Love this Petsmart never busy and also has a Banfield in it. I redecorated and bought my fish a bigger aquarium and this location had a good variety of different decor for my fish tank which I loved! I also brought my dog with me and bought him toys they always have good sales on random dog toys etc read more

I've been taking my dog to this grooming location for quite a while and today I received the absolute worst customer service. Wendy the groomer started charging us a special handling fee indicating my dog requires more effort to get groomed. I went with it a couple times but it has been ridiculous as we have been getting charged every single time. Before Wendy, no other groomer has ever charged us this fee or brought up anything about my 10 pound dog being stressed and uncontrollable. When you become a groomer, you accept that you are dealing with animals and no animal "enjoys" getting groomed, so does this means every pet has to get charged an additional fee?? At the start of every visit, she brings up the special handling fee before we even talk about any grooming details. She called over the manager Rebecca and she needs to be trained. She has no characteristics of a manager!! Raised her voice in front of other customer and asked me "why I don't groom my own dog if I'm dissatisfied". Why I don't get my dog groomed myself its none of your business but making sure customers leave satisfied is so make sure you do your job correctly next time. I will for sure escalate this issue to corporate to avoid customers being treated like this. Rebecca was unsuccessful in politely addressing the issue so we will not return to this store! You have lost a long term customer! Avoid this place and groomer Wendy! read more

My dog Noah had previously been groomed by Cody (grooming manager) pre pandemic multiple times. We had one bad groom in 2020 and Noah's haircut was not completed. I was not satisfied and asked for a refund under Petsmart's guarantee. We then moved out of the area. We are now back in Aliso Viejo. I booked an appointment with Cody weeks ago for 9/4/23 (he had a 6 week wait). He just called to say he refuses to groom Noah and is canceling my appointment and reason given that Noah bit him repeatedly the last groom (in 2020). So 3 years later this is the reason given for the poor groom and not finishing him. Cody wants to blame my dog and also says he did not get paid for that groom. Of course you did not get paid... you did not finish grooming my dog. Cody's attitude was spiteful and vindictive on the call. I tried to explain that I was willing to give him a second chance since he always done a good job until that last grooming, but instead he was raising his voice to me and insisting I have a "bitey" dog and then hung up on me. Very unprofessional. read more

We live around the corner so this place is convenient. My wife ordered some cat food online and asked me to pick it up. Went in the store and pushed the button. There is a checker next to the kiosk, granted she is running the register. I waited a few minutes answered a few emails etc. ouches the button again. Before I pushed the button again a gentleman working walked past me. He was fine for a while, I'm still standing here. No acknowledgment from anyone. The same guy walks in with 8 carts, doesn't look at me, as he is walking by he asked what my last name was. I told him as he was walking away, he quickly came back with my item. Handed it to me and walked away. Customer service, really. No acknowledgment or greeting. Sometimes convenience isn't worth my time. Too many places to go to buy cat food that will at least say hi and probably less expensive. read more

I called a week ago if I can make an appointment to get my dogs nails trim the employee said we don't do appointments for nail trim they are all walk in basis . I walk in Sunday and the guy said do you have an appointment I said no because you guys said You don't do them. He said we can see you tomorrow. Drove my dog out here for them to say no? I don't have an issue waiting but if they are going to enforce walk-in policy they should be able to make it work. I spoke to the manager and she said I can't force them to see your dog. That is not the issue. Issue is if you are telling employees to tell customers it's walk in then it if Saturday and Sunday are busy get people to cover . Besides grooming. Barley any workers to help, they don't have good customer service. None of them say hi, how can I help you. Going to be looking at another Petsmart read more

My dog loves this place!!! We come from Trabuco Canyon past a lot of other places for boarding and doggie daycare at this location. The people are efficient and friendly, the facilities and the animals are clean and well kept, and they can always accommodate us, even for last minute reservations. My dog is a total wimp who hates going anywhere without me and won't eat or sleep properly if he is not perfectly comfortable -- I know, I've created a monster. However, he really loves going in for boarding and it is just so nice to know I am leaving him somewhere safe and fun that he loves. Thank you so much to all the staff in the boarding department!!! We really appreciate you!! read more

PetSmart - My monster baby, Henry the standard poodle. - Pet Stores Near Me - Aliso Viejo, California

