I have taken my dogs for years. They smell good, look good and have minimum anxiety going to a…read moregroomer because they just love it there. I highly recommend this place.

Will continue to do business with them they were easy to work with and did a good jobread more

This place is AMAZING! I have a sweet American Bully that they really love and care for everytime…read moreshe is there! My pup gets so excited when we tell her it's time to go get a bath. She even got excited when I called and she heard a voice she recognized. They take really good care of my girl and I am so glad I found them!

Please do not take your dog here. Find another place. I have a 4 month old Standard Schnauzer that…read moreI took for his first grooming appointment. I asked for a Standard Schnauzer cut. He still had his puppy scruff. They obviously didn't know how to do the cut. I will let the pictures speak. They refused to refund our money and said they would correct it on Monday after consulting other groomers on staff. Don't worry we will not be back and I'm leaving a review every where I can. DO NOT TAKE YOU PETS TO THIS PLACE!!!!!!!!!!!!!!!!! They also tried to tell us that our dog was not a pure breed standard schnauzer but possibly a terrier mix. Find another place or do it yourself.

I wanted to leave an honest review about my experience because I almost allowed the negative…read morereviews to influence my decision -- and I'm glad I didn't. I brought my dog Abundance to this location in McDonough, GA. When I first arrived, I asked whether she would need dematting or detangling and was initially told she looked fine. Later, I received a call that she would need some dematting, which could range from $10-$25. I'll be honest -- I became concerned because I had already read reviews about upcharging, and I was also working within a very tight budget at the time. I expressed my concern, and in hindsight, I regret how I approached it. The groomer was understandably offended, and I truly felt bad afterward. I apologized because I realized she was simply doing her job and being honest about what my dog needed. Despite the uncomfortable start, she still moved forward and groomed Abundance -- and I am so glad she did. Not only did she do a good job, but something very important stood out to me: My dog came back HAPPY. Abundance goes to the groomer regularly, and typically when she comes home, she's quiet, withdrawn, and goes straight to her bed. This time was completely different. She came back happy, spunky, and in great spirits -- like her normal joyful self. As a dog mom, that meant everything to me. The groomer also chose not to charge me for the detangling, which I truly appreciated, especially given my situation. That level of kindness and professionalism did not go unnoticed. I also want to say -- don't let negative reviews automatically discourage you. Every experience is different, and in my case, the groomer showed patience, professionalism, and compassion. I plan to return to tip her again when I'm able because I truly appreciated her work and how she treated my dog. Thank you for taking care of Abundance and making her experience a positive one.

AWFUL! JUST AWFUL! Butchered my Aussie. I left review at Google. Read mine and others. Also take…read morenote of owner's attitude toward "negative" reviews. I'm trying to post pics. DO NOT PATRONIZE! TRYING TO POST PICS!

This is my second time visiting this location. If I had posted a review for my first visit, it may…read morehave been a two star. However, giving them a second chance... I booked my appointment. I knew my poodle needed some help with as much puppy hair as he has and it's been several months since a cut. I will say the lady Akita was a pleasure to speak with. She should answer everyone's phone for customer service. She was patient with my baby. Because I know he is a lot of work. (He hates being groomed, he just wants to cuddle.) I will return but with a picture this time. He looks like a baby lamb now. Lol Great job on the second impression! Because I was extremely nervous.

I scheduled an appointment for today and discussed $200 fee and was waiting for them to send me the…read morepaperwork to complete. Instead they finally sent a text saying they can't come to my apartment bc they don't have outdoor outlets. I responded immediately saying I have an outdoor outlet outside my own apartment that works and parking spaces in from too. Told them the landscapers use that outlet all the time for blowers, etc. The guys response about 45 minutes later was "I'm sorry ma'am we can't do it" It makes no sense when there's an outdoor outlet. I'm taking my business elsewhere.

They do a great job of grooming my dogs. Although the business is new, Kristal has been my groomer…read morefor many years at another location. She's great with dogs and listens to how I want them cut. My dogs love her! I wish her much success!

Fast response. Clean, cut and tied with a bow. Just a tad bit expensive, that's why I rated 4 stars…read moreinstead of 5 stars.

