I shop here pretty often and don't ever have an unpleasant experience. Today I was a tad stressed about finding a sling for my yorkie to carry here and this gentleman I believe he was the manager and I'm so sorry I didn't get your name but you helped me find what I was looking for without even approaching you! You saw I was a bit all over the place and you stepped right in, thank you for making customer service awesome again... you were putting sticker barcodes on the shelves and you had such a kind demeanor. Thank you!!! read more

I think her name is Abigail, the gromer was mean when I opened the door to the grooming area to check in, she yelled shut the door and was just downright rude. Website keepq allowing for appointments but when i checked my dog in, was told they canceled my appointment because they were fully booked. Why then allow the website to book appointments as there were many available times... I initially called andinquired around 11am but then was told to book an appointment online which I did for 1215pmI showed up for my dog's appointment early only to be told to come back the next day after 3pm. They could have told me they were booked when I initially called. Yet they did not honor the appointment online and there were appointments available online, which was baffling. Why are there times slots available online but in person the groomer said they are fully booked! It was very unprofessional and wasted our drive to the appointment clearly made and acknowledge by email. There was a disconnect for sure- they did not even try to make it right. This petsmart location has definitely the rudest staff-and I worry for the pets now knowing that. They have to do better or get out of business, period! It was not only disappointing but infuriating, and the lack of care is troubling... read more

My dog has been to this grooming location at least 3 times and was scheduled to go in tomorrow. I received a call today to let me know that his appointment was canceled. It was canceled because the groomer didn't want to groom him due to behavioral issues. When asked what issues she had, no specific issue was given. The manager simply told me to go somewhere else after inquiring several times as to what the groomer's issue is with my dog. read more

Not a good store at all!! We booked our pet grooming appointment yesterday. Today, I was told they can't take our pet because of his age and they don't have any of his records! Jen was the person who communicated this to us. Very disappointing service. read more

I booked an appointment online at this PetSmart and they canceled it because one of their groomers called out last minute when I asked if he could get rescheduled to the next day cause I saw there were a lot of online timeslots. They said they had none available. I asked if they could honor the same rate that they had because we can pricing is more expensive and they were pushing my appointment out two days and they said they would not. It's unfortunate because the girl on the phone was nice, but I could tell that there was just no wiggle room for her to make in accommodating the mishap on their end. I was willing to be patient, but it doesn't seem like in a case where they are in the wrong, they will make any accommodations to make it right and looking at the other reviews I can see that's a consistent theme at this location. Hopefully management can become more accommodating in the future. read more

I had a disappointing experience with the grooming services at PetSmart Dulles. Unfortunately, the behavior of the groomers does not meet the standard expectations for professionalism and courtesy. It would be helpful to understand the hiring standards in place for these positions. Clearly PetSmarts doesn't have very high standards for hiring groomers because I've encountered the same unprofessional behavior at another location. Shame on PetSmart for this distasteful behavior and tolerance. read more

This petsmart is a joke I didn't tell them what size cage I have so they wouldn't sell me a hamster I guess you have to do federal background check and let them search your home just to by a hampster the employees are past and beyond rude I'll never go to this place again in my life. read more

I brought my dog here for a routine grooming and was informed he had been injured by the groomer and taken to the hospital. When I picked him up, he was unevenly shaved--half to the skin, half untouched--and clearly distressed. That and the fact that they had nicked my dog with no apology or solution to completely cover their mistake. What upset me most was the lack of accountability. Instead of fully covering the follow-up appointment to fix their mistake, the manager only offered a 75% discount. I was emotionally shaken, and the situation was handled with shocking insensitivity. The manager even cited their "350-day success rate," which felt dismissive and inappropriate given what had happened. This experience was deeply upsetting, and based on my experience and the many low reviews, I strongly advise against bringing your pet here. read more

Jenn grooms Coco. Love it when Jenn grooms Coco. She comes back to me beautiful. She love being groomed by Jenn. read more

Awful service by cashier. I was second in line to pay for a purchase. As soon as the cashier finished the transaction of the person in front of me, she turned her back and walked 5 steps away, stopped and did nothing, and then came back to ring me up. No hello or thank you either. While this one incident may be a one off, I consistently have unfriendly service every time I come to this PetSmart located at Dulles, VA. The people working the register do not greet you unless I greet them first nor do they say thank you when handing you the receipt. read more

