The manager at this location, I think her name was Issa, went above and beyond to help me get back my membership discount when she honestly didn't have to. What happened was the system forgot to load my membership litter discount in and I used up all my Vital Rewards coupons to make my purchase as I was purchasing litter for my kitty the day before. It seems the system does not give the owner back their Vital Rewards if you do a return. She didn't have to but she used her quick thinking and knowledge to make sure I would get my discounts. Thank you so much Issa and Karina! read more

This review pertains to both the store experience and grooming salon experience. It's where you can find the best grooming salon team. My dogs are very wiggly and anxious about getting their nails trimmed or having bath. Joanna, Jolie, and Jonny has made a huge difference in both my grooming related K9 anxiety and my actual k9s having anxiety while getting their grooming needs met. They are very skilled, patient, kind, and absolutely professional throughout the entire process. My recent bath experience for Rascal was exemplary. The dog came home looking like a nice young hound! He is less itchy, shedding less, his teeth looks nice and clean, and nails nice and trimmed. His appointment started right on time and ended sooner than expected which I super appreciated. My rescue dog had a traumatic experience getting nails trimmed recently at a different Petco grooming salon in Huntington Beach. She has since been very challenging to get even the basics completed such as nail trimming. Joanna cured the issue during the second visit. My dog wasn't a wiggly shuddering poor mess. You have no idea how relieved I was after the nasty incident that happened before. My dog got called names, hit, and slapped by the groomer there in Huntington Beach Petco. It was the most blood curdling shrieking I have ever heard my dog make and it gives me the shudders every time I remember it. Anyhow, the rest of the store experience I have had has been also very positive at this location. The merchandising is neatly done and the cashiers are absolutely wonderful there. They always have my store pickup orders ready almost right away. Sometimes in less than 30 minutes. I have never had to wait in line during checkouts and my dogs love saying hello to every one of them. The aquatic section has a nice selection of all things fish related. I'm not a hardcore fish keeper at home so their stuff suffices for my needs. It is more organized and well kept than the Adams Avenue store so I have never had trouble finding what I need like aquatic salt, for example. Given my experience of going to at least 4 other Petco stores in the vicinity and having enough comparison samples and experience, I think this really is one of the best Petco in the area. Lastly, parking area is huge and ample. Stacking coupons is possible and cashier will be more than happy to assist with account issues. read more

Petco - Best groomer in all of SoCal -- Joanna - Pet Stores Near Me - Mission Viejo, California

So many reasons why I like this Petco location. Firstly, if you need crickets, then you could purchase them at the registers, sometimes prepackaged even. Additionally, this pet pet store has really nice employees as well. They are always very helpful here. Furthermore, the pets and animals consistently look healthy and happy, yes, even the fish in the tanks. read more

Petco - TreatS - Pet Stores Near Me - Mission Viejo, California

Super friendly and knowledgeable staff! The groomers are caring and gentle with our pets. Thank you.

My experience with this Petco location has been hit and miss. In general, it is understaffed, and the staff seem inexperience and untrained. If your transaction is straight forward, then you're likely to have a smooth experience. However, it is not always the case. I went in on a weekday afternoon. There was only one cashier, and she was helping a customer with a return. The customer wanted to return a used product and the cashier called the manager for assistance. The manager was slow coming, so the cashier moved to the next cash register so she could help me. After I explained that I needed to exchange the dog food I bought to a different flavor, she asked me to go grab what I needed and come back to do the exchange. When I got back, the cashier was helping a 3rd customer, who had a complicated transaction. (She was using coupons and had other discounts that she wanted to use). At this point, the "manager" had shown up and was helping the first customer with her return. However, the manager didn't seem to know what she was doing, and kept asking the cashier how to refund the customer. The chaser was in the midst of handling the coupon lady and asked the manager to wait. After a few minutes, the cashier told the coupon lady her total, and the coupon lady was like, "THAT IS IMPOSSIBLE!" and demanded to go through the charges and challenged them. The cashier once again asked the manager to come over to assist her. The first customer was still waiting for her refund, and both staff were now with the coupon lady. And I'm just standing there watching this. It didn't seem like the staff knew what they were doing. I put the food away and left. I didn't have time or faith that this would resolved quickly. read more