Zero stars! The worst store for pets in the world stay away! won't be shocked if they will be closing down next. Customer service here is like dealing with hitler especially the manager, unreal! Please remember there are other pets stores you're not the only one. read more

One of the worst places you can take your pets. If your thinking about it DONT. went in to drop my dog off for a 4 night stay. First no employees can be found when you walk in. Once an employee sees you they run to the back to get their manager or a different coworker and won't help you. they are under trained and don't know how to greet animals. when checking in my dog the lady did not get lower or put a hand out to greet him. she immediately went to put the collar on him. when she obviously couldn't do it she ran back to get her manager. He came out and spent no more than 2 mins with him before taking him to the kennel. finally got him dropped him off and NOT EVEN 30 MINS LATER i get a call telling me he can't stay there because he is "aggressive". i go into the store to see what the problem is and again no help when we walk in have to wait for the lady employee to go get the manager. he tells me that my dog was lunging and biting which he has not done once in his life. anyway we walk into the back where the pee smelling not taken care of dogs are stored in the smallest kennels you will ever see. He walks all the way to the back where my dog was and pointed for me to go to him but i shook my head no pointed for him to because he needs to show me this "aggression". Here's the part he embarrassed himself completely... he walks up to the kennel and my dog sniffs his hand and and wags his tail. TELL ME WHERE THE AGGRESSION IS? we talk more upfront he tells me it doesn't matter and that he is not staying there. Since i have no choice even though there was no aggression i go to get my dog only to find ALL OFF HIS TOYS AND BLANKETS dripping in pee. so i say like every person would...woah his stuff is drenched in pee no one has checked on him in a while i guess. and that's when mr. manager man decided to say i am accusing him of neglect and called over oh yes ANOTHER MANAGER. She decided to not only tell me that he was aggressive even though she wasn't in the dog area at all but she also tried to talk down to my dad and i. two grown adults that know how dogs work but apparently we needed to just be told that dog get nervous. which didn't address the situation. hahah this place is a joke. oh ya and let me mention how my dog was sitting with me while i talked to the assistant manager and the store manager not showing an ounce of aggression. here is a tip for you guys since you won't be getting a money one...hire people that know how to work with a freaking dog. if they are too scared to just help at a desk with paperwork than maybe they shouldn't be working there at all. you all know that what you got going is one of the saddest dog day"cares" i have ever seen in my life y'all don't know up from down i wouldn't trust you with a pet goldfish. Oh and pictures for proof included :) read more

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We originally discovered this large pet store conveniently located in the Aliso Viejo Town Center on Aliso Creek Road. This is a great pet store situated in a large town center among many other well known establishments such as Barnes and Noble, Ralphs, CVS, Macaroni Grill, Staples, and Wahoo's Fish Taco, just to name a few. This is one of their larger well-stocked livestock locations where not only will you be able to see their many options of fresh-water fish, a variety of reptiles and rescue cats up for adoption, but also a variety of birds and exotics including hamsters, chinchillas and guinea pigs. They also provide grooming, day and overnight boarding with playtime at an additional fee. We have boarded our pets with them at their pets hotel and have been satisfied with their services. We pay the extra fee each day for our little dog to have some playtime with the other pets her size, and would like to think that our dog enjoys those times spent out of her cage. Our pets come home happy and clean with a daily report card of their stay, which includes their behavior, eating habits as well as bathroom habits. Along with the animals for sale and services, they are a large pet store with a huge selection of pet supplies for your pet from bedding to pet food to toys, books, cages and accessories. Their prices can be a little pricey on certain items, but we try to take advantage of their occasional coupon mailers, newspaper ads or e-mails. We buy what we need when we are close to running out and if we luck out and come in on a week that they're running a special, we stock up. We also get a few Hill's Science Diet coupon mailers from them, so we take advantage of those coupons and stock up on our pet's dry foods at that time. As long as their prices stay lower than their competitor, Petco, we will keep returning. read more

PetSmart - Science Diet Canine line - Pet Stores Near Me - Aliso Viejo, California

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Today was the last day of a deal to get 1/2 off some reptiles. I went in a half hour before they closed to look at options. No one asked if I needed help. I asked the lady to help me get a lizard out and she said she would call someone. Another lady was walking by a bit later and I finally asked if she could help me. She said in a short tone that they usually don't help people this late. I told her I was trying to take advantage of the deal that ended today. She then asked, again in a rude tone, if I even had anything ready. The store ladies were all looking at each other as if annoyed by me. Have never felt so unwelcome. I will never come back here. read more

