Well, shortly, after leaving this review, the manager called me and said that I would have a free Pawdicure plus on my account. However, soon after the dog came down with congestive heart failure, and PetSmart won't touch a dog if there's heart issues. Several months later, the dog had to be euthanized. I brought my new rescue dog in to get my Pawdicure plus that was on my file. But they wouldn't honor it. Because they said i couldnt transfer the offer. Even though i had paid for it and received nothing. Please avoid petsmart. I know i will!!! read more

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Well stocked, clean and organized. I've been in a few PetSnarts where the toys were laying all over the place and not nicely hung on the shelves. This one was the opposite of that- everything was neat and tidy, in its place. I was impressed! read more

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We're pretty avid PetSmart shoppers and after many years in Glendale we live in Tucson now and get our girls groomed there often. The groomers are like family and they love them almost as much as we do. Then we go into the 91st location in Peoria after many years, with my mother-in-law as we were visiting. She has a veritable zoo the the family house and shops and windowshops the Peoria Petsmart all the time. She went to get some fish as she does often and was excited to take advantage of the well and multi posted sale. Once she had her fish and the one that was supposed to be free they said the sale was expired and started taking the signs down around her. She thought of course they would honor a posted sign for such a small savings for a loyal customer but nope, they made her feel wrong and uncomfortable as they charged her the regular price. She will be shopping elsewhere. Not great, indicative of whats happens to customer service lately. read more

PetSmart - The second posted signed they again neglected to take down - Pet Training Near Me - Peoria, Arizona

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I bought a dual dome reptile light last. Night. When I got it home one done didn't work. I even changed lights. The lights came with the domes. I took it back and wanted to exchange but wanted to test the new one. I was told they don't have any plugs. Really? I asked to speak to the manger and got the same response, I took my refund and went to Petco who will now be my go to. I have donated monthly for years. I will still donate but somewhere else. I buy one that is defective and you won't even let me try the new one so I am not unconvinced again, horrible customer service. I don't know how you can be a store and not have electrical but you k ow who does?? PETCO, read more

Used to shop here 4 min from my home but will no longer. My dog is on a special diet dog food which requires a prescription. Before I even get to the register the male Hispanic cashier is yelling at me that I need a card and not the script paper and sends me over to the pet hospital.There was nobody there and I let him know. He says there's somebody there, he has a long line and ignores me. My purchase would easily been $140.00. Well no more I'm taking my business elsewhere. read more

So Petsmart, yeah I brought my dog here for veterinary care. I would say it's 50-50. You really have to vibe with the vet that you get assigned to. It's OK if you don't like that Vet to ask for a different one Lord only knows I did twice until I finally found the one that I liked, but the services are great. The prices are reasonable and I would definitely suggest this prepaid medical vet care for my dog for anyone and their dog it's a great program. read more

This location is small & rundown has barely to no fish stock. Management is a dumb "Karen" who didn't want to give my "online" purchase refund back for 2 brand new fish tank that I had purchased online within the two days. Just know that their same day delivery is from DoorDash. I had one tank with a slight damage when it arrived so I just took them back into the store hoping to exchange or return for my $296.00 back. For some reason my card declined to accept my refund back into my card. We asked if we were able to get it back into cash, she said no that she didn't have that much is cash to give me.. "huh right" so we asked her if we can purchase a new tank & she can give us the smaller amount of what's left in cash she still said "no" so I asked her what can she do? She said give me a gift card! I told her that's ridiculous can I speak to a manager I don't need a gift card with that much money on it, then she walks us over to a different register & did the refund there where she had the full amount to give me. So she was the manager ‍ Line was held up all because she wanted to push a sell on me & made everything difficult than it needed to be! I know my return policy. She also had a smart comment that I " technically don't have a receipt because it's an online purchase" so buyers just beware if you shop here & want your refund back! It was a hassle when it didn't have to be. read more

We go to this location often as it's the closest Petsmart to our house and usually it's a very pleasant experience. However, this time it was not. We found a set of bowls with a mat that sticks to the floor on clearance for $5.97, originally 19.99. I looked at the tags and saw that it was only the pink version that was on sale, which was fine with us. After bringing it up to the front, it rang up $32.99. I let the employee know that it rang up incorrectly and they proceeded to try and call for help to check it. After calling for help for what felt like close to 20 times we finally walked back there together with the cashier. I showed him the stack of five other sets that were in the exact spot as the sticker, which he then compared the UPC's. The numbers did not match and he surmised that another employee must've stocked it incorrectly. We went back up to the front to pay for the rest of my goods while he called for a manager to check the issue and ask if they would price match. The manager finally went over there after another few minutes and came to the same conclusion that it had been stocked incorrectly. I asked if they would honor the price and they quickly said no. That was that, no compromise no percentage off the original price, just no. I paid for the rest of my things and obviously didn't purchase the bowls. The cashier gave me my receipt, gave a quick apology before turning away to start helping the line of people that was now building because nobody wanted to come up and help. Word of advice don't trust the clearance signs and just know that if they mess up, they will not make it right. read more

