I like this pet shop way over the other ones. The staff here is so nice & helpful they answer all my questions. The girl with the braces is so welcoming m she is always willing to help me look for what I need & gives me advice on my animals. Great customer service from her. Overall this store is great read more

They need to clean out dead animals. Not a pretty picture walking in and seeing a dead baby rat floating in the water container. Also Bunch of dead fishes just floating in the tanks. Dog toys are over priced. Get the same toys in Marshalls/Ross for cheaper read more

PetNJoy - Came in this place to buy a dog chew toy and this the first thing I see walking in the door. Peep the water container. - Pet Stores Near Me - Los Angeles, California

Love the costumer service, i come every week to get food for my snake , the lovely girl with the braces is always helpful!

Prices a bit on the higher end but they have a great selection of animals and products. read more

PetNJoy - Baby bearded Dragon - Pet Stores Near Me - Los Angeles, California

I brought my husky chowchow to get a trim and a haircut. Since I can only bring large dogs, Thursdays and Sundays at 10 AM I asked my mom to take him for me since I go to school and work. My mom feels more comfortable speaking Spanish, and was told that the groomer which is a young lady also speak Spanish. She communicated to her in Spanish that she wanted a trim to keep his husky shape on the shorter side, but not down to skin or bald. She called me to confirm this, and I told her to emphasize not to cut it too short to the point where it's bald or you can see his skin. She had already left so she came back to emphasize that. My mom got a call later on that day in the afternoon around 3 PM that he was ready. Since she was in a rush to take my sister to the doctor, she just picked up the dog and left. It wasn't until I came home that day that I saw what a horrible job was done. She didn't blend the top portion of his hair at all, and gave him a lion tail along with a horrible shave . He shakes now from how cold he is and I am noticing that he flinches every time I touch his skin and I'm worried that his skin is extra sensitive from all the machine work and hair pulling. I went back the next day, which is today to complain and that's when they told me that it was my mom's fault for not communicating what she wanted to the groomer. I asked if it was a language barrier and they said no. I asked them if they genuinely think this is a good haircut on a husky and they said that's what my mom asked for. They called the groomer, asked what had happened . that's when the groom started telling her that because my dog was so matted she had to shave him down. She then started telling me through the phone, she wasn't going to refund me at all and started calling me "shawty" and "girl" and acting very unprofessional/ ghetto. I asked for the bosses number and no one will give it to me. The guy was the one who I had asked, and he decided to go hide and not come out anymore. There was a lady who claimed she was the manager and was the supervisor who then refunded me half of my payment after they had repeatedly told me they weren't going to refund me and leave, to call the cops if I wanted to, but that I wasn't going to get anything. Another older lady also proceeded to tell me the same thing to understand. They were going to give me a refund, but I stood my ground. that's when my boyfriend came and I started to explain the situation told the supervisor to be the manager that I could get half of my refund back. Told me that mom should've communicated she didn't want to short The groomer told her this. She said my mom should've never left the dog there after this communicated. They said that the groomer was her own business that they were separate. BUTTT they charged my mom at the register ?! No that's their groomer therefore their buisiness. I'm super disappointed and got told afterwords I was not welcome . PLEASE ... never going back either way. There was also rats in the traps visible to clients. read more

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This Store is excellent the customer service is wonderful Bravo and the young Lady behind the counter is excellent..

The staff there is always friendly! I take my dog to get groomed there and am always very happy with their work, I also got a new turtle and the staff has been very helpful with tips on how to keep her tank clean for a prolonged time, as well as what to feed her. I've been going to them for grooming for over a year and they are always my go to recommendation spot. read more

