Review for dog training with Edna (Premium package) Three 6-week classes I had such a great experience working with Edna! She was incredibly patient, knowledgeable, and respectful with my dog from start to finish. You can tell she truly understands dogs and cares about helping them -- and their owners -- succeed. My dog responded so well to her approach, and she took the time to explain everything clearly so I felt confident practicing at home. I really appreciate the calm and positive environment she created during every session. I highly recommend Edna to anyone looking for a trainer who is skilled, compassionate, and genuinely dedicated to helping your dog thrive! Worth every penny! read more

PetSmart - My dog passing her first puppy training course - Pet Stores Near Me - Sacramento, California

This was by far the worst grooming experience I've ever had at PetSmart. I've been a loyal customer since 2020, and my dog has always been loved by every groomer--until now. I booked the Bath & Brush ($40) plus Special Package ($35). I dropped my dog off at 1:00 PM, and by 1:40 PM they called saying he was "ready." In just 40 minutes? When I arrived, my dog was still wet on his belly and back, and he smelled terrible--not like a freshly bathed dog at all. I politely asked the groomer why the service was incomplete because there's no nail trim, no bandana, no toy--nothing, and all she did was blame my dog, who obviously cannot defend himself. When being asked, the groomer (Cecilia L.) blamed my dog, saying he "tried to bite." That is a lie. My dog is 5 years old, trained at PetSmart, never aggressive, and never even barks at people. I requested camera footage--they refused. The manager only dried him again and sprayed perfume to mask the smell. Four days later, I discovered my dog's ear was scratched and bleeding. This was not an accident--it was neglect and rough handling. PetSmart South Sacramento should be ashamed. My dog left terrified, injured, and dirty. I will never trust this location again, and I urge all pet parents to think twice before bringing their pets here. read more

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I wanted to exchange a outdoor dog bed that I had gotten online for one that they had in store since the one I bought was so big. I had called in prior and asked if they had it in stock and if they could hold it at the register; they agreed. When I arrived, I waited in line, but unfortunately it wasn't there. But the ladies that work in the store were respectful. The worker behind the desk said I could leave my returning dog bed where she was and told me where I might find the new dog bed. I couldn't find it. so I asked another employee in the store and she told me I could wait in line and she'd bring it to me, which was very nice of her. When I got in line, I was waiting for about 10 minutes behind a few customers that we're having trouble with their receipt or something. I'm not sure, but the same girl who helped me find the dog bed came over and opened up a new register because she could see that the line was growing. Overall, I thought the Customer Service was great. The surrounding area is a little iffy, but the inside of the store is kept clean. read more

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We came here to purchase a fishtank for our son. There's not much of a selection of plants for the fishtank at this location. As we were looking for a tank, I looked up, and there were crazy spider webs on top of the shelves that go across to the other aisles. It looks like a spider may have gotten loose from its habitat and has been living on the shelves for a while now. It almost looked like it could have been decorations from Halloween. Lol. I'm definitely not exaggerating. I should have taken pictures, but I did not want to be over in the fish aisle anymore and come across the spider that made its home somewhere in that area. The staff here are really nice and very helpful. After purchasing the fish tank and getting home, we opened the box, and the fishtank was broken. We just ended up going to the petsmart on Laguna and getting another one there. read more

Very good service from the Staff. The Groomer Jocelyn was absolutely the best. She was detailed in explaining exactly what I requested to a tee. Once upon returning for pickup of Marly the dog, he was truly adorable she did exactly what she explained to me from the beginning. read more

PetSmart - Marly - Pet Stores Near Me - Sacramento, California

Ridiculous, waited over 15 minutes for a curbside pickup at 9am wtf is going on ? Why is petsmart not taking care of their customers so stupid. read more

Staff always friendly and smiling. Staff very helpful every visit. Always fully stocked with the items I need. read more

They made my dogs skin irritated and he started bleeding and crying again in the middle of the night

Love this store. We shop here almost exclusively because of the prices and service. We also like the grooming department.

Pet smart Delta Shore Sacramento CA second time first time updated service without my permission. Spoke to management with no creditability of honoring overcharged fees.This store does not perform services ask and paid for. Grooming staff are not attentive to pet and service. Both times terrible service! I have taken my dog to Natomas, yuba City, Lincoln California stores the staff at these location perform great services in their grooming department read more

I called and made an appt. on friday for Monday. I called Monday to confirm and they said I don't even have an appt. And there is no appt available until next week... it's probably my fault since I didn't get any names of the people I talked to or the person who booked it. Terrible customer service . read more

