My 13 year old Whippet had loose stools, 2 accidents in house. 1 more day he was going to vet. July…read more4th our usual pet store was closed, so I went into MY PET STORE. The mgr I think was on staff, told him of our issue, of 3 selected foods we went with KOA bland kibbles and matching wet food (that was like REAL food) that looked much better than can food we've ever tried. He also suggested a powder to add to food. Let me tell you, Yoshi loves the food, he was always VERY picky, sniff and walk away, not the last 3 x we put his new food down. And his stools returned to normal and he is feeling like his old self. Can't thank them enough for their knowledge and suggestions. MY PET STORE is now.....MY PET STORE!

It feels like they really care about dogs. They carry quality pet foods and they are always…read morefriendly. I travel out of my way to buy for my dogs. They also regularly host adoption events for rescue organizations, I met my dog Bruno at one.

If you're on the fence about visiting this small business, just go. Unlike some small businesses,…read moreMutt Mart offers reasonable prices, if not better than the big stores. We were there today because we adopted a dog from MAS Rescue and MM allows them to use their store as a meet and greet location. The owner was extremely nice!! We were able to get a dog tag printed on the spot before we left, along with some other goodies. There is also an upstairs sales floor. Parking is available behind the store if you turn on Hampnett Ave. You can either enter the store through the back or walk around the block to the front entrance (we did this due to the rain and mud). I highly recommend this pet store!

OK....this place is small! However what it lacks in size, it makes up for in customer service,…read moreand obvious support of the local rescues. This is a local neighborhood store, where the staff know a lot of the customers by first name. When was the last time THAT happened when you bought dog food. The local vibe is whata makes this place special. There is a patio area out back, and a porch out front.....just in case you want to relax a bit. Welll worth the trip!! I loved the pitty rescue support!!! Pibbles....are SOOOOO scary......lol (not).

It's not really Petsmart problem but the DoorDash delivery. Initially it showed 7:21 delivery,…read morethen 7:56, then 8:03, etc.....now it's 9:00 I can't see how to cancel it as it hasn't arrived.

I had an extremely unprofessional and inappropriate experience with a groomer at this location…read more This was my first time visiting this specific location, and it will absolutely be my last. When I walked in, there was no greeting. Instead, I was immediately met with, "I thought you'd be here at 9:40," in a tone that was rude and unnecessarily authoritative. While examining my dog, she made an unprofessional comment about his face looking "raggedy." I had lightly trimmed the hair around his eyes so he could see, which has never been an issue in over six years of getting him groomed at PetSmart. The situation escalated when she attempted to charge a $50 dematting fee upfront, bringing my total to $173. This is completely inconsistent with my long history of grooming services. I have never paid more than around $130 total, and any dematting fee has historically been about $10 and applied after the service, not before. Even after I clearly stated that I was fine with shaving any matted areas and wanted a low cut, she still insisted on the $50 charge. When I calmly said I would call corporate to clarify the fee, she responded that she was "uncomfortable" with me doing so. That response was inappropriate and immediately raised concerns about the legitimacy of the charge. At that point, I no longer felt comfortable leaving my dog in her care and asked for him back. Her behavior escalated in a way that was completely unacceptable. She began making loud, aggressive "oo-ing and ahh-ing" noises and stood over me while I bent down to retrieve my dog. Her coworker had to step in and tell her to "back down." As I was leaving, she handed me my dog's collar and then falsely claimed that I "snatched" it from her. That accusation was completely untrue and felt like an attempt to provoke or escalate the situation further. It came across as gaslighting and an effort to create conflict where there was none. This entire interaction was unnecessary and handled in a way that was hostile, unprofessional, and concerning. A simple pricing question turned into pressure, intimidation, and false accusations. I left feeling disrespected, uncomfortable, and concerned about how both I and my dog were treated. I will never return to this location.

Rochelle the owner is so nice. We've love coming here for our weekly pet haul of food, toys and…read moresupplies.

Great customer service! Super nice people who work there and they order my dogs food for me each…read moretime I need it! Pretty reasonable priced too.

I stopped by my favorite store , 2 days in a row to make a few purchases and as always there were…read moregreat deals going on Raja waited on me Thursday, which is always a joy, and Emily assisted me on Friday, she was new to me but just as pleasant and helpful as everyone else, I encouraged everyone to stop by for all of your pets needs, and the sale is not bad, buy 1 get 1 at 50% off, I love this place and once you shop there you'll understand why I'm so excited about this store.

They do an excellent job with the grooming services - all packages are affordable but if you're…read morelooking to save money, they also offer a self wash station. It's the most accommodating per store in the area, I strongly recommend signing up for rewards because there are deals every day. I've never paid full price for anything yet!

If you're in the Hampden area and looking for a pet store, check them out!…read more As a cat owner, I did not specifically look through the selection so can't say much but just upon walking in most of the items looked like it was for dogs. For cats, they have a small room dedicated and they even had free samples of kibble. They also have a cute kitty named Louis walking around greeting everyone! He was such a sweetheart and I would've stayed there petting him all day if I didn't have brunch reservations. The staff were super friendly and took a moment to chat with us as we loved up with Louis. The pricing here seemed comparable to other stores.

