This place is AMAZING! I have a sweet American Bully that they really love and care for everytime…read moreshe is there! My pup gets so excited when we tell her it's time to go get a bath. She even got excited when I called and she heard a voice she recognized. They take really good care of my girl and I am so glad I found them!

Please do not take your dog here. Find another place. I have a 4 month old Standard Schnauzer that…read moreI took for his first grooming appointment. I asked for a Standard Schnauzer cut. He still had his puppy scruff. They obviously didn't know how to do the cut. I will let the pictures speak. They refused to refund our money and said they would correct it on Monday after consulting other groomers on staff. Don't worry we will not be back and I'm leaving a review every where I can. DO NOT TAKE YOU PETS TO THIS PLACE!!!!!!!!!!!!!!!!! They also tried to tell us that our dog was not a pure breed standard schnauzer but possibly a terrier mix. Find another place or do it yourself.

This is my second time visiting this location. If I had posted a review for my first visit, it may…read morehave been a two star. However, giving them a second chance... I booked my appointment. I knew my poodle needed some help with as much puppy hair as he has and it's been several months since a cut. I will say the lady Akita was a pleasure to speak with. She should answer everyone's phone for customer service. She was patient with my baby. Because I know he is a lot of work. (He hates being groomed, he just wants to cuddle.) I will return but with a picture this time. He looks like a baby lamb now. Lol Great job on the second impression! Because I was extremely nervous.

I scheduled an appointment for today and discussed $200 fee and was waiting for them to send me the…read morepaperwork to complete. Instead they finally sent a text saying they can't come to my apartment bc they don't have outdoor outlets. I responded immediately saying I have an outdoor outlet outside my own apartment that works and parking spaces in from too. Told them the landscapers use that outlet all the time for blowers, etc. The guys response about 45 minutes later was "I'm sorry ma'am we can't do it" It makes no sense when there's an outdoor outlet. I'm taking my business elsewhere.

This morning started with the words no dad wants to hear:…read more"Dad... it's an emergency." I didn't ask questions. I jumped in the car like I had a gunshot victim in the back seat. Turns out Skylar (my daughter's dog) had rolled head-to-toe in something that should require a hazmat team. STOP ONE: Pet Supermarket 930 Highway 81 E, McDonough, GA 30252 I ran inside begging for help. They turned me down, and their wash station was down due to weather. Not much you can do about that. STOP TWO: Pet Supermarket 1541 Highway 20 W Ste 120 McDonough, GA 30253 Same emergency. Same smell. Totally different experience. This location was calm, professional, and actually cared. Alexa deserves special recognition -- she was kind, patient, and genuinely tried to help us even in full Code Brown Emergency conditions. No judgment, no attitude, just great customer service. That's why this location gets 5 stars. Employees like Alexa are the reason people stay loyal to a store. Highly recommend this location -- and especially Alexa -- preferably on a day when Skylar is not a walking crime scene

Third trip here in an effort to begin being an aquarium family. This time it was to return a broken…read morethermometer and to ask about a foreign creature that has appeared in our tank. Amaya was very helpful. When we were given a piece of filter, it had snails embedded on it. Now we have these snails multiplying in our tank. . OUCH!!

I love A Klassy Lassy. We have been going to see Mrs. Kelly for a while now. She is always so…read morefriendly and does such a good job on my Bear.

I walked in at closing and was greeted at the front door by the young lady advising very…read moresarcastically " We are closed". Since they never answer calls, I asked if I could at least ask a question. I asked if they can groom a mini Australian Shepherd and replied "We are short a groomer and not taking new clients". With this interaction, we will continue to use our quality, customer service groomer in Jackon. Forget about supporting our local small business.

This location is much better than the Morrow location. I still don't think Petsmart is as good as…read moreother pet stores, but they have definitely improved over the years. I like the in store pick up for online orders, but I wish they had a pick up location somewhere. Often times the only people up front are the cashiers and I either have to wait in line or wait for an associate to come. The sales are decent and most Saturday's they have pet adoption so you can check out the furry friends. They do dog training here and grooming. I've only groomed my dog a couple of times. I don't like that I can't see the wash/bath and the blow dry. If you're going to have glass windows to show the grooming, why not make the whole place visible? It's a little suspect. Customer service is decent, the manager is nice, the forklift driver who works early mornings is also very nice. Huge store with lots of different items in stock!

