1. PetSmart

    1. PetSmart

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    Lawrenceville, GA

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    PetSmart

    2.4 (43 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

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    Reviews With Photos

    Filthy!
    California G.

    I took my pup in this afternoon, I booked in the afternoon and had a 2 hr window before we showed up, 3:30 was the only time available today. If I waited until tomorrow we would have needed to pay the addl $5 weekend fee which is ridiculous. I could spend $5 at a thrift store on a treasure. Upon arrival we were greeted by lovely Emily, she use to be our groomer and now is the asst mgr. Our pup was extremely happy to see her as I. We proceeded to the grooming check-in and I was appalled by how filthy it was and smelly- yuck, I was Leary to leave my pup there. It seemed busy but it really wasn't. Our pup had anxiety and I did too. We showed our updated vaccination paperwork. Had booked online and answered questions, it was quick check in. The entire time I wanted to take my pup and run. But we needed the grooming. When I left I caught up with Emily and let her know the condition of the place and she said she would look into it and it was unacceptable. We had picked the $33 pkg which included the anal gland thing, it was part of the pkg I selected. After 1.5 hrs I showed up to pick up pup and he wasn't ready, I was asked if I wanted to pre-pay I said sure, and asked if the anal gland procedure was done and the girl said no, I said its part of the pkg I selected. She stated I needed to have asked for it because it's not included and I should have said something during check in. What?!?! It's PART OF THE PACKAGE. The girl said she would make a notation and they would not do it. The asst mgr, Emily was called she said no, since Covid they don't do it unless asked. She sensed my frustration with the entire visit and waved the grooming fee. I took my pup wet and all because at this point we were going to run out of the place. I didn't leave a tip or say thank you. We are home now and in retrospect we will never go back. I took a pic, they had cleaned up a bit but it was still dirty.

    Petsmart photo with Santa. #borzoi
    Mia C.

    My favorite location by far to take my big boy Zeus (who is a rare breed called a borzoi) too. Both Emily, and Lexi are the best groomers there whoo love Zeus and take care of him. He Keats is super happy to be there and see them. He's usually very shy and takes him a bit to warm up to or trust someone but he definitely loves this place. I will keep coming back here even though I moved further away, it's worth it to mee. I tried taking him to another pets smart closer to my new home and never again. He didn't do well with thhe people there and was very unhappy. So I will forevEr continue to take him to Emily at the Lawrenceville location.

    Chase's new engraved name tag-made at PetSmart.
    Sha D.

    You're always greeted at the door and offered assistance. Love that. Emily is extremely helpful! I'm a new mommy of a 4 month old yorkie. She gave me a tour of the store and told me about the various services. It's refreshing when customer service is on point. I spent pretty much the whole weekend at PetSmart getting everything from Chase's bed to his engraved nametag. Pretty cool! I have never used the grooming services; plan to take him to a private groomer.

    He's a little scared baby
    Anadora A.

    Four stars. I frequently come to petsmart to spoil my baby. He gets groomed and I notice that some of the people that groom are rude. It seems like the don't want to do the job. Which makes me sad because who wouldn't love to be around animals all day! But the employees at the actual store are very sweet and caring! Especially the cashiers :) the store is filled with so many goodies. They all have the pet hospital there which makes it convenient for me. Over all I love this location, just sometimes the grooming is a little off.

    Broken, jagged nails...Petsmart's version of "trimmed"!

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    12 years ago

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    11 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Love, love, love coming to the groomers here at this location only because Jada is amazing!!

    Mentioned in 2 reviews

    Read more highlights

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    FullFocusK9

    (1 review)

    10/10. Mary is incredible. We had our one year old German Shepherd go to her for a board and train…read moreafter she was showing a lot of fear, anxiety and reactivity towards other people and dogs. We had tried other trainers in the past, but we never felt like we had gotten "the full picture" and we just wanted to get her the help she needed. We were pretty nervous about her being away for 2+ weeks, but Mary always made us feel comfortable. She was always quick to answer every question and never made us feel like a bother for asking. The daily update videos were so welcomed and the progress she made was unbelievable. When we met to pick Maeve up, Mary spent over an hour working with us and Maeve to make sure everyone was comfortable with what she had learned. I finally got to heel her perfecly in public with loads of distractions! I cannot recommend Full Focus K9 enough. It's evident when you meet Mary how dedicated she is to her craft and to all the dogs she works with. If you're even thinking about getting some training for your four-legged friend no matter what the issue, check her out!

    From the owner: There are hundreds of dog training businesses out there, but what makes us unique is that we are a…read moresmall business THRIVING on customer communication and relationship guided dog training. One size does NOT fit all when it comes to working with dogs and their humans so we tailor needs to make customers and dogs most happy. Our motto is “bring out the best in your dog”, and that is exactly what we do. We are honest and always do what we do for the dog. A happy dog is a happy customer and a happy trainer. If you sign up for a board & train, our policy is to update clients daily, whether that be a text, photo or video. Rest assured your pup won’t be gone for a few weeks without updates.

