The customer service is terrible,but with that said it's not everyone just the one younger lady with dark hair at night who said she is the store manager. I tried a few times to use the bathtubs for my dog,& she said they close at 7 pm & then I went back at 6:47 pm a day or 2 after,& then she said 6:40 pm & all she was doing was leaning on the counter talking,& clearly wanted to give me a hard time,& unlike her I was extremely tired from working,& have to help my 15 & 1/2 yr. old elderly dog in & outta the car,& she was unbelievably rude for absolutely no reason. read more

Don't groom your dog here unless you are willing to have your dog suffer. My dog went in there for a grooming and she came out scared and traumatized by noise. read more

Worse customer service Ive ever dealt with. I placed an order online for a bath and brush grooming service. I received an email notification confirming the time and service ordered. When I arrived the technician attempted to up sale to the next level but I told her just the bath and brush this time. She printed a page and highlighted where to sign, which I did. When I arrived to pickup my dog the additional service was charged. I told the groomer that's not what I ordered or what we discussed. The grooming mgr said it must have picked up from the last time I was here but I signed the contract and had to pay. I spoke to the store manager, showed him my order but his response was you signed the contract. Long story short, my last time there and a number of my friends are canceling their trip there as well. read more

This salon did a great job with my Shih Tzu's. I had planned on using them for many years to come. We had been going to this salon for well over a year. Recently because my dogs really don't like the hair dryer I had decided to bathe them at home and let them air dry prior to bringing them in. I did this to see if it helped them not to be so stressed. However I work 12 hours a day and found it too hard to schedule the home bath. I also don't think I was doing a good job on their faces. I booked their next appointment and said I would not be able to bathe them at home this time. I was told that they would not do them if I didn't bathe them. They still expect the full price of a bath and groom but were unwilling to bathe them. I am now looking for a better salon with a groomer willing to take the time to work with my girls and my boy. read more

PetSmart - Pet Training Near Me - Bradenton, Florida

Poor baby went too long without a grooming. I was hospitalized for a week, between recovery, etc. my support dog ended up needing extra loving care. It was horrible, several schedules and cancellations. Half way through her grooming process I was called and asked to pick her up to finish the job 3 days later. Needless to say we were very upset when we saw her. Corporate was contacted, matter was resolved as you can see from the finished job done at Sarasota Pet Smart. Alls well that ends well. Manager was extremely rude, no compassion. These are our babies. read more

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TLDR: Never again. I have used PetSmart in the past (in Las Vegas) with no problems. My 8 1/2 year old German Shepherd went to the location out there many times and we recently moved to the area. I showed them our updated records for our dog and we were good to go. I haven't found a vet in the area yet and needed our dog's nails trimmed and that is part of one of the premium packages they offer (Approx $96 total). I dropped my dog off at 1:30pm (scheduled appointment on a Saturday). Her nails were a bit long, and wanted to make sure that was taken care of and mentioned it. When I was there, because I selected the nail grinding option, they suggested I get whatever package they had which included it and it would save me money (This, plus I guess my dog was washed earns them only the 2 stars - the rest is to follow). I was running around doing errands and received a call at 3:45pm (a little over 2 hours after I dropped off my dog). They were adamant on the phone that I am there by 4:30 as they are closing. Fortunately, I was 25 minutes away and was able to to pick her (my dog is female), up in the close timeline I had. This is where it really went sideways... I noticed my dogs nails were barely touch and when I asked about it, the girl behind the counter was telling me about the quick and how they can't cut it and it will bleed (yea, I know... I have had this dog for 8 years - you saw the records) and that "they" were anxious and squirming and "they" were creating an unsafe situation... My fiancé asked... Who is they? Well, apparently my dog now has pronouns or some garbage. Getting my dog in the truck, I then noticed the very pungent gland smell my dog has when she is scared (typically during fireworks, thunder storms or excessive wind). This could only lead me to believe that the petsmart groomers didn't treat her well and she was terrified to be there. I have never brought her back from the other PetSmart in Vegas with this experience. Long story short, they don't know what they are doing and would never take any pet there ever again. read more

Would give no star but we have been getting groomed by petsmart in several locations for 9 years Orlando A+, Sarasota A+and Bradenton FL14th street has really became money hungry w/adding special frees,late fees which was taken off after seeing we wasn't late.My dog was choppy and tail was shaved.They said she wouldn't stay still but noone has ever had issues w/our Baby in9 years. If you are having issuesw/a dog give the client a chance to decide if they want to continuew/the service.$74 is already to much.We we're told by Ashley the manager to take her to a mom pop shop. Will be taking our services some where else. read more

