They explain what is needed and they fix it. I would call these guys in a heartbeat. Thank you, Doug and Pablo.

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I have a 25 year old spa. Paul was able to troubleshoot and identify the issue. Paul provided…read moreexcellent service at a high level of professionalism.

Highly recommend Cal Spa! Quick response and great service! Jose, Angela, and Paul are great at…read morecommunicating what's happening with your project!

My caldera dealer and I in new orleans have been trying to figure out the new freshwater salt in…read moresystem, so I called the caldera manufacturer watkins but couldn't get many details. Then with the dealer directory brought me to this dealer in California, i was told someone would call me and did. Darrian went above n beyond to help me with all the details even though they're not my dealer. WATKINS SHOULD be very proud of this dealer who's representing they're products. Thanks Darrian. ​

We purchased our Regency gas insert from Berkeley Heat some time ago, maybe pre-Yelp... The…read moreexperience was great, they had an installation referral that felt like he was in-house. We had service once, which was easy to coordinate. We still use the fireplace just about every day from Nov-Feb. I dropped by today fully intending to buy a new remote because ours was flakey. They took one look at it, the battery connector was bent-in a little from so many years. It was an easy fix. I wish I would have grabbed the guy's name. He was so gracious, bending the tabs back. The ease of which he handled my simple issue in such a pleasant way left me smiling and reminded me what a great experience working with them has been. This is a long overdue recommendation for Berkeley Heat, they are awesome! I'm so happy they're in the community and they've been here for a long, long time!

Contacted this pool company about my pump that stopped working. Rickie responded and he was…read moreextremely knowledgeable. He made this frustration process simple and painless. His staff are polite and respectful. Great company, great customer service. Definitely recommend them and definitely will call them again.

I gave them a call for a free pool repair estimate. Ricky came out and we enjoyed his…read moreinterpretation of our needs. He followed up with a reasonable estimate. We hope to contact him when the time is right.

Gabriel and the owner were SO helpful and attentive to our needs and particular design preferences…read more My mom and I could tell they really care about the clients not just about making sales. Would buy another fireplace from them if I needed it!

Terrific local resource. Shop local! We bought both of our fabulous gas fireplace inserts here…read moreyears ago. So it was a no brainer to buy our hot tub from them also. When we ran into issues with the tub - after the warranty had expired, of course - I went to Buck Stove. Gabe was funny and reassuring. Paul added to this by patiently explaining to me how to adjust our tub's temperature (it's a quirky model) and how to reset the filtration system timing.I asked questions. I took notes. You can't do that with a flimsy instruction manual in tiny print in ten languages. Or with a YouTube video. I now know the basics of how our hot tub works. That's customer service. And I am very grateful.

For the past 14 months, Summit Pools and Spa has been servicing my pool. After a shaky beginning…read morewith a rotating crop of service technicians, Summit employed a wonderful person, Danny, who is constant and consistent. He is respectful, thorough, and amiable. I really appreciate that Danny sends me a text about 15 minutes before he arrives. If I ever have a question or concern, the owner, Brad, is quick to respond and resolve any issues. Now that Danny is my pool service person, I am very satisfied with Summit Pools and would recommend them. When you have someone you can count on to supply top notch customer service, life is grand. Cynthia B. Garden Communicator

We switched to this pool service company after months of a less-stellar company. Within two days,…read moreour pool was back to its sparkling self. The owner, manager, and techs have been very responsible and professional. I ditched my last company when my pool was green and I asked the owner if a filter cleaning would help- he replied, "should WE clean the filter?" Summit emails the results of their post-visit water test, amount of chemicals added, a photo of the pool, and photos of any leaks or whatnot discovered. We're very happy with Summit!

If you are in the market for a spa, you owe it to yourself to stop by Creative Energy in Concord…read more Buying a spa was a bit of a learning and daunting experience for us, but the team here including Angela, Michelle, Jesse, Alex and Fred were simply old school customer service. Angela guided us through the selection process with a ton of patience and expert advice. Michelle helped us with some financial concerns. She was professional and articulate in explaining the benefits of doing business with her company. Jesse was outstanding coming out to our home and going through the options of maneuvering the spa from driveway to back patio, and is coming out again tomorrow to go through the spa sanitizing process. Alex did a quick turn around with his schedule so that he could take down a portion of our fence prior to delivery and then a day later come back and reinstall the fence panel afterwards. Finally, their electrician Fred came out to our house twice prior to doing the required electrical to discuss best case wiring option, and then again when we reconsidered which option to take. All the above is why you should consider purchasing your spa from a local dealer like Creative Energy. They walk the talk about customer service.

Pros - nice product , great fast service , calm no pressure sales Special thanks to Anita at the…read moreConcord store very helpful and professional. Cons - none yet

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.