We had Dr Simmons come out to euthanize our dog when the cancer was too painful for our 100+ lb…read moredog. She was kind and caring and made the best out of a bad situation. I highly recommend at home euthanasia for furry family members who are suffering from a terminal illness.

Amazing service Awesome customer care when we really needed…read moreend of life care for our 18 year poodle. Thank you The Garcia family

As new dog owners, my family wanted to have the best investment in our Labrador Retriever puppy's…read moretraining so we could build a mutually rewarding life with him. I began exploring all kinds of programs with various trainers around the idea and Primal Canine stood apart from the get go because: (1) Erin is an amazing, kind and professional person to work with. She is prompt, yet not pushy. She worked with the facts and empathy for our needs and budget to help us get to the right program. (2) The trainer we were assigned to was forthcoming, efficient and excellent with the training. He was clear with what we could expect and what the constraints were. (3) Primal Canine is local to where we live, and we really preferred to go with a nearby small business, as both one we could support and build a relationship with, and for convenience. Within the 3 weeks of board and train our puppy went through, he came back with solid foundations and ability to understand and respond positively to basic commands. Primal's role does not end with the program - they constantly support with our needs and questions even after graduating from B&T, and actually offer a lifetime of resources to help us grow and flourish with our new best friend. We could not be happier we went with Primal and would recommend them to anyone who is looking to build a rewarding relationship with their dogs. Special shout-out to Erin and the trainer we worked with - you've been amazing to our family. Thank you!

I can't begin to thank not only Farrukh, but Mike and the rest of the staff at primal canine for…read moredoing such an incredible job with my dog Bodhi. From pulling him off the kill list, through the tireless training they did to set him up for success in his future endeavors, managing finding him the perfect home, to eventually entrusting me to become his forever home. I couldn't be more in awe of the work they've done with Bodhi and the countless other dogs I've seen the update videos on, I will forever be grateful to Farrukh and Mike for their faith in me, and the continued support/guidance Farrukh has given me since he flew Bodhi out to me in August, 2025.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Let me start by saying I have the utmost respect for vets and their staff. Vet care is a tough…read moreprofession. I am a seasoned dog owner who has spent many hours and has had many visits to the ER over the years. However this last visit was brutal. We arrived at 830 am and didn't get fully seen and discharged for 12 hours ! 12 hours is insane to make someone with a sick animal wait. At least be up front on check in and say. You are likely looking at 5-6 hour wait. At least that way you can make a call and decide to not put your already sick animal through more stress. I get how triage works. Most pressing cases are seen first. But to have us come back into the exam room several times just to sit and wait for at least an hour or more each time is wild. The tech calls me and ask me if I've left and I say no I'm right outside and by the time I've come in they have forgotten about us and stick us in an exam room only to sit and wait another chunk of time. The vet was lovely and she helped diagnose my dog and set up a treatment plan. That was the only plus.

In the very early hours of 2/19 our German Shepherd Hopper tragically passed while we were out of…read moretown. My father and brother who were caring for him brought him to MedVet around 4AM. I cannot begin to explain the amount of empathy and care their team gave to my entire family in this process. Since our baby was 100+ pounds it was hard for my elderly father to help carry him. In response to this their team was waiting for Hopper with a gurney and took over to make the whole process somewhat easier on us. Even being away, they let me do some of the paperwork over the phone so our family did not have to be there longer than they needed to be. My father told me about how exceptional their crew was that night and how much compassion they had for Hopper and our family. If you were working the day of 2/19 around 4AM, your kindness truly touched us and made us feel safe leaving our baby in your hands. I can't begin to thank you enough from the bottom of my heart.

They're the same price as sage- go to sage…read more 1) they first told me of an issue for my dogs liver being on the right side and then later on the left side. How do you misread an MRI... 2) front desk staff were speaking to someone who over the phone who was making arrangements for a deceased pet and upon hanging up, the receptionist rolled her eyes and said something dismissive. 3) my records were sent to the wrong vet delaying prescription refills 4) I wasn't given all information regarding my dogs health and had a game of telephone with my primary and med vet. I have never had such an experience with SAGE and this was my first time going to medvet and the last.

