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    Dulles, VA

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    PetSmart

    1.9 (67 reviews)
    Closed 9:00 am - 8:00 pm
    Updated a few days ago

    Services - PetSmart

    Private dog training

    Bath and groom only

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    Reviews With Photos

    Josie and her horrible grooming experience...
    Mike N.

    Looking for convenience and we found terror. Overly dramatic? Just look at the pics of our poor Josie. We brought Josie for a puppy grooming, nails etc. Aside from the nails being longer on some paws than the other paws (they still had room to shorten), they buzz cut my puppies forehead. She is a Cavalier Poodle and her hair, even when trimmed is long. However, my complaint is the buz cut way to short to makes sense. Topped with the fact that when I called back to find out from the lead groomer/manager what happened. I expected an oops, or Josies made an unexpected move. No I was pleasantly fed "that's how we do it". So it was on purpose. So be weary of this PetSmart and their trimming skill set. Buyer beware...

    Look at this bald spot where she should  have 2-3" of fur!!!  I'm sure it was painful as well.
    Missy J.

    AVOID this place like the plague! My dogs were COMPLETELY shaved down and sheared to the skin on their chests. They are fluffy Springer Spaniels who now look as short as a German Pointer. And the staff DOES NOT CARE! I would give them zero stars if I could.

    Riley expertly groomed by Jenn W! I will go to no one else!

    I specifically go to Jenn W. She groomed our Lab since a puppy and for 13 years before he passed away. She still grooms our very anxious, finicky 8 pound Shih Tzu Riley, and has been doing so for the past 8 years. She is always very patient, caring, and kind. Everyone that I recommend Jenn to absolutely loves her! I pay an extra fee to have Riley completed first thing in the morning, straight through so she's done in about 45 minutes to an hour. I have seen complaints about additional fees but some are per the company charging and not created by the groomers. I pay for the express, full bath, and to have the nails trimmed/rounded for about $112. If you want a good, quality cut...everything costs and Jenn is worth it. I highly recommend her!

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    6 years ago

    Total waste of money . Our dog was not clean at all and this been happening last 2 times. Never again we are coming to this place.

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I've been taking my yorkie to Jenn W.

    Mentioned in 3 reviews

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    Bark Busters Home Dog Training Northern Virginia

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    Mark is the best trainer we have ever used! Head and shoulders above the rest! We have more than…read moreone dog and he has improved everything about them. He essentially teaches us ( the owners techniques) that dogs as pack animals, understand. Within literally a few minutes of his visits our guys were totally different. I unconditionally recommend Mark. He is smart, kind and very professional. He delivered what our dongs needed and more. Worth every penny and more! The best there is out there!

    First a little back story. 13.5 years ago we came home with Oscar and Tony. They are brothers…read more(JRT). They had never been apart until February when poor Oscar passed away from lymphoma. Brought home Dudley around a month ago. Dudley is now 8 month. Dudley and Tony seem to tolerate each other out side and on walks but can't be left alone inside as they will go at it which is initiated by Dudley most times but not always. As mentioned Tony is almost 14 and has some hearing and sight loss but certainly can get around. Presently we keep them separated by either room or put Dudley in his create ( he is totally crate trained and sleeps in it). Yesterday we had Mark from Bark Buster. For the first hour he went over with us how a dog thinks and reacts. He then proceeded to teach us some tools to help the dogs better understand who in charge. For Dudley the responds was basically instant he immediately started to responds and listen and IMO he is already 75 percent near where he needs to be. Tony still needs work but he is definitely obeying more. What Mark has achieved in one day is unbelievable and this is all done without scolding or treats. I was very concern before Mark came this wasn't resolvable. I see it will take time but certainly will be resolved . I can't say enough how awesome Mark is.

    Controlled K9 - My girl Sheba....

    Controlled K9

    (49 reviews)

    Kelia was the most amazing trainer for me and my dog. He was an anxious, dog reactive guy, and it…read moreaffected every part of how and when we interacted with the world. Since he's worked with her over the five-week training period, he's made a complete 180. Now we're able to walk around the city and not have him bark at every dog we see on the street. I want to point out that because my dog is innately anxious, it affects his physical state too with eating and other issues. Kelia shared that she used to be a vet tech and made me feel the most comfortable and confident with helping me set up a plan for when he might have an episode due to the transition and what all would take place to ensure he would be okay, loved, and healthy. Long story short, she cared for him for the days he was struggling, kept me updated, and he came out of it because she was purposeful, knowledgeable, and more than capable to handle the situation. I can't recommend Kelia enough for anyone seeking support and/or confidence in how they can better work with, love, and respect their dog. Bonus, she's genuinely such a joy of a human being!