PetSmart - Service example - Pet Stores Near Me - Aliso Viejo, California

This place is the biggest rip-off ever. I took my English bulldog here and asked them for a bath. I literally left him at 2:10 and by 2:23pm the woman had already left me 2 messages saying the dog was ready. I was surprised and called her back to ask if she bathed the dog with water. The woman told me that she had bathed, cleaned his ears, cut his nails, etc. I picked up my dog and he was as dirty and stinky as when I left him and, he was completely dry. I asked the woman again and told her the dog is completely dry. The woman responded that she had dried my dog with a dryer and I know that is a lie because my dog would have not let her dry him with the machine because he is really scared of it.I payed, left and will never come back. Please don't waste your money and energy at this place with this bunch of liars. read more

Had an AWFUL experience today with the groomer named "EMMA" Emmalyn. She has an awful personality and will lie through her teeth when questioning her. Emma did not explain extra costs and she did not follow my requests that I asked for. Emma lied and told me I had signed off where she added on & told me she had the paper where it states I would get charged extra with my signature. Emma then goes to the back and brings out a paper that is signed by her with a purple marker where the customer is supposed to sign. I NEVER SIGNED ANY PAPER. EMMA took it upon herself to cut my dogs hair super short & left her with an uneven choppy haircut. The male salon store manager came in shortly & apologized for her behavior and offered me a refund for the awful haircut. He was professional and I appreciate him. He honestly made me feel better. I never requested for a refund to begin with because I know the groomer took time working on my dog but unfortunately it was not what I asked for and she did not explain anything in detail. I honestly don't recommend ANYONE getting their pet serviced by EMMA. This petsmart salon has really great people like Carlos S. , Gabriella & Tammy Im totally disappointed that I didn't get our pup groomed by Tammy instead. read more

PetSmart - Emma's choppy work - Pet Stores Near Me - Aliso Viejo, California

If your dog has hair instead of fur, don't bring them here. The staff is very inexperienced with tangles or small/minimal mats and cutting hair and they aren't very nice. They will try to push you to shave your pet saying it's for health and safety when it's literally a tangle that is easily combed out. I wish I had read the reviews before taking my dog here since this has happened to other people. I have never written a bad review before in my life and I have been a loyal PetSmart customer for years. Other locations have much better customer service and are actually really good at grooming! read more

Came here tonight for turtles supplies.. store was clean and well stocked. I like this store as it usually has everything I need from dog supplies to turtle supplies. Just bev aware that obviously you can find most of these items online for cheaper, but your paying for convenience and for the immediate satisfaction of having immediate retail therapy. I like this store and the staff is very friendly and helpful. Good location and a ton of products. read more

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Ordered a prescription online to pick up at the store. Online would not accept PDF of the prescription (was for food), and had to call the vet hospital to confirm. I was told that I would receive an email when items arrived at the store. An email came in thanking me for picking up my items...what???? Picked up??? I went to the store and they told me the items had already been picked up. They eventually got the items for me. I had already picked up a couple of food items from Petco (because this order was taking over 10 days to arrive) and they didn't work out, so I asked to return a couple of cans of food. They said I could not return the items without a receipt...the receipt that had been given to the other person who took my items. Now I have to print the receipt out at home and bring the items back to the store to return. What a huge hassle! I'll just go to Petco next time. read more