5 stars for customer service! I came in to do a return and make a purchase and was pleasantly surprised how friendly the staff was! The staff was very helpful and didn't make me feel like a burden. Thank you. read more

Looking for convenience and we found terror. Overly dramatic? Just look at the pics of our poor Josie. We brought Josie for a puppy grooming, nails etc. Aside from the nails being longer on some paws than the other paws (they still had room to shorten), they buzz cut my puppies forehead. She is a Cavalier Poodle and her hair, even when trimmed is long. However, my complaint is the buz cut way to short to makes sense. Topped with the fact that when I called back to find out from the lead groomer/manager what happened. I expected an oops, or Josies made an unexpected move. No I was pleasantly fed "that's how we do it". So it was on purpose. So be weary of this PetSmart and their trimming skill set. Buyer beware... read more

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I've been going to this PetSmart for years now and I think that my experience is finally deserves a review. This location has some of the rudest employees. You have a manager being disrespectful to her employees in front of everyone. Then you have a customer service check out person being smart to customers. For example, my last experience at the store, an employee tried selling me a reusable bag. I said no thank you. Once my transaction was complete I asked for a bag to carry my cans of food as I did not want to carry 10 cans of food. The response was "well that's why I offered you a reusable bag." I let him know that I was not interested in buying a bag. I simply just wanted a plastic bag to get me home without spilling my cans. The amount of attitude in there is appalling. When I can, I simply order online from Chewy to avoid Thai store. read more

AVOID this place like the plague! My dogs were COMPLETELY shaved down and sheared to the skin on their chests. They are fluffy Springer Spaniels who now look as short as a German Pointer. And the staff DOES NOT CARE! I would give them zero stars if I could. read more

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Got a cold call asking if my dog needed grooming services as they "hadn't seen him in a while." I thought a bath and toenail trim would be nice. Upon arrival I was told that because he had some tangles behind his ears he would need a trim as well, making the price $137. For a nail trim, wash, and a few scissor cuts behind the ears? The staff was very polite when I told them no thank you. read more

I specifically go to Jenn W. She groomed our Lab since a puppy and for 13 years before he passed away. She still grooms our very anxious, finicky 8 pound Shih Tzu Riley, and has been doing so for the past 8 years. She is always very patient, caring, and kind. Everyone that I recommend Jenn to absolutely loves her! I pay an extra fee to have Riley completed first thing in the morning, straight through so she's done in about 45 minutes to an hour. I have seen complaints about additional fees but some are per the company charging and not created by the groomers. I pay for the express, full bath, and to have the nails trimmed/rounded for about $112. If you want a good, quality cut...everything costs and Jenn is worth it. I highly recommend her! read more

PetSmart - Riley expertly groomed by Jenn W! I will go to no one else! - Pet Training Near Me - Dulles, Virginia

I took both of my dogs to pet smart about 1 month ago it's was my second time they did wonderful job the first time that why I made another appointment but they sure screw my dogs he cut all the fluff off my goldendoodle head and left her ears long and this really pisses it's the Manager cut all the hair off my dogs tail I did not want that and overcharged me $20 they don't even worth 1star read more

PetSmart - Pet Training Near Me - Dulles, Virginia

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Worst place for dog grooming, called and asked why the dog had still dirt on the neck, claimed that we took the basic package only, I asked isn't bathing and scrubbing covered in that, all kinds of lame excuses, very lazy staff I guess they just turn the hose on them and that's all Total waste of money, wish I could give them zero read more

The people there are grumpy. And my dog was shaved/trimmed way too close to the skin, especially around the sensitive area so she couldn't use the bathroom properly for a couple of days. read more

Highly recommend Elizabeth at the Dulles Landing Pet Smart grooming salon. She is professional and treats dogs and owners well. She is friendly and a great groomer. I cannot say as much for some of the other groomers on staff there. I had one instance where one of the groomers refused to answer my questions and was really off putting and borderline rude. I don't recall her specific name but after that will only allow Elizabeth to groom my pup. read more

Due to the Coronavirus, I placed an online order for contactless, curbside pickup. Upon arriving I called, as instructed, for someone to bring my order out. The gentleman that answered told me that my order was put back because I didn't pick it up in 3 days. When I told him the confirmation said it had to be picked up in 5 days, not 3, he told me that they go by 3, not whatever corporate included in the email. He told me I could come in, find the items and repay for them at checkout. The whole purpose of using this method was to avoid going into the store due to the Coronavirus pandemic. Additionally, his tone was cold, dismissive and lacked compassion. He continually spoke over me as I attempted to explain what the email confirmation stated. I am extremely disappointed in the lack of customer service and coordination between "corporate" and the local store. They completely failed in the area of customer service. read more

