I always shop Petsmart for all my dogs needs and things she doesn't need but gets because she is awesome. Over the years of patronizing this store I've never had a bad experience with anyone working there or the products they sell. Everybody is all smiles (who couldn't when dogs walk in to shop all day), and very knowledgeable of the products they sell. The prices don't seem to outrages to me but I don't have a lot of other pets stores to compare too. Petsmart is all I've known since I was a whipper snapper. Recently I went to have my doggos insanely crazy raptor nails trimmed up. Backstory: I adopted her in 2013 and was advertised as a puppy. She looks like one, but she sure wasn't a pup. No matter, this doggo was in rough shape. She needed me (in the end I needed her more). The fur around her neck was sparse and her skin was kinda nasty from what I was told is mange. She was found in a forest I'm told and had gotten into what not but thats all I know. Over the year I was able to fix everything myself: Her neck has a thick coat of fur, her once rough nasty ears with crusty edges now are fully recovered and feel like silk. Her nails however, were still super long, sharp, and considered weapons. She would scratch people on accident just trying to give them love. Her favorite game is to pull your mouth open with her paws and try to french kiss. Obviously no thanks doggo-- and secondly I'd go to work daily looking like I was attacked by a woman's nails up and down my face. I'd get her nails trimmed and they were still long. My luck however came today when my normal raptor blade sharpener place decided to not update their hours online. Annoyed, I decided to give Petsmart a try. Its about $10 for a clipping, but it was worth every penny. My doggo is REALLY sensitive to any sort of discomfort or slight pain; especially touching her nails. Heather was absolutely amazing with my doggo and used a dremel tool to get the job done. As expected, Doggo wasn't enjoying it and Heather allowed her to take a break and walk around a bit to calm down so part two of the operation was a lot easier. Her nails have never been that short ever before. She hasn't scratched me yet, and shes silent walking on the floor. I wish I would have tried a different groomer before. I was told her quick was unusually long. Heather got those raptor claws looking like doggo nails again. Doggo seems much happier and less sensitive around her nails now. I am just happy because my doggo is more comfortable and less dangerous to her loved ones and fan base. Thank you AGAIN Heather and Petsmart. You have earned all the money I spend on my pets material, living, and grooming needs. read more

We HAD been going to Petsmart in Tinley Park for four years for dog grooming and never had an issue. Made a grooming appointment in advance, took time off of work and drove over from Homewood. We were 10 minutes late. Yes, that is our fault but our groomer decided not to take us. Seriously? For ten minutes? 12:40 vs. 12:30. In addition, the person who told us this was totally distracted by her earbuds and we couldn't even speak to our groomer about this. Our dog is the most mellow thing and it's a long but easy groom for the groomer. We will be going elsewhere from now on for grooming AND pet supplies. read more

Came to this location with intentions to adopt a cat. When I ask the woman playing with the fish to see the cats she came back with ...."well the thing is there's only two of us here me and a cashier and we do adoptions at 1 o'clock. ". (It was 12:50) . I'm thinking a better response would've been. I'll be with you in a minute , but someone came up to her and they were talking so I waited around .....four minutes to 1 and still no acknowledgment and still talking. apparently too busy to help the animals get adopted but not to busy to talk. South suburban put the animals there to get them exposure , they are wasting their time . I won't be buying any of my animal needs here. being that petty to make someone wait .?? Besides myself I saw no other customers in the store. read more

Too expensive.I only go if they have something I can't find anywhere else. They are better than petrol though.

I attended beginning dog training for 2/6 sessions and it was a terrible experience. The training was scheduled for an hour but lasted 25-35 minutes each time I attended. I felt like the information I received could've been an email. I also felt forced into buying products I did not want. My last straw was the trainer separating my dog and I because my dog is bigger, though the youngest there, and she told me to play with him an hour before the session so he'd have less energy there. It was a total waste of money. I was treated poorly. The space for training was tiny and I do not recommend this place for anything! It's overpriced with pretentious employees. read more

We just had our dogs pictures taken with Santa. We first went to another location and the Santa was so crabby and mean. We took a chance and went to Tinley without a reservation. The people who work there were amazing!!! The Santa was so kind and accommodating ! The two women working the pictures were all dressed up in festive clothes and were so happy and nice! You could tell they truly loved animals and really helped turn a negative experience (the other location) into a great family memory! read more

