We are visiting w our pup from out of town and needed some pet food. Employee Joseph was so helpful, pleasant and very informative in helping us w selecting appropriate choices for our dog. She likes his suggestions! Thanks Joseph! read more

This evening 3/23 I was visiting my favorite pet store to purchase the healthy pet kitchen and some toys for my puppy. I've been coming here for years and have had nothing but great service. This evening, a gentleman by the name of Sean was checking me out. I spent over $100 and he asked me if I wanted to purchase a $.10 bag. I agreed and he proceeded to tell me that the bags were very cheap. The bag instantly ripped right in front of him and I asked if he could put the goods into a new bag and he proceeded to tell me that he could not because the owners were very cheap and he would get in trouble so I had to walk out with over $100 worth of stuff in my hands while holding four frozen bags of food. This is not about the $.10 bag. It's the principal that he was not willing to help me over something he knew was cheap and cost pennies. Do we not teach good customer service anymore? This is sad because I really enjoy going there but now I may have to drive to the Laguna Niguel location. read more

Staff really know their products. Really knowledgeable about the contents in cat and dog food and other pet supplies.. they carry all the top brand food available online and not in most other pet stores, including a very large dehydrated and raw balanced diets. They also have cat adoptions at their San Clemente store, 416 E Avenida Pico every Saturday from 12 to 3 PM. It's a great rescue that really knows their cats and kittens, Southern Counties Rescue. read more

I like to come here for all the good cat food and toys for all of my cats. There is a big variety and the people are very nice. read more

Pets Plus - Pets Plus. - Pet Stores Near Me - San Juan Capistrano, California

Melissa, the Manager at this location is the BEST! From day one she has assisted me on my journey raising my puppy. She gives excellent customer service, recommendations that actually work and is always there to greet me and my pup. It is so hard to find quality people these days. She is excellence in all categories and I regularly shop at this location because of that. A friendly face matters so much to me when I'm doing my shopping and if I could give her 10 stars I would. Thank you Melissa for being so amazing. We appreciate you!!! Also I should note, they carry top shelf products for your fur babies and have a wide selection of treats, food and all the things to care for your animals. read more

Good selection competitive pricing knowledgeable staff,if you have a Dog they have everything you need read more

Pets Plus - Puppy - Pet Stores Near Me - San Juan Capistrano, California

Staff knows exactly what they're doing, which is rare for a pet shop. And my frog and my three lizards review:their cockroaches are fruity and exciting; their crickets are nutty, fun and lively very gourmet. read more

Great pet supply store! It's Dog-friendly and staff are helpful. Good assortment of items. Convenient.

Wow- since Tom the manager left about two years ago, the service is lacking. Today I went in looking for a replacement dog collar and was going to buy about $500 worth of items. I was by myself. A large group pf six plus a dog decided to stand near me and ask the manager to assist them. It would have been nice for me to finish my task. Nope! The manager decided to take the space that I was using (no, excuse me, may I help you?" Or, did you find what you were looking for? ) and allow the group to look over the merchandise as if I did not exist. I waited to see if or how much service he would give me. I waited five minutes. Nope, along with answering that large group's questions and answering the phone my "place" in line was nonexistent. It should be noted that he looked right at me and knew that I was waiting. Talk about devalued. I left with a disgusted look on my face. Whites only served - Asians not so much. That's ok. I won't ever set foot in here again. Went to Pets Mart and found what I was looking for. Oh, and the service was there was spectacular. read more

I came in to take Snapchat's of the Guinea pigs. The store clerk was very accommodating!! I found a dog named Waffles to take pix of who just had a haircut there. read more

Pets Plus - Pet Stores Near Me - San Juan Capistrano, California

They have so much amazing things!! My dog has been obsessed with this one latex squeaky candy toy and has gone thru sooo many of them and I can never find them anywhere but this store had some! I was so shocked! I've always had to buy them online for more money! This store is so cute, quiet and has soo much stuff! Plus the workers are very sweet :) read more

