Cancel

    Open app

    Search

    PetSmart

    3.2 (83 reviews)
    Special Hours 9:00 am - 6:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    dog arm

    Do not come to this Petsmart Lake Elsinore location. On April 2nd my dog (maltipoo) was groomed by Jessica (full bath and cut). When I picked him up, Jessica was no longer there and my dog was given to me by another person. No on mentioned anything at all about him being burned and cut with the clippers. Two days later (because I work 12 hr shifts) I came home at midnight on April 4th, noticed my dog was continuously licking his private area. When I turned him on his back to see why he was licking I began to notice the burns and cuts under his right arm, on his scrotum and his penis was burned. The following morning I called the grooming manager (Amanda) and told her what happened. No apology, no customer service or empathy AT ALL. On the contrary I was told I had to prove the allegations because maybe he already had this and I "just didn't notice." Really??? I was told to take the dog the vet and prove that it was from their grooming service that the dog had the burns. I immediately did just that. If I took the dog to any vet I have to upfront the bill money and ask for a refund if proven right, and if not I had to go to their recommended vet and they would pay, still ONLY if proven. I took him to their recommendation because I knew the vet would agree, (Banfield vet in Murrieta, great service btw). The vet ruled in our favor and said yes definitely from the grooming and he treated the burn with antibiotic shot and gave him pain meds and antibiotic cream. Today I went to get a refund for the grooming service and the Petsmart store manager George (tall tan skinned bald man), apparently knew why I was there when I asked for the manager because he just said, "shel refund you" as he pointed to another employee. He didn't make any eye contact with me nor give any apology. That's the worse part of all this. We never once raised our voice or acted out of anger and never once were we given an apology by any of the employees at this location. Very sad! I didn't post all pics because I think even dog private areas may be inappropriate for public view so I only posted the arm.

    Bath and full haircut

    We've brought our 3 baby dogs here a few times and are always happy with the results. Specifically, we are absolutely thrilled with Lailynn's grooming services! She is truly a gem. I took my golden retriever (who can be a little nervous with grooming) and Lailynn immediately put her at ease with her calm, kind, and gentle approach. She took the time to really listen to what I wanted. Everything from coat length to paw trim details and she completely nailed it. Not only did my girl come back looking absolutely gorgeous, but she was so relaxed and happy afterward, which says everything about how well she was treated. Lailynn clearly cares deeply about the dogs she works with, and it shows in every thoughtful touch and extra effort she puts in. I couldn't be happier, and honestly, neither could my pup. She loves going to see Lailynn! If you're looking for someone who will treat your dog like their own and deliver top-tier results, look no further. Highly, highly recommend!

    Wtf is a special tax?

    My cat toy did not stick to any surface!!(very upset about that, it was very nice) I got a refund tho. I had 2 special taxes on my receipt not sure what that is tf !!

    Email explaining vaccination requirements
    Sarah L.

    Wouldn't accept our vaccination records and current license at the pet salon. I made an appointment ahead of time and mentioned that we were coming from out of town. There was no mention that some records would not be accepted if they had stickers or handwriting (picture). I didn't bring anything crazy- just my dog's vaccine record that has worked everywhere else. If you have an out-there policy, please make it very clear so folks can bring what's needed. Ruined the afternoon as we had nowhere to leave our dog.

    no hair was clipped and nails still very long
    A S.

    My poor pooch! First time grooming the girls that work there were so awesome, the second time? I returned after 3 hours to pick my very anxious rescue up and was told "She's in the back still wet." Ummmmm why? What? It's been 3 hours, I'm no groomer however after 3 hours I do know she should be done. Turns out they were all busy playing with an unvaccinated, brand new puppy (why was he allowed in) that all the dogs were neglected. My dog's nails weren't trimmed, not sure anything was even done! see pic. Also ended up with a sick dog for 2 days, reported to management, who never answered. DO NOT GO HERE save your 66 dollars.

    Look at him, aggressive?

    See all

    10 years ago

    Alexa in the grooming dept. is amazing! she grooms 2 of my dogs and they love her and look beautiful everytime I pick them up!!!!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Rommel also is a great support system for puppy patents and is always positive; he will do anything to help.

    Mentioned in 4 reviews

    Read more highlights

    Just For Paws Grooming

    Just For Paws Grooming

    (75 reviews)

    I typically avoid writing negative reviews, as it requires effort I'd rather spend elsewhere…read more However, I feel compelled to share my experience after two disappointing visits regarding the grooming of my Aussiedoodle. During our first visit, Stacey did an excellent job, but unfortunately, after her accident she has not been available when making an appointment. This led us to try other groomers. Initially, I was understanding when my dog was shaved down to less than half an inch, thinking it would be a fresh start and that I could manage his coat better with regular brushing. Fast forward almost 6 months, and after diligently caring for his coat, we felt ready to have him trimmed. He had grown back beautifully and was fluffy, with no mats except for a small area under his ears, which we had specifically discussed needing a trim. I personally dropped him off and had a thorough conversation with the groomer, expressing my desire for a trim to maintain his fluffiness. She assured me that it wouldn't be an issue as he looked "great". To my dismay, when I returned, I found that he had been shaved down to less than half an inch again! I was extremely frustrated, especially after our detailed conversation. They didn't even call me to discuss the decision before proceeding. It was evident that they had not followed my grooming requests, opting instead for the quickest and easiest solution. I cannot recommend this groomer if you wish to keep your doodle's coat fluffy. My dog was not matted, and it's clear that they did not even attempt to follow my instructions. Unfortunately, I will not be returning.

    I have tried other groomers but I always go back to Stacey; she is the…read morebest and Pomeranians are not easy to do cuts on. My girl comes out looking awesome!!

    PetSmart - pet_training - Updated July 2026

    Loading...
    Loading...
    Loading...