Chris was fantastic. He spent time educating us on the basics of foundations and went into great…read moredetail on the situation with our old home. It is obvious he has years of experience working with foundations and understands engineering very well. There was no pressure to make any quick decisions. We felt he was very honest about the different options we had. He arrived on time, and his recap email arrived right away. The experience was much better than expected, considering the issues we are facing with our old home. I highly recommend Ram Jack West and ask for Chris.

ADDENDUM: After the below review was written, I received a call from Ram Jack West to resolve the…read moreissue immediately. They came out promptly and I am now happy with the final product. In addition, they gave me a $200 Home Depot gift card for the inconvenience. Ram Jack West has great customer service and prioritizes the satisfaction of their customers. I highly recommend! I originally chose to work with Ram Jack West because I felt that Chris (our salesman) was open and honest compared to other companies. When evaluating our project, he called the engineer on the spot to clarify what our project would entail which I appreciated since previous companies were wishy-washy. We were able to schedule quickly which I appreciated, and the price seemed fair for the amount of work that was going to be done. When the team came out to do the work, I reviewed what I believed they were going to do for the project. The crew foreman, Aaron, said no, that's not what they were told to do and proceeded to tell me something drastically different from what Chris and I had reviewed. My father was also present when Chris was here and verified that it was not what was discussed. I called Chris directly to clarify which he reassured me that sometimes they need to provide support to structures but the team onsite didn't think it was necessary. He "wants clients to be overprepared so that they aren't shocked if more equipment is needed". I then had to ask, wasn't this part of the costs that you originally quoted me for? He then said, he would have to check the estimate to see. After my prompting, I was returned $880. This would have been overlooked had I not asked. Furthermore, I questioned the foreman, Aaron extensively prior to the work beginning. I was worried that the way they were installing the Helical would not support the cement post properly as we were told with previous companies that it would make the cement tilt and push up on the beam unevenly. I was reassured by Aaron that it would be fine. Sure enough, after the team began the work, the cement block began tipping as they lifted the beam and we could not get the balcony back to level. The "finished" product looked extremely unstable and I was concerned about long term stability. I was again reassured by the onsite team. Despite this, I decided to reach out to the project manager, Bijoy (who I had never met in person and was only in communication with via email) and sent photos of the completed work. I also sent a company review after being prompted to do so with an automated email from the company. After this submission was sent, I was reached out by supervisor Tyler who also said he would review the photos. Tyler was very pleasant to work with and responded promptly. I received a call back from him shortly later and said that although the structure is stable, it doesn't hold up to Ram Jack West standards in appearance and they would come out to lay new cement down (which is what I thought I was paying for in the first place). The team came out again, and laid cement which looks so much better! I was very happy with the results until we had to remove the wood framing around the cement and found a hole where the helical is. It is a deep hole (at least 3 feet) and our gravel in the area falls in to it. Furthermore, I am now concerned about it filling up with rain water and further disrupting the ground. I, again, reached out to Bijoy and sent photos with questions about how this hole can be filled. I didn't hear back for nearly 2 weeks, at which point I reached back out to Tyler. After Tyler's prompting, I then received an email back from Bjjoy instructing me that I could fill the hole with anything insulating "such as foam or newspaper". I clarified that newspaper would not be water proof and also the hole is at least 3 feet deep which would not be feasible to fill. I asked if cement would work instead, which he did say I could do. Overall, the initial project took 3 guys less than 3 hours. The crew returned to place more cement a few weeks later. And I still have to spend my weekend (and money) filling the remaining hole for an unfinished project. I was really hoping I was going to like the finished product but because of the continued need for work, lack of initial transparency, and delays in communication, I can't say I would recommend using this company. I think that the Ram Jack West supervisor, Tyler, did a great job trying to improve this issue for me and had great communication, but ultimately, I still have to do work on something I spent nearly $6k to get fixed properly the first time.

Mel was awesome. Very professional and responsive. Good communication. He and his crew did a…read moreconcrete repair project for a foundation and he knew all the proper methodologies and codes. He performed the work efficiently and on time and cleaned up well. Would definitely recommend and would use again.

10/10 and highly recommended! Melgrik and his team did a phenomenal job on my epoxy floor. He was…read morevery thorough and professional from start to finish. They truly take pride in their quality of work and craftsmanship. Melgrik truly cares about each customer and each job they do. The communication between us was excellent: always letting us know when and what they were doing. They were also on-time for everything. Very impressed and satisfied with my project. THANK YOU Melbigaldana Concrete Solutions!

I hired R&J to replace a rotted sill plate and remove a portion of concrete walkway and door step…read more(which was trapping moisture against the front wall and rotting the exterior sill and joist). After removing the concrete, replacing the rotted wood, he built us a small deck area which gives us larger lateral space as a door step compared to the small concrete step. A marked improvement over just the moisture fix and rot repair. This was a pretty significant job and our home is very unique in structure which created many challenges. As a homeowner invested in a major renovation project, I had some pedantic requirements and Jorge was empathetic to all of them. The work was permitted and passed inspection with king county.

I've been doing many, many remodels for my business and my homes over the past 25 years and Jorge…read moreis a true professional. I had what I thought to be crumbling concrete siding also known as "Rock-Crete" in several areas outside my house. So many companies just told me "nope!" This is a new one for me as I've never worked with this. The painters who recently came out to paint my house wouldn't go anywhere near it. Within 10 seconds he pointed out that it was only a few layers of paint peeling back. He was kind about it, and wasn't upset that I had wasted his time. I will call him as soon as I have another project in his wheelhouse. Thanks Jorge!