What a bummer! I spend so much money at this store and I need to return a lamb horn because it breaks in sharp pieces and they refused citing it has been used. Well, duh! That's how I found out it wasn't safe for my dog. Shame on you, Pets Plus San Juan. I'll take my business elsewhere. read more

This location is in between KFC and Starbucks, in the corner of Del Obispo and Camino Capistrano. I always have a great experience whenever I go to a Pets Plus location. They're always helpful and friendly. The store is always clean and organized. They have brands that Petco and Petsmart don't carry, which for my dog is very important. Her stomach can only handle Earth Born food. It's the only food that works for her. She is sensitive to several ingredients in a lot of dog foods and can have severe diarrhea, shedding, and rashes if she doesn't get the right food. But with Earth Born, she has normal BM, her coat is shiny, her eyes are clear, and she has tremendous amount of energy. I also shopped for fish supplies at Pets Plus before. Although their fish department isn't as huge as the corporate pet stores, they still have all the basics. At least, for my betta fish. Not sure for any other type of fish. I'd like to note that their rabbits and birds seem to be well taken care of, especially at this location. The animals were in clean containment places and their food looked fresh. Their animals didn't seem stressed or unhappy. My favorite thing about Pets Plus is the service they have on some weekends. It's Mobile Pet Care or Vet Care Pet Clinic. I think they're the same. I wish I knew about them sooner because I've spent a lot of money just for routine care for my dog. I would have saved so much money to spend on my college books instead. Anyway, they have a fantastic staff. They're always so nice and professional. They never upsell me anything and they always answer my questions. I've been taking my dog to them since I found them. All the vets in San Clemente and San Juan Capistrano charge so much just to vaccinate my dog. The last time I went to my regular vet, we were charged $300 just for a check up, a fecal test, and a 6 month supply of deworming treatment. Vet Care charges about $100 for a 6 month supply of deworming treatment depending on what your dog weighs and $35 for a fecal test. That's a huge difference. I'd rather pay $135 than $300. And I've always been able to talk to the vet at Vet Care Pet Clinic about any concerns. Although if you are there for a physical exam, it's $25 (compared to the $65 vets around the area). Check their website for their schedule: http://www.vetcarepetclinic.com/ Thanks to Karen, Cassie, and Dr. Pecic for getting Mox taken care of! Great team and extremely competent, caring, and professional. Thanks for providing a great service, Pets Plus and Vet Care Pet Clinic. read more

Pets Plus - Low cost vaccinations for dogs and cats - Pet Stores Near Me - San Juan Capistrano, California

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Great folks wide variety of products conveniently located in downtown San Juan Capistrano. My HQ for food and other pet supplies.

The customer service in this store is the BEST. The associates are always 'at the top of their game'. They are knowledgeable and convey a sincere to assist customers. And they are consistently friendly and accommodating. They also have a good selection of products. read more

This is my favorite store;me and my dog always come here. We love all the girls;especially Ali!! She is always so nice, does not miss a chance to say hello to us!:) She provides excellent customer service. She is a delight! read more