My wife had an appointment to get our dog groomed. Jennifer was the groomer. My wife had hand written papers from the vet that said the dog had its shots. This was not good enough for Jennifer. She then told my wife to leave and that she would be escorted out( my wife is Hispanic)She wouldn't give her a chance to collect her things before calling for a manager to escort her out. She was waiting on an Uber but was told she could not wait in the store. It was 47 degrees and raining! She was in the rain for 10 minutes! Do t go to this store until they fire this woman. Treatment of human beings like this can not be tolerated! read more

They've got anything you need for your pets. Sales are good. Especially like that I can take my dog in the store. She loves to pick out her own treat bones! read more

Support local business and go elsewhere for grooming. There's a sweet lady that works there, & a rude groomer which I didn't catch her name. Anyway, she had mentioned that they failed to grind my dogs nails because he was becoming aggressive. My dog, is bichon/shih zhu mix (teddy bear) & not aggressive at all, it's very offensive when a complete stranger tells you that ur dog was being aggressive just because they failed to do their job. I go to lovely pet salon all the time, & the other pet smart location in chantilly & never have an issue with his nail grinding. The only reason why I chose this location was because it was availability. It was my dogs birthday, & I couldn't take off from work any other days. read more

I don't even know where to begin. First of all, AVOID JENN "JENNIFER" like the plague. She is extremely rude, has horrible bedside manner, is very aggressive, and has no interpersonal communication skills. Upon the arrival of my dog and I, Jenn questioned my dogs breed as if I don't know what type of dog I have, which I've had her for the last 7 years and she is 7.5-years-old. My go-to groomer, Robert, apparently moved to a different location, so I was unfortunately stuck with Ms. Miserable, to care for my dog. Not only was she rude and disrespectful when talking to you, but she decided to over-charge me without contacting me first regarding "additional services" that she decided to complete on her own. Jenn charged me an extra $10 for "special handling" which I've never been charged for in the past. I have been going to PetSmart for their grooming services for over 5 years now and I have never been treated this way before. Jenn informed me that the special handling charge was due to my dog not cooperating with the blow dryer. That is completely BULL! My dog has been going to the groomers consistently, every month, and no one has ever complained about her behavior. Jenn also decided to charge me an additional $10 for "deep conditioning treatment," which I did not ask or agree to. I brought my dog in for a full cut and bath due to summer approaching, so why would I want a deep conditioning treatment on fur that is going to be cut off anyway? She is extremely unprofessional, lacks customer service skills, lacks compassion towards the animals, and lacks respect in general. It is not only about the money, but it is about how she reacted and approached the issue. Jenn would not even look at me in the face when talking to me, she had her back turned away from me the whole time. She also lied to me saying that her and Elizabeth were the only groomers that work at this PetSmart location, but after speaking with the store manager, he informed me they also had a groomer named Brian that I am able to book with. Why does Jenn feel the need to lie and get over on her customers? Beats me. But she seems like a miserable human being, so please avoid her when booking for your fur babies because they need love and affection when getting their bath and haircuts. It is already a scary place for our fur babies, so that is why I look for kind, compassionate people who love and enjoy their job. Not miserable, lying, disrespectful people like Jennifer to care for our pups. Wish I had something positive to say about the haircut, but even that was a botched job. read more

The head groomer Elizabeth is not accommodating to the owner of the pet. We arrived with pet once there, she immediately informed us she would cut him shorter than we wanted. We were hoping she might be more cooperative, she would not budge on cutting our dog at 1", she insisted he had to be trimmed down to 1/2". She was very combative and rude about it. We will not be taking our pet to this location as long as she is there. Whatever happen to customer service these days? read more

My Olivia (6 month - Goldendoodle) got her first haircut and went from a hot mess to fabulous! Jennifer at Pets Smart (Dulles Landing, Dulles, VA) did a great job! For anybody looking for a groomer, I totally recommend her. read more