I would like to call out one of your employees at the Mission Viejo location for exceptional service. You can always tell when someone likes their job. Nick was extremely helpful, very kind and caring, he is asset to the Petco team. In a business involving animals, which most of us consider our children, it's a comfort to deal with an individual that has empathy, and truly cares about the customers and the relationships that they have with their pets. Thank you Nick!!!! read more

I would give no stars if I could, went with my baby to return something and forgot I bought it at petsmart (had my receipt and everything) , shopped around didn't find what I wanted and left. sat in my car and one employee came out and wrote my license plate down, I felt terrible they thought I stole so went in to explain. They told me why i walked out with the item I told them to check the cameras and I was sorry if they thought I stole but that them writing my liscense plate down was weird. They continued to tell me they thought I had stole and i was so embarrassed I left. Thought about it some more and realized what they did was wrong , they should have checked cameras then maybe wrote down my liscense plate or ask me in the store if they could just double check the item, I would have totally understood so I felt they should do something about the miscommunication. Went back later to speak with a manager ( turned out to be one of the people inside the store telling me I stole) told me she never personally left the store and they did nothing wrong , I was alone with my baby and felt very uncomfortable by this , asked her what she could do maybe a gift card (knew it was a long shot but wanted them to know I was serious about being upset) or something but they were unhelpful and ended in screaming match cussing and telling me fuck you. I will admit I acted out of character but I will say that the entire situation had me very taken back and I can't beleive it even escalated to that level. I work in customer service and never have I spoke to anyone the way she did or be so unhelpful on a situation that was clearly wrong. I go here often and will not be going back. Not that they care but I wanted to post this because it's crazy! read more

It's always a pleasant experience here. I typically bring my doodle in with me. He loves the samples they've been having lately. Staff members are kind and friendly! read more

We signed our new rescue dog Harrison up for the 12 week training course with Diana and she was amazing ! She is so zen and patient with him (and us!) Every dog can benefit from training with her. read more

Petco - Diana helped us turn our wild beast into the best boy! - Pet Stores Near Me - Mission Viejo, California

Joanna always does an amazing job grooming my Samoyed, Mochi! She is super patient and caring, and Mochi always comes out looking fluffy and beautiful. Highly recommend her! read more

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We went here today and Jonathan was our groomer. He is kind, welcoming, professional and talented. He groomed our dog and remedied a situation from a grooming at another petco. We have found our new groomer at this site. Jonathan explained that each of the three groomers there are very experienced and professional. Thank you Jon for your time, energy and expertise read more

Very well stocked. Larger store than others that I've been to. Helpful salespeople. Enjoyed shopping read more

inhumane & horrible and such a shame to see/ look at. knew pet stores that held fish didn't get the right treatment but I was too stunned to speak read more

Petco - Pet Stores Near Me - Mission Viejo, California

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The groomer, Joanne, and the tech, Alex, did a fabulous job with my dog on Christmas Eve, helping him to recover from skunk spray. He looked great and smelled better than before, although it will take a while for the odor to dissipate. They were helpful in getting my rabies certificate and vet permission. Note: Always travel with those in case you need an emergency wash for a dog with a heart condition. read more

Staff is great and very helpful, grooming department the best and product available perfect for my needs! Would recommend Petco La Mesa to any pet owners! read more

Second time I've called for grooming services and they don't have groomers and don't know there hours! Not good... take a pass on petco grooming in the South OC area. None of the stores have groomers and store people can't refer you to any other store in area. read more