Best customer service I've experienced in a long time! Harmony the manager was very kind and helpful! Thank you Petsmart employees!

I took my dog to get a bath and haircut on Thursday and I brought him in with a flea and tick collar. The haircut was fine, however, he was brought back without his tic and flea collar. I had NEVER taken it off of him. So I called to see if they had it and they denied have ever seeing it and claimed that the footage did not show anything. I asked for it to be replaced because it has never been missing until now. but they refused. never coming here again. read more

I got my buddy Nike groomed today by Tamrin and was thoroughly impressed by her energy before she even groomed my dog! Friendly service keeps customers Nike loved her, he usually runs to me but he actually stayed by her so that was a great sign he loved her! Plus his hair cut was perfect. She will be a keeper and deserves 5 stars read more

Fish tank conditions are poor. There were dozens of dead floating fish. When we informed staff, he said "i'm not aquaman idk what to tell you". Super rude. read more

I was over charger with a service I was offered as part of a promotion by the grooming employee. When I explained to Harmony, the manager, her answer was they work by commission and was nothing they can do. if they would have tell me I was going to pay full price and not a promotion as offered. I would have said no. read more

The store was great. Never been to this location before. I was needing dog food. Ours has been out of our food for a month so that is why I came here. They let me know they are phasing it out. I will have to have it shipped from now on. They had the cutest chameleon ever! He saw me and ran up to the window reaching for me. I talked to a gentleman and asked if he was starving. He had just fed him. He has thw cutest personality and just doesn't want to be in the cage. He might be taking him home with him he is so special. Won't be back to this location but the employees are really cool, knowledgeable and kind. Checkout was fast! read more

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On line states grooming is open until 9pm you can't book a nail appointment online and the closed at 7pm

I wasn't sure if this location was open when I arrived around 7-ish. It wasn't well lit & it felt a little sketchy. It was open which was perfect. I really needed to pick up some special food for my furbaby. In & out. Clean inside. Well stocked. Inflation seen clearly across the items. It's insane to me a 5.5 oz can of friskies cat food that used to be $0.46 is now $0.76 or $0.79 read more

PetSmart - Pet Training Near Me - Peoria, Arizona

They treat my puppy with such care and he adores them! At first it was rough because of his first grooming experience at Molly's and Friends in Surprise, AZ but this place made him feel safe and took his needs into consideration. Beyond thankful for a great place where we can also get him his treats and such after read more

This isn't the first time I've experienced this at a PetSmart location and if I wasn't in a hurry I would have checked before leaving. The discount tags all over the store don't reflect when ringing up. I intentionally picked out a certain number of things because of the buy 3 get the 4th at whatever discount it was. This location isn't my usual and isn't close to home but was in the area of where I was today. I called to see if they could look up my receipt in their system and adjust the price and charge to my card and was told they could only do something if I came all the way back into the store and wouldn't do it over the phone. I used to work retail long ago before all kinds of fancy POS systems and back then we were able to look up a transaction and make an adjustment. Not great customer care when your system doesn't ring up correctly and the customer is charged too much and ALSO has to go out of their way to fix a problem on the stores end. Just be mindful when being rung up to make sure everything is registering the price it should and discounts are being applied. read more

Lindy takes care of all 3 of my Frenchies. She knows them and me by and and makes every visit personal and you don't get than from many groomers or places, especially if they are chains. I trust her 100% with my fur babies! read more

The cashier, a male, always yells out "good morning, welcome to Petsmart" or something similar, making you feel welcomed immediately. The products are great and always a good variety. Has grooming also. Recommend this store to everyone read more

I can't speak to their services, (grooming, training, veterinarian,) but I received good service while shopping for pet products. Checkout line moved quickly. While I was shopping, someone asked me if I needed help. Products were well stocked. There was a mix of National and their own brands. There was a line of pet camping gear. The mini tents and shade cots were adorable. Prices were decent. I left with more than I came for. Cat are always there for adoption. A dog rescue was there too. (It was a Saturday. ) read more

