people are weird and the hours are wildly inconsistent. Arrived at 5 minutes to close tonight and…read morethe teenager working couldn't be bothered to open the door. When prices for things are as high as they are, people will be picky about where they spend their money. not spending it here anymore.

We try very hard to support local businesses, especially small business. The problem we run into…read morewith Concord Pet is their lack of restocking. We purchase food and come back two weeks later and the brand hasn't been restocked. So we have to go find another Concord Pet, which may not have that Brand or flavor. We've found they all don't order the same. Same for their treats, every time we need churu hairball it's either out of stock for over a month or you have to buy out the entire stock of 4. We've had to switch brands because the brand never came back in stock...it's getting exhausting...

The team members are nice and helpful. Always a pleasant visit. They have been able to answer any…read morequestions I've had and their return policy is great when you have a new kitten who isn't sure of food and toys he likes.

I am always greeted when I enter the story and they usually ask me if I need help. When I answer…read morethat I do, the associate is always friendly, willing and helpful and guides me to just what I'm looking for. Always a great experience at this store!

I love Pet Supplies Plus in Kennett. The day crew is very helpful with food advice and i love their…read morepet wash stations. So convenient. They even offered to bring your dog food bag out to your car. I really like supporting the local merchants.

The area for bathing your own dog is very organized and clean. Staff is helpful. We plan to return.read more

I needed to get my African grey parrot wings clipped. All the vets in the area charge 150$ to clip…read moreand 60$ for the exam. Michelle was kind enough to clip my parrots wings and clip her nails for 5$. If you have a small or medium sized pet bird I'd recommend going here.

I got hermit crabs 2 weeks ago and previously had other animals from them and you can tell they…read moredon't handle their animals or care about their well being and any animal you get from cape horn pets dies not even after 2 weeks of owning the animal and can't even be reasonable about it either

Lovely place. Very helpful knowledge staff. Vast array of stuff for farm and pet. Staff always so…read moreready to lend any kind of assistance if needed. Highly recommend .

Had a pretty good first experience with puppy training class. Of course there was one couple that…read moremonopolized the instructors time. Maybe they'll drop out. The instructor tried her best to keep each puppy in check during the down times. My puppy is looking forward to meeting her friend tomorrow.

The salesperson was very nice and helpful. Went to the shop because we were gifted items from there…read moreby a friend. Our dog loved them. We'd highly recommend shopping there for dog gift, treats and etc.

I am absolutely a CRAZY dog mom... I have got 2 amazing dogs 1 of which is a puppy and now that…read moreI've found this neighborhood spot I'll never really need to go to a chain pet store again.... if you want a little insight I am very much a small business lover but I have incredibly HIGH standards, some of which are bordering impossible to comply with. So when it comes to my babies I do not accept anything overly processed or products that have copious amounts of ingredients in them as well as many other checks that must be met. This store takes away the fear and hassle of looking at every single label and worrying about the quality of my items. This small store is packed from wall to wall with local, organic, and simple treats that sounds good enough for a person to eat not to mention the fact the owner has packed her store full of items that any dog lover needs! Such as tough toys that are also made from simple materials and an enormous selection of harnesses, leashes, beds, etc that are made from recycled material or plant based (hemp). If you haven't checked this store out you really should because the amount of love and care put into it just radiates and not only makes you feel great about shopping small business but also allowing you to bring your dog nurturing to a whole new level.

1 Star - Pet Supplies Plus (Aberdeen, MD) Dog Wash Station…read more I have been using the self-service dog wash at Pet Supplies Plus in Aberdeen for over five years with my 90-pound Golden Doodle, Aloe. Until recently, I've had a number of poor experiences. Unfortunately, my most recent visits were extremely disappointing. When I arrived to bathe Aloe, I was informed that customers were limited to only two towels because the store's dryer machine was broken. While I understand equipment issues happen, I don't understand why customers should receive less service because of a problem with the store's equipment. Anyone who owns a large dog knows that properly drying them requires multiple towels before using the blower. Aloe is a large Golden Doodle, and I typically use several towels to remove as much water as possible before turning on the dryer. I politely asked for a third towel and was refused. What made the situation even worse was the employee's attitude. Rather than trying to find a reasonable solution, I was essentially told that if I wasn't satisfied with the towel limitation, I could simply not use the wash station and go back home. This was after I had already traveled to the store, carved time out of my day, and prepared specifically to bathe my dog. As a paying customer and someone who has supported this location for more than five years, I found that response completely unacceptable. The interaction felt dismissive, unaccommodating, and lacking any genuine concern for customer satisfaction. Providing one additional towel for a large-breed dog would have been a simple and reasonable accommodation. I was also disappointed by the condition of the dog wash station itself. The store displays signs stating that stations are disinfected between customers, but the cleanliness of the equipment told a different story. The blower nozzle was covered with dog hair. The shampoo bottles had visible hair and residue on them. Hair was present on equipment that customers are expected to handle. The station did not appear to have been thoroughly cleaned or disinfected despite signage indicating otherwise. The photos I took speak for themselves. As a customer, I expect three simple things: * Clean and sanitized equipment * Adequate supplies to complete the service I'm paying for * Respectful and accommodating customer service when concerns are raised After more than five years of bringing Aloe here, this was by far the most disappointing experience I've had. Management should take a closer look at both the cleanliness of the dog wash stations and the way customers are treated when legitimate concerns are raised.

I love the Aberdeen pet store. All the employees are knowledgeable and very sweet. They know me as…read moresoon as I come in. They ask about my pets. It is my favorite pet store.