Rohlin's Log: Stardate 91825. Trapped! While on a routine mission to SJC1, the landing party has become surrounded by natives during their celebration of a small avian creature that returns during every Vernal Equinox. It was quite obvious the indigenous population was going to sacrifice ... several hours of our precious time in observance of this fowl day! We stumbled on this store ( http://www.yelp.com/biz_photos/pets-plus-san-juan-capistrano?select=jtadfz-v7YEPHI0RiVEHMg#jtadfz-v7YEPHI0RiVEHMg ) after realizing the Swallows Parade in San Juan Capistrano had trapped us from 10:00 am to 2:00 pm and Kaya hadn't eaten breakfast (she can get a little cranky when she isn't fed on time). Pets Plus is a small California chain with 8 locations throughout Southern California, going as far north as Torrance and as far south as Escondido. The chain has over 80,000 items in their data base. They carry a wide selection of products for dogs, cats, birds, fish, reptiles and other small animals. Not only do they carry regular dog and cat food brands, but they carry premium brands as well, including Kaya's favorite ( http://www.yelp.com/biz_photos/pets-plus-san-juan-capistrano?select=jtadfz-v7YEPHI0RiVEHMg#jKwcmIGHeCrhHeFfHfY5Tw ) Taste of the Wild (which runs about $52 including tax for a 30 lbs. bag). We were warmly greeted upon entering the store and Kaya immediately became obsessed with the guinea pig that was caged in the front of the store. Obsessed with how was she going to get through the glass and grab her new "toy". To its credit, the guinea pig wasn't phased at all. With Kaya occupied, I started walking around the store to see what they had which would hold her over until we could get home. They had a large selection of dog treats ( http://www.yelp.com/biz_photos/pets-plus-san-juan-capistrano?select=jtadfz-v7YEPHI0RiVEHMg#cZ15e27BLsJB8-YdVE48ew ), but I didn't see Kaya's favorite Papa Psuka. If I missed these in the store I apologize, if you don't carry them, as a suggestion to management please start! They also have a great selection of toys ( http://www.yelp.com/biz_photos/pets-plus-san-juan-capistrano?select=jtadfz-v7YEPHI0RiVEHMg#O5mN7bn7ojB-v7uqhMtthA ), but Kaya hasn't really shown interest in toys. The staff was extremely friendly and helpful during our visit. We told them our situation and specifically how cranky Kaya was going to get (93 lbs. Cranky Malamute = Bad Thing) because her feeding schedule was being thrown off. They asked what kind of dog food she eats and I told them they carried her favorite food: Taste of the Wild Wetlands - Roasted Wild Fowl. One of the workers went to the back and returned with three sample packs of Kaya's food and a small plastic bowl to put it in. I really appreciated the kind gesture and they even invited us to come back and hang out if the crowds or heat became too much for Kaya. Rohlinism: What one person perceives as a small act of kindness may be a huge blessing to someone else! I wish I would have asked the names of the two workers who helped us out of a tight spot, because they definitely deserved praise for their kindness. Without their assistance, we would have most likely been forced to either starve Kaya until the parade was over (not fun!) or fed her large amounts of human food (not fun to pick up after). If this place wasn't so far away and if I wasn't already a loyal member of another mom and pop pet supply, they would have won my business for life. However, I do plan on returning to their store in the near future and giving them some business because of the outstanding customer service. If you have a pet and are in the San Juan Capistrano area, give this shop a try and I think you will be a loyal customer for life! read more

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We get our dog food here, replenish hard to find local brand. Staff is helpful courteous and it is a easy experience. Sometimes we get toys and chews here, but the way the dogs go through stuff, it is cheaper to buy the cheap chews. read more

Knowledgeable staff, great selection of food, treats, pet supplies, etc. IMO, it's the best pet store in the area.

Still come here for pet food. The selection is the best in the area. Super clean and everything always in stock. Staff is always super friendly too. read more

We are not from here and just happened to stumble across this location for some paw balm to soothe for our dog. We walked in and we're greeted by Sue- she was so freaking sweet ! If I'm ever in the area again, I'm coming back ! Thank you for your help and the samples ! read more

Great service very knowledgeable. Very happy with products. Great ingredients. Very good prices.

