From Five Stars to Two :-( Updates have not been made to the PetsVet website, but Dr. Suzanne Colbert has moved on to begin her own practice in Morgan Hill and is no longer seeing patients at PetsVet. I learned this a couple of days ago during a very difficult series of interactions resulting in the fact that I can no longer recommend this business. The front desk staff is great, and the location is awesome. I would have kept the original 5 star review but, this week, my experience was truly awful. Friday we saw a doctor I presumed was a temporary/substitute for Dr. Colbert that day. I can't recall his name but he was delightful, thorough, and answered all of my questions. He confirmed our little doggo had Gingivitis and an oral infection and recommended dental procedure asap. He prescribed antibiotics 3 days prior to prevent serious infection before/after. Surgery was set for 10 days later with "a woman doctor" (this is how office staff referred to her) which I presumed to be Dr. Colbert. Tuesday infection was clearly worse, and she was in pain, so Iet them know I wanted to start antibiotics early and refill/use an NSAID she'd had after a prior surgery. The medical assistant relayed the doctor's message. This is when I learned Dr. Colbert would not be performing the surgery and was no longer with their office. To paraphrase: "Yes, your dog has an oral infection, we're aware it's getting worse, and that she's experiencing pain, but you need to wait 5 more days to begin the antibiotics the substitute doctor prescribed. Do not give her any kind of pain medication, including prescription anti-inflammatory you have on hand from a past surgery or it will 'mess up her blood work'. She'll be fine in 11 days after dental surgery/treatment." I was really anxious about infection worsening. I'm aware of the issues with taking partial/unnecessary courses of antibiotics, but I still can't understand the difference between starting 8 days ahead and 3 days ahead. If it was about blood work having to be redone I would have paid for that - it seems like anything taken 10 days before surgery would be inaccurate anyway. I took doggie to an urgent care center and that vet didn't understand either. When she called for clarification she got the same answer. Minutes later I was called by PetsVet and told to look elsewhere for help. Doggie was given pain meds and antibiotics. 36 hours later infection and pain are almost gone. We're looking forward to having her treated by Dr. Colbert in a few weeks. I'm disappointed to have to write this review, but after so many attempts to communicate I feel that I've given this business the opportunity to resolve this. read more

I'm giving one star because it won't allow for zero stars! I took my cat to get spayed and the next day she was foaming from the mouth. I called during business hours and they referred me to an emergency vet because they were understaffed. I had to pay $1800 for an emergency vet to tell me she was ok. Petsvet should have followed up with their patient! Scammers! Go somewhere else. Even the San Martin animal hospital is better than this place. read more

Took our dog Oreo (Pomeranian) to PetsVet in Gilroy on 06 JUL 2023, saw Dr Shira Colbert DVM. She was impressively professional & thorough. Most professional veterinarian we've ever interacted with. Steven Dunsford read more

PetsVet Veterinary Hospital - Veterinarians Near Me - Gilroy, California

SAVE YOUR TIME AND MONEY. This place is completely horrible. Giving them one star is doing them a favor ! You're surrounded by clowns who call themselves vets or vet techs. Waited 50 mins for our appointment. Vet was a joke along with her staff. Appointment resulted to nothing ended up taking our dog to a real vet in San Jose. If you have time and money to waste this "hospital" is just for you read more

Being new to the area, my husband and I were in dire need of a new and trustworthy Vet for our Bunny. Dr. Colbert gave us the best experience and healed our bunny. We can't wait to continue our service here because we know our sweetheart is in great hands. Thank you Dr. Colbert and staff!! Sara, Kyle and Honey read more

PetsVet Veterinary Hospital - Veterinarians Near Me - Gilroy, California

Staff and doctor was friendly. Doctor was very patient in answering our questions and very knowledgeable about husky breeds. Place is within PetsMart and was clean. No waiting room area so we wait in the common store area. It's been over 1.5 weeks since our visit and we haven't heard back on test results, before we can start on the preventative flea and heart worm medicine. I should have asked how long it would take and will call today. read more

Save yourself the heartbreak and don't go here! I sat in traffic for one hour and when I got there they told me my appointment was cancelled and couldn't see my dog. read more

I had great experience at Petvet a wonderful lady Miriam was so kind & understanding how was my dog was Sophia. and Sophia was pulling a fight my dog but Miriam was their to let Sophia to know she not alone. and she was so sweet towards my dog. and I'm so glad I was there to show Sophia I'm here has well. and Miriam thank you for everything. and thank you Isela for helping Miriam. read more