    PackMates

    PackMates

    (4 reviews)

    I entrusted my dog to this man's care while I was out of town, and the outcome has been…read moredevastating. I found him through the Nextdoor app and relied on his stated experience and trustworthiness. When I returned after five days, my previously healthy, active four-year-old pit bull was unable to walk. I have since spent thousands of dollars on veterinary care, and my dog's quality of life has been permanently altered. To this day, I have not received a clear or consistent explanation. I was told my dog got out, was missing for several hours, and later was found. I was not aware he was even injured until after he was picked up by my brother the next day when my brother noticed he was hurt. Even if that account were accurate, he didn't take any accountability for the fact that my dog's back legs are paralyzed and a clear story hasn't been given. He claims he was standing outside while my dog was chewing the fence to escape but if that's the case why continue to let him chew it? Nothing is making sense and when I asked him about it he got defensive. All I wanted was answers. Three weeks later, my dog is still suffering. He lives in constant pain, cannot walk without assistance, and is largely confined to bed rest. When I contacted this man seeking clarity, I was met with anger and defensiveness rather than accountability or concern. This situation reflects a serious lack of transparency, judgment, and responsibility. I strongly warn others not to entrust this person with the care of their pet.

    My Havanese is scared of everyone and hates grooming. However, with Ana, she was so sweet and…read moregentle that my baby had a great experience and a good groom. Cindy H

    Tiger Tails Animal Hospital

    Tiger Tails Animal Hospital

    (92 reviews)

    Five star vet right here!!!!! The ladies at the front desk are always sweet, friendly, and…read moreresponsive. The lobby is always clean and if a dog makes it dirty they quickly clean it up. Now I cannot rave about our vet Dr Kaala enough. She takes her time, builds our dogs trust, and genuinely cares. From the moment she walks in the room, she is calm and kind, she gets on his level, and she takes her time to let him warm up. She is a wonderful example to her staff and sets a perfect tone. No matter how many times our dog walks away from her, she keeps her cool and encourages him back. She talks us through his care and makes sure all our questions are answered (yes we are those very involved dog parents). Dr Kaala is truly a gem and we are so grateful to have been recommended to go to her. We drive 40 minutes just go to Tiger Tails based of a recommendation from a friend who also drives that far! Dr Kaala is worth it and after two visits now we are clearly not going anywhere else.

    Tiger Tails had been my dog's primary vet for at least 4 years. I brought my dog to Tiger Tails…read moreafter an emergency hospital visit the night before due to vomiting and fever. The emergency hospital had given him a fever-reducing shot that was supposed to last 24 hours. When we arrived at Tiger Tails first thing the next morning, we clearly told the staff and doctor about this and that it had only been 12 hours since it was given. The doctor took his temperature, did a quick checkup, and said he was fine -- then sent us home. We had pleaded that it was strange he wasn't eating or drinking and he was vomiting with hints of blood, but she kept insisting that he may have just ate something bad or just elder dog symptoms. Just 13 hours later, my dog passed away. I trusted Tiger Tails to take our concerns seriously and to monitor him properly after everything he had been through, but I feel that they dismissed his condition too easily. I am heartbroken and will never forget how this was handled. Please be cautious and make sure your pet gets the thorough care they deserve.

    Swanky Paws

    Swanky Paws

    (59 reviews)

    My older female cat started to get knots on her fur and she's an extremely anxious cat we couldn't…read morehelp her or get the knots out all. We searched for weeks on a safe and caring place to take her because we are so scared of animal abuse or aggressive humans. We took a chance with this place, heads up you will need to sign up on the app first, have the rabies decal and vaccinations ready to upload on the app before you can get an appointment. Somehow the person who took care of our cat was able to shave her, wash her, trim nails. We had to be called to come get her earlier than expected because she was hyperventilating. This tells me they took her health seriously and the situation and they were successfully able to shave her all over and bathe her to get her to a better healthy situation. I hate that they had to go through that with my cat but very grateful for their help. The package came out to around 75-85$.

    I called to book a grooming appointment for my dog who has anxiety, and instead of feeling…read moresupported, the conversation felt discouraging. I completely understand that some dogs need extra care, but it was made to seem like it was a huge issue that he might need assistance, as if dogs don't commonly have anxiety or past trauma. I was also repeatedly asked if I was sure I wanted to book, even after explaining multiple times that I just needed a simple wash and trim because grooming him at home has been difficult. It started to feel like I was being talked out of booking rather than helped. After that call, I ended up booking somewhere else that he's been to before, and they took him in with no hesitation and were very understanding about his anxiety. The difference in how I was treated was very clear. Because of this experience, I just wanted to share this feedback in hopes that future customers are spoken to with more understanding and reassurance.

    PetSmart - pet_training - Updated September 2026

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