DO NOT COME HERE FOR PET GROOMING I regret not reading these reviews before taking my new rescue dog in for grooming. This was his second grooming appointment at Petco and I came to pick him up after an hour and was told that they hadn't even started on him because someone was at lunch. An hour later we got called to pick him up. When we arrived we were told it took two hours because our dog was scared of the drying and it had to be set to the lowest setting. The lack of transparency and honesty is extremely frustrating. We then get home and I found a scratch on his stomach and blood in his ears from over cleaning. Petco - train your employees, fix your scheduling system (a lot of reviews on scheduling issues) and just do better. It seems like corporate gave up on this location, its employees and the pets they serve in this community. read more

iYoShop Hands Free Dog Leash with Zipper Pouch My husband bought this great leash and it's been a great relief for my arthritic hands. The handles, 2 at different lengths , are comfortable and easy to reach. The elastic cord has a metal wire, which has kept our dog, a master chewer, from biting it through. It's a beautifully designed and functional product. Thank you read more

Keoni is the BEST. He has so much knowledge about aquariums that u won't want to go anywhere else. Highly recommend this store specifically because of him and Clint. read more

Petco - New hours - Pet Stores Near Me - Mission Viejo, California

I been coming on and off this place but it seem to get better I heard rumors about a new managers trying to turn profit over people I seen that happen before here back in 2014 2018 we'll get ready for bad reviews and people quitting!! Corporate if you think management and profit are more import I have a bad news for you... enjoy your profits over people!!! read more

Petco - Pauly will start shopping at pet smart from now on!!!! - Pet Stores Near Me - Mission Viejo, California

Couldn't agree more w/the last reviewer. Incompetent and lazy, just shave dogs to avoid doing their actual JOB which is to groom. No wonder this store has such terrible ratings. read more

So thankful for the call I had with Johnny (sorry if I spelled that wrong)- I called looking for a flea treatment for my kitties and was informed they didn't have a groomer who specializes in cat treatment :( but was immediately referred to a lake forest location that does have a cat groomer! Not only was I referred to another petco but was honestly given the BEST advice to me than I've probably found online in my accumulated time of researching flea solutions! He included remedies they carry for carpets, fabric, furniture, and then explained the life cycle of fleas, oral treatments you can give to cats to treat the entire flea life cycle (not just the fleas currently on the body), explained to me different methods of killing fleas in couch cushions such as putting the cushions in trash bags for a while to suffocate the fleas. he also explained not using any chemicals on specifically pillowcases and how to wash linens in a specific way to get rid of fleas. Bottom line, I called for a generalized answer and received 100x more (newer and more helpful) advice and care than I was expecting and couldn't be more grateful for the help I received. so thankful for you Johnny! you're SO appreciated !! read more

Petco grooming big thumbs down when you have a big dog. I suppose my kennel trained doggo isn't "kennel trained" and gets really stressed out it only at this petco. read more

I got my dog groomed today and this was the best grooming experience I have had. I believe the groomers name was Joanna. My dog came from a bad home and is very scared and she made him feel so comfortable while grooming and actually trimmed his nails down perfectly (everytime i take him to the groomer they leave his nails long because he's too scared and they don't take their time with him). She spent time explaining to me and my boyfriend everything and was so sweet and kind with my dog. I am so appreciative and he actually looks groomed (everytime in the past I pick him up they skimp on everything because he is hard to groom). Thank you so much to my groomer today! I am so happy with our experience! read more