If you have a large breed dog I suggest you don't bring your precious baby to this ugly place. They don't know how to handle a large breed animal. They don't like large breed dogs. I wouldn't call it a veterinarian hospital because they don't do there jobs as veterinary techs or veterinary doctors they are rude people they don't give good advice. There advice is not good at all. They are not helpful. I don't think there qualified to work with animals. Or they shouldn't be able to work with animals there cruel and they shouldn't be able to be in business. I don't think they even deserve 1 star! That's why petsmart isn't associated with this place because there terrible. read more

I have a 12 yo dog. After seeing countless vets with no answers I came to Petsvets when my dog had a giant bleeding head wound that would not heal. They were able to diagnose him with skin cancer and preformed a surgery to remove lots of small spots. Now that more spots have returned, they kindly referred us to more specialized care. No vet is perfect, it is always hard to find answers, but I was happy with treatment received. read more

I took my precious guinea pig who was 4 months old here and she had a cough and some mucous and labored breathing. The vet said she would be fine on antibiotics. She died 4 days later!! I am mortified and absolutely upset. I lost my baby when they said she'd be okay. read more

Fast and detailed service. Coming here saved me over $1000- as my "regular" vet wanted me to go to the animal hospital in SJ for what I believed was not a life threaten illness with my dog. PetsVet had answers within 45 mins and some in site testing. I'm so thankful. They have great hours too!! Happy with our visit read more

I have a large breed dog and they suggested putting under anxiety meds for "their safety" he was fine and has never needed anxiety medication at previous vet. If you love your fur baby go somewhere else. read more

Don't wast your time! Horribly unorganized and misleading. Each visit takes longer then it should. Each visit something went wrong "out of their control" that causes the appointments to be an hour late. They charge ridiculous amounts for services and are very pushy on trying to charge me for services I did not request or approve. I am no longer coming back for any services for my two small breed dogs. On my last visit I had to leave my dogs because they were so behind in appointments and I didn't want to wait more then an hour. Two hours later they called and asked to perform two eye test for $30 each. I agreed and when I went to pick them up and pay my bill there was a $21 charge for a nail trim I didn't approve or ask for and another test for $48 that wasn't approved or asked for. Scammers!! I can not emphasize how extremely frustrated and disgusted I am with this vet. Please don't waste your time or money with this horrible vet. read more

I would give zero start if I could how's this place still in business the technician with the blonde hair were extremely rude acting like they own the place and the receptionist were not to much better they gave me estimate thru email and upon arrival they told me a whole different price about double this place has to be the worst vet in the world this place has so many bad reviews how is it not shut down yet the owner of pet vets veterinary hospital definitely needs to do something about it read more

Update to my previous review: Shira Rubin, calls herself Dr., and maybe she is, but as long as she is there filling in for Dr. Colbert -STAY AWAY! I recently read more of the reviews and I AGREE WITH ALL of the ones that gave a 1 star but wanted to give LESS THAN zero STAR! ALL of the staff are either not trained properly, don't give a rat's a**, lazy or less than. Exception: there is ONE young lady at the check-in desk that "gets it". Even she is mortified at the lack of competence. The want $$$$$$. If you are in need of medical attention for your pet, DRIVE FAST TO SAGE in Campbell!!!! Call along the way, you will be met with a triage team! Worth EVERY PENNY! read more

I completely agree with the review of "Don't waste your time!" Extremely horribly unorganized and misleading. Each visit takes longer then it should. I try to book my appointments early to avoid delays but it doesn't work. Are very pushy on selling packages you don't need. My puppy had first set of shots and they made me purchase the puppy package that I did not need. I regret bringing my pet here. After his package is complete I'm taking my dog elsewhere. I have seen people leave their dogs because they were so behind in appointments. I can not emphasize how extremely frustrated and disgusted I am with this vet. Sadly Dr. Colbert is great but the service is not worth it. You end up more frustrated than you really should. read more

"Your corgi is not a pet. it is a herding dog " corgis are not for first time dog owners" These are direct qoutes from Dr. Shira Rubin. Absolutely rude and disrespectful. I almost left in tears because she made me feel so bad and discouraged. It's not what you say but how you say it. I hope she learns that one day because how she said things lost her a patient. A vet should encourage not discourage you. besides that lots of miscommunication, very pushy on treatments, unorganized information passed between the front desk, vet techs. They do try to sneak in services that was not discussed/agreed upon prior. Please review with the front desk what is to be done before you send your pet back. Otherwise they will try to scam you I will not be returning nor do i recommend anyone to come here for pet care. read more

