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    PetSmart

    3.2 (83 reviews)
    Special Hours 9:00 am - 6:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    dog arm

    Do not come to this Petsmart Lake Elsinore location. On April 2nd my dog (maltipoo) was groomed by Jessica (full bath and cut). When I picked him up, Jessica was no longer there and my dog was given to me by another person. No on mentioned anything at all about him being burned and cut with the clippers. Two days later (because I work 12 hr shifts) I came home at midnight on April 4th, noticed my dog was continuously licking his private area. When I turned him on his back to see why he was licking I began to notice the burns and cuts under his right arm, on his scrotum and his penis was burned. The following morning I called the grooming manager (Amanda) and told her what happened. No apology, no customer service or empathy AT ALL. On the contrary I was told I had to prove the allegations because maybe he already had this and I "just didn't notice." Really??? I was told to take the dog the vet and prove that it was from their grooming service that the dog had the burns. I immediately did just that. If I took the dog to any vet I have to upfront the bill money and ask for a refund if proven right, and if not I had to go to their recommended vet and they would pay, still ONLY if proven. I took him to their recommendation because I knew the vet would agree, (Banfield vet in Murrieta, great service btw). The vet ruled in our favor and said yes definitely from the grooming and he treated the burn with antibiotic shot and gave him pain meds and antibiotic cream. Today I went to get a refund for the grooming service and the Petsmart store manager George (tall tan skinned bald man), apparently knew why I was there when I asked for the manager because he just said, "shel refund you" as he pointed to another employee. He didn't make any eye contact with me nor give any apology. That's the worse part of all this. We never once raised our voice or acted out of anger and never once were we given an apology by any of the employees at this location. Very sad! I didn't post all pics because I think even dog private areas may be inappropriate for public view so I only posted the arm.

    Bath and full haircut

    We've brought our 3 baby dogs here a few times and are always happy with the results. Specifically, we are absolutely thrilled with Lailynn's grooming services! She is truly a gem. I took my golden retriever (who can be a little nervous with grooming) and Lailynn immediately put her at ease with her calm, kind, and gentle approach. She took the time to really listen to what I wanted. Everything from coat length to paw trim details and she completely nailed it. Not only did my girl come back looking absolutely gorgeous, but she was so relaxed and happy afterward, which says everything about how well she was treated. Lailynn clearly cares deeply about the dogs she works with, and it shows in every thoughtful touch and extra effort she puts in. I couldn't be happier, and honestly, neither could my pup. She loves going to see Lailynn! If you're looking for someone who will treat your dog like their own and deliver top-tier results, look no further. Highly, highly recommend!

    Wtf is a special tax?

    My cat toy did not stick to any surface!!(very upset about that, it was very nice) I got a refund tho. I had 2 special taxes on my receipt not sure what that is tf !!

    Email explaining vaccination requirements
    Sarah L.

    Wouldn't accept our vaccination records and current license at the pet salon. I made an appointment ahead of time and mentioned that we were coming from out of town. There was no mention that some records would not be accepted if they had stickers or handwriting (picture). I didn't bring anything crazy- just my dog's vaccine record that has worked everywhere else. If you have an out-there policy, please make it very clear so folks can bring what's needed. Ruined the afternoon as we had nowhere to leave our dog.

    no hair was clipped and nails still very long
    A S.

    My poor pooch! First time grooming the girls that work there were so awesome, the second time? I returned after 3 hours to pick my very anxious rescue up and was told "She's in the back still wet." Ummmmm why? What? It's been 3 hours, I'm no groomer however after 3 hours I do know she should be done. Turns out they were all busy playing with an unvaccinated, brand new puppy (why was he allowed in) that all the dogs were neglected. My dog's nails weren't trimmed, not sure anything was even done! see pic. Also ended up with a sick dog for 2 days, reported to management, who never answered. DO NOT GO HERE save your 66 dollars.

    Look at him, aggressive?

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    10 years ago

    This store is always clean, and you can tell that all the employees love animals! Great prices, too!

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    Page 2 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Rommel also is a great support system for puppy patents and is always positive; he will do anything to help.

    Mentioned in 4 reviews

    Read more highlights

    Off Leash K9 Training  - Just a good boy!

    Off Leash K9 Training

    (481 reviews)

    Elaine is fantastic! We brought our 4.5 year old American Bully in for a short refresher training 4…read moreyears after he was initially trained. He weighs about 90lbs and struggles with reactivity (excitement and pulling when he sees other dogs/people) and he did not consistently obey commands (especially "heel"). Elaine was patient, consistent, and very communicative. She took the time to ask us what issues we wanted to focus on, and then was able to come up with a highly effective training on the spot. She was able to get him to follow commands that even surprised us (including getting him to "place" onto a picnic table). And by the end of the session, we walked him around and had zero issues with pulling or reactivity, even when there were dogs and kids nearby. It was impressive to see so much progress in such a short time. Throughout the process, she explained everything she was doing, including the specific steps AND the purpose. She answered ALL of my questions with thoughtful and kind responses. And throughout the whole experience, she was extremely friendly. I would highly recommend her.