PetSmart - After - Pet Training Near Me - Dulles, Virginia

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Don't waste your money on grooming. I brought my rescue Pittie to this location for a bath and nail grind and was shocked when I picked her up. She was wet, her paws were covered in another dog's fur, and she smelled worse than when I dropped her off. I honestly don't think they even bothered to wash her. The staff is rude and forceful with the dogs. It made me extremely uncomfortable to see the groomer jerking my pup around on the leash. I voiced my concers to staff and management who didn't seem to care. read more

I had a grooming appointment scheduled for over 3 weeks and when I brought in my dog, Jennifer W who mentioned she has over 21 years of grooming experience and lacks interpersonal and communication skills.,, disagreed with the number length I wanted to cut my dog and she simply said "you can take him home". When I asked if Elizabeth can groom my dog Jennifer mentioned "Elizabeth doesn't have the skills" to blend in my dogs hair properly. The grooming department here has become a complete joke. Now that I see the negative reviews on yelp for Jennifer Ward are all from people of color, it makes sense why she was treating me so horribly. I won't step back into this establishment as long as shes an employee and I'll tell my friends and neighbors the same. read more

Hello. I have been going to PetSmart for the past 8 years to have my dog groomed. I actually followed Jenn W. from Chantilly to Dulles Landing because she is the best. She is always very sweet and caring to all of the dogs, and she does a fantastic job. I never once had a single bad experience. Go see Jenn if you want your dog to have a great grooming experience. Paul read more

I honestly don't understand why this place has so many negative reviews on the grooming. I always go to Jennifer for my toy poodle and she always does a great job at it. I have no complaints whatsoever. read more

Bought Purina for my pup , and started to realize she was having diarrhea. Than moths started to fly out of the dog food and saw moth nests growing in there. Threw away the whole 50lb bag. Will never be buying again. read more

Absolutely disgusting! I'm dog-sitting right now and the food given from the owner to the dog was running low. So, I go to this reliable Petsmart to purchase some more food. I find what I need, come home, open the bag, and see spiderwebs and small, dead looking worms inside the bag/kibble. On top of that, the food expired a year ago. I cannot believe what management this Petsmart runs on. I would give 0 stars if I could, but this app doesn't not allow that. read more

PetSmart - Pet Training Near Me - Dulles, Virginia

This place is the worst place to have your dogs groomed. The customer Service has been terrible from day one. I have tried to give them several chances since it's right in my neighborhood but unfortunately for me they fail every time. I called and made an appointment one week in advance for the dogs at 8am. We arrived to drop the dogs off at 7:58. They informed us the appt was at 9am, I said impossible because I have an appt at 9am so I wouldn't take 9am appt. they REFUSE to take the dogs claiming they are not allowed to keep the dog an hour before groomed, which I have done in the past. I have dropped the dogs off at 7:30 and picked up at 2pm when the appt wasn't until 10am. The groomer was rude and would not budge. This scenario has occurred on 3 occasions with the same groomer. Please stay away from PetSmart Dulles Landing. Marjorie read more

I warn all pet owners to never use this location for Pet Grooming. I had an appointment for full grooming and walked into the grooming department and witnessed two frustrated groomers complain about being short staffed, and clearly taking their frustrations out on the animals in the salon. Most animals don't like the grooming process, but you add on frustrated groomers and I couldn't leave my own pet in that environment. I walked out found a manager and all she had to say to me was I'm sorry. Never again will I leave my pet with that place. read more