*First time experience* Review for a Cat…read more Believe the reviews, this place is phenomenal! While I hope all of our fur babies will never need to come here, sometimes things happen and unexpectedly. I want to be transparent that I was at SAGE earlier in the day-- let's just say I don't like the route they wanted to go and I went to VEG few hours later. As we know, cats are masters at hiding pain and discomfort. The below review was from July 15, 9pm at night. My 5 1/2 cat Bebe's symptoms: 1. Not eating or drinking and it was 95 degrees 2. No potty at all (I have a litter robot, plus two other cats) I brought her in after 15 hours of these symptoms. A bit "quickly" but as I mentioned it was hot out and my girl LOVES food. About the vet: I called beforehand, very nice gentleman answered, didn't rush me, didn't treat me like another number in the queue. I also want to call out, no AI crap! A real human answered when I called I didn't have to select "press 7" etc. I arrived about 20 mins after the call and was greeted warmly by the front desk. Extremely clean place, coffee and tea bar, freshly baked cookies! We were promptly given a room and Dr Molly came in within 15 mins of our arrival after the nurse took vitals. Dr Molly is a pure assets to this vet. Before she started talking, she sat down on the ground to not overwhelm my cat. Her voice is very sweet, she understood my concern and gently got Bebe comfortable. Treated her like a little scared child vs just some animal with no feelings. She got to Bebe's level vs throwing her on the metal table. Dr Molly listened to every little trivial thing I said about the past 24 hours because I wanted to be transparent and she determined we should do an x ray and blood work. I was promptly given the link via phone to pay + outline of costs, clear! I did have to wait about 2 hours for results of the xray due to the hour I was there (9pm to midnight), the results were sent out for review. I received them back and they are the clearest x rays I've ever seen, better than a human hospital, seriously. They send you a live link to download them too. Diagnosis: she came back in, same calm voice vs the chaos she had in the vet (few emergencies popped up with dogs) while I was waiting. She gave Bebe fluids and anti nausea injection and an antibiotic injection. I got home 1am and she started eating! I couldn't believe it. Her red blood cells were a bit high (inflammation), thank god no blockages. What I think was wrong: we had a little stress when I got home with a big box and she ran between my legs and got stressed running into them + the door slammed same time she got freaked out running into my legs hard.

Brought my dog in at 11pm since this was the only available vet that open. She had CHF and we…read morenoticed her breathing was getting muddy and panting. They kept my dog in an oxygen tank overnight and the next day advised us that she would not make it. I understand that vets advise humane euthanasia but they shouldn't guilt trip the patient's owners into it. Also please know how your pets act because vets and vet techs don't know them as much as you do! Our dog usually pants heavily and gets really anxious and the vets perceived it as her struggling to breathe and even kept advising us that euthanasia was the only way. We opted to bring her home and get a second opinion with her primary vet (who advised us that she was still bright and alert and needed treatment, not euthanasia!) Her primary vet also saw red flags with all the different medication she was given and obviously would cause her body to react negatively. We could have lost her that day to euthanasia but thank goodness we followed our instinct and brought her home. It's been 5 days now and she's starting to eat and drink and get her strength back. When it's time - they will let you know. Humane euthanasia is beneficial, yes. But know how your pets are and always get a second opinion if you're not sure!

We're so lucky to have Steinbeck in our area. It's totally equipped with all the newest equipment…read moreand the vets & techs are incredibly knowledgeable. They're mobile when you need them & for more critical matters, the office does a great job of getting your horse in now. A big shout out to Nick Carlson, amazing vet & Maddi, an incredible tech who have treated my current horse for cancerous growths, benign growths, stifle injections, & vaccinations and to Lauren Winfield who has done vaccinations, lameness due to feet issues, resulting in getting me to the right farrier. He's sound because of the teamwork by these 3 talented people.

