I have taken my dogs for boarding and grooming for over 20 years and I couldn't say enough positive…read morethings about this place. they are very personable , accommodating and take such great care of my fur babies. I moved to Smyrna and wish I could find a place like this. I highly recommend.

A completely unprofessional experience ... We were seeking a…read moreplace for our dogs from 10/4 to 10/14, but our normal place as booked. This was our first and LAST experience with Indian Shoals. We received an email at 5:17pm on10/3 requesting a deposit payment by 5:30pm. My spouse went online and paid. The payment processed through their system at 5:32pm (it shows a 5:26pm time from our bank). I get a text at 5:53pm stating our reservation was cancelled due to no deposit. I text them and inquired about it, they said it was processed too late (their system!) and the reservation was cancelled with NO REFUNDS. After some banter, they "did me a favor" and fixed it - what "favor" it was your system issue?! So, I agreed to allow my dogs to stay. I dropped them off at 2pm on 10/4 with an expected pick up time at or around the same time. On 10/14 I get a text if my dogs are not picked up by 11:45am there would be a late charge (even though I dropped off at 2pm!). I arrive at 11:57, due to some traffic SO they tried to charge me $15 each dog for being late. I told the front deck employee I dropped off at 2pm, with a 2pm pick up. She said "our system" shows 11:45 scheduled pick up, so your late. I paid the $15 each dog "late fee", it is $30 total, after some banter with the front desk employee ---- BUT, they have lost any future business from me. After I reviewed the invoice emailed to me, I noticed I was charged for an additional day of boarding. I had to call and request a refund for their error. I was told they "don't do refunds" - this was their error and they did not want to refund it! ... they finally agreed to refund the $57 over charge, stated it would be refunded to my credit card. After waiting three days for a refund confirmation and several follow up conversations, then they said they would mail me a check for the $57.00. A refund that could have been done same day took over a week to receive via check. Very unprofessional! While I understand owning and operating a small business, their policies add more stress to the process, the person who handles their text interactions is rude over text, and check your invoices for errors. Now lets talk about my pets - they were literally starving when I pickup them up on the 14th. They each ran into the house searching for food and water, acting like they never ate. I supplied ample food for each dog, enough to have extra, which I never was offered back (I forgot to ask with all the frustration). They can keep the extra food, but hopefully this review helps others make better decision on where to trust their animals. Just Stay Away !!!

25 Nov 2015 - My furry kids!!! We R a family that understands quality over quantity. Yoshi & Zoe…read morehas had only 1 groomer for the passed 10Y. Having moved to ATL, we were referred to THE Master Groomer of ATL; Raymond of Pups And Tubs‼‼ Raymond does the very best grooming & the care in every visit is the only 10-Star service we've ever experienced Yoshi & Zoe is all smiles Our family gives Pups & Tubs: Happy Turkey Day every1. Yoshi & Zoe's ready for all the selfies & LuVn all groomed up #TYRaymond #UrTheBest #PuPsNTubs 9 Aug 2018 - Zoe is always ready to get her ZZZs after her visit w/ TiTo Raymond & Pinsan Edy! No matter the distance, we will always seek his services; attentiveness, care, & craft is above all that we have experienced thus far. Zoe will be 12 Yrs young this Oct so, we have had our run around the mill, to include when we lived in New Orleans. U can't find No1 like Raymond on this side of Heaven!!!

I have never brought my puppy in for grooming she was 4 Months old. They made it a wonderful…read moreexperience for her and sent me lots of cute photos of her making new doggie friends

This place is AMAZING! I have a sweet American Bully that they really love and care for everytime…read moreshe is there! My pup gets so excited when we tell her it's time to go get a bath. She even got excited when I called and she heard a voice she recognized. They take really good care of my girl and I am so glad I found them!

Please do not take your dog here. Find another place. I have a 4 month old Standard Schnauzer that…read moreI took for his first grooming appointment. I asked for a Standard Schnauzer cut. He still had his puppy scruff. They obviously didn't know how to do the cut. I will let the pictures speak. They refused to refund our money and said they would correct it on Monday after consulting other groomers on staff. Don't worry we will not be back and I'm leaving a review every where I can. DO NOT TAKE YOU PETS TO THIS PLACE!!!!!!!!!!!!!!!!! They also tried to tell us that our dog was not a pure breed standard schnauzer but possibly a terrier mix. Find another place or do it yourself.

This is my second time visiting this location. If I had posted a review for my first visit, it may…read morehave been a two star. However, giving them a second chance... I booked my appointment. I knew my poodle needed some help with as much puppy hair as he has and it's been several months since a cut. I will say the lady Akita was a pleasure to speak with. She should answer everyone's phone for customer service. She was patient with my baby. Because I know he is a lot of work. (He hates being groomed, he just wants to cuddle.) I will return but with a picture this time. He looks like a baby lamb now. Lol Great job on the second impression! Because I was extremely nervous.

I scheduled an appointment for today and discussed $200 fee and was waiting for them to send me the…read morepaperwork to complete. Instead they finally sent a text saying they can't come to my apartment bc they don't have outdoor outlets. I responded immediately saying I have an outdoor outlet outside my own apartment that works and parking spaces in from too. Told them the landscapers use that outlet all the time for blowers, etc. The guys response about 45 minutes later was "I'm sorry ma'am we can't do it" It makes no sense when there's an outdoor outlet. I'm taking my business elsewhere.

This morning started with the words no dad wants to hear:…read more"Dad... it's an emergency." I didn't ask questions. I jumped in the car like I had a gunshot victim in the back seat. Turns out Skylar (my daughter's dog) had rolled head-to-toe in something that should require a hazmat team. STOP ONE: Pet Supermarket 930 Highway 81 E, McDonough, GA 30252 I ran inside begging for help. They turned me down, and their wash station was down due to weather. Not much you can do about that. STOP TWO: Pet Supermarket 1541 Highway 20 W Ste 120 McDonough, GA 30253 Same emergency. Same smell. Totally different experience. This location was calm, professional, and actually cared. Alexa deserves special recognition -- she was kind, patient, and genuinely tried to help us even in full Code Brown Emergency conditions. No judgment, no attitude, just great customer service. That's why this location gets 5 stars. Employees like Alexa are the reason people stay loyal to a store. Highly recommend this location -- and especially Alexa -- preferably on a day when Skylar is not a walking crime scene

Third trip here in an effort to begin being an aquarium family. This time it was to return a broken…read morethermometer and to ask about a foreign creature that has appeared in our tank. Amaya was very helpful. When we were given a piece of filter, it had snails embedded on it. Now we have these snails multiplying in our tank. . OUCH!!

I walked in at closing and was greeted at the front door by the young lady advising very…read moresarcastically " We are closed". Since they never answer calls, I asked if I could at least ask a question. I asked if they can groom a mini Australian Shepherd and replied "We are short a groomer and not taking new clients". With this interaction, we will continue to use our quality, customer service groomer in Jackon. Forget about supporting our local small business.

Love this groomer! The place is clean, the dogs are very content, and the team is super nice and…read morefast! Tiffani is amazing with my girl Harley. She gets what I want and executes! And, Harley is always so excited to see her so I know she's in good hands. This will absolutely make it harder to book Tiffani, but she deserves all the flowers! Highly recommend them!

Took my baby into McDonough Petsmart for a groom. Worst groom my dog has ever had. Does his face…read morelook like it was touched? She hurt him and he's still hurting

We had Lee A and it was fantastic a wonderful grooming job and nail trimmed! Our dog looks…read morebeautiful clipped just like we had requested definitely will request Lee A again