I rarely leave reviews, but people need to be aware of what they're walking into with 2nd Family…read moreDog. This has been one of the most frustrating companies I've ever had to deal with. Every single time I tried to schedule a groom or boarding, there were issues. What should have been a simple process turned into a drawn-out, frustrating experience with poor communication and no clear answers. To make things worse, after multiple attempts to get something scheduled, they claimed they "didn't like my tone" and refused to allow me to make a reservation at all. I've never experienced anything like that. Instead of trying to resolve the situation or help a customer, they chose to shut the door completely. Customer service is where they completely fall apart. Responses are slow, often rude or dismissive, and there's zero sense of urgency or accountability. It genuinely feels like they don't value their customers. At this point, it's hard to tell if they even care about having customers at all, let alone new ones. Do yourself a favor and avoid 2nd Family Dog at all costs. There are plenty of other businesses out there that will treat you with respect and actually make the process easy.

My dog had a good time. He told me so himself. Actually, I got to see him on camera as he ran and…read moreplayed are just chilled with the other dogs. They care about the animals. They are in charge of recommend highly. I

The person that responded is not the owner. The owners name is Janet. Continuing to not take…read moreaccountability or refund us is typical of this business. Additionally, we requested our digs medical records and they will not provide them. On the morning of our appointment, we dropped our dog off at 8:00 a.m. for grooming. We were not informed at that time that grooming would not begin until approximately 2:00 p.m., nor that he would remain crated the entire day. We picked him up at 4:00 p.m. Our dog is a recently adopted rescue who suffers from severe anxiety and abandonment issues. We have only had him for approximately three weeks. The veterinary team at McKinney Animal Hospital is fully aware of his background and emotional condition, as we brought him in for a veterinary visit immediately after adopting him. Given this knowledge, it is extremely concerning that he was left in a crate all day without food and separated from his family for an extended and unnecessary period of time. Had we been informed at drop-off that he would not be groomed until 2:00 p.m., we would never have left him there for that length of time. In addition to the prolonged crating and lack of feeding, our dog was completely shaved. While he did have some matting, I had already removed several mats myself, and there was no justification provided for shaving him to the extent that they did. When we arrived to pick him up, we were genuinely unsure whether the dog presented to us was ours. His appearance had been altered so drastically that he looked like a completely different dog. He was also acting extremely timid and withdrawn, as though he did not recognize us. The entire experience was heartbreaking. When we expressed our disappointment and concerns, the manager on duty, Pamela, brought the groomer into the discussion. While we were calmly explaining that our dog has anxiety and abandonment issues and that he should not have been left crated all day, the groomer responded by stating that it was "probably because of us" that the dog has anxiety and abandonment issues. This statement was inappropriate, unprofessional, and deeply disrespectful. Although the manager immediately told the groomer she could not say that, the damage had already been done and the situation unnecessarily escalated. Throughout the conversation, there was no meaningful ownership of the situation. Instead, we were told that we had authorized a complete shave, which we absolutely did not. If we had been told that shaving him entirely was the only option, we would have declined the service and groomed him at home. Additionally, we were required to purchase flu shots and a fecal test before grooming could be performed, totaling approximately $120. The overall bill was approximately $250. When we requested a refund for the grooming service due to our dissatisfaction, we were offered only 10% off and a $60 credit. A credit is not acceptable, as we will not be returning. Given the circumstances, this resolution is inadequate. The lack of communication, disregard for our dog's known anxiety issues, prolonged crating without food, drastic grooming without proper consent, and the unprofessional and disrespectful behavior of the groomer reflect a serious failure in customer service and animal care standards. Due to this experience, we will not be returning to McKinney Animal Hospital. I urge other pet owners to carefully consider their options before entrusting their pets to this facility for grooming services. The manager Pamela and the owner Janel took no ownership or accountability for how our dog was handled nor their disrespect or unprofessionalism of their dog groomer. They simply did not care.

We love the vets here. Truly top of class…read more But, the practice overall has so clearly become a "profit first" business. It's appalling and absolutely unacceptable. EVERY single interaction is them pushing unnecessary services that are obscenely over priced. Even the vets will quietly tell you about more reasonably priced services, to seek out. That tells you a LOT about the management. Clearly the new owners had one thing in mind. Cash profits over animal care.

We went out of town for 6 days and we left our special most beloved Stevie (German Shepherd) at the…read morePup Shack. Leaving her was hard enough but leaving her for long was very tough. Needless to say I was a nervous wreck about leaving her. The whole time we were gone, I received pictures and videos showing how happy and playful she was. I could tell they actually loved her because she showed it in the videos they sent. I cannot thank them enough. She came home happy and healthy looking like she had the best time. I won't leave her anywhere else after this experience. Thank you Pup Shack, you allowed our family the opportunity to relax and enjoy our vacation KNOWING she was well cared for. Much Love from Stevie and our family!!!