I was greeted and felt welcomed by employee Jermeri. Sorry if I misspelled the name. After I was ready to make my purchase, I was assisted by the same individual. He engaged in conversation and was very pleasant to not only myself but I noticed with all the customers he assisted. I was very impressed with his professionalism, and I appreciated his positive attitude, especially on Christmas Eve. This type of customer service makes me want to return to this location. Even though there is one closer to my home, I would rather travel for the value he amplified. read more

I have been taking Zara to get groomed for years now. Yesterday, Zara visited her favorite groomer, Mathew. I would select whoever was available the day that best worked for me. However, one day she got a groomer that charged me extra, because Zara was "difficult." After this we got lucky to get scheduled with Mathew and he has been our go to ever since. He is so loving with her and she is comfortable with him. This 5 star rating is for him. read more

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I booked a grooming appointment for my lovely labradoodle and these pictures should tell you more than enough. We are heart broken, we barely recognized our pup. They weren't able to cut his nails either. We will never be returning as a customer ever again. The manager did assist me with a refund after explaining my complaint. I personally talked to the groomers and she had a bad attitude and told me they offer training at the same location, how unprofessional! I walked out on her talking to me since she was so unapologetic. Please don't take your dog here, especially if your dog doesn't have much experience grooming. read more

PetSmart - After - Pet Stores Near Me - Sacramento, California

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Plenty of parking in the shared lot. Clean interior. Since it is a pet store, it has that distinct smell from pet food and all. Hand sanitizer available by the entrance, and it seemed like they had some dispensers around the store. The staff do not wear masks. The cashier greeted me when I came in. I saw some staff helping other customers, though no one talked or checked on me - which is 100% fine by me, I'm glad to look at products uninterrupted. Some of the betta fish were completely still in semi-dirty water, which was a bit sad. There were dead fish in some of the tanks. The chinchilla looked depressed. The Guinea pigs seemed overcrowded; they were hopping around and tripped over food bowls. read more

The grooming usually is very busy when you come they put dogs back don't start right away. Take a few hours. I was little late this time and jocelyn told me couldn't take my dog unless I went to stay at the store and pay 15 more dollars. Who wants to do that. I rather go somewhere else. Lost my business to bad. Rude. Not cool. read more

I do not recommend coming here my dog had a strange bruise one her stomach that wasn't there when we took her.

Cutest animal pictures in hi res outside. Found everything and the prices are great, clean and friendly staff read more

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Nico at pet smart usually gives my dog a haircut. I made the mistake of having the kennel where I boarded him do his haircut and they barely cut his hair. Im sticking with Nico at petsmart he is the best. read more

We been waiting in line for over 30 mins. They only have one cashier on floor and she's busy with a guy in the corner looking at his phone. Horrible wait time and not a very good place to shop. The management does NOT know how to manage employees or the store. read more

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Went to get my dogs groomed, they did amazing. They went in for a bath & brush. They were super dirty & I picked them up cleaner than ever. The groomer who did it was named Erik. He was super attentive & answered all my questions. I was nervous because this was their first time going there & I was very satisfied. Already scheduled another appointment! 10/10 recommend if you have a husky, very affordable & they also offer deshedding services for a decent price. read more

PetSmart - husky dog - Pet Stores Near Me - Sacramento, California

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Dropped off our dog to get a haircut and bath. Received a call that during the cut my dog got cut due to matting. Was told since the ear had bled that hey could not continue with haircut. Picked up my dog and he was uncut every where. Half his body was shaved and the other untouched. Doesn't make sense, they could have atleast completed the rest of the body and legs and left the ear and head alone. Horrible. read more

I came in to buy food for my Cichlids. I actually got the last bag of Mini Pellets by Hikari. In fact that area of the Hikari was "ALMOST" empty. I was pretty lucky to get the last bag, but it would have been a shame if i was the one that came right after someone purchased the last bag. :( The place is clean and the worker at the cash register was pretty clear and concise and got me out within less than 2 minutes. I forgot my PetSmart rewards card, so she just punched in my phone number. BEHOLD! It was in the system. Yay! I like the rewards because i get special stuff like coupons or cash to go towards future purchases. read more

We have come here a few times to get our dogs nails trimmed. It was only recent when we decided that we would get our dog washed here. I took my dog here about a week and a half ago. They said he did very good and the only thing was that his coat was oily. He was nonstop scratching and acting all kinds of crazy every since he got a bath at petsmart. I thought maybe they used some type of shampoo to make his coat less oily and maybe it dried out his skin. We found a tiny bug on him the other day and wasn't able to find anything else but saw that his skin was a little dry. However today, we washed him because he would not stop scratching and found fleas on him. We know this is not from the house because he has never had fleas before and our other dog does not have fleas. It was only until after getting a bath here that he brought it home. Funny thing is after taking him there, I started getting emails about flea prevention and coupons for flea treatment. I'm never going back here again! This is horrible that my dog has to deal with these bugs on him. You guys need to clean all of your stuff before other dogs start going home with fleas. BEWARE! I'm going to tell my mom and my cousins to stop bringing their dog here as well! read more