Ashley groomed our wired hair terrier for the 1st time today! She chatted with us first and got to know zHenry. She is wonderful and did a fab job! All the staff is so nice and very friendly. read more

Great crickets and kind staff! All the crickets are healthy, no spiders or anything in my bag! Almost all the wax worms in the cup were alive, too, and they were pretty cheap! I think the general staff has changed since a lot of the other reviews were written. The betta fish and fish section in general looked great, nothing dead, everything moving! read more

PetSmart - Crickets - Pet Training Near Me - Bradenton, Florida

Took my toy poodle for grooming, the first thing that irritated me was the attitude of the groomer then she took it upon herself to reclassify my dog as a miniature poodle when he is a ACK Toy poodle. Now we all know poodles of all sizes are hyper active and he was giving a very mild sedative prior to the service but it was only an 30 mins prior as instructed by them and that's not enough time for it to kick in. I assumed that they would have him rest for a bit prior to the groom. He has never required sedation in the past, but thought it would be a good idea since he's never been there before. Five minutes after dropping him off she calls me and says she cannot complete the groom , because he is bitting at the leash and bit her. The dog is very mouthy loves to nibble and they were informed prior and it was in his notes from his previous groomer. My dog doesn't know groomer and he could probably sense the attitude she carried. How does a person who has groomed dogs for 11 years, find it so difficult to compete the groom of a hyper dog. I would expect with that much experience you would be able to groom any kind of dog with any behavioral trait. He's gone to PetSmart since birth but his first time at this location. I did not feel welcomed, i was talked at and I don't feel that a good effort was made to complete the service that I requested. I will never be back and would not trust these people with my dog. read more

I ordered online for curbside pickup. My order was ready quickly. The workers were pleasant and my order was correct. I will definitely order from this store again. read more

PetSmart - Luke - Pet Training Near Me - Bradenton, Florida

I have been sitting in the parking lot 25 minutes because the hours posted on google are inaccurate. I just worked all night and want to be home in my pjs and only came because my dog is out of her prescription food and this is the only place I can get it. Even though it's prescribed by Banfield I still have to wait an hour until they "open" for RX food. Which would be fine if that was posted correctly. This store used to let us purchase the food as soon as the doors opened at 7am. 11 years I've been coming here and the past 2 years both Banfield and Petsmart have gone to crap. PS I gave 2 stars out of loyalty otherwise it'd be 1. read more

Quite honestly, 2 stars is generous. I ordinarily buy my fish from Petco as it is right near my work. But I was in the area of Petsmart and decided to check out their fish assortment. At Petco, those tending to the fish department are extremely knowledgeable on fish, on the water, on the chemicals, on all of it. At Petsmart, not only did this gentleman not know a lick about fish, But he had a bad attitude to go with it. Everything I've read and everything I've been told says that it's 1 inch of fish to 1 gallon of water. When I told this guy, I had a 5 gallon tank with 2 fish, he told me not to buy any more fish because the norm is one fish to 10 gallons. I asked him three times because I was in disbelief of what he was saying, and he stood by that each time I asked. Then, after I selected my fish, I changed my mind on one of them. His look, his silence and his passive aggressive pout was pathetic to say the least and I changed my mind before he even got it out of the tank. I can't imagine his reaction if he had already captured it. The only thing my change meant for him was that he had to change the SKU on my bag. WOW! When I mentioned my experience to the manager, the Manager was more upset that I said something than about my experience. Therein lies the problem. This employee is a reflection of this manager. I Will continue to spend my hard earned money at Petco going forward for fish or any pet supplies. read more

I've always had a pleasant experience with the staff at the Bradenton Petsmart, and today one of the store managers was extremely helpful. They were out of the prescription cat foods smaller bags. The mngr was kind enough to offer to call other stores, and when that didn't work out he kindly gave me a generous discount on the biggest bag. I'm so very grateful because that food is crazy expensive! I wish I could remember the gentleman's name, because I'm very thankful for his assistance. read more

I've had my dog groomed here twice, and both times I have picked her up, she doesn't look different than when I dropped her off. For example, I picked her up after a bath/brush appointment, and it looked like her entire head/face was not touched. She smelled like perfume and looked like I were to brush her out at home. read more

My cat eats Blue Wilderness. My choices are coming here, paying $6 more a bag at PetCo or ordering online. I generally have Amazon ship it to me on subscribe and save monthly. However feeling adventurous I stopped in. This place smells like the home of someone who owns too many dogs but I guess that is because of the grooming. Checking out can be a pill as often advertised sales don't ring up. However there's a good selection of toys and treats and you could even adopt a kitty cat. The staff is helpful and they seem daily attentive to when they need to open another register. It just seems to be a slow moving place, and I spend the most time waiting to check out/checking out than anything else. BTW it's the end of August and the Halloween toys are out so pick them up before it's too late. Good selection. read more