We've brought our Lab to PetSmart from Arizona to California for grooming mainly for less expensive services. On 2/23/20 I dropped her off for a Flea Shampoo service( it's her 2nd in 3 weeks). The first visit was 3 hours- mainly for the chemical to get in deep to kill adults and eggs. Then a shampoo& conditioner to make her shiny, plus trim nails, clean ears and trim hair on her pads... This appointment was done in 1 hour.. 2 hours less than the first. Brought her home we're we looked her over because she started cleaning vividly right away. We inspected her and found a mass colony of fleas under her belly.. and her ears were dirty. And had a weird smell to her coat. We called and was given another appointment 3 days later.. Now 2/26/20 dropped her off and 2.5 hours later we got a call, I picked her up and she literally was pulling me out the store.. as soon as she got outside.. she urinated for a solid 20 seconds.. I noticed when I put her in my truck blood on my hands.. then saw blood stains on my fabric seats... and then her foot(see pictures). Brought her back into groom and noticed her nail was ripped out of her foot, bleeding like crazy.. The banfield clinic took her in, where my dog has to have surgery on her foot. The grooming part said everything is covered. While waiting with my dog, her demeanor was like she was freaking out, she got timid fast!! And my dog is house trained, but not today.. she was scared for some reason. I waited 30 mins as the front desk employee said she's in surgery and will take a good hour... WTF!!! One of the managers I had to locate was apologetic and was doing everything to help, but don't you agree that for something like this, some manager would approach you to remedy the situation..? I shake my head at Customs Service from PetSmart.!! Just beware when you take your fur child here to inspect your dog., So this won't happen to you..( I learned your dog sits in a metal kennel, the floors are perforated and that's how the nail was ripped out) her entire nail.. my dog is a trooper and wanted to go home.. that's why she was pulling me(she is 14 years old-human years).. not normal personality.. read more

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The worst "training" for your dog. We spent a lot of money here for puppy training for our 5 month old. She's a chihuahua, so obviously she's small and angry. The dog trainer (Dylan) literally spent a total of 30 seconds interacting with our dog and then spent most of his time with the other, bigger dogs. He pretty much ignored her the rest of the time. There was zero patience for her and he barely even looked our way during the classes. What a waste of money. Find a professional puppy trainer, not this place. read more

If I could leave 0 stars I would. My dog has been going to Petshotels since he was a puppy. He is a crate trained labrador and we have always had a great experience at other locations. We have been to Long Beach Towne Center, Vegas, Palm Springs, 2-3 times a year all without issue. Today I was called to let me know 3 days before I was to check in my dog that he is too old and they wouldn't take him. I made this reservation over a month ago but they just noticed his age now. Chris handed me over to his boss who should never be in any customer service postition ever. She proceeded to tell me that my dog is past his life span and they have had dogs have serious medical issues while in their care at that location and she didn't want my senior dog there. I told her that he was just at the vet yesterday and had a clean bill of health. She proceeded to tell me their facility is 200 crates just lined up on top of each other (she called it a Motel 6) with loud dogs barking and my dog would be lucky if they even noticed him once an hour. I told her my dog was fine and in good health and he was just here a month ago. I didn't see the issue and he did just fine then. This woman banged on her desk saying she was just being a responsible pet lover and business owner telling me that my dog is at great risk to have a cardiac event from other dogs barking and they couldn't be responsible. She used the analogy of 10 year olds can go on roller coasters but 90 year olds can't. This is a women with no DVM degree who has never seen my dog. She told me that if I wanted to bring him I would have to give her 2 phone numbers of people who would be on call 24 hours a day to come pick up my dog if they decided he was in stress. Mind you there is no vet on site, this would just be a employee making the decision. She told me that my dog would then go to a vet to be boarded at $1000 a night and it would be my problem. I was in tears at the end of the call and my son was so scared that he was going to cancel our weekend family vacation because he is afraid my dog is going to die after her tirade. Needless to say I have made other accommodations. But if even half of what she is saying about her own facility is true, NEVER BRING YOUR DOG HERE! EVER! read more

Not sure why others have left such low ratings on their pet fish department. My experience with two daughters age 7 and 9 was awesome. A young girl who had assisted us had an ample amount of knowledge regarding the questions we had asked. Our three fishes have not passed away but thriving. read more

PetSmart - Fishes - Pet Stores Near Me - Aliso Viejo, California

I'm not exactly a fan of Petsmart, but I go when I absolutely need something. It's all about the convenience. Compared to other places, they are overpriced. The employees are always very friendly, and I've heard really good things about some of the groomers. read more

I will NEVER EVER GO HERE AGAIN! If I could give this store a zero rating I would! No compassion, no empathy, or care for an elderly dog. I have been taking my pets here for years and I am disgusted at this current treatment I was given by Emma in the Grooming department. She told me that they would no longer be able to groom my 12 year old Golden due to the fact she has a hard time standing. Umm are you kidding me???!!! She's 12!!! She doesn't bite, jump, lick or give anyone any trouble EVER!! She is the sweetest dog they have, and always gets rave reviews every time I bring her, and yet this person is NOW telling me they won't groom her!! She was so rude, that another customer standing there actually came outside to apologize for her and tell me not to come back!! I will not be coming back, EVER! With either of my dogs! Anyone that treats customers that way, let alone dogs like that, makes me wonder what they are doing to your dogs when you are not watching! That is a horrible way to treat elderly dogs and a horrible way to treat customers!! Let alone not true! I walk her every single day and she is fine! Every dog that comes there hates coming to the groomers. It's part of what they do, duh! read more