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First time having grooming service. I picked pet-smart because of multiple service options with an affordable price. When I came in, they checked my puppy vaccination and behavioral issues to make sure the appointment would be going well. The front staffs are really nice and friendly. My puppy groomer named Matthew did awesome job on giving him bath and haircut as well. Highly recommended and definitely going back read more

PetSmart - Pet Stores Near Me - Sacramento, California

As always, Staci did an amazing job. She even sent me a photo! I like my dog shaggy but we have a new baby in the house so short hair for now. I checked, Staci only does the grooming related packages. I tried booking a bath for my dog but was only given 4-5 choices that weren't her. Haven't tried them out yet so maybe I'll get a review for them next time. read more

PetSmart - Before - Pet Stores Near Me - Sacramento, California

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A lot of the staff here are uncomfortable when asked if they will or want to pet my dogs, feels weird to me to work at a pet store that is dog friendly and then actively seem upset to be offered to pet a dog It makes my dogs feels bad as they Love people and makes me feel bad as well. There are one or two Really nice staff here who are more than willing to pet your dogs... but in general it's just made what used to be what felt like a happy place for me and my pups to go feel like an uncomfortable place where we're unwelcome read more

I was looking for a hamster, all the cages were empty... Then I looked at the fish and we saw the gold fish tank with hundreds of fish in the same small tank eating the dead ones on the bottom of the tank. Many tanks had dead fish and were dirty and not cleaned. I took some pictures of it. PetSmart needs to review his policies... read more

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Unpleasant experience I just had here at petsmart. The black man at the front with dreads was very rude and didnt even care to help me find what i was looking for. I asked him twice and both times he just pointed the general area. Luckily more employees started coming to the registers. I asked another employee and was helped and directed instantly to what i was looking for. What was a quick trip turned into a 30+ min trip thanks to him I had to keep circling the store over and over. read more

Fernando the best groomer in Petsmart left to Noah Art in Elk Grove. (I have wrote a review for his new place) I brought a fish here and it died 4 days later. Kept the receipt because if states that if your fish died within a week you can get a new fish. So I got a new fish and that died again after a little over a month of getting new fishes, I just gave up. Turn out if you Google search Petsmart and fish tons of review would pop up about how Petsmart are known to sell sick fishes. How sad!! I come here for just dog food but half the time Petsmart is out of the brand I get my dog. So I would have to get it at Amazon. All the workers I once know is all gone. New workers are sometimes super rude and aren't very helpful as well. Dog clothes are always out of my dog's size which is not their fault but I wish they would stock up more sizes! I like the Petsmart in Rancho Cordova more... read more

I purchased crickets and the bag had a lot of dead ones and filth at the bottom. They don't take proper care of their crickets here. The employees were not very friendly either except for the grey-haired gentleman who worked at the register. He was awesome so the 3 stars are for him. read more

They cancelled me today before my appointment time all because one employee wasn't prepared or properly trained. I called to ask why my appointment was cancelled and Melody says because I had been extremely rude to the groomer Myah for not having my vaccine certificate. First of all how was I rude to someone that I hadn't even met yet. This call was on for 7-10mins, I tried to explain she was talking to the incorrect person, then she stated the rude lady was in the car with me. Super defensive, accusing me when she was extremely upset and just very unprofessional, I couldn't get through to this woman over the phone at all. I showed up to my appointment just to see her face & when I showed up with my dog & certificate, she left to "lunch" conveniently. The manager of the day couldn't care less said oh sorry and kept on with her day. Jocelyn & Mathew were extremely understanding and helpful for them I give this location 3 stars. Mathew has taken very good care of my Yorkie in the past and Jocelyn took responsibility even though it wasn't her fault and didn't concern her. My Frenchie didn't get seen at all and it's very disappointing that I wasted my time, gas & energy over one silly employee that obviously needs to be trained or moved to the warehouse (customer service is not her thing that's for sure). Just beware & make sure you have time to spare. Luckily my dog is healthy and didn't need the service, I simply wanted to pamper her is all but that's what I get for trying to spend money on my puppy! read more

PetSmart - My confirmation of 12:30pm appointment two days prior & cancellation on day of at 12:05pm! - Pet Stores Near Me - Sacramento, California

Had a appointment at the groomer for my dog they ended up telling me she was bad and tried to bite later I get to the house and realized they didn't cut her hair on her toes now I have to waste my time getting a refund for something that shouldn't have happened they should've gave me my refund when I was there if they knew they didn't complete the grooming process on my animal read more