TLDR: After years of loyal regular large orders, staff rudely dismissed my accessibility issue,…read morewere rude about me spending a lot at their store, and pushed me to stop shopping here altogether. I've been regularly shopping here for years with very large orders. This year I usually placed the orders online, but then I noticed an issue where some cans are only available to be purchased only "by the case" and not as singles, even though they actually were available as singles in the store. I politely explained the issue and started ordering through the phone to get around it. Then one day, over the phone, a cashier who I'm familiar with was extremely rude to me and told me that no one else is having that online issue. (I was shopping there for so long and didn't realize the issue until a couple of years, so I'm sure others have just been assuming things are out of stock, when in reality they are not.) I tried to explain to him what the issue was, but before I could even start he cut me off while I was speaking and said he would take my order and when we were done just hung up abruptly. I had always felt that staff were friendly before, but the unwillingness to address or even try to understand this issue and on top of that be rude to me unprompted was just so hurtful. It honestly hurts so much after being such a big supporter of them for years There is an element of ableism to this story too. As they know, the reason I only do online orders and have a friend pick them up is because I'm disabled. Their unwillingness to try to understand or address the issue I brought up is an issue of accessibility. This weighs so heavy on me. I would have been fine if they had told me they were looking in to it, and can't fix this issue right now, but just to call them. But with the rudeness on this call, the cashier made it clear that they didn't want me to make call orders. This effectively means I have to stop shopping at the store. Also, the three different cashiers I spoke to on the phone over the months I was phone ordering were aware of the website issue I brought up, so to ignore it was clearly a Howl team decision, not just a matter of one cashier being rude to me. But I did have many positive experiences here, which is why I was so loyal. Back when I used to go in person, the staff used to help me bring my order to the car and pack stuff in my car because I was not able to carry things. Everyone was so friendly to me. I also appreciated how they encouraged masking throughout the pandemic. I used to love going in to this store! I appreciated their selections and it made me happy. I would like to add that there was another uncomfortable experience I had at the store which I ignored since it wasn't that hurtful, but it's worth mentioning in this review. As I said, I place very large orders, because I have three cats that only eat wet food, and this was the only place I got their food from. One of the cashiers (different person than above) started routinely making comments to me about how much money I was spending on cat food. It wasn't just once or twice, he made these comments on the order of ten times. Then, one day my dad was in town and came into the store to pick up the order I had placed online. This cashier made comments to my dad about how much money I was spending on cat food. My dad then gave me a lot of trouble over it I just found those comments to be so inappropriate. Also they seemed to imply me spending money at their store was a bad or shameful thing. I've only ever been friendly to them! I've never been rude or to my knowledge done anything to be a bad customer. I have stopped shopping here. It doesn't really seem like I had a choice. They seem to not want my business for whatever reason. And what was once an accessible store to me is no longer. I think that hurts more than a store being inaccessible right off the bat, because I supported them heavily for so long and they knew me. So much for supporting small businesses. I never did any price comparisons before because I truly wanted to support them and not Amazon. But I found out that the cans I was ordering are cheaper elsewhere. I guess the Universe just wanted me to save some money. I hope they fix these issues. I won't be recommending Howl to anyone anymore. Thank you to Howl for all of the cat provisions throughout the years, and goodbye

This is a great place to get raw dog food. Customer service is top notch! They have gone above and…read morebeyond more than once to be accommodating.

Love this place. They are super nice and accommodating. They give me the time I need to wash and…read moredry my dog unlike other places . Very large verity of pet items.

Carol's great! The success of petco's animals rely on the employees, because we all know corporate…read morecould care less about what survives and what doesn't. It was a great speaking with her and seeing that she puts in great effort for the store.

First i would like to start off by saying the workers are horrible people, they treated me…read morehorrible, then asked for help from one of the managers they refused. I would also like to point out that the store is very dirty and unmanaged, the items were scattered and it was very hard finding half the items I was looking for. when I took my dog to get a wash, he somehow came out dirtier than when I had originally taken him in. DO NOT USE THE BATHROOMS, there was pee everywhere on the sink, toilet seat, and the toilet paper was soaked in pee. WORST PETCO IN MARYLAND. also would like to relapse on the staff part, a worker by the name Daniel tried asking me for my number, and when i politely declined him he started bringing me into the employee only storage section and forced me to make out with him. i am a child and he is an adult.

just poppies is a rip -off to all customers who purchased and dog or cat from them. They will run…read moreyour credit report to see how much you are quality than charge you for the whole loan. Example: say you purchase an animal from them and the cost is 1500 hundred but the loan quality for 3000 thousand, they will charge you for the complete 3000 thousand not just the cost of the animal that was originally sold. They contact will charge you for the entire amount of the loan not the cost of the animal .

Well 5 years later and my opinion of this location has not changed. This time was a little…read moredifferent. MY pug of 16 years passed away and i was starting to look for a new PUG baby to bring into my life. First of all this company is just outrageously over priced. no one in their right mind charges 4,000 for a pug. This is a private business and they mark teir prices up atleast 500 percent its disgusting. Also with covid they are not allowing you to come in for free to see if the mate is a perfect match for your lifestyle. No, instead you have to give them a NON REFUNDABLE 100.00 deposit which can go towards the price of purchasing the pet. To be hhonest there are laws in maryland preventing stores like this from being open but because the money hungry owners keep batteling the court systems things are in the gray area right now. you can go t a breeder and get an akc registered pug with all of their shots for 1200-2000 anywhere. This location ad the rockville one just need to be shut down

This has recently become one of my favorite PetSmart locations in the Baltimore area. During my…read morevisit to pick up an online order, I was promptly assisted by Bri, the cashier, and her exceptional service stood out. She went above and beyond to ensure my experience was seamless, and I truly appreciated her efforts. Bri made me feel like a valued customer, which is rare and deeply meaningful, especially given the challenges we face in the world today. Her warm and attentive approach made it clear that this is a place I want to support with my business, even with so many other options available. Outstanding service like hers is what sets this store apart.

It is always an issue with grooming services at this location. Very unreliable. Will call you 10…read moretimes while you're at work to ask if you can bring your pet in 15 minutes early. Latest is today canceling my appointment 40 mins before it started while in route.