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Unfortunately, Rose would not let me make an appointment because I asked for someone other than her to groom my dogs. She was nervous around my older havanese which unfortunately made him more nervous than he usually is. She said she is the only groomer at this point, she said they are training new groomers but they won't be ready for another three weeks. When I asked to be put on the schedule once they are ready she again refused and said I need to speak to her manager. read more

I'm generally this store is horrible, whenever I get fish they die, employees don't care about giving service and play the hide & seek games. The worst is the groomer like is it really necessary with all vaccine and wanna be dick about it, ridiculous I recommend people to try out Yuppy Puppy the lady takes really care of the pups making sure she doesn't do things rough plus the price in the bundle are firm she won't over charge for anything. Pet smart should shut down the groomer . read more

Lousy customer service in the grooming area. Bobby and Libby are not very helpful at all

Faith the cashier was very inconsiderate. I had to return like 5 toys today and upon arriving I was greeted with a sigh and after a few minutes in she got calling for a back up cashier saying she had a massive return to do and a line of customers (it was like 5 toys and only 1 customer). When inputting the reason for the return she didn't even ask me she just made something up. Had the bothered to ask she would've learned that I was returning these items because my dog had just died literally not even 24 hrs after purchase and never had the chance to play with them. This return was the hardest thing I ever had to do and I was faced with what felt like a very impatient,uncaring person. read more

I took my mini 3.8 lbs Yorkie for grooming and my doggie has epilepsy and my biggest concern was whoever gets him please have patience and do an amazing job! Well Bobby the manager took very great care of my dog and I want to recognize his work and making my dog Nikki look beautiful. Great Job Bobby and thank you!! read more

Judy the trainer at PetSmart In Bradenton, is super professional. She takes her time to share her knowledge about dogs. She was very kind with all the doggies in the class, and worked hard to assure the success of every single one. I loved the way how she patiently approached Coco; she helped me Leto cope with his "dog teenager " energy and distraction. Thanks Judy and PetSmart ! read more

PetSmart - PetSmart- Advanced Training- graduation - Pet Training Near Me - Bradenton, Florida

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they had five groomers and one dog. They're not helpful and they're always too busy sitting on their butts providing poor customer services, and poor hair cutting skills. my dog came back to me stinky and they never groomed her but they charged me for one. read more

I made an appointment online. There was one available so I did what was required of me to secure the spot. The day of I decided to double check the time and it said I had no appointments scheduled. I called and someone informed me they (not the person i scheduled with) could do an express groom (whatever that is) and there would be a $15 up charge. I do not want to pay for someone else's mistake plus express scared me. Would she really do a good job? Called customer service they said I would be on hold less than 2 mins, 15 mins later I hung up. If they don't I don't either. Product or services i'm done with this petsmart read more

They have very poor customer service, they also are highly disrespectful and there animal departments are often closed and they will deny you service. i do not recommend this location what so ever. My opinion is based off of the negativity and unprofessional behavior that i had observed. read more

I have gone to this place since I moved down to Florida since 2014. In the last year to year and a halp this place has become the most disrespectful, unorganized, unprofessional, short staffed business I have ever seen. Not to mention that I always tipped the groomers well - - would hate to see how they treat customers that do not tip. I am done with this place for good. I would rather drive to Brandon than experience the shitty attitude any more!!!! read more

Store does not know it's own policy. Andrew does not know his own store's policy. And the animals looked like they were dying. There was a leopard gecko that looked sickly, barely breathing. The animal abuse needs to stop and not knowing store policy starts from the top down. Management seriously needs training and employees need re-training. read more

I have been taking my dog here for years. My dog is 11. Bobby is terrible, he is rude, tried charging me more for my poodle/mix saying he wasn't easy to handle. I usually have Shaina, she works great with Jordan. I get a text today saying confirm my appointment with Bobby. I called, Bobby answered and I asked why was Jordan switched to you? He states Shaina no longer works there, I tell him he is not going to groom my dog. Tells me he can only give me someone that works on weekday. I said not going to work for me, I scheduled a month ago for Saturday. Said I won't work with him. Spoke to store manager got nothing. read more

Took my poodle Yogi in today for a haircut and Courtney did a great job Yogi has never looked so good