I've been shopping at Pet smart for over 17 years. I've bought dog, cat, lizard,snake, hamster, and fish food and supplies. We even supported a rabbit for some time from Timothy Hay purchased there. I have NEVER returned a purchased of any kind from the thousands of dollars spent. I attempted to return items I purchased for a chameleon, and chew toys for a dog the other night. The clerk was helpful., Professional, and quick. Then the manager came out and began to shut it down, he kept flip flopping on the return policy, changing it for his convenience. Worst of all, he more than implied that I had stolen the items. Even after we were able to find the receipt, he told me he had to have the original receipt and couldn't help me. "I've worked here a long time", he rudely and loudly stated . Implying that he knew of some secret agenda of which, I'm unaware. I've never been to the. Florin store, and I've never stolen from Pet Smart, returned anything, never even attempted a return. Needless to say I was upset, he called me a thief and then went on loudly to say he would call the other stores and make sure I couldn't return it there. This is after we found the digital receipt. "But I have to have the original, it's store policy" I called corporate and she read me the entire policy. 1. There is nowhere that states you have to have a receipt for chew toys or for lights. you can get a merchandise credit without a receipt for sellable, items such as the ones I had, with a valid ID, (which I never asked for anything but store credit. Further,since we found the digit receipt, I was eligible for payment in any form from credit, cash , atm return etc. From the moment he Walked up and shut down the return , he was loud, rude, unprofessional, and biased. He didn't even apologize after he found my receipt. He interpreted the return policy to his convenience not to to be , changed it, and used it to deprive me of conducting business. read more

This location is close by my house. It gets the job down if I'm running low on puppy pads or puppy wipes. Parking: It feels like it's distant from all the other retail shops in this strip mall, so there's plenty of parking. I always find some in the front. Grooming: You have to schedule a couple of days in advance. I tried to schedule an emergency grooming appointment the day of and was unsuccessful. (which is ok, its understandable). Service: The employees here are friendly. They greet me when I walk in and ask me if I need anything. Overall, I like this store. It's good if I ever need to do a quick run. read more

I have shopped at PetSmart Florin for many years for pet supplies and dog grooming. With grooming closed I have to groom my own dog, which isn't going well. I was near PetSmart Florin and decided to stop in to purchase dog treats to help encourage my pup to cooperate. I also had to use the bathroom first (it was urgent) and I noticed no bathrooms signs. I asked security if the bathrooms were open, he said yes, but then started questioning me about making a purchase. I told him what I wanted buy, but I urgently needed to use the restroom first. He said show me a recipe and I'll let you use the bathrooms. Otherwise to talk to management. I was shocked. I told him this is weird and walked out. I called PetSmart Florin management and talked to Sicely. She was very apologetic and offered me a discount on my next purchase of dog treats. She said she would look into the matter. She handling it wonderfully, it was clear this situation was an outlier and not something they want to happen. Because of her I will continue to shop there. read more

awful job woth my dogs nails. they were all cracked. not all of them were cut a cople cut too short so it hurt him. when i went to pick him up i watched how they were treating small dogs . they were not very nice. i watched blonde lody cut one dogs nail so short he started bleeding. just awful read more

PetSmart - Pet Stores Near Me - Sacramento, California

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Recently came in to get a parakeet and was pleasantly greeted by the nice gentleman with the long hair. We absolutely adore our bird! And the guy was right, he was super tame from day one! Always hangs out on my shoulder, never a squawk or a bite! In the morning he wakes me up with pretty songs, and climbs up into my hair haha! Thanks again!! read more

PetSmart - Oliver! - Pet Stores Near Me - Sacramento, California

Thank you to the groomer who worked on Paris this evening at her 3pm appointment (can't remember her name)! She looks beautiful! She's prancing and modeling all over the house- whereas before she went in to you today, she was really sad and withdrawn. She knows she looks gorgeous now! Thank you! read more

As a returning customer for their grooming service, I am extremely disgruntled with my most recent visit! Following the appointment for my two dogs on May 16th 2016, I was horrified to find that my dogs were almost unrecognizable after taking them back. I specifically asked that my cavalier King Charles spaniel not have his ears cut and that he have a light trim. And rather than listening to my request, they did a full shave of his body and ears. Similarly I asked that my bichon frise to have a trim on the body and a light trim of her head. Apparently they took this to mean I wanted her entire body shaved down to the skin. The problem was not isolated to the service itself, as I was also met with an unfriendly and distasteful employee who thought it best to shave my dogs instead of giving me other options. She even had the audacity to sarcastically tell me to groom my dogs myself if I wanted the haircut I asked them to do. Though they did do the trimming of the nails and dental cleaning I requested, their overall lack of service left me upset. All in all I would not recommend them to any other dog owners who don't want their dogs tortured. And the only thing getting cut is my business with them. read more

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