This is my second time visiting this location. If I had posted a review for my first visit, it may…read morehave been a two star. However, giving them a second chance... I booked my appointment. I knew my poodle needed some help with as much puppy hair as he has and it's been several months since a cut. I will say the lady Akita was a pleasure to speak with. She should answer everyone's phone for customer service. She was patient with my baby. Because I know he is a lot of work. (He hates being groomed, he just wants to cuddle.) I will return but with a picture this time. He looks like a baby lamb now. Lol Great job on the second impression! Because I was extremely nervous.

I scheduled an appointment for today and discussed $200 fee and was waiting for them to send me the…read morepaperwork to complete. Instead they finally sent a text saying they can't come to my apartment bc they don't have outdoor outlets. I responded immediately saying I have an outdoor outlet outside my own apartment that works and parking spaces in from too. Told them the landscapers use that outlet all the time for blowers, etc. The guys response about 45 minutes later was "I'm sorry ma'am we can't do it" It makes no sense when there's an outdoor outlet. I'm taking my business elsewhere.

This morning started with the words no dad wants to hear:…read more"Dad... it's an emergency." I didn't ask questions. I jumped in the car like I had a gunshot victim in the back seat. Turns out Skylar (my daughter's dog) had rolled head-to-toe in something that should require a hazmat team. STOP ONE: Pet Supermarket 930 Highway 81 E, McDonough, GA 30252 I ran inside begging for help. They turned me down, and their wash station was down due to weather. Not much you can do about that. STOP TWO: Pet Supermarket 1541 Highway 20 W Ste 120 McDonough, GA 30253 Same emergency. Same smell. Totally different experience. This location was calm, professional, and actually cared. Alexa deserves special recognition -- she was kind, patient, and genuinely tried to help us even in full Code Brown Emergency conditions. No judgment, no attitude, just great customer service. That's why this location gets 5 stars. Employees like Alexa are the reason people stay loyal to a store. Highly recommend this location -- and especially Alexa -- preferably on a day when Skylar is not a walking crime scene

Third trip here in an effort to begin being an aquarium family. This time it was to return a broken…read morethermometer and to ask about a foreign creature that has appeared in our tank. Amaya was very helpful. When we were given a piece of filter, it had snails embedded on it. Now we have these snails multiplying in our tank. . OUCH!!

I walked in at closing and was greeted at the front door by the young lady advising very…read moresarcastically " We are closed". Since they never answer calls, I asked if I could at least ask a question. I asked if they can groom a mini Australian Shepherd and replied "We are short a groomer and not taking new clients". With this interaction, we will continue to use our quality, customer service groomer in Jackon. Forget about supporting our local small business.

Love this groomer! The place is clean, the dogs are very content, and the team is super nice and…read morefast! Tiffani is amazing with my girl Harley. She gets what I want and executes! And, Harley is always so excited to see her so I know she's in good hands. This will absolutely make it harder to book Tiffani, but she deserves all the flowers! Highly recommend them!

Took my baby into McDonough Petsmart for a groom. Worst groom my dog has ever had. Does his face…read morelook like it was touched? She hurt him and he's still hurting

We had Lee A and it was fantastic a wonderful grooming job and nail trimmed! Our dog looks…read morebeautiful clipped just like we had requested definitely will request Lee A again

I wanted to leave an honest review about my experience because I almost allowed the negative…read morereviews to influence my decision -- and I'm glad I didn't. I brought my dog Abundance to this location in McDonough, GA. When I first arrived, I asked whether she would need dematting or detangling and was initially told she looked fine. Later, I received a call that she would need some dematting, which could range from $10-$25. I'll be honest -- I became concerned because I had already read reviews about upcharging, and I was also working within a very tight budget at the time. I expressed my concern, and in hindsight, I regret how I approached it. The groomer was understandably offended, and I truly felt bad afterward. I apologized because I realized she was simply doing her job and being honest about what my dog needed. Despite the uncomfortable start, she still moved forward and groomed Abundance -- and I am so glad she did. Not only did she do a good job, but something very important stood out to me: My dog came back HAPPY. Abundance goes to the groomer regularly, and typically when she comes home, she's quiet, withdrawn, and goes straight to her bed. This time was completely different. She came back happy, spunky, and in great spirits -- like her normal joyful self. As a dog mom, that meant everything to me. The groomer also chose not to charge me for the detangling, which I truly appreciated, especially given my situation. That level of kindness and professionalism did not go unnoticed. I also want to say -- don't let negative reviews automatically discourage you. Every experience is different, and in my case, the groomer showed patience, professionalism, and compassion. I plan to return to tip her again when I'm able because I truly appreciated her work and how she treated my dog. Thank you for taking care of Abundance and making her experience a positive one.

AWFUL! JUST AWFUL! Butchered my Aussie. I left review at Google. Read mine and others. Also take…read morenote of owner's attitude toward "negative" reviews. I'm trying to post pics. DO NOT PATRONIZE! TRYING TO POST PICS!

I have taken my dogs for years. They smell good, look good and have minimum anxiety going to a…read moregroomer because they just love it there. I highly recommend this place.

Will continue to do business with them they were easy to work with and did a good jobread more

Haven't actually boarded my dogs there yet. It will be in July but I went to check it out and the…read morestaff is very friendly and the facility was clean.

We love The Paw Pad. The people there are awesome. One of…read moremy pups has gone there for ten years. He jumps out of the car and runs in. The staff there are great care givers. We have used doggie day care, grooming and boarding.

My Yorkie has been out of sorts since picking her up on Thursday. Shaking, yelping, not eating, not…read moregoing out for pee/poop or walks. Something isn't right. Texted Andrew, not reply. Not surprised, would never admit anything wrong. My dog yelped coming too us from the crate when being picked up. Won't use this groomer again. If you love your pet, you won't either.

I gave this place a second chance only because Andrew was there. The last appointment we had my dog…read morewas shaved down and I've been skeptical after growing his fur back. Well today I took him back and specifically said just a trim...paws, tail, face. They claimed he was matted, which I disagree because he was brushed out prior to the appointment and I like his fur fluffy. Picked him up and he was shaved down again, his face looked like jagged smh. When I voiced my concern via text I was left on "read"... the audacity! $70 for this!