PetSmart - Pet Stores Near Me - Tinley Park, Illinois

I had a bad experience at the PetSmart in Tinley Park, IL. Firstly I called to make sure they had a Ball Python for sale in store and they told me yes over the phone. I drove an hour to get there. I ask one of the associates to assist me with adopting and she told me she needs to get her manager. The manager came and would not assist me. She told me they stop adopting an hour before the store closes. She told me a bold face lie. I know how PetSmart operates, I've bought plenty of animals (Snakes, Chinchilla, Ferret, Iguanas, fish and bearded dragons) PetSmarts before. Anyhow, I was not pleased, I drove there for nothing, I didn't get to adopt my snake. Worst experience ever! The manager told me to come back this morning to adopt. So I did and they refused to let my adopt a snake. Saying they feel if a pet should go to a good home and they are not selling me the pet and that I should go to another PetSmart. Firstly, my home is a great home! I have nine pets and the all are healthy, great and doing well! I felt discriminated against. They all some rude nasty snobby people! It's okay because I called corporate and I filed a complaint on them! I'm loyal customer and that store will never get my business ever again!!! read more

I ordered a large bag of cat food online. Picked it up at the store. There's a folded piece of paper on it which I didn't unfold but it looked like just the invoice. After bringing it home, I noticed the $40 bag of cat food was going to expire in less than 10 days. On the invoice they wrote "you can bring it back and the cashier will give you half off since it's expiring soon". This is ridiculous! Why would I pet store chain, who supposedly cares about pets, give you a bag of cat food that will possibly risk your cat's help in a very short time? Why doesn't this store look at expiration dates and if a bag is going to expire in the next month, donate it to a local shelter! But no, it's obvious that PetSmart's focus is making money off of you by selling close to expiration date food. No care for the customer, no care for your pets. Very disappointed in how the store is run, how it treats its customers and their pets. read more

This is in regard to the grooming department only. We frequently get our two dogs groomed at Petsmart. A majority of the time they come back completely shaved even in the winter although we request them not to. Sometimes they will claim they are matted and it was necessary but I brush through their coat right before I take them and their fur is too short to be matted for the most part. Today they said my puppie's ears were matted which is possible but how does that lead to his whole coat being shaved off???? They are both poodle mixes but barely resemble your typical poodle that is until they purposely shave them poodle style. Take your dogs to a professional groomer and not here, they will not listen to your requests and I guarantee your fluffy dogs will come back bald. read more

Thank you for letting Austrailian Cattle dog rescue of IL bring rescues to your site to hopefully get adopted to their forever home! When we adopted our dog we also bought a lot of items! Love Pet Smarts although this one is far from our residence it was very nice with friendly staff ! read more

PetSmart - When we adopted this pup from Austrailian Cattle Dog meet and Great! This location - Pet Stores Near Me - Tinley Park, Illinois

My mother had a shitzu, no health issues prior to this, ever. To this that point , the healthiest little dog outside of our own she got for the family years earlier. Prior to her owning this then 3 month old puppy last time she's had a Maltese ; currently tied with my Manx at the time . Nonetheless , she made an appointment here and she returned to me that night calling maybe 5x saying he was having trouble breathing. We both gave it a night... next morning she let me know all day his breathing hadn't stopped, we went to a separate , more accountable , reputable vet and revealed he'd recently gained water in his lungs and around them. As I said, the dog was completely fine , healthy as can be. After the fact we called and addressed them & ignored the fact we'd now have to bury her puppy due to their grooming techniques , or lack thereof. It's been a year and they've refused any accountability, but soon we will taking legal action to prove their staff at the time was a direct cause of her dog. The lack of accountability and respect is disheartening for my mother and see her grieve through no fault of her own or the dogs fault. To this day it angers me . read more

Staff is very friendly and helpful answering any questions I had for my dogs needs and wide variety of dog toys and supplies

I just finished the advanced training class with Tarie, and I couldn't be happier. Tarie is an excellent and positive trainer, and I was pleasantly surprised with the variety of new skills my dog learned in this class. We can't wait to go back for more! read more

I frequent three PetSmarts: the Crestwood location, the Orland Hills location, and this one. Of all three, Tinley Park is my least favorite. Why, you ask? Well, the variety is pretty standard if slightly sub-par, their kittens are kept behind glass (it's a weird setup...unlike the other two locations) but they had a few rabbits in smallish cages free for any little kid to poke (ugh), and the customer service is abysmal. No, really. No greetings at the door, no "can I help you find something today?", etc. If you even *look* like you might have a question or need assistance, the employees on the floor scatter like dust in the wind. In short, I will honestly go out of my way to avoid this location, even if I'm shopping in the complex/in the same general area. I just can't do it. Sorry, TP PetSmart...but you're kind of a serious letdown. :( read more