This is rather a review for PetSmart corporate and not this store, but a manager from this store is the catalyst of this review. The manager refused to honor a coupon that PetSmart emailed to me because the computer wouldn't accept it even though he knew that people had been using that coupon all day (it was a generic $10 off $50 coupon). I empathized with him: what's the point of having a computerized system if you just going to override it? However, having my coupons refused happens ALL THE TIME to me, and other PetSmart store managers just overrode their systems. As a software developer, I can guess what computer bug causes my situation, and I was just hoping that they'd fix it eventually. However, after this guy refused my coupon, I decided to message PetSmart to get it fixed 'cause I had a pretty good idea of what caused the issue. The issue probably has something to do with my multiple "identities" in the PetSmart system. I signed up for their new loyalty program last year, and the process was confusing. I was supposed to receive an email verification but that never came. However, when I checked out at a store later, the cashier asked me to confirm my information, so I guessed that was how I needed to validate my account. The problem was that "confirmation" was needed several times for several transactions, and after each transaction, I noticed a "new" identity appear on the list associated with my phone number. They all have my name, my email address and my phone number though. Since that time my Treat Trail coupons (that I get for playing PetSmart game and get 3, 6, or 9 stars) are always refused unless the cashier selected the "right identity" on the list, but neither me nor the cashiers want to play the guessing game every time I go shopping at PetSmart, usually a store manager just come over and overrode the system. When I emailed PetSmart about this issue, they were extremely unhelpful, to the point that I think they didn't any work on debugging my issue at all. The gist of the conversation is this: I told them that my coupons are being rejected; they responded, I'm paraphrasing, "Can you provide more details?" What details? I just told you that it's the coupons; at least ask specific questions. However, I just told them about my multiple "identities" and how selecting the right one would work. They wrote back and confirmed that they saw the multiple but they all tied to one account, inferring that there was no problem there, and that was that. Hello, I don't actually care about that; what about my coupons? So I wrote them ANOTHER message saying, "What about my coupons?". They replied to me so arrogantly saying that when I print out the coupons, I should make sure that my printer is "print ready" otherwise that would affect the validity of the coupons. At this point, I don't know whether they want to insult me, or that was their honest advice. You email coupons nowadays, so you really shouldn't assume that your customers will actually print them out to paper and bring that to a store. I show the coupon on my smartphone! And what the hell is "print ready" anyway? If I printed the coupon, and the printer wasn't ready, there would have been no coupon to begin with! In the same insulting email, they asked me to forward them the rejected coupon for them to investigate. Really, you sure I shouldn't mail it to you instead, since I had to _print_ it out? I've been trying to buy stuff at PetSmart even though Amazon has equal or better deal on most items plus free delivery, because I want to support a brick and mortar store, but PetSmart is beyond stupid. This may come as a surprise to some of you but petsmart.com has big price difference than their stores on some very common items, counting even the loyalty discounted store price. For example, a 30-lbs Blue Protection puppy food cost $57 at the store (loyalty discounted price), but cost only $49 online; PawZ pet rubber sole cost $17 at the store, but $10 online. Furthermore, if you buy online and pick up in store, you get 5% off the online price (and they have to go get the items for you). Yet that's not the dumbest thing. The pinnacle of idiocy is the fact that you can ask the store to price-match petsmart.com. Thus, every time I go check out at PetSmart store, I had to pull up a website for each item that I bought and asked them to price match each one! I want to keep brick and mortar stores from going out of business, but this one really deserves to go out of business because of its deceptive pricing and lazy customer service. It should be called PetMoron instead. read more

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WORST GROOMING CENTER EVER ! When we walked in a staff member named Sofie checked our puppy and said there was no matting, or any problems but later we got a call saying that he had matting and his legs and behind his right ear, and he had to get completely shaven. They didn't even shave him properly, or even bother to trim his tail, or ears. Ears were uncleaned, and there was a cut on his back. His face wasn't properly cleaned or groomed either. His stomach area is extremely red, and he is always itching it. He is shivering like crazy, he is lurking in the corners of our house, and not making eye contact with us. Everything is SOOO OVERPRICED. Stay away from PETSMART, they are commercial and cannot handle our pets. read more

I visited this "new" store instead of my Chantilly one. I was greeted very nicely. A gentleman asked if he could help me. I was looking for a senior lite dog food. He suggested a couple different options, showed me the different brands and instructed me on how to introduce the new food. I went back yesterday( 11/19/2015). I asked the cashier the same questions. There was no assistance. I couldn't find what I was looking for. So I just got my regular food and left. When I was leaving then I was offered help. I had made my selection with no assistance. Stick to the location your use to. Customer service after the fact??? read more

Definitely the worst customer service I've ever seen. We took our cat to this place for a nail trimming and we specifically told them we had a cat but apparently since it was our first time they required the rabies paperwork which was never stated on their website so it was a little frustrating but we understood so we went to get it. Once we arrived for the second time with the paperwork. A lady from PetSmart told us that particular location doesn't do nail trimming for cat?? So the three people that were there the first time we went there didn't know that or forgot to tell us? So we took trips for nothing thanks to the lack of communication between one another or just pure ignorance. Never shopping not coming to this place ever again. read more

Was super excited to get a PetSmart so close to home. Unfortunately that has turned to disappointment as this location seems to lack some of the items that I can find at other locations. Specifically limited choices for Eukanuba dry dog foods which are available at other locations. read more