Not a huge fan of big chains like this typically but there is a convenience to having so much to choose from although a lot of the product is just crap. My favorite part of the store is watching the dogs in the daycare and the cat adoption room. Not to mention, looking for items in aisles and having a surprise leg lick from some furball that managed to sneak up on you. I had a great experience with the volunteers at New Beginnings for Animals (the shelter inside Pet Smart). I really respect that they require a home visit before adopting out any of their animals. read more

PetSmart - Great Dane....best dogs ever - Pet Stores Near Me - Aliso Viejo, California

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The hotel is very tiny for cats. Average overall, so would not be my first choice but would stay here.

About a month ago we started taking our dog here for nail trimming packages. The first time it looked like they didn't touch our dogs nails and his ears were still filthy. The manager wanted to make it right and we brought our dog back in. They said they fired the person that messed up and fixed our dogs ears and nails. Fast forward a month and we come back for the same package. Again the nails were barely touched and we are giving up on this petsmart location. Not worth calling management again. read more

PetSmart - Look at all the white left and chipped nail. Can't get it right after two visits, won't be coming back. - Pet Stores Near Me - Aliso Viejo, California

Waited in line for a while due to not enough help. So we were next in line and Trevor opened up another line e and decided to take every person behind us! So while we waited there every person behind us successfully got rung and left. I realize there's not enough help in the world but can we at least try to be polite and courteous and have common sense? Didn't even get an apology. Rude!!!! read more

Someone in management is brain dead. I used to be able to buy SEALED cases of cat food for my pets and foster kitties. Because the case was sealed, I could be confident I was buying a full case. I could pay, toss the cases in my car and be on my way. I carried the cases under my arm and stacked them neatly in my utility room. Easy peasy. Now, I have to check both layers of each case to see if they're full. I have to use a damn cart, dodging gaggles of shoppers because of all the stupid loose cans. I have to have each case bagged, wasting plastic bags. As I drive home, a few cans break loose and scatter all over my back seat or under my front seat. I can't carry the bags into the house by their handles because of all the loose damn cans. I finally wrestle this mess into my utility room and have to reorganize the cans in their respective cases. Whoever in management that decreed ALL cases must be opened, I HATE YOU. I would cheerfully switch to Petco if they carried my brand of food. read more

Banfield pet clinic here is bag They misdiagnosed my dog and told me it was just a muscle pain it was cancer and my dog died a few days later. Also saw some dogs nomming on another dogs hanging 5th leg and they did nothing, hope he can still have kids. read more

Used to take my dog here for grooming but for some reason at one point she became really hesitant of going there. The next time she was there for a bath the groomer called and told me she was grinding her teeth on the metal of the grooming table. I assume when you take your dog to a groomer they create a positive environment for them. I've since taken her to a new groomer and she loves it. Not sure what happened here but it's too bad they lost a customer. read more

Their dog food especially Purina(r) ONE SmartBlend Adult Dry Dog Food - Chicken & Rice is filled with moth. I have purchased it a few times and every time I bought this item I have had butterflies around my house. I went back to the store and found butter flies around the place this specific type of food was stored. I notified the store attendees. New time I was there I saw the same thing. Do not purchase dog food from Aliso Viejo Pet store. This food could be harmful for your dog. read more

Again another cf - one cashier working and the other - well a lot to share about life withvery long line. Back again - looking for another pet store - total CF - lots and lots and Lots of waiting. Please do something about this store. read more

I picked up my 3 yr old aussie after a three night stay at pet hotel over 4th of July weekend- he was shitting blood the minute they brought him out to me- I refused to pay - they never called to check on him- i took him to my regular vet that Monday - he had a high fever - my vet said most likely a virus caused by exposure to a sick dog that was brought there- I dont want to ever risk my dogs health again so Ill most likely hire a dog sitter next time... We finally got a call a week later by management to pay our bill not to check on our pup! after we spoke to the manager about our concerns he decided to disregard any payments owed- read more