No blood Curling Screams! Soo... getting my nails filed there the first time I was crying like a baby! What? You didn't know chihuahuas could cry? Tell you what. Those ladies (and one guy) there love me. Because I keep coming back to get my nails clipped and one person holds me close to their body while the other person files my teeny-tiny little nails and the whole time they are speaking to me... "You want a treat!?" DID SOMEONE SAY "TREAT"?!? (insert straight alert big chihuahua ears here!) Okay - so I am a sucker for soothing words, but I need them. Even if they involve food. No, they MUST involve food. They are like dog-therapy to one fearful of nail torture, er, clippings. Each time I go there everyone is happy to see me. They make fun of my tiny little pink dog belly (it's alll these good meals I rate!) and then they gently file and clip my nails so there's no pain, no crying, no fussing, no screaming, no cussing (contrary to popular belief, chihuawees do cuss - ever hear a woof that sounds like a grr-woof? -- that's a cuss. I won't tell you what it means because it may ruin my reputation). Anyway, the rest of the staff there is always polite. They all know and recognize me when I walk through the door and many of them offer me treats (no tricks required!). Now THAT, is my kind of place! 5 big woofs from me! WOOF! WOOF! WOOF! WOOF! WOOF! read more

Take my dog Abby (long haired Chiuahua) here every six weeks to get a hair cut and her nails trimmed. They always do a really good job. Pretty fast and very reasonable. read more

PetSmart - Pet Stores Near Me - Tinley Park, Illinois

Decent store. They have a good variety of dog products and food. I only have a dog so I can not comment on the cat and other pet supplies. We stopped in today to purchase a little gold fish for my daughter and was met by a sales associate Tanya. She tried to sell and then justify that ONE goldfish needed an eighty dollar 29 gallon tank. And then she talked me out of purchasing all the fish that I wanted. She even told me to purchase the tank and wait a week and come back for a fish. After listening to this idiot try her best to sell me (or not sell me) I had to flat out tell her to "GIVE ME THE FISH" (4 dollar fish btw) Thankfully I know exactly what food items I need for my dog and do not require anyone's assistance in that department. AVOID Tanya and this fish department. read more

I have to give 5 stars to the place I adopted two of the best cats in the entire world from! Julius and Cleopatra are my life. Adopting from PetSmart/N.A.W.S. was so easy and they really care about their animals. I adopted 2 kittens originally and one needed more care than I can give working two jobs. They were very understanding and set me up with another kitten and took the first one back to find a more suitable home. The lady that was fostering my Cleo even kept in touch with me for a few months after to see how she was doing. They are the best. I also have bought beta fish from this PetSmart and they have lasted a long time. One is sick and the employees in the fish department were very helpful with finding me something to help her. They have good deals and everything is always in stock. The employees are all friendly and love animals. Get a PetSmart Card to receive the lowest price. Definitely recommend adopting your pet from here! read more

Forgot what puppy food we buy for our new pup (mom normally buys it) Allison and Ciara at the front looked up the last transaction for me to help me find the right one. Lauren, the groomer, was super nice in helping me pick out a new puppy shampoo and puppy spray scent. I literally asked so many questions and they knew everything. Couldn't find a way to leave a review from the receipt so just leaving one here. read more

I bought a 40 gallon bearded dragon starter kit. Overall, the tank and screen are good, but the lighting is not ideal for a bearded dragon and can cause them to get sick. It also comes with sand that should not be used for a bearded dragon. The thermometer that comes with the kit does not work. The bigger issue was the bearded dragon. She was bought in November. We now know that she was sold to soon because she was too small. We have discovered the combination of lighting and the fact that she was so small contributed to her failure to thrive. Unfortunately the bearded dragon is no longer with us. I would recommend going to a professional breeder before purchasing any animals through PetSmart. read more

It's the store manager. 'Nuff said. Everyone else there rocks. Update: The idiot manager left, so the store is much improved! read more