2/27/21 Today we took our dogs to get groomed. I sent my daughter to pick up my two dogs and it was absolutely horrible. She stated to me that my white dog isn't used to getting groomed so he bit himself because he was clean. I have always taken my dogs to groom in a farther location and never have had this problem. So this excuse just didn't make sense to me. My dog had cuts on his leg, chest, and even balls. How would it even be possible for him to reach his chest and private areas? When I saw my brown dog he was all patchy. Never coming again. Hoy llevé a mis perritos a bañarse. Yo mandé a mi hija a recoger y era horrible. Ella me dijo que mi perrito blanco nunca le llevado a bañar y que el se mordió por estar limpio. Yo le a llevado muchos veces a mi perrito a bañar y nunca me han dicho que el se muerde. También las heridas están en su pie, pecho, y sus huevos. Cómo va ser posible que el se mordió en su pecho y sus huevos? No puede ser possible. También mi otro perito salió bien mal de su corte. En conclusión no recomiendo este lugar y nunca llevaría mis perritos Orta ves. read more

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It's a good store for like reptiles or aquatic animals the people are very helpful I would not recommend a grooming service to your furry friends my dog was cuz incorrectly had patches also bleeding other than that they are good store for reptiles read more

Omg I'm disappointed I took my dog to get a summer cut , she wasnt cut down to how I asked her nails weren't cut at all and then told me I had to pay a extra 10 dollars for her to cut my dog hair the when I paid 50 dollars already , the dog groomer here is not good her prices are all over the place she use to charge me 35 , the 50 now 60 . The prices she wants people to pay isn't even worth it if you go please make sure to check your dogs paws because your paying for a service that you won't be getting read more

I called on 5/29/21 to setup grooming appointments for my German shepherds (2). I asked the lady when was the next grooming appointment avaliable, she told me Monday, 5/31/21 @ 10am. I asked are you sure because that is a holiday and mentioned again that I have 2 large dogs. I was put on hold and then said yes the groomer would be here Monday. I arrived @ 10 am, waited for her to finish with the customer ahead of me and then was told that she could not bathe them. She went over to the other sales lady, spoke to her in Spanish, and it was confirmed that I had called for grooming for my dogs. Seems that the person who answered the phone failed to put down the breed I had and the groomer did not want to deal with my dogs, only the purse pups. I will not return to this pet store again nor recommend them. read more

I have been going to this location for almost 2 years for my dogs grooming and they always did a good job.......but on Jun 4 2018 my dog was taken to be bathed and cut when he was picked up he looked horrible you can see where she cut him then changed the setting then did it again soooo all over my dog is un even cuts he looks like he has mange and he does not just a little dry skin.....when my daughter asked what happened they said they had a new groomer not much experience so if you thing about taking your pet here for there needs please think again....... read more

Pissed, no one called me to inform me my dog was done getting groomed, got there they were closed, my dog had to stay there all night!!!

PetNJoy on El Segundo has always met my pet care needs. I take my Yorke for grooming regularly and the level of service is excellent. Clean, good grooming skills, makes sure they understand how you want your pet groomed and treated. Staff are very friendly, clean and skilled. read more

It's a cool pet shop I go here to get pills for my gfs dogs for fleas they're 20$ for 1 and 16$ for 2 a deal because they work like a charm! The staff is sometimes friendly sometimes they keep to themselves! They sell iguanas fishes turtles dogs reptiles and they even have a pig and everything u need to maintain your pet! read more

I just got my baby back from being groom, I wanted to cry when I saw her, she looks HORRIBLE!!! Her hair cut looks like it was done by a person that just didn't care. Her hair is very uneven and some places you can even see her skin. I will be contacting them again (the girl had left) to express my feeling. NEVER AGAIN ! read more

I love this place great fish selection great pricing better than any other place in town! I always shop here for my 150 gallon tank! I have about 15 fishes I got here! read more

One of the best pet stores in the area! Mark is very helpful & knowledgable. I come here to purchase fish and fish care and also my snake needs as well. Thanks Mark & Pet N Joy for the great customer experience! read more

Don't go here, besides Alfredo and Roy everybody else is bullshit. I had brought a Nile Monitor from here and one of the associates said if he died within 2 weeks come back and they'll replace him. He died on the 12th day and I went up there and tried to replace him and the manager, Justin, gave me hell about replacing him and told me I had to pay 20 dollars for another one. So I had to have a debate with the manager to get another monitor free of charge. The only two reasons why they are getting 1 star because of Alfredo and Roy and I can't rate them 0 stars. read more