The worst place for dog grooming. Not because of their expert dog groomers but because of Aliso Creek Petsmart manager Rebeka. I have been taking my two dogs to Aliso Creek Petsmart for more than 14 years. I had never have any problems at the pet hotel, doggie day camp, vet, etc. until recently. Going back to November 2022. I have taken my two dogs for grooming. My appointment was in the late evening. I was told that they will call me when my dogs were ready. Well, I wait and wait and since it was getting late, I called them. I was told they were ready, so I went to pick them up. I got the bill and I was about to pay. However, one of my dogs have skin problems, so I went to see any hot spot spray and toothpaste for my dogs. Then, suddenly, out if the blue, a hysteric lady started screaming at me in front of everybody at the store. I learned later that she was the manager. She kept harassing, verbally assaulted me, ranting about that i was late and she now have to pay overtime to the groomer. I politely explained that I was never called as soon as they finished. Rebeka, the manager kept yelling and screaming at me melting down and throwing all her fury at me. She screamed so laud and never ket me finished complete a sentence or explanation. She kept screaming over me. I finally pay and picked my dogs. Then, I called to complained but my call and complaint was never addressed by the district manager. I went on my my life and dropped my dogs to doggie hotel almost recently for more than a week because of a vacation trip. I have been trusting petsmart for over 14 years to take care of my furry dogs. Nothing happened at that time and happily Rebeka never showed up to ruin my vacation and my days. Then yesterday, I have scheduled a grooming appointment for my dogs. The reservation ladies were polite and gave me all the grooming choices. I have picked the most expensive deluxe package because of one of my dogs skin issues. Everything went well and i was able to set the appointment. But 5 seconds later, Rebeka, the manager called me yelling and screaming, offending me with all kinds all lies and drama. It felt that she was vomiting all her frustration, anger, and fury toward me. It immediately remind me the last time in November 2022 when she did the sane in person. I can't explain why she have been treating me that way twice. The only explanation that I can think if is that she like to abuse her power to certain people like latinos. I believe she is racist and she enjoyed back in November of last year humiliate me and she called me yesterday to do the same. This time in the phone, she acted the same way with a ironic tone and never let me complete my sentences. She acted very erratical and childish. I believe maybe she need a mental heath day off to calm down. Well, then immediately after, she canceled my appointment. Well, seems like Petsmart need to change this manager because she is loosing it. Now I am waiting for the second time to speak with the district manager to get some explanation about her behavior. read more

I called 9 minutes before close time on my one day off Monday night . Called and had an angel JD help me pick the items off the shelf I needed for my sick cat that is having renal failure and was able to walk in through the front door and just pay at check out ! You are a saint ! Thank you for the amazing customer service ! Definitely a proper example of a bright young man with excellent manners and customer services ! read more

I boarded my 3 year old GSD here for 6 nights during New Years. He originally had 8 nights, but I picked him up early. I called the Pethotel to get check ups on my dog throughout his stay. I got two different responses from staff there regarding how he was doing. I knew something was off which is why I left my trip earlier to pick up my dog. Upon picking him up, the staff that released him to me said he didn't eat his dinner that night. As we walked out of the store my dog ran to the nearest grass area to relieve his bladder and he was peeing for 6 minutes straight. I am so glad I picked him up earlier than scheduled too. My dog reeked of urine. He had a mouth sore and a sore on his leg. I brought this to the attention of the GM the following business day and I was able to take my dog in to get assessed by the banfield vet. The GM had no explanation for the mouth sores and leg sore other than the excuse that my dog was laying on a hard surface and just rubbed it raw. I have hardwood floors in my home and he does not have any other sore on his body besides after staying with petsmart for 6 nights. I had expected my dog to begin resource guarding his kennel, this was disclosed to me the day before I picked him up. I had the impression that he was doing wonderful and hadn't begun guarding. The GM disclosed that they had dealt with more than just the guarding from my dog, this was never disclosed to me. I understand that GSD can be aggressive and I wouldn't of had any problem picking him up even earlier just for his safety and the safety of the staff there. The Pethotel staff has zero regard for animal welfare, care, and lacks serious communication skills. I will forever discourage anyone from going to this store for pet boarding because they do NOT follow protocol and do NOT take the dogs out to potty. I was completely appalled and so incredibly upset about my dogs whole stay. read more