Annoying. I have a cat with stomatitis (chronic mouth ulcers) so he's particular about the texture and flavors of the cat food he eats. I placed an online order for pickup at 4:30 and got a confirmation email. I ordered 7 greens, 7 purples and 7 pinks. By 6:30 I hadn't gotten a "come and get it" email so I just went to the store myself. Unfortunately, they only had 6 greens, 5 purples and 7 pinks. Crap. I couldn't just fulfill my own order and leave. Getting alternate items to make up the difference wasn't a possibility because my kitty won't eat all flavors of the same brand. Some make him have a "throw up face' reaction. I told the cashier what happened. He couldn't cancel my order so I just bought what they had. He was friendly and personable. He did his very best within the limitations of the PetCo computer system. I got home and called Customer Service to cancel the order. They said I could wait until the order was fulfilled to cancel. I told them it wasn't possible because I'd taken all the purples, greens and pinks they had in the store. After being on hold for 15 minutes, I was informed Customer Service couldn't cancel the order either. GROWL. They had to put in a request to the "main office" to cancel my order. And it would take 24 hours. And I'd need to look for confirmation of the cancellation. Just OMG. Everyone was nice and polite and personable. But no one fulfilled my order in a timely way. No one could cancel my order or even items on my order. They could be helpful only within the limitations of the arcane Petco ordering system. DO NOT RECOMMEND ONLINE ORDERING FOR PICKUP. read more

Depending on the location the employees are usually very nice and always willing to help . They typically have a wide range of pet supplies , food , and accessories. They can sometimes be a bit pricey , but then again I haven't found a pet store that isn't . They are always very good about returns , which is a huge plus in book . read more

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Groomer caused damage to our dog by cutting into his skin. The Petco grooming resulted in a $200 vet bill & multiple medications to get our dog healthy again. It's been 3 weeks and our dog is still recovering. Will not return again. read more

Chris was outstanding. Talk about going above and beyond with his customer service. I just got a puppy and I was carrying him and needed a collar, name tag, leash, food, etc, and there was Chris. He saw me struggling with trying to get his name tag engraved and he offered to do it for me. I was so taken back by that and appreciated him so much. Then he proceeded to ask what else can I help you with and oh boy I definitely needed his expertise and he showed me the way and let me know the best good to get, toys, leash, collar, etc. He really gave me a wow on customer satisfaction. Thank you Chris so much for your time and just being a genuinely great person. read more

This store needs to start hiring more competent employees and stop out sourcing employees that don't know anything about their job. The only person who actually knows what they're doing and talking about is Keoni in the aquatics section and it seems everyone else who works there always has to ask him the questions instead of answering it themselves. Kind of embarrassing that only 1 person at this store has actual background knowledge in their field of work. read more

One tiny baby parakeet all alone, refused even a mirror in a huge blinding glass enclosure. Broke my heart to see this baby animal so sad that it looked ill and lifeless on the edge of a food dish, eyes closed and head down. I bought her because of how sad and unfair to the animal this situation was. I have an electus parrot and have owned birds over forty years, I did not need another pet but could not in good conscience leave this animal behind. Please revise your live pet policies to be in the best interest of the innocent defenseless pets. I was informed it would be six days until the next delivery of birds and I don't believe this one would have survived that long. Staff was friendly and as helpful as allowed to be. Thank you. read more

I went into this petsmart with the intention of buying the only cockatiel they had at time. which I'm now glad I didn't. I asked if I could hold or handle the bird to see the demeanor and was told no by the manager having a conversation with the cashier in a dead store with it explained that someone else had held the bird the day before and he flew around the store and they didn't want him to escape again. I asked them well don't you clip their wings? The manager just looked at me and said no as he carried on his personal conversation with the cashier. I was dumbfounded. Ended up going to Omar's and buying a sweet little cockatiel after being able to handle them all. And the bird was less money with great service! Please stop selling birds. You have no idea what you are doing. read more

Petco is a good place to get food for my cat and other accessories that are helpful to her. The store is fairly large with animals such as guinea pigs, hamsters, rabbits, chinchillas, birds and fish for sale. When I visited over the weekend, they were having dog adoptions outside the store. Store employees here are helpful. If you sign up for their free card, you get a coupon for 10% off an item e-mailed to you. They also accept manufacturers' coupons here. They have a pretty good selection of pet furniture. Deals for cat food seemed to be pretty good. I was happy to see that they carry a hard to find dry food for cats that my cat likes. Parking is easy. read more