This clinic does not have the slightest idea of ​​how to treat clients, much less our pets. My dog ​​took her to the clinic because she got a ball in her eye. In the consultation they charged me $340 dollars and they scheduled me for surgery, the estimate was $748. dollars the day of the surgery I showed up and they wanted to charge me $2000 dollars I asked them why I had changed and they wanted to do a dental cleaning when I never asked for that service as I refused the doctor refused to do the surgery because he had to take her to a specialist that for the consultation would be another $300 they made me lose my day of work and money I give them zero star bad service no experience and abusive they don't care about anything read more

These wonderful, caring people took the best care of our little buddy when he needed to have some tumors removed from his mouth. I'm very happy with their level of concern and care for our fur baby. They also followed-up the next day to make sure he is doing well. My only complaint is they're not here in Hollister - great job, friends! read more

Dr. Colbert is unreal, she is the angel on earth for animals. My 13yr old dog is a rescued(me) that I've had for 1.5yr. Last 6 months he was feeling sickly and losing weight rapidly despite having a great appetite. Long story short Dr. Colbert never gave up trying to figure out what his body needed. Now that he is on prescription food and medicine I'm happy to share that he gained all his weight back and is healthy! If you're looking for a vet that is not only knowledgeable, but has amazing bedside manner and treats you like you're genuinely part of the family, then you must meet Dr. Colbert. You know what else she does? The vaccines that are in the fridge that gets cold, she warms them up in her hands first to make sure her patients are as comfortable as possible. I mean come on.....I know my (human)doctor doesn't do that for me. Our family is forever grateful. Not to mention she also specialize in birds and all kinds of small animals and reptiles, not just dogs and cats. read more

We brought our cat to this vet on Sunday for an emergency visit. I purchased a voucher advertised on Yelp for $75 that was good for $100 towards a service. The vet was awesome and didn't up charge us for the emergency. There was an issue using the voucher which took two days to resolve but I finally got to use it and my credit card was adjusted. The staff was professional but it was frustrating trying to use the voucher. read more

horrible place highly do not take your beloved pets here they made me give a deposit and then refused to see my pets

First time ever leaving a Yelp review and glad it's to this place! My partner and I have had pet rats for years and have always gone to Dr. Colbert even before she came to this location and when she left her previous clinic we followed here here not only because rats are "exotic pets" and need to see a special vet but because of how professional, compassionate and knowledgeable Dr. Colbert is. We've brought rats in for their first visit, euthanized a few and everything inbetween. Colbert has even sent us very sympathetic cards when we have lost our little family members which means the absolute world to us. So kind.The staff and tech's are super nice as well, never had any issues with them. read more

This is the wrost vet serice ever. Slow serivce do not bring your pets here. I made that mistake. Very slow serice i show up 20 mins before hand and they dont take you in until youve been waiting for an hour and have been bugging them over and over for them to see you dog. False tests about worms. They ONLY CARE ABOUT THE MONEY NOT THE SAFETY OF YOUR PET. The entire staff is rude and does not care at all. They only want to get paid. If i could give zero stars i would but since i cant ill put one. Thats how bad they are. read more

The puppy package the they offer for all your puppy's Vaccines, nail trim, de warmer make the expense super affordable. The staff is very friendly and the vets as well. We're thinking to switch all our furry kids to this clinic. read more

Best dog food. Great operation. Awesome owners. Your dog will be healthy and happy. Meat and probiotics. Just don't smell it!

I love Dr Colbert! When she left Princevalle vet, I came with her! I trust her completely with my dogs!

dr. colbert was very nice and helped up with other problems we had with our ferret! Staff was very nice and helpful. Will be coming back again! read more

Had an appointment at 9am and decided to walk out at 10:07am with never even meeting the vet. The girl at the front desk was nice. She put us in a room promptly. The veterinarians assistant however was very unknowledgeable. She walked into the room maybe 20 min or so after I was placed in there and suggested my dog had a skin problem... After I explained he was a brindle and that was his color (which I'm surprised she didn't recognize) she attempted to push the $360 puppy package on me. I declined and told her I just wanted the examine and his first set of vaccines so then she went onto telling me how much I would be spending without it. I declined again. She seemed bothered that I didn't want the package and started an estimate for the days vaccinations, for some reason she said she had to check how much the deworming was with the vet and never returned. 20min passed and I decided to leave. Very bad first and last experience. Never even got to meet the vet. I had to drive 30min in the opposite direction to the only other available veterinarian so that my puppy can get his vaccinations. read more