    Our family highly recommends Controlled K9! We adopted our boy Mortimer last year after he had been…read moreliving as a stray, and we were really struggling when he came home with basic manners, reactivity, and having him settle in with our other dog. We ended up sending both of our boys for a six-week board and train with Kelia. It seemed to only make sense to send both dogs so they would have the same baseline training. Kelia was amazing! She kept us informed just about every day with videos and texts so we could see that the boys were happy and making progress. When Kelia brought the boys home, she spent a few hours with us, showing all the commands and techniques that she taught them, so we had a seamless transition. The "place" command alone has been lifechanging. (Although as you can see in the picture, they sometimes refuse to use separate mats, LOL.) We use the command before we feed them, initially when guests come by, and when we just need them to settle down a bit. It has reduced the stress and chaos in our house tenfold, and we actually can see the boys relax when they know they have a place to go and chill out. Kelia also gave us the tools to make leash walking and general obedience so much more successful. There are a lot of options out there for training. What set Controlled K9 apart for us was (1) our boys lived with Kelia, her family, and her dogs during training - they were not staying in a kennel and were in a real-life, loving environment, and (2) the promise of lifetime, free follow-up support. The boys have been home now for about 3 months. The training has stuck, and we feel like we really have the tools we need to make life pleasant for all of us, including the boys. Kelia has also proactively checked in to make sure things are going well, provided tips on the best way to reinforce training, and has responded quickly when we have follow-up questions, including offering a visit. Over three months later, we are still completely satisfied with the training and support provided by Controlled K9 and Kelia, and we would use them again in a heartbeat.

    Wolffe Puppy Training - #noshocknoprongnopain

    Wolffe Puppy Training

    (22 reviews)

    We just recently hired Scott to work with us and the pooch we rescued in January. Our dog is a…read moreHusky mix, and is a little over 4 years old. While basically a good dog in many respects, Riggins displays anxiety and shuts down during walks, which manifested in his past as fear aggression. This is not something we had dealt with with our previous pets, and knew that we needed to ensure against any kind of dangerous situation. We understood when we adopted Riggins we'd need to work with him on these ingrained bad habits. Shortly after we adopted him, we tried out group training sessions. It was clear the group training was for working on basic stuff, a lot of which our dog already knew. We felt the best option was to go with 1-1 training. And so glad we did. It was worth every penny. Scott gave us the tools to work with Riggins, as well as manage our expectations and learn how to deal with a variety of situations. We signed up for five training sessions with Scott, and as others mentioned in their reviews, the training started as soon as Scott entered the house. He made an immediate connection with Riggins and so amazing to see how the dog just snapped to attention for him. Such a great talent to have. Basically Scott told us we need to completely reprogram our dog. We're continuing to work on that, and probably will for the foreseeable future. But there's been a definite improvement in the way we deal with Riggins, and I see daily 'baby step' progress on walks. We've also been bike riding with Riggins, which he seems to enjoy and is great at draining his energy. The bike rides also ensure that the dog is following me, I'm in the lead and have control over the situation. So thanks to Scott for his help. We may well call him again for a tune-up, but for right now, we're putting his recommendations in place and are seeing a difference.

    My fiance and I are new dog owners. We had only been relying on online puppy training videos to…read morehouse break our 8 week old goldendoodle pup, but still needed some more in-person guidance. I researched many different dog trainers in my area and ultimately decided to contact Scott. We first spoke over the phone to see if the training would be a good fit. He asked me what my goals were and then explained what his style of training was. We booked a double day session for 2 hours and it was intense, but so helpful, educational, and so rewarding! Our puppy's nipping has really lessened and she definitely is paying more attention than before. Scott taught us various ways to walk a dog and the importance of keeping them safe in different environments. He also gave us great insight on the dogs' point of view which really helped us understand our puppy's behavior more. Scott made sure my fiance and I were highly involved with the training and it helped boost our confidence for when we'd continue training our puppy on our own. Although the training already made a big difference, Scott also reminded us that our puppy is still so young and that we need to remain realistic and patient. The reassurance, constructive criticism, and encouragement created a very positive environment for the session. I am overall very impressed! Thank you so much, Scott!

    Back in the Pack - Beautiful boarders, Kilo and Gypsy out for their morning walk

    Back in the Pack

    (10 reviews)

    Positive: Professionalism, Quality, Reliability, Responsiveness, Value…read moreI don't know where to start- Dari came highly recommended via another GSD owner, I reached out and I feel like the rest is history! Not only did we have private lessons at an affordable fee, we have continued to use all Back In The Pack services! I would never leave Leo with anyone but Dari, and I think Leo feels the same :) There is something about her voice and her personality that immediately got Leo to listen! She worked with us on basic obedience but we had bigger issues including nipping , walking control on leash, commands and reversing bad behavior. You are provided hands on training and so is the puppy/ dog :) I had very high standards when selecting a trainer, and all exceeded . As a trainer she keeps it real, Dari will let you know a) the dog is doing this because xyz and B) you as a owner and handler are doing xyz which isn't consistent with trining and your goals. Dari is also a wonderful person, mother, wife and family woman with a contagious drive to do better and more! Wonder Trainer and Wonder Woman!!! Leo and I adore you.

    We cannot say enough wonderful things about Dari! She truly knows dogs and is naturally gifted with…read morethem. One of our dogs was scared of everything and barking anxiously at everything. He also couldn't go for a walk more than 4 houses from ours. Within a week of boot camp, he was walking on a leash without any issues. He was more confident with so much less anxiety. He was a completely different dog and Dari was able to train him with positive reinforcement to live a happier life! We highly recommend Dari whether it's boarding or training as your dogs will be in good hands!