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We took our dog to get her PAWdicure at this PetSmart today. There was one dog ahead of her so killed time by walking around and buying a few things. The wait was almost 30 minutes and my husband had to remind them that she was still waiting. Once they realized they took her back immediately. My husband wanted to go back with her to get her settled since she gets nervous at times but they said it was against the rules. Regardless the 2 girls were great in handling our fur baby and got her nails perfect and there were no issues. She was happy and smiling the whole time. The services are cheap as the PAWdicure is only $20 I think is what we paid. Either way it's worth it to pay and get her taken care of. We will be back soon for another spa day! ;) read more

PetSmart - Riley getting her nails did-PAWdicure - Pet Training Near Me - Peoria, Arizona

The Cat vets over there are a joke. The black male vet was very unprofessional with our cat who is now traumatized by the crate or cat carrier. Crap service. Our cat scratched his hand because he doesn't know what he's doing and he complained the whole time about it. The other girls are ding bats. Go somewhere else if you want to give your cats a checkup. These people are horrible to say the least. read more

This place has all your fur baby's needs and wants. People might say their prices are high but to me money is no object for my boy . read more

PetSmart - Top Paw fur baby sweater 19.99 . - Pet Training Near Me - Peoria, Arizona

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Groomer experience was terrible. They nicked and dime'd each service like nail grinding which we doubt was even done. Paid for Furminator and the dog is shedding all over the place. This is last time we will be coming here and should expect a refund for the terrible service. read more

One of the cashiers I always see here named Ruben is so damn amazing. He always makes us feel welcomed. He always talks to everyone that walks in. I'll suggest coming here and he'll be willing to help you out. read more

I have had it with this petsmart. First my aunt brings her pup to their doggy hotel (which isn't cheap) for 7 days while on vacation, they left her dog in the kennel for 6 whole days. Only allowed out to go to the bathroom, she was advise of this by a worker they were told "she must remain locked up the whole time", when she picked her up. Then we had an appointment for our 8 month old TOY POODLE which we had to schedule 3 weeks out because they are always booked, we got a call an hour before her appointment saying they had to cancel because they were behind and wouldn't have time to do it. We tried speaking to the general manager Gage who is a total and complete jerk. There was nothing they would do, so rescheduled for the next available which was 2 weeks away. We got there and again had to reschedule I was so pissed do they got us in for today at 10:30 at almost 1:00 we get a call and I'm assuming it's to come get her because she is finished. NOPE it was to come get her but that's because they were just getting ready to start her (2.5 after her appointment time) and they claim she growled at they and tried to bite them. Which is a total crock, she is an 8 months 4 pound TOY POODLE who we have had since she was 6 weeks old. She has been to other groomers and has never been that way. She is the most loving pup around. So I told my boyfriend while on the phone them the accusations and she she starts yelling at me through the phone that she isn't a liar, that she isn't putting her safety at risk, that we need to come get our "Damn dog" and that's she is so sacred for her safety that when we get there we have to go into the back and get her out of the kennel. My boyfriend gets there again general manager Gage comes over and goes into the back to get her and the lady told my Boyfriend to follow, Gage turns around and yells at him to stay there because no one is allowed in the back. The girl said how are you going to get the dog without he and he told her "he has this". He comes out with her on a leash just wrapped around her neck, he legs were stiff because she was scared and he was literally dragging her by the leash tied around her neck. I will say this ass hole Gage I'd luck my cool calm and collected boyfriend went to pick her up and not me because shit would have hit the fan. I will never in a million years take my baby back to petsmart. They are all the same. One before I called because I had heard they cut dogs while grooming and when I questioned it the lady said "well yup it happens. We would call you AFTER we take her to the vet and make sure she is ok." No that's not happening. If you take your loved one to petsmart because you think it's a good place, it's only a matter of time before something horrible happens. My baby has been home for 2.5 hours and she is just starting to be able to relaxing, she was so upset and shaking for a while. Now so clingy and won't let me put her down. read more

PetSmart - Bear bring clingy because she is so scared after 2 and a half hours of being home. - Pet Training Near Me - Peoria, Arizona

Had my beautiful well behaved Queensland groomed here and he and I will never go back. They missed patches of fur in his coat trim, he didn't smell like he had been bathed and they advised he was too "squirmy" to trim his front nails. Doggie Duds & Suds in Casa Grande NEVER had issue with him. Not a fan or will recomend Petsmart to anyone. No discount for not finishing he job either. read more

PetSmart Peoria AZ see Daniel for your fish needs He is very knowledgeable and will take the time to answer your questions and strives to make your fish keeping a pleasant experience read more

Great job on Ruby our young and hard to hold on to golden retriever. Thanks to Kara for being so sweet with her!