Can I please give this place NEGATIVE stars?? The worst vet experience I have ever had. Let's start with their vet tech Kelly. Completely unprofessional. I came in with a 6 day old puppy in distress and needing oxygen. She took my puppy back and stuck him in an oxygen machine with NO heat. My poor puppy almost froze to death in the office and what did Kelly say when she handed my puppy back to me? "His temp is 96, I'm surprised he's not dead already." WTH who speaks that way to someone when it is their fault they almost killed my puppy while in their care??? Completely insensitive and unprofessional. The doctor was in and out. Not much to say except giving me a quote for almost $500 for an x Ray. She gave me no other options and no meds. Because of their terrible staff, by the time I left the office my puppy was way worse off then when we arrived. The office completely mistreated my puppy and yes, my puppy dthat same day after the visit mainly because he could not get his temp back up fast enough. I did call later and complain. The only compensation I received from such a horrible experience was $48 for the office visit. This place is by far the worst Vet around. Response- Yes, you did offer me a sooner appointment and I did arrive 20 minutes early only to hear the doctor was now on lunch and if I wanted to be seen it would be considered an "emergency appointment" and cost me double. I had a coupon so I agreed to that because my puppy needed care immediately and heat to keep him warm. I was originally hesitant to arrive early because being that my puppy wasn't well he at the very least had an incubator in my home as well as constant oxygen concentration keeping him stable. The only reason I would have removed him from his safe place would be to see a Vet who could provide him medical care and medication. Your office did nothing of the sort. By going to your office it made my puppy more ill to the point of no recovery and he died. Had he been treated appropriately he would still be here. The next day I had another puppy fall ill. She was seen at Orchard Veterinary where the knowledgeable doctor quickly prescribed her medication and SAVED her life. Huge difference in care and compassion for the animal and owner. read more

Great location right inside Petsmart. Puppy packages help to make puppy shots and check-ups more affordable. Friendly doctors and staff. Highly recommend! read more

Was very satisfied with the vet Dr. Colbert. She was very informative and caring to my pet. What I liked best was the exam was very thorough. I left feeling happy cause I felt the doctor understood how important my pet means to me. read more

If I could give 0 stars, I would. First of all, this place should not be advertising as a hospital. I took my dog there on a weekend since our vet was closed. She had a large, bleeding puncture wound. I thought I would try PetsVet rather than put her through the stress of driving to the emergency hospital in San Jose. What a mistake. We patiently waited while the vet tech asked us all the relevant questions and typed them up. Then waited, patiently, but for far too long, for the vet to actually come see us. There was no one else in the building and she was told that my dog had a bleeding puncture wound. When she finally did arrive she didn't have any sense of urgency. She first auto corrected the vet tech's report on the computer. Then made our poor injured girl get up on a table even though she is a large dog and it was difficult and unnecessary. Took time to examine her teeth, ears, listen to heart, etc. before bothering to look at her wound. Finally, finally, she took a look and told us what we already knew. That she had a large wound. Told us she needs surgery but it couldn't be done that day as they didn't have the staff on schedule. If she had looked at the dog's injury first thing upon entering the room, we could have been well on our way to the hospital in San Jose. Yet, she made us go through an unnecessary exam before telling us she couldn't help. She did keep insisting that if we would wait a day it could be done tomorrow. Sure, I am going to take my injured, bleeding dog home for a day so that she can charge me for services the next. I got out of there as fast as possible and took her to a professional emergency vet who met me at the door and immediately began to help our dog. I was charged for an exam at PetsVet,and paid it, but thought it was ridiculous to even need to. I feel that she did an unnecessary exam just so that she could charge me for it. I will never recommend anyone to this horrible vet. I will stick with our beloved Gilroy Vet for routine treatment and if we are ever in the unfortunate need of emergency services again, we will go back to Silicon Valley Emergency Hospital. In my opinion, this vet had no compassion, no sense of urgency and what I perceive to be intentions to drum up charges for services to customers. We were livid at the treatment we received there. read more