PetSmart - Pet Stores Near Me - Aliso Viejo, California

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Do not Door Dash from this store. I door dash crickets every two weeks from this store because we have a frog that needs live crickets and it's a major inconvenience. This store is my only option when I DD and it's very convenient when they get the order correct which is next to never. I started adding dog food to the order only so that I could add more tip money for the driver. When I order crickets alone, I can't tip more than the order amount...so about $3. I feel bad doing that so I started leaving additional cash taped to the door. When a driver missed the cash, I felt bad and started adding my dog's food to the order so that I could bump up the price and give a proper tip. Well, after 7 orders, they forgot the crickets 4 times. I ate the $3.50 each time, but then called to tell them about the problem back in December. The manager I spoke to felt very bad and was helpful and made sure I got the cricket delivery in a timely manner and she assured me she would speak to staff to make sure this wouldn't happen again. We had a accurate orders until today. Today, I ordered dry dog food and the crickets. We are super busy so I was looking forward to being able to feed our frog and leave a proper tip. I didn't need the dog food til next month but added the charge so I could tip a proper amount .The food is delivered but no crickets. So, I call the store to rectify the order and speak to Caitlyn the "manager." After some time, she refunds my $4 and tells me to call Door Dash to see if they can get another driver out there today to bring me the crickets, which are a timely order since they are live and my frog needs them. I do what she says to do and hen call DD who says that they will send another driver but they just need to have me hold on the line while they speak to the store to get approval. After speaking to the store, DD tells me they can't send another driver because they spoke to Caitlyn and she told them she already refunded my money. Are you kidding me? I could care less about $3-5...I just need the crickets delivered so my frog doesn't starve. I would drive the 40 minutes round trip to get them but I have baseball practice, homework, etc. Caitlyn acted like she was doing me a favor refunding me for expenses I spent for something that was never delivered and told me to call DD after to reschedule the delivery. Never did she mention that refunding those few dollars would cause me to have to spend more time to start a completely new order via the app that probably wouldn't get to me until tomorrow that I don't have time for after spending 40 minutes on the phone. When I called her back to ask her why she would misdirect me and waste my time she was condescending. When I assured her I would follow up with her manager, she told me she would tell them first. I don't care about the money (obviously since I have eaten the cost several times) it's about an ongoing problem with this particular location and a lack of accountability. read more

This is my 3rd time visiting this location for grooming and Emma always does an awesome job. My pup really loves her and always comes out looking amazing. Looking forward to my next visit. read more

Pls read if you are someone who takes your dog to the Aliso Viejo PetSmart for doggy day care. I visit this store often and always make a point to go see the dogs in daycare. On many occasions, but especially this afternoon, I was horrified to see the way these sweet dogs were being treated by the "day care counselor" . The young girl working today did nothing but non stop yell at the dogs to be quiet and to not do that and to get away. She was non stop spraying water from her spray bottle at most of the dogs in there who were just playing and horsing around with another dog in good nature. They were playing and she was yelling at them! The look on her face was sheer frustration . The poor dogs who were not playing were sitting there looking scared to death and quivering from the yelling going on. I don't know what type of background these employees have or what type of experience gives them qualifications to treat these animals the way they do, but it is unacceptable. I have an animal behavior background and I know for a fact, these animals are going to show signs of stress at some point. Just my observation, but I would think twice before dropping my pet off at this location. Their corporate office has been notified of my observations and I can only hope that changes are made in the near future. read more

*grooming review about Olivia S.* Went in to have my dog groomed as she had groomed her last time. We usually see Ashley but she wasn't available, and Ashley has never had a problem. Without even trying to make my small dog feel comfortable with her, she immediately tries to put a harness on her, and my dog tried to bite. She then says your dog is wild I'm not grooming her. And is super rude to me. Like? Maybe if you were better with dogs and actually enjoyed your job you would put in an effort to greet my dog and maybe give her a treat to make her comfortable, then she wouldn't have tried to bite. You suck at your job, maybe try a different career that you're actually good at and and care about. You did a terrible job last time anyways. read more

Terrible customer service Everything from bar advice to a rotten attitude Would avoid if possible Pretty hard to believe the attitude, oh well read more

This for all the doggy parents and I wish I knew this and would've done more research before from now on. I definitely will but please beware of pup Peroni it is super harmful to your dogs ! Currently rushing my to the animal hospital !! Please take this horrible stuff out of your stores ! read more