I headed out to the shelter to pick up cat food. Low and behold the shelter no longer sells food. Science diet for 6 bucks. Dammit, it was so cheap. Ok, I need to find some food otherwise the cat will be more crusty than normal. I remember Petsmart down the street never been in one. Walk in find food. Panic at price. See sale. Feeling good. I ask the girl working what do I have to do to get the sale price. She was very helpful and had me fill out a preferred card and just that simple I got the cheaper price. Now I will get coupons and even the cat will get a birthday card. Thank you to the young lady for your assistance. I can now go home without having to worry that Miss Crusty will tear me up. Kitty is happy, but still just a crusty old bitch. read more

This review is for the grooming Dept. Not the store. That being said it should be a zero. I have been taking my 10 year old dog boxer mix to petsmart to get groomed for probably 5 years now. After the last experience I NEVER will walk him in that place again. As I walked in for my 6pm appointment I heard "Arianna" on the phone with another customer saying she couldn't do their dog and they needed to pick her up because she didn't feel safe doing it. Took it with a grain of salt. She started to make a comment about Teddy as she took him of "hope your not afraid of the blow dryer." Prompting the fact she's going to have an issue with my beyond friendly happy dog. Sure enough one hour later I get a call that I need to come pick up my dog because he's super stressed out, panting, drooling and she doesn't feel safe keeping him there, they were just super busy that night and couldn't fit him in.... in Ten years I have never gotten a phone call like that from any groomer, dog sitter or vet. I asked her to at least grind his nails while I'm on my way because they hurt him when their long. She said okay. Sooooo then I show up and one woman is talking on the phone for 5 minutes while I'm standing there looking at my dog alone in the corner after it was "such a big rush" for me to come get my dog, I start clicking my nails on the counter to show her my patience is wearing. MIND YOU there are NO other dogs in the place and Arianna's lazy ass is vacuuming in back. So finally she gets off the phone and asked me if teddy was mine and went to hand him to me. Both of them are rolling out the excuses as to why my dog was untouched for an hour until I ask I'd she grinded his nails at least like I had asked. Now I was going to be calm before this came out of her lying mouth, "I couldn't do his nails either cuz he tried to bite me." IN TEN F***** YEARS MY DOG HAS NEVER BIT AT ANYONE, INCLUDING WHILE I WATCHED HIM GET HIS NAILS CLIPPED AT THE VET! IN FACT HE WOULD LICK THEIR FACES!!! Do not ever in your petty pathetic lazy little life lie on my dog! My senior dog! So then I went off told them they were lying and clearly they just wanted to get out of work early so they come up with these stories to get the dogs out! I asked where's the other dogs since you were soooooo busy and they said they already sent them home, oh convenient so then that means my dog coulda had a bath while you were doing your closeout work doesn't it?!?!?! But no you didn't want to be bothered with your JOB. I then spoke to the manager who said this is a recurring issue with that groomer and he would give my number to the grooming manager for her to call me back. She never did, clearly because they look like deer in headlights when someone calls them on their shit. Don't waste your time or money on this place. read more

I came here to get my coupon book for adopting a cat from Paws. I know that they are in line with Petco. But I looked at the play houses and the toys. I saw they quality of the merchandise wasn't there. So I packed it up and theaded down the street. The store was clean though. read more

Pretty decent location. We take our eight year old cockapoo here for grooming. We always request Ashley because she is very good with her and does a good job. They have never taken longer than two hours and she looks great. She also cleans her ears and grinds her nails. The price is fine-$55 and they explain everything very well. The store is also nicely stocked although there are times when I can't find this or that treat wise. Other than that, good store - thanks Ashley! read more

Made a dog grooming appointment for 2:00. They told me 2-3 hours. Fine. I explain that I need her at 5:30 (allowing an extra half hour). Now they won't guarantee she'll be ready in 3 1/2. I talked to the store manager, tell him we have a dinner reservation at 6:00. Ask why they can't adhere to what they told me when I made the appointment. He suggested I change our dinner reservation. Yeah, unlikely I'll be back there any time soon. read more

Dawn & her staff are wonderful trainers. Trust yourself & your dogs to their guidance, not only with classes but about brushes, training collars & other accessories. read more

This is my favorite petsmart. Their fish are very healthy and the staff working the fish dept are knowledgeable and helpful. The lady who often works checkout is also very nice. I love going to this store for fish and dog supplies they also price match and never give me a problem in doing so. read more

Oh, the joy pets bring us. Shopping for them at PetSmart? Not so joyful. Every time I have to buy something for my dog I run in and run out as fast as I can. I go for the basics like food, collars, and toys. Prices are pretty reasonable compared to other pet supplies stores. I guess they have a large selection for most items but like I said, I basically don't shop around in there for too long. The issue I have here is the lack of customer service. You literally have to track someone down if you need help. This has happened to me on multiple occasions so maybe it's a staffing issue. Regardless, the customer service is definitely below average at this PetSmart. Years ago when I had a large aquarium I used to buy a lot of fish from here. Let's just say that if you are serious about your aquariums, this isn't the best place for fish. If you just want one or two for a pet or something, then go ahead. Overall this PetSmart is nothing special. read more

A++++ love this store. Excellent puppy training, excellent customer service and amazing dog grooming! Love this store, and so does my puppy!