Great store it's a pleasure to shop there and I bring the grandkids for a nice time checking out the different animals and birds and I can't forget the fish. it's nice having a store like this in the neighborhood and I frequent it often. A shoutout to Daniel who helped guide me back in to my fish hobby with good sound advice and you know if you listen to him your fish tank setup and operation will go without a hitch Thanks. Tom W / Peoria 91st Ave Store read more

If I could leave less of a rating I would. Customer service was poor and unprofessional. They modified the add on I made on my initial booking to whatever they wanted without notifying me. Only a bath was given and the haircut was blotchy. My pup came back with dirty paws and a scratch on his nose and they didn't even bother cleaning around his eyes. I had a distasteful experience and it was traumatic for my dog, I don't recommend this place for any services. read more

I took my two dogs in to get their nails trimmed. I wasn't allowed to be in the salon while they were being trimmed. I was instructed to pay my bill and they would let me know when the girls were ready. Afterwards they were terrified to let me touch their feet. It was a week before they would let me go near them. I took them to a new salon yesterday and they were terrified when they realized the woman was going to touch their feet. Luckily she was gentle. I will not be taking the girls back to Pet Smart. read more

I went to this location for a new kennel, bed, and dog food for my boxers. The moment I walked in, Ruben was very welcoming from the register, huge smile, and genuinely seemed happy to see me in store. I then was immediately greeted again and asked if I needed assistance by Gage. Gage then helped me carry the heavy Top Dog XL Kennel to the register. I then had really enjoyable, fun banter with both Ruben and Gage before I was helped out to my car. Overall, I could truly see the associates at this store enjoy what they do. And this wasn't even the first one My quick stop at PetSmart was turned into an EXPERIENCE and I was just really WOW'd by their level of service. You receive the BEST customer care in the business here! Highly recommend! read more

The manager Kyle did not want to honor a price that was misplaced and blamed it on "customers" moving the item even though I was the first one in when the stores opened at 10 am, stock should've been properly handled within that time of open when they get there at 9 am. read more

PetSmart - No desire to help - Pet Training Near Me - Peoria, Arizona

This place sucks for online orders. On several occasions my order had to be modified or completely canceled because they didn't have the item (s). If you don't have the items then why are they showing in stock? Just a waste of time on my end and have to deal with refunds. Better off going in to see if they have it in stock. read more

So my 14 year old dog needs to take Purina FortiFlora for her IBD. I drove 25 miles because their site says it's in stock in Peoria Az. Not once did it say I needed a prescription(its just a probiotic!), but they said I couldn't buy it without. Strange how they use blackmail for their Vet services! They own Chewy.com and it doesn't need a prescription there! I just needed it quicker for my sick dog, shame on them!!! I will stop using both stores now!!! read more

PetSmart - THIS PILLOW HELPED MY BELLY A LOT MORE THAN PETSMART!!! THANKS FOR NOTHING, TESSA - Pet Training Near Me - Peoria, Arizona

One My favorite pet stores to go to. They are always friendly and willing to help me with my questions. Daniel is very knowledgeable and takes the time to help you. read more

No masks. Anyone. I felt very unsafe in there. Not even the cashiers or employees are. CDC is not wrong! With the death toll and cases increasing in Arizona Maricopa county I was really hoping I wouldn't be in this situation where an establishment does not give one care about the health of its customers. Disappointed. read more

I went in today, short on time. I noticed the line was super long and only one cashier. Looked around for another associate since I'm short on time and the like was very long at least 8-10 customers ahead of me, found one associate; asked her if there was only one cashier and she said yes, and that she was doing an online pick up order. I went looking for someone else, meanwhile line was the same, had not moved. Walked into the grooming salon since it was closer to the registers and asked if they could call a manager because there was only one cashier, they kinda laughed it off and one young lady said they were very short staffed but never even once called the manager. I walked out got in like(since I really needed the food for my puppy. Was waiting in line forever and those 15-20mins I was in like no manager or any other associate ever came to open another register. Regardless if they are suffering from being short staffed, people that work here still need to provide a good customer service and a good customer experience. The manager was nowhere to be found also no other associates came to helped out that big line. And for the groomers very very bad customer service and they area a joke. read more