***Please note -- I updated my review from 1 to 5 stars. Terra Firma took the initiative to reach…read moreout and assess any next steps needed to correct the problem. Trust is 100% restored knowing that if problems come up they will take any action needed to follow up. I will also say that the work they originally did was actually to code, and we agreed that the moisture problems arose due to the nonstandard setup of my dehumidifier, NOT because of errors in Terra Firma's work. Thank you Terra Firma.*** Unfortunately, I have to drop a negative review in the interest of warning other folks that their work has gone downhill. I previously had an excellent experience with Terra Firma for management of a water problem in my crawlspace. I hired them without question again for my current property for management of moisture issues, and I didn't check their work upon completion as thoroughly as I should have. Unfortunately, about 1 - 2 months after completion of work, I discovered a large mushroom growing out of one of the structural posts in my crawl/basement. On closer inspection, I noticed that the dehumidifier water discharge line they installed was dumping less than a foot away from my foundation, corresponding to the exact spot the mushroom was growing. Moisture was the exact problem they were supposed to fix, but now they have created a severe structural problem secondary to moisture with the dehumidifier line dumping large quantities of water right next to my foundation. In other words, they created the exact issue they were purporting to fix by collecting the moisture and depositing it into my foundation. Once fruiting bodies are growing out of wood, this is an indicator that the wood is severely compromised and the fungus network has grown extensively. I now have a very expensive and serious problem to fix. I called to let them know about the problem, not sure if I will hear back from the coordinator/ the team who did the work. I am not sure if I would trust them to fix the issue after the damage they have caused, but I would accept financial remediation. If they take steps to make things right, I would update my review. I would not hire Terra Firma again for any crawlspace work, be it structural or moisture related because of the big problem they have caused. Again, just would like to warn others.

DISCLAIMER: I did not use their installation or repair services. This review is about their…read moreestimation process and sales tactics. Their tech, Noah, was pushy with his proposals. He wasted time by having me watch a video of their process, and attempted to get me to agree to a proposal the day of - estimates running in the $15k-$50k ranges. Their estimates came in higher than their competitors by about $5k including Groundworks. When I informed him that I would not be using their services, he replied with, "What are your plans for your sagging floors? How do you plan to address this?" I have met with many contractors on this same issue, and no one else aside from Groundworks and TerraFirma has attempted to blow our issues out of proportion. However, Noah did offer to do a side by side comparison of the other offers with his, which I did not take. I ungraciously assumed it wouldn't have been attempt to price match, but to take another opportunity to push me more on his proposals. Don't use them, if you want to avoid fear mongering and overpriced services.

Sorry guys, I waited too long to write a review. Trayton, Ryan, and Laura do exceptional work. I…read moredon't want to get too wordy about the job, but it was a complicated garage floor with the discovery of an underground spring. It was looking bad and Ryan was standing next to me and said "we're gonna win this one". Just the kind of attitude needed with a difficult job. They were on time, efficient, clean, and worked extremely hard. In addition, they're just a really nice crew to work with. Oh yeah, they won.

I love EVERYTHING about this company. Their catchy name. Their communication. Their…read moreresponsiveness and patience with my questions. (I'm very inquisitive!) Their willingness to accommodate my requests. The personalities of their employees, from their office staff to the one's who do the hard work. It's apparent that they've built a company based on honesty and integrity. There are larger companies who do foundation repairs, but I don't think there's another company who could have done a better job for us. Dave

!!!ADMINISTRATIVELY DISSOLVED!!!…read more Not currently licensed to operate in Washington. Absolutely avoid this company. After fighting this SFR for over a year, I had to take them to court where the judge agreed that they breached their own contract and performed faulty work. I was awarded a judgement which SFR refuses to pay. They've let their WA state SOS registration expire, either through negligence or intentionally to avoid court cases and debt collection efforts. You can look at their reviews online and see that there are many others in my position.

Misha and Slavik came to day to finish up--too cold last week and snow... did a great job slab…read morejacking my garage floor...some final touches to make it look better... Very satisfied.... Professional, competent, and left the garage cleaner than when they arrived!! Highly recommend

DO NOT GO ANYWHERE NEAR THIS COMPANY!!! They are not competent. When R&R "fixed" the foundation,…read morethey just installed above-grade composite discs AS THE FOUNDATION-- which is completely against code and ENTIRELY structurally unsound. The discs are supposed to be installed below the frost line--NOT ON TOP OF THE GROUND. Also, in many places, the posts they used are not even connected to the beams. Either this company is completely incompetent and unaware of basic industry standards, or they knew and did this work anyway. Whatever you do, stay away from this company.

I strongly recommend this company. Unlike two other companies we got to come look at some cracking…read morein our walls, they took a careful AND honest look. Another company put the hard sell on us for a solution that didn't even make sense; R&R explained why what we were seeing wasn't concerning and DIDN'T need work (or money!). When we looped back a few months later, they connected us with other upstanding soil specialists and structural engineers. In a business that seems full of scammers, these guys are the real deal. Thanks R&R!

They showed up on time did an inspection and to our surprise he said our crawl space was fine …read more This told me a lot about how honest they are . I would call them without a doubt if we ever had a problem in the future .

I would avoid this company. They do not do proper water damage source testing or remediation. It…read morewas difficult to get them scheduled, and even afterwards their work ended up doing several thousands of dollars of additional damage, on top of their costs. I had to scramble at the end of the summer to find contractors to repair their damage before the fall season and rains started. Would recommend looking elsewhere.