    We enrolled our 1-year-old German Shepherd, Forrest, in Off Leash K9's 2-week Board & Train…read moreOn-Leash Program, and we could not be happier with the results! Before training, Forrest was a very playful and excitable pup who struggled with focus and discipline. He was easily distracted, didn't consistently follow commands, and had trouble behaving appropriately around children and other dogs. After spending two weeks with Elaine, our amazing trainer, Forrest came home a completely transformed dog! He's now obedient, focused, and confident -- even in high-distraction environments like parks and public places. He mastered six core commands and continues to respond beautifully to them at home. Elaine truly is a "dog whisperer." She's local (Murrieta), which made drop-off and pickup super convenient, and she went above and beyond to keep us updated. We received daily videos and photos showing Forrest's progress -- we looked forward to them every day and loved watching his transformation in real time. We are so impressed with Elaine's skill, patience, and dedication. Forrest is still the same silly, lovable dog we adore, but now he's also well-mannered, obedient, and an absolute joy to be around. Thank you, Elaine and Off Leash K9, for giving us the best version of our pup!

    Board N Behave - Charlie (support buddy)

    Board N Behave

    (59 reviews)

    I was referred to Farren at Board N Behave by a friend, and I'm so glad I reached out! From our…read morefirst call, Farren was professional, knowledgeable, and truly listened to my concerns. My Chinese Crested, Hooper, had previous training but was still struggling with reactivity and socialization. I appreciated that Farren didn't push an expensive board and train--she assessed Hooper personally and offered private sessions that fit my budget. After just one session, I already saw progress. Over five sessions, both Hooper and I were trained--because we all know training the human is just as important! A month later, I adopted another dog, Bodie, and brought both pups to Farren's daycare to continue Hooper's socialization. We also did additional public training sessions, which were incredibly helpful. Hooper is now more confident and manageable! Farren has also been working directly with Bodie, helping him learn basic obedience and improve his behavior--especially with things like staying safely in the car instead of bolting into the street. His progress has been amazing. Farren is not just a great trainer, but also understands dog behavior on a deeper level. Her facility is clean, organized, and I fully trust leaving my dogs in her care. I highly recommend Board N Behave for training, daycare, and/or boarding!

    Farren was so helpful. After the first day of training, Riley is walking so good on leash…read more Tight heel. Farren was so nice and such a pleasure and was so nice to Riley. I have more training sessions scheduled with her. I am looking forward to it!

    Cara's Canine Training

    Cara's Canine Training

    (7 reviews)

    It has been such a lifesaver working with Cara! We found her through Wendi Okabayashi, who…read morerecommended Cara when she moved. Doug is my first dog on my own, and we started working with Cara when he was about a year old (aka: a crazy teenager). We've gone through both of Cara's training courses (Paws 1 & 2), and not only does Doug use these core obedience skills nearly every day, but Cara also taught ME how to communicate with Doug effectively, how to be a strong leader, and how to build trust between Doug and I as he's grown up. Our biggest behavior issues have been Doug's socialization with other dogs and leash pulling on walks. He's always been a bit shy around other dogs and developed mild leash reactivity as he got older. We worked with Cara in a one-on-one training session, and not only do I know how to handle interactions with other dogs now, but Doug has made a great improvement in his behavior around other dogs as well. We also worked on walking in the heel position, and to this day I'm still kind of shocked that he is able to calmly walk by my side instead of dragging me around the neighborhood on his leash. Her prices are fair, especially considering the tremendous results I've seen in Doug. She's very reliable, communicative, and fun to work with. I'm so grateful Doug and I found her!

    Cara is one of those trainers who really cares about you and your dog. She is extremely…read moreknowledgeable about obedience training and what works. She also makes training fun with her dynamic personality and the fun props. Through her training my puppy was following my commands in less than 5 minutes. I would highly recommend her training for any dog of any level. I will be back for the next class!! Thanks Cara!!

    Crazy K9's - Advanced Dock Diving Class

    Crazy K9's

    (10 reviews)

    Wow. Beyond cruel , abusive and insane. We cannot even comprehend how this is reality. She…read morethreatened us, cussed and shouted at us for payment when one dog rescued not even there , demanded payment or she would return to the shelter. This is insane , beyond abusive and surreal that this happened. She charged us and said that if we did not pay , and nothing in writing of her policies , she would return our dogs we rescued if we did not pay for a dog actually moved to another area. We paid her 295.00 and 450.00 to be threatened , called names , insulted and no invoice modified as agreed. This is dangerous for dogs already coming from high kill shelters. We are so traumatized we just want our dogs away from her. She is a bully , abusive and cruel. How can she operate this way? Please save yourself and your dogs from this abuse.

    DO NOT WORK WITH URSULA!…read more I live in NY and we went through a local shelter to adopt a dog that was in California. Ursula was selected to transport the dog across the country to us for $600. On the day she was supposed to pick it up, she said the dog was too scary and wouldn't pick it up. To her credit, she attempted to get the dog a second time 3 weeks later. She denied to transport the dog a second time and told me that she wouldn't do it anymore. She promised me that she would refund me the money no problem (I only asked for $550 back because I was being nice). I waited a few days and didn't hear from her about paying me back, so I reached out multiple times and got no response. She would not answer my phone calls and would not text back. She eventually blocked me on everything and had a civil attorney message me instead, basically passing blaming the local shelters. We eventually got the money back after weeks of threatening civil action and false promises from her. She then DROVE TO MY HOUSE IN NEW YORK, and had two small dogs poop on my front lawn and front porch. I have her on camera doing it and had to call the local state police to trespass her from my property. I cannot emphasize enough that working with her was a complete nightmare, and urge any new customers to stay away from her.

    PetSmart - pet_training - Updated July 2026

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