Stopped by Dog Supplies Outlet and really appreciated how easy the whole experience was…read more The staff were friendly, helpful, and made everything feel simple instead of overwhelming. They took the time to assist us and made sure we found what we needed without any stress. Always grateful for local spots where the people genuinely make the difference. Definitely a place I'd return to for pet supplies.

This place has always been fairly decent--nothing amazing, but it's been my go-to store for years…read more I went in this time because my rat terrier survived a coyote attack, and I was looking for some nutritional support--healthy treats or something like a dog multivitamin, the canine equivalent of what a human would take to recover and stay strong. I asked the two girls working there for help, and they just stared at me like I was speaking a foreign language. Seriously--like I'd asked them to give me the store for free or explain the meaning of life. No guidance, no suggestions, nothing. I honestly couldn't imagine being there more than three and a half hours a day with that level of disengagement. It actually made me laugh when people talk about AI "taking over jobs"--because if this is the bar, AI isn't the problem. But I digress.

Bought a male 3 month old golden doodle standard size in 2019. Well he turned 6 and died of…read morestomach cancer. Only buy from a reputable breeder

Bought my puppy from here not too long ago. I initially visited just to look and play with puppies…read morefor a bit due to my puppy obsession, but right when I walked in and looked down I fell in love with a furball. Her name is now Pebbles. The price is reasonable compared to all the other puppies stores around area. The place cozy and you can feel the love when he talks about each puppy. My Pebbles is healthy, she's playful, and this biggest kisser around. Would highly recommend this even if you are just coming to look and hopefully fall in love.

This pet store was super clean and all the puppies seemed extremely happy. I was initially drawn to…read morethis store because of a phone call I had with the store. They provided several details and great prices on the dogs they had available. The employee, Richard, was so kind and provided much needed guidance on adopting our new Boston Terrier. He treated all the puppies with such love like they were his own. This pet store also provided extensive medical and linage records. When you adopt your pup, they also send you home with a free bag of puppy food. I have taken my pup to the vet and she a got a perfect clean bill of health. No kennel cough or worms. I would recommend this pet shop to anyone looking for a new companion.

got a cocker spaniel puppy here and couple days later found out she had Giardia which is a parasite…read moreshe got from this place, i'm guessing the puppy's she was placed with in the glass also had it. if ur gonna get a puppy here be careful. Should not have this problem getting a puppy. even had one of the owners tell me to take down my review. pathetic

They were so amazing! The way they treat their puppies sets them up to for success! Sean was…read moreawesome took care of everything made the process easy!

I came here about a week ago, and the two ladies working there were not welcoming at all. There was…read morealso a small very skinny dachshund that caught my attention, and I wanted to take a picture, but the employee wouldn't let me. It made me wonder if they didn't want people to see the condition the animals were in. Overall, I had a very disappointing experience. The customer service was poor, and I left feeling concerned. I'm honestly glad they're closing down stores like this Stores should treat both their customers and animals with better care.

First time getting my dogs washed at petsmart. They did an AMAZING job. They finished in about 3…read morehours, my 60lb dog was about $58 & my 44lb dog was about $45. They even gave free little today's to them after & one of my dogs got a handkerchief! Will definitely come back!

I run a bird rescue and we suddenly had some baby roadrunners come in. They eat insects at that…read moreage. I raced to PetSmart to pick up several dozen crickets. Arrived at 8:45p and was refused the crickets even though they were right in front of me. Supposedly only one person who works there can do the crickets and they left early today and the manager wouldn't come out of his little hidden office to take care of us. Ridiculous. There were three workers at the cash register chatting and no one would help me. I literally told them it was for some newly hatched roadrunners that came in and they just looked at me and said we don't care you're not getting crickets tonight. What the hell is wrong with people nowadays? Zero customer service. Needless to say I was very pissed off and made it known, loudly. Trust me avoid the unnecessary stress and go to Petco.

had a minor misunderstanding with them, but the owner personally reached out to me to clear up the…read moresituation. I truly appreciate that he took the time to personally address the matter. As for the establishment itself, they do excellent work; they get the dogs very clean and do a fantastic job. I've been taking my dog ​​there for years. In short, I want to thank the owner for reaching out to me. Thank you very much.