Pup Shack is a great boarding and day care business. When I was on vacation I received several…read morephotos of my dog. The facility is awesome and my dog really enjoyed his stay. I'll definitely use Pup Shack again.

I have been taking my dog to Canine Republic since she was 6 months old and she will be 7 in July…read more I board her and also utilize the daycare option and our experience every single time has been amazing. The entire staff is professional but also warm and caring, you can tell they truly all love what they do. I know when I go out of town that my dog is in the best hands at Canine Republic. I have recommended them to several friends and co-workers who have all had positive experiences as well If you live anywhere near Canine Republic, I would strongly recommend using them for your boarding/daycare needs!

They take very good care of my dog! The boarding options are great and the dogs get substantial…read moredaily play.

Amazing!! This was my first time boarding my baby and she went the extra mile making sure we were…read moreboth comfortable. I will always recommend Pawesome Pet Resort & Board

Joy was great. She kept us informed of our dogs status daily. They have cameras in each kennel so…read moreyou can check on your dogs anytime. Personalized care.

Kim is the best!!!! She will go above and beyond taking care of your fur babies!!! Even sends you…read morevideos and pics so you can see how they're doing which makes you feel so much better about leaving them! Look no further, trust me, she is the one!!!

There is absolutely no one else i trust more to care for my pup! Kim sends several pics each day…read morewith status updates and her home design keeps pups in mind! My dog cannot wait to get inside and begin playing ! He is usually pretty needy, but doesn't even look back to see if I'm still around when i drop him off at Nitro!

Canine conversation has helped me and my dog become even closer. Kinsey Rising is a top…read moreprofessional in the dog training world. I would trust no one else to handle my five-year-old male Rottweiler with such grace, compassion, and strength. I would encourage anyone who has a dog that needs any type of training to seek out canine conversations.

Cheryl is the best. Seriously. We heard about her from a friend and when we meet for our free…read moreevaluation I knew she was gonna be our trainer. We live in Lake Stevens which is out of her travel range so we met at McCollum park in Everett for our sessions. We have a 6 month old Whippet and the web is full of information about how Whippets are not motivated to be trained, can never be trusted off leash, no training collars (they have thin necks), are very sensitive, etc. After reading all this I was left bewildered. I had trained our previous dog (Lab) but I felt like nothing I knew before would work on this dog and I hadn't even started! Cheryl put my mind at ease. She felt that a balanced approach (a gentler training collar with lots of positive reinforcement) was the way to go and how a dog is trained and what it can and can't do is up to the individual dog and its owner. We signed up for her Silver package and met twice a week for 5 weeks. After our first lesson I was so pleased I could cry. Just that lesson taught Dobby not to pull which was his biggest issue. From there he learned sit, down, come, place, heel, stay, not to jump up on people and just how to generally pay attention to me more than his surroundings. Its tough for him as Sighthounds see everything and are intensely interested. But he's come so so far. Cheryl never lost her cool, never lost her patience and she had a solution for every issue that came up. I had to bring my 4 kids numerous times as we homeschool and she was never (visibly) annoyed, even though they were sometimes quite annoying :) We did end up using an electronic collar and our last few sessions involved working with him on that. He has begun work off leash using this collar. It also helps make corrections at home when he doesn't have a leash on and is far away. I would recommend using the e-collar option if it fits into your budget. Its been really nice. I can't recommend Cheryl highly enough. We really enjoyed our time with her and Duke and her impact on Dobby and us will last a very long time. She enabled us to have a well-behaved dog that we can take anywhere. That's priceless.

Erin has been walking our 3 dachshunds for a couple of years now and she is absolutely great! She…read morecares for our dogs like they were her own, and our dogs love it when she comes over. As you can imagine, 3 dachshunds are a handful, but she handles them very well and they respond so positively to her. If you need someone to care for your animals, Erin should be your 1st call.

Just moved to Plano, didn't have anyone to look after my dog Max while we went away for the…read moreholidays. Found Erin online and loved all the great reviews. Called her and met with her, I could tell right away I'd found the right person. She came over three times a day, walked, and cared for my dog while we were away. Could not be happier with Erin's care of my dog. I truly felt like she loved my dog like he was one of her own. She texted me updates and pics every day. Put my mind at rest. I would highly recommend her. Will for sure use her again in the future. R.J. H.