I had one of the WORST experiences ever at PetSmart. I brought my dog in for a simple grooming…read moresession, and they completely shaved him BALD without asking or explaining anything. He looked traumatized, and I was furious. It's like they have no clue how to handle pets professionally. The staff was rude and dismissive, and clearly didn't care about customer service at all. When I tried to get answers, they acted like I was bothering them. Zero accountability, zero professionalism. The grooming area and store itself were dirty and disorganized. It didn't feel safe or clean enough for animals, let alone people. Honestly, I wouldn't trust them with a stuffed animal, let alone a living pet. It's clear there's no real work ethic here--just people rushing through the day without regard for quality or care. The way they handle the animals is rough and careless. My dog was shaking when I picked him up. NEVER AGAIN. I wouldn't recommend this place to my worst enemy. I would also like to mention that the manager of the establishment was very nice and definitely did see imperfections between our dogs. She stated that the tale was unevenly shaved, un proportioned, and there was places that hair still could've been kept to be honest. It looks like Stevie Wonder could've shaved my dog and probably did a better job if you are considering this establishment do not go you would literally be neglecting your dog

I wanted to leave an honest review about my experience because I almost allowed the negative…read morereviews to influence my decision -- and I'm glad I didn't. I brought my dog Abundance to this location in McDonough, GA. When I first arrived, I asked whether she would need dematting or detangling and was initially told she looked fine. Later, I received a call that she would need some dematting, which could range from $10-$25. I'll be honest -- I became concerned because I had already read reviews about upcharging, and I was also working within a very tight budget at the time. I expressed my concern, and in hindsight, I regret how I approached it. The groomer was understandably offended, and I truly felt bad afterward. I apologized because I realized she was simply doing her job and being honest about what my dog needed. Despite the uncomfortable start, she still moved forward and groomed Abundance -- and I am so glad she did. Not only did she do a good job, but something very important stood out to me: My dog came back HAPPY. Abundance goes to the groomer regularly, and typically when she comes home, she's quiet, withdrawn, and goes straight to her bed. This time was completely different. She came back happy, spunky, and in great spirits -- like her normal joyful self. As a dog mom, that meant everything to me. The groomer also chose not to charge me for the detangling, which I truly appreciated, especially given my situation. That level of kindness and professionalism did not go unnoticed. I also want to say -- don't let negative reviews automatically discourage you. Every experience is different, and in my case, the groomer showed patience, professionalism, and compassion. I plan to return to tip her again when I'm able because I truly appreciated her work and how she treated my dog. Thank you for taking care of Abundance and making her experience a positive one.

AWFUL! JUST AWFUL! Butchered my Aussie. I left review at Google. Read mine and others. Also take…read morenote of owner's attitude toward "negative" reviews. I'm trying to post pics. DO NOT PATRONIZE! TRYING TO POST PICS!

If you are looking for quality, great attention to your dog, and excellent service, this the right…read moreplace for you!Valentina was happy with her new look.

Awesome staff, wonderful experience! Groomer is beyond good... a new experience…read more Very professional

Haven't actually boarded my dogs there yet. It will be in July but I went to check it out and the…read morestaff is very friendly and the facility was clean.

We love The Paw Pad. The people there are awesome. One of…read moremy pups has gone there for ten years. He jumps out of the car and runs in. The staff there are great care givers. We have used doggie day care, grooming and boarding.

I gave this place a second chance only because Andrew was there. The last appointment we had my dog…read morewas shaved down and I've been skeptical after growing his fur back. Well today I took him back and specifically said just a trim...paws, tail, face. They claimed he was matted, which I disagree because he was brushed out prior to the appointment and I like his fur fluffy. Picked him up and he was shaved down again, his face looked like jagged smh. When I voiced my concern via text I was left on "read"... the audacity! $70 for this!

My Yorkie has been out of sorts since picking her up on Thursday. Shaking, yelping, not eating, not…read moregoing out for pee/poop or walks. Something isn't right. Texted Andrew, not reply. Not surprised, would never admit anything wrong. My dog yelped coming too us from the crate when being picked up. Won't use this groomer again. If you love your pet, you won't either.

Outstanding service. Reliable, dependible with people who care about pets…read more Reasonable cost and a valuable service when you are out of town. Easy to schedule and many times they go beyond expectations. They make an effort to have the same person come each year. Mark Bell

I didn't get a chance to use this company since they would not provide a consult without being…read moreassured that we were not considering any other companies. Basically, they wanted a guarantee that we would be using them before the caregiver ever met our dog. To me, this reeks of a company that lacks confidence in either their service or their people, or a company trying to bully the consumer. I am glad for the people that have used this company and it worked well for them. I am sure that for those people, the company and their people were a good fit. I just don't believe in hiring someone on the spot without considering every option.