Dark and gloomy store - this store needs an over haul and brighten it up. Staff are happy to wait on you. They will give you little information and walk away from you. Customer service is not part of there vo-cab. Company needs to change in a positive way for staff and customers. read more

store is nice the grooming department is the worst ever ! waited 30 minutes because of a open house for the grooming,when the opened for business i was the first person in line for a nail trim which you they put 3 other dogs in front of me .so 1 waited another 30 minute,meanwhile my dog had an accident on the floor so I informed the lady behind the counter and she handed me paper towels to clean it up and there was not a trash can to put the mess in,so i walked behind the counter and got yelled at .So after all of that the get ready to do the nails and declined because I didnt have the proper paper work. waited for 1.5 hours and they never said a word or had anything posted about paper work. never again will I use Petco read more

I spoke to the manager about my experience and he listened, thankfully. We had a very bad experience with an associate and the lady who runs the kitty korner adoption service. She shoo'd is out of the cat center, when I expressed my frustration with this (as we were thinking of adopting and wanted to meet the cats) she said oh well I thought you were the person adopting a cat right now, I said no...lady in area said it was her and she was waiting. As I walked away she was loudly talking to this other lady about how "rude I was" and that I was "stupid". Yep. No thanks, I'll go elsewhere for my adoption. read more

Grooming opens at 8 am. I go in to get my pups nails cut and they tell me to come back at 10 because they have only one person. Done with this lousy service. read more

Made. appointment for my dog to get hair cut yorkie so when i went back the lady was rude and put ger fingers in his face like she was scared. Of him then she said no he mite bite our dog is the friendliest dog we always went to petsmart not anymore:( read more

PetSmart - Petsmart turned our dog down for haircut:( - Pet Training Near Me - Bradenton, Florida

Anytime before today I would have given this location a four/five star review, but my experience at the grooming salon today was unacceptable. The manager is rude and quick to blame clients instead of handling things with their personnel privately. If you can't treat the pet parent with respect, I do not want my pet in your care. I will be finding a new grooming salon for my pet. read more

Looking at other's reviews, I am not alone being the recipient of rude and condescending treatment from the grooming manager. This was my 3rd visit to this salon. No prior problems. This visit I was met my the manager. Granted, I was 15 minutes late for the appointment. He chastised me over and over indicating that the groomers have a schedule and that my tardiness was causing a problem for the groomers. Again, I apologized. My regular groomer was not in, so a new groomer was assigned. I was trying to explain to the manager, Bobby I think his name is, of how I wanted my dog cut. I knew he wasn't listening to me as he kept going on and on about me being late. When I came back to pick up my dog, I couldn't tell that anything was done except his nails cut. The groomer offered to take my dog back for additional grooming. The manager protested saying that I only scheduled for a bath and trim. If he had listened to me when I brought my dog in, he could have up sold me for a "cut" as opposed to a "trim". I left the salon in tears. Fast forward 3 months, my dog was at the vet for medication. I walked over to the salon to make an appointment. The girl as the desk pulled up my account. Next thing I know, that same manager came over and informed me that I was banned from the salon, that I was no longer welcome there. He read notes on the computer recounting our prior encounter. He said that I cursed at him and that is why I was banned. He said he wasn't rude to me. I said I never cursed at him. I left the salon for the last time. I'll gladly take my business elsewhere. read more

The exchange with them was already bizarrely awkward to begin with. They kept asking me what I wanted to have done which I couldn't remember off hand after scheduling it a few days earlier, they just didn't bother checking the computer. They put a couple of rhinestones on my dog and now her fur is stuck together and I can't get it off. You would think not applying glue to a dog would be commonsense but clearly its not. read more

Judy the dog trainer at pet smart in Bradenton has to be the most patient person I know. The pets are the easy part it's training the trainer is where it gets tricky. Judy is gifted in helping pet owners to be successful in training their pets. I have used Judy from kindergarten to private lessons for my pet. I have learned a great deal from Judy and would highly recommend you enroll your pet in class it's never too late read more

PetSmart - Pet Training Near Me - Bradenton, Florida

I can't say enough about our experience with the beginner puppy training class. Our instructor Judy helped us understand our puppy and instructed us in the best methods to get the expected results. We quickly learned that practice, repetition and patience is key to success - that and good doggie treats!! Roxie, our 10-month old Husky, has learned behaviors and commands that she's proud to show off and make her even more enjoyable to be around! read more

Crystal is the best groomer Sasha has ever had. Sasha is a Bichon Mix so you know she always has some mats no matter how much I brush her. She also has warts. I am always amazed at the magic Crystal performs. Sasha comes in looking like a stray from the streets and when we leave she is ready for a Beauty Pageant. I've been coming to PetSmart for years and all of the groomers have been "good" but Crystal is "GREAT" ....Sasha says ARF ! read more