Almost for 25 years We had an issue with the service from another Vet. We trusted her-so well We…read moregave her access to bill payments with our debit card. The bills were going up . Ect... our horse cut the side... we were told they would have to come every day to change the dressing. That will be $250.00 a visit.. We said no ... then we got a bill OMG Said we have changed our Service to another veterinarian... Then she started saying thins that we not true. Then the said I have been caring you Bills for a long time. What that is not true you never cared us , your office manager has debit the billing and set a bill paid . Since then we have used Steinbeck Dr D was the first .he was amazing.. he always explained what he needed to do ... then we met most of the other vets Dr "S" was the main person... if she was not available. Now we see the other vets and mostly the are female, no matter what time of the day or night. Years ago one of our horse hot spooked by the ground keeper drove the tractor fast by his stall .. It's 9:00 and Dr " S " came out . The cut was deep he could not walk to a covered barn to treat him... we had a conex we stored hay .. it was empty, she asked could you get him to go inside of the 5-by12 . I said he trusts me .. the 3 of us and a / new vet that joined their team... flash light were no going to do what she needed. She brought new team member, get their truck and point the head lights into the conex. Dr Sarah De Santi was so amazing in rain cold wind doing the secures one by one the horse . It must have been 11;00 he was back in his stall I think the other one was Dr Kalea . Tried to start the truck but the lights been in on so long it would not turn over. Dr Kayla would come out to tube horses when they colic... Star could tell it was a vet driving in to the stables just by the sound of the engine. Dr Carlton has done a few surgeries on our horses as well . Removing cancer on the back side of horses. What is so amazing is that everyone that is on Team Steinbeck, the front office Nicki who seams to know who is were who is available to come in an emergency... forwards calls to someone in the field, gets script refilled by a Vet and has it ready by the end of day to pickup Then the techs that come out with a vet that knows what they need to assist and usually has what they have it in hand as they request it. They are a very professional team ... I know more stories about how great they have been in the past 20 years. You know your horse is in good hands with th Steinbeck Team

I took my 15 year old cat here pretty much aware of what the outcome would be. The intake staff…read morewere very cordial (at 7:30am on saturday). Dr. Hermmann did a quick diagnosis, and reported to me what she thought. Went ahead with some blood work, which confirmed the diagnosis. There was no pressure to continue and all my questions were answered I think, with all the options available. I recommend this facility highly.

The worst Vet I have ever been to. Dr Herman was appalling. She did not want to answer questions,…read morewas incredibly rude, and showed no concern or help with our newly diagnosed dog who has diabetes. If you asked a question she became irate and raised her voice. She spoke quickly and did not clarify anything. We are 60 and need to give our dog shots twice a day with multiple other things to do. It required more than a 4 minute conversation for his care. Some people are not cut out to be a Vet. Avoid at all costs.

The people working here are angels. We had an extremely sick dog, who ended up passing but it was…read moreher time. I carried her in, although on the phone they asked if I needed a gurney, which I didn't, but has kindly offered. The second they saw me and my pup, everyone stopped what they were doing to help. They could clearly see between my face, and her, that this was serious. Although our sweetie passed, they did everything they could, and kept me in the loop the entire time. The physician gave us great peace by telling us what had occurred, there was nothing we could have done, and even if we'd gotten her there earlier they probability to survival was low. In an extraordinarily difficult time they give my wife and I peace knowing we'd done what we could and it wasn't our fault. I had a mentor tell me, "why and what if are what keep you up at night." They did everything they could to shut down those difficult thoughts. While this is a sad outcome, I can't think every person who helped me and our pup last night do what they could. I'll never forget how you helped me through one of the most difficult processes of my life and thank you from the bottom of my heart.

Caring staff, quick and attentive to emergency patients, thorough but don't try to sell you on…read moreextra treatments.