We used to take our dog to a Petsmart in Miami and figured we would give them a shot in Tinley since they have always done a good job for reasonable prices. Liz is awesome! She greeted Scarlett as we walked in and was so sweet. I would recommend her to anyone looking for a good, caring groomer! Scarlett looked perfect with her hair bows and left a happy puppy! read more

Pretty good location with one exception. They moved the dog bowls to god knows where. I just spent 15 minutes wandering the store for dog bowls and didn't find any. All I found were bowls for cats and small animals. read more

I am very disappointed at the grooming salon I booked my appointment online for 1 today and got there had to explain everything again which I'm not upset with I leave thinking ok my pups in good care not even an hour later I get a call telling me I need to pick up my dog because he is stressed and not behaving in the cage. I get there and he is soaking wet with soap on his behind and told I need to bring him back another day. My dog has been groomed before at petsmart in mokena and I feel they just didn't want to deal with him or double booked and tried to fleece their asses I will not being so business at that location and would like to warn all? read more

This PetSmart rocks! My 2 Dobermans LOVE going here. We get their nails grinded and they do a wonderful job. When we get them groomed I am so happy with everything. The groomers are AWESOME. read more

The store was ok. It was clean and all but the problem i had was that they let you bring your dog to shop with you. I love dogs, but just my own. Some people dont realize that they dont want someone eses dog jumping on them or licking them. Other than that, prices were compairable to where i used to buy food. read more

My husband and I took our dog to Petsmart for a bath and when we came back to pick her up she was acting very odd. She then threw up 3 times in the store and had diarrhea too. (Which of course no one helped my husband clean up.) Her breathing has been very fast and irregular and she will not leave her bed. Our dog is always happy and full of energy and we have never seen her this way. Not even after she was spade. We will NEVER bring our dogs there again!! I feel awful for taking her there!! read more

I took my 12 lb dog to a 3:30 appt and the groomer said 'there are 2 dogs ahead of her so it may be a while'. i then received a call at 6:30 expecting her to be done but the groomer said 'she has a sore and i shouldn't even groom her but i will and i need another 1hour'. I then waited till 7:30 and proceeded up to Petsmart to pick her up. On my way there, i get a 3rd call and the groomer says 'she wont sit still so i cannot finish her'. I said 'I will be there in 5 minutes to pick up my dog'. When i arrived, the groomer was the only person in the salon and she was cleaning up.....not even working on my dog. She said 'I still have to charge you for the bath'. I said 'Thats fine, but its ridiculous that my dog has been stuck here for 4 hours and you wonder why she is being difficult?'. The woman says 'Im sorry, but we are busy from the holidays. I said 'I really don't care'. I then paid for the bath and got my dog out of there(the dog was 50% groomed). I proceeded to call the manager when i got home and no one answered the phone at Petsmart. The place is a mess, I wont return back there and I already get all my pet needs from CHEWY.COM which is fantastic. Time to find a new groomer for both my dogs since this place is horrible. read more

If I could give this place 0 stars I would. On Sunday I took my 5mo yorkie-pom there for a grooming. We had an appointment at 9 and completed a consultation. They informed us he would be ready within an hour to an hour and a half. Needless to say, he wasn't teady. It took them over 2 hours to finish my little 4 pound puppy and for him to look the exact same way he looked when I dropped him off. When I got him, I had to give him back and asked if they could trim the hair around his face which they didn't do well because he screamed for bloody murder and kept squirming so, I made them stop. My dog cried all the way home and all night. We figured out that they cut his testicles and he now has slight ear infection thanks to them. THEY NEVER SAID A WORD! MY POOR BABY, THEY HURT HIM SO BAD! PEOPLE, IF YOU CAN AVOID TAKING Your ANIMALS TO THEM PLEASE DO! Maybe they'll do better with big dogs but with puppies, it's a no. They didn't even groom him but had the nerve to clip his hair around his testicles. INSANE! read more