Haven't actually boarded my dogs there yet. It will be in July but I went to check it out and the…read morestaff is very friendly and the facility was clean.

We love The Paw Pad. The people there are awesome. One of…read moremy pups has gone there for ten years. He jumps out of the car and runs in. The staff there are great care givers. We have used doggie day care, grooming and boarding.

Amy came highly recommended by a neighbor. Started using Amy in 2025 when I became concern about my…read morefur baby's behavior at another spa facility such as biting, having to pull and carry her out of the car, and even fearful behavior when I drove by the facility. The explanation they provided didn't make sense and the recommendation was to drug her before her spa day.....really! Taking Ryn to Amy was the best decision I made for my fur baby. Ryn gets out of the car happily walking in and not being pulled and or carried in. If anything, I believe Amy is spoiling Ryn, which I don't have a problem with. By the way Ryn looks and acts after her spa day, she would give Amy 5 stars as well. I also appreciate her communication and price.

Amy is the best at what she does. Most groomers trim our pup way to short and make him look like a…read morescarecrow dog but she got him right on the first try and it didn't take all day either. Communication was good and her prices are reasonable. We will return for sure!

This morning started with the words no dad wants to hear:…read more"Dad... it's an emergency." I didn't ask questions. I jumped in the car like I had a gunshot victim in the back seat. Turns out Skylar (my daughter's dog) had rolled head-to-toe in something that should require a hazmat team. STOP ONE: Pet Supermarket 930 Highway 81 E, McDonough, GA 30252 I ran inside begging for help. They turned me down, and their wash station was down due to weather. Not much you can do about that. STOP TWO: Pet Supermarket 1541 Highway 20 W Ste 120 McDonough, GA 30253 Same emergency. Same smell. Totally different experience. This location was calm, professional, and actually cared. Alexa deserves special recognition -- she was kind, patient, and genuinely tried to help us even in full Code Brown Emergency conditions. No judgment, no attitude, just great customer service. That's why this location gets 5 stars. Employees like Alexa are the reason people stay loyal to a store. Highly recommend this location -- and especially Alexa -- preferably on a day when Skylar is not a walking crime scene

Third trip here in an effort to begin being an aquarium family. This time it was to return a broken…read morethermometer and to ask about a foreign creature that has appeared in our tank. Amaya was very helpful. When we were given a piece of filter, it had snails embedded on it. Now we have these snails multiplying in our tank. . OUCH!!

The team at Banfield was absolutely amazing with our new kitten. We were really worried because she…read morehadn't eaten in a few days, and they took the time to thoroughly examine her, answer all of our questions, and help us figure out what was going on. Their patience, kindness, and care made a stressful situation so much easier. Thanks to their guidance, she was able to start eating again, and we left feeling much more confident about caring for her. We truly appreciate the compassion and professionalism of the entire team!

Over the last 18 years of having pets Banfield has always been where I've taken all my dogs over…read morethe years in different states at that but I've decided that it no longer is the type of place I can take my dog for pet care. My 11 month old puppy has been seen at Banfield since Dec 2025 and every visit the wait time has increased. Today my puppy had a scheduled appt for his 2nd puppy comprehensive, an appt Banfield reminded me of. I had a 10am scheduled drop off. I got there on time and do you know I waited 1 hour 11 mins to be seen before deciding enough is enough and left. I was in the waiting area for 25 mins before they put us in a room. 2 staff peaked their heads in at different points but no one even came in. One lady said she would be right back and then crickets. After being in the room for 20 mins I stepped out and asked how much longer since we had been there 45 mins already. The young lady at the front said she would check. After another 15 mins I peaked back out the room to see if there was an update and she was no longer at the front desk. I went back in the room and after 10 more mins I took our paperwork put it on the front desk and told the young man that I was leaving since it has been over an hour with not even an update. It was so cold in the room and we had been there so long my dog's teeth started chattering. That's when I had enough. No one from the staff even had the decency to come in the room and give us any updates. I understand emergencies and priorities but if it's gonna take over an hour for a drop off to be completed then they need to re-do the scheduling process cause this was absolutely unacceptable. I will be canceling my wellness plan finding services elsewhere.