On 2/13/26 I took my dog for a routine grooming. I have been a customer for about 2 years. The…read moregroomer completely cut off my dog's dew claw on one of her legs. Part of her paw pad was cut off AS WELL. They called me and told me that the groom would be free of charge due to the incident. REALLY?! They didn't even finish the service so of course it should have been free! They asked did I want to have them meet me at a vet or did I want to pick her up.... TAKE my bleeding dog to the vet! Why are you even asking me this?! I requested for the owner to call me and still have not heard from them. My dog is recovering but she is completely traumatized by this experience. I have never seen my dog tremble, bleed or cry this much in the 12 years I've had her. I am more so disappointed that there has been NO FOLLOW UP or explanation as to how this happened. Do not recommend!

I religiously come here for their raw items, snacks, and toys. The staff is friendly, and the…read moreselection is plentiful! They'll be moving across the street next to smiths on 2/24/2026, so they're currently offering 25% off toys & snacks at their current location. I've stocked up on so many items like dried turkey neck, duck neck, moo stick, frog legs, turkey heart, and duck feet on top of my usual one-ingredient dried bite sized items. Also, the point system here is great! Will be coming here for years to come! I heard the other location, while around the same size, has a better parking lot, and they'll eventually get a shower station for dogs!? So awesome!!

This is my first time at Dog Supplies Outlet and i was so Impressed. I was immediately greeted…read morewith a hello and how are you ! I was asked if I needed any help with anything and I really did need help. Our associate was outstanding and wow did he now the products in the store. They have 8 locations throughout the valley. They have everything and anything in this store you might need for your fur baby . It is so well organized and the customer service is amazing. There return policy on products is if at any time a product and or food is not working for your pet just bring the product back no questions asked and you will get a complete refund ! This is definitely my store from now on. I found the proper food treats and shampoo that i now feel is best for my chihuahuas!

Went in for the dog day ice cream social and a grooming. My sweet boy duke got a de-shedding…read moretreatment. The wonderful groomer spent an entire hour and a half taking care of him. Sadly the groomer told me she had two cancelations due to rain however she was able to take the time with my 9 year old baby to allow him to settle down after each step to give him lots of breaks.

Went for dog self wash. The area was filthy. The wash/dry is on a timer (19 or 20 minutes total)…read more There are better places I've been to that are clean and charge by the dog, not the time.

Thank you Justine! Our Hans loves his new haircut!…read more Our first time, Justine trimmed his nails and weeks, later they were still very smoothed. We will follow Justine where ever she goes!

Very disappointing experience at Petco. I stood waiting in the fish area for about 15 minutes while…read morethree employees were at the counter talking and laughing. No one acknowledged me or offered assistance. When I approached them for help, one employee told me I would have to wait another 30 minutes because she was going to lunch and no one else would help me. It was extremely frustrating to hear that directly after already waiting. I have been a regular customer at this location for the past eight years, buying feeder goldfish for my Oscar fish. Loyal customers should not be treated this way. I work in the medical field, and there are times when we do not get breaks, but we still make sure patients and customers are taken care of. Customer service should be a priority, and leaving a department unattended while customers are waiting is unacceptable. I hope management addresses staffing and customer service because this experience was very disappointing.

I recommend Ashleigh if you take a dog training class. She is awesome…read more The location is convenient and Petsmart has all my dogs needs, even a vet with a wellness plan.

Manager's name is Sandy…read more Today was the last time I'll shop at this PetSmart location. I came in to buy a heat lamp dome fixture and superworms for my bearded dragon because his heat lamp went out. The only fixture they had in stock had a damaged box with a large dent and a visible tear like it was stepped on, so I asked if a discount could be offered. Instead of simply saying no, Sandy argued with me, took the fixture out of the box, and kept insisting the product wasn't damaged. My concern was the damaged packaging, not the fixture itself. She told me to take it home, try it, and come back for a refund if it didn't work, which was not a reasonable solution since it was the only one in stock and my bearded dragon needed a working heat lamp. I then asked if I could receive a discount on the superworms because I've bought them before and they have consistently contained fewer than the advertised 50 worms. Sandy responded by saying she would open the container and count every worm herself. I found that response completely unprofessional. I wasn't asking for anything unreasonable. I was simply requesting a courtesy discount on a damaged package and bringing up a recurring issue with the superworms. Instead, I was met with an argument over both issues. When I got home, I counted the superworms, and there were only 41 instead of the advertised 50. I have video proof of me opening the package but its too long to post on here. I've already filed a complaint with PetSmart corporate and the Better Business Bureau, but I also wanted to document my experience here. Also, I've bought a bag of dog food once and it was infested. They told me it happens sometimes. No big deal! (Sarcasm) Anyways, I love PetSmart but this location SUCKS and they should fire Sandy. I'll be driving farther to shop at a different one.