    Ridgeside K9 - Dog laying down

    Ridgeside K9

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    Archie went to camp with Gina for three weeks and came home a different dog. I'm still a little…read moreamazed. He's a five-pound chihuahua who shakes when someone new walks in the room and basically lived on my lap or behind my knees. I'd worried a trainer would either give up on him or scare him worse, but from the very first day Gina put so much thought into making him feel safe. She texted that afternoon to say he'd already jumped into her daughter's arms. When he barely ate the first couple days and I got worried, she talked me through it and told me he'd come around, which he did. She took him on long walks around the park and the neighborhood to burn off his nerves before she ever asked anything of him. His crate became his safe spot at her house, a familiar place that was all his in the middle of a busy home with other dogs and parrots and training going on. And she started him on tiny, predictable rules, sitting before a door, coming when called, so he always had something he understood to hold onto in a new situation. She explained that for an anxious dog, knowing what to expect is half the battle. She also refused to pick him up every time he got scared, and warned me that part would be harder for me than for him. She was right. Somewhere around the second week he started smiling in the photos. He was hanging out with her little dogs and her family, going on field trips to the park and coffee shops, staying on his place while she walked away, heeling next to her. He knows sit, place, heel and here now, and he does them for me too. The turnover at my apartment took a couple hours and it was real work. She sat me down and explained everything before we ever touched the dog, then had me practice with Archie while she corrected what I was doing wrong. She's kept sending reminders and answering my questions since, including a few dumb ones about shampoo and brushes. Here's the part I still can't get over. We went to a party a couple weeks after he got home, which is a huge deal for Archie. He sat on other people's laps. He licked hands. He barely cowered. Six weeks ago he would have spent the whole night shaking under my chair. Everyone at the party noticed and commented on the change in his demeanor. I was a proud mama that day! If your dog is the anxious type, the one who hides, trembles, won't eat around strangers, or has to be carried everywhere, I really want you to hear this. A lot of trainers are set up for big confident dogs and don't know what to do with a scared little one. Gina does. She never rushed him, never forced him, and never made me feel silly for babying him all these years. She reads a nervous dog and meets them where they are, then slowly builds them up until they can handle the world on their own. That's exactly what Archie needed. I honestly feel like Gina is just getting started with him, and I'm already thinking of when I can work with her again. If you have a tiny, anxious dog and you're on the fence, go with Gina. Archie is a different dog and so am I. Thank you again for everything you did for him, and for me. Archie sends smooches. Sheri

    I can't say enough good things about Brandi and Perry Bailey of RSK9. Their work has given my pup…read moreand I so much freedom and balance. Pebbles (blue heeler, 1.5 years old) would never listen to me, would not sit or lay still, and had a lot of other obedience issues that caused her to be stressed or confused. She was a TOUGH dog to train and I was concerned I couldn't find the solution for her to get basic concepts. This view has completely changed since working with RSK9's 3 week program. I would HIGHLY recommend them and their methods - you can tell they genuinely love working with dogs and it's made a huge difference in giving my dog the chance to find real rest at home. They send DAILY updates with photos and videos which was so nice. This isn't a regular class or something you just pay for; it's truly an investment that you and your dog will be using for the time you get to share together. Side note: it's worth doing 3 weeks versus 2 weeks. At the 2 week mark is when Pebbles really started to understand her marks and cues. From here there is so much more that can be refined and Brandi/Perry really capitalize on that threshold being crossed!

    Off Leash K9 Training - Meet the Off Leash K9 Training of Northern Virginia team.

    Off Leash K9 Training

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    BEST INVESTMENT you'll choose for your Dog-Mandy is AMAZING!…read moreI have worked with my dog from the moment I brought her home at 8 weeks old. She came from a well tempered background and has had positive experiences and multiple training sessions, she was doing great on commands but needed tweaking and was missing confidence that had a fear attachment I could not change on my own. I reached out to OFF Leash/Nova and after reading lots of reviews, I thought Mandy was a perfect fit for her. I was nervous about enrolling in a board and train. The moment we met Mandy, I knew she was the perfect match! Her knowledge and demeanor on dog training and especially when it came to my breed was remarkable. We couldn't be any more happier with the results of her board and train experience!! Mandy checked in with videos, messages every night! I was so relaxed after the second day! We now have a completely different dog! She's calm, confident and so easy to walk and enjoy out and about! Don't look any further and choose Mandy! Her passion in helping dogs and training us humans to have a better life with them is impeccable! Mandy also has checked in with us multiple times even after we completed her board and train! Truly the best money you will spend on your fur baby! Thank you Mandy!!

    I would not recommend this company. I sent my dog there for two weeks and she did not learn…read morecommands. Now I need to still have her trained because she's not following commands so I would think about another company before going to this one.

    Olde Towne Pet Resort

    Olde Towne Pet Resort

    (178 reviews)

    Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

    Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

    PetSmart - pet_training - Updated September 2026

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