I usually go to a Pets Plus closer to my house, but was in the SJC area and popped in real quick to get a few things. The customer service at this location is so refreshing! Kasie and Sue were so sweet and incredibly helpful. I don't think I'd mind driving the extra few minutes next time I need dog food just for the customer service alone! read more

Went in to do a return for a product that didn't work for us. The store had an awful smell and it took ten minutes to get help. Very frustrating. I asked questions to get some direction for a better food for my dog and didn't get any real help their either. Although the staff were nice they didn't seem very knowledgeable. read more

The staff are very friendly and helpful here. I actually have stopped shopping at PetCo and PetsPlus because of the customer service. The prices are very comparable and cheaper on various items. read more

Sue at Pets Plus is a wonderful person, full of knowledge for all of your pet's needs. She goes out of her way to help and is always kind and gracious. I cannot say enough good about her. Thank you! read more

The staff here (and every pets plus for that) has such great customer service. The staff is just so nice and helpful and I love the coupons they send. This pet store has the cutest clothes, a great selection of treats and food, and everything else you could want for your furry friend! Love it :) read more

I moved to San Juan about a year and a half ago with my family and two cats, and we recently got a rescue dog. This store is the only pet store I go to. The store feels like a family business. You almost deal with the same few employees. They're friendly, personable, and so informative! Their suggestions are always welcomed. I'm so grateful that this Pets Plus is the closest to my home, because they're truly the best! read more

I went into Pets Plus yesterday with a rescue dog I had just picked up from the shelter. I needed to find him a harness and buy some dog food. The girls were really friendly and showed me what was available and then offered to put the harness on. Henry, the rescue dog, is a 2 year old 78lb labrador mix. When you get down to his level he wants to lick and paw you to death. It took me, the 2 girls, and 1 guy to get the harness on. It was pretty funny. I got some dog food and they gave Henry some water before we left. I got what I needed and we all got a workout and a laugh. read more

I just got a new puppy, and the people that I got her from recommended iams dog food. My puppy would not eat it and she barely ate anything for three days, so I went in and Sam helped me, and recommended a food specifically for my puppies breed which is also similar to my big dogs breed. I got home and I gave my little Bella her food and she ate the whole thing! And my big dog Buster he liked the food as well. Sam was so helpful to me and made many suggestions that are beneficial to helping me raise my puppy and I am so grateful that she works there! I highly recommend this pet store to everyone that has a pet! read more

Well stocked store, super friendly staff and great selections for all types of pets! Very reasonable prices.

This place is awesome. The people working there were super helpful and friendly. I'm so glad I found it. Prices are much more reasonable than where I was going. Closer too! read more

I was so happy to find this place! I feel so good about what I am feeding my puppy because of the great advice from the staff at Pets Plus!

The staff is very helpful and knowledgeable. The store is well stocked with a variety of pet supplies. The manager has helped me on several occasions with my cats, dogs and birds. I have been shopping ther for several years and have never been disappointed. read more

We have had a dog for about 2 yrs. We originally went to Russo's because it was closer. I recently bought a $16 bag of treats and was told I could not return them if the dog didn't like them. Pets plus is the opposite!! Take anything back and they will give you credit. We recently switched our dog to no grain food and they took back what we had left of the old food. The staff is knowledgable and helpful. Take a drive down the hill and give them a try!! read more

Sam is the best!! She always is such a great help with my pup Ryder! She has extensive knowledge about everything from harnesses to pet nutrition! Make sure to go when she is working!! Melissa is also a sweetheart and always very helpful! The two of them make a great team and make pets plus the only place I shop for all of my pets needs! read more

I have had pets all my life and have visited many, many pet stores. They're all pretty good and a lot carry the same stuff, but what sets this particular store apart from the others was the customer service. The managers and staff at this store are phenomenal as well as extremely knowledgable on all sorts of problems you might be having with your pet(s). And if they don't know about it, they research it! I LOVE these people, and you can tell that they honestly love animals (and the people that love them too). Of course, they also carry top of the line products as well! read more

Very knowledgeable staff, always willing to give recommendations and even help carry heavy items out to my car. The staff is also knowledgeable about dog behavior and can soothe even the shyest dog with proper body language and treats. I even got some free samples of dog food while I was there. read more

Ryan helped me with a bunny issue. He was warm, friendly and I could hear in his voice that he really cares for the animals. It is rare that a store manager helps someone without a concern for what he can get, only for what he can give. Ryan was first class and I thank him! read more