My home away from home!! Seriously. I spend more time (and money) here than is probably normal. We asopted our two littehn from MeeowwzResQ, who had cats here for the day in July, and have been loyal ever since. Why Ilike Petco: + Great selection of cat foods + They specifically carry Wellness (grain free cat food) for our kittens. They have a good kitten selection, as well as the combo adult/kitten wet foods. + If I were to buy litter from them, they carry World's Best (it's $2 cheaper at Target) + Lots of lovely cat toys that our kittens adore + We bought our cat free from here (the top model - can't recall its exact name) and the kittens love it. (I highly recommend, but get it whe you kittens are young so that they can become used to our. Ours seriously adore it.) I've never had any problems here, the staff is always helpful. The staff were also very helpful when we bought out cat tree and one of the pieces was missing. Totally happy to exchange and make it right for us. Join their Rewards program; sometimes some good savings. read more

Best store for buying fish!!! If you look at me other reviews I am a picky fish store shopper!! All their tanks are clean and beautiful!! So often these large chain stores have dead or ill looking fish. Manny was super helpful and answered all my questions both for fresh and saltwater animals!! Bought two gorgeous juvenile tiger oscars who are settling in well in the 50 gal. I'll be back soon!! PS!! Pictured are my 4 angels PetSmart told me I wouldn't be able to keep alive. Now almost two years later! read more

Petco - Pet Stores Near Me - Mission Viejo, California

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First time I can to this store not very happy because I need to do a grooming and didn't have not even one that can help us out because when I got there they said she left and no one else can do it read more

Love this Petco ! Heather and Bianca welcome me with a bird yes, a parrot ! He's adorable, I almost bought him 700 dollars is not expensive at all, back in the days, they could cost up to 3k. I shopped for half an hour and met all kinda nice people ! Luis is also so nice ! I will not go anywhere. I can't express how much I appreciate their help ! Thanks for staying in business for our pets ! read more

Julissa was my dogs groomer today. She was so sweet took care of my older, large dog child and even gave me great recommendations for products when I asked. My dog hates her nails being touched or her teeth being brushed, both of wich julissa was able to accomplish meanwhile leaving my big girl all fresh shiny and smelling fabulous! Will be taking my dog back to her for more grooming! read more

Petco - Pet Stores Near Me - Mission Viejo, California

I absolutely love this Petco. It's never crowded and always has friendly and helpful staff. I used to use a mobile groomer (super expensive) and figured I would give Petco grooming a try. I just had both my pups groomed at the Petco Salon by Aiden, and she is amazing! You can tell right away that she enjoys her job and is very good with animals. I was a little nervous as my Pit/Lab Koko has never had a bath before and dislikes water, but Aiden assured me she was in good hands. As for my Pomapoo Roxy, she has always had baths and haircuts, but Asian definitely gave her the best cut she has ever had. So now both my doggos are clean and happy, which makes me so happy. Thank you, Aiden! We will see you soon for another doggie "spa" day read more

Petco - Koko and Roxy - Pet Stores Near Me - Mission Viejo, California

My husband and I went to purchase some items for our budgies today April 10,2022. We were heart broken to see that that the hand fed conures looked very scared and one flinched when a worker stepped out from the back room. Their water was disgusting as if they hadn't changed it for a week. There was a film on top with lots of seeds or poop at the bottom. We took some pictures because we asked the girl if they had changed the water and she claimed they change it 3x a day. As a bird owner I can tell you that this water bowl would NOT be this dirty if they clean it 3x/day. The parakeets accords are really cute but some had very dirty butts which means they may have a crop or vent infection also from dirty water. Please have your leadership seriously look at the management of your live animals!!! I see that this was a problem 1 year ago. read more

Petco - Scared conures and dirty water bowls - Pet Stores Near Me - Mission Viejo, California

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Even though their employees seem young probably by my standards, they were always so cheerful and helpful. Tonight I sweet Victoria help me, very patient and knowledgeable. Thank you Petco!! read more

Petco - Victoria, very knowledgeable and kind! - Pet Stores Near Me - Mission Viejo, California