Amazing service today by Delaney from the Portland OR location. Not only did he clean the carpet very well but his customer service is fantastic. Thank you for hiring such a friendly and professional employee! He needs a raise. Highly recommended! read more

after being referred to Jt and deciding to use them for four different jobs. I was continually lied to told they were going to do something and never did I still have a pallet of material in my garage that he sent to me by accident and it's been over a month it's still there. I can't understand people who do business this way. read more

We utilize PG Long Carpet Cleaning and Floor Covering.  They are seamless from initial contact to scheduling to final billing. From the scheduling to the sales and the technicians we could not be happier. They are able to coordinate and communicate effectively. If an emergency arrives, they are quick to respond, even in the middle of the night. If ever you are in need of carpeting services, look no further than P.G. Long Floor Covering.  They will do right by you as well. read more

First time I scheduled them ( after taping my driveway and hauling 3 big rugs out), they showed up and said they don't do wool rugs, regularly. They didn't have the right equipment. No one asked when I scheduled IF I had wool or synthetic rugs. They told me they'd be back in week with the right equipment. I hauled all my rugs back in. Today, I hauled all the rugs out and taped the driveway. After waiting a bit, I called them. They told me they never scheduled me and I could schedule a new appointment with them. No thanks. Sorry communication and sorry service. read more

Great company to work with! We use them for our cleanings and carpet replacements and they are always quick and efficient. The office staff is always friendly and ready to help however they can. We appreciate their quick responses to our needs that sometimes need to be addressed the same day. Honest and quick! read more

We've used Pg long for over 8 years and always feel valued as a customer and appreciate their services and hard work on each and every carpet cleaning. Ramiro, David, Alex, Todd, and Kelsey are just a few names that always stand out for us and go above and beyond to ensure we're happy as a customer. Keep up the great work! read more

PG Long Floor Covering and Carpet Cleaning LLC was hired to clean my carpets but did not clean them. They left without cleaning and recommended replacement without communicating properly that they refused to do the carpet cleaning service. We knew the carpet was borderline, but had a move in scheduled in 2 days and decided to do the best cleaning possible. We didn´t hear back until the late afternoon the day before move in. Now itś an emergency with too little dry time. This is unprofessional and unacceptable. You would think a company that had two disparate services would have professional ethics and separation between cleaning and replacement but don´t be surprised if your ¨Cleaning¨ service call is really just a sales call for a more expensive replacement. read more

I hope you clean carpets better than you drive! To the driver of your company van at 185th and Cornell at 12: 30 PM today. If the cars in front of you slow down for a yellow arrow, SLOW DOWN. It does not mean to swerve into another lane and run a red light. I had two young children in the car in front of you, and if you want to demonstrate you do not care about my safety and my children's safety, why should I give you a chance at something less valuable, like carpets? When you are in a company car, you represent that company. read more

Every Single time I have used this company to install My carpet I have had nothing but 110% professional responses from them, but also amazing work. I get the value I expect with a price that unbeatable. I won't go anyplace else for my flooring needs. If you are smart and wanting a good crew I really suggest these guys. Do fantastic work. Victoria. read more

In the past, I managed two properties at the same time, and when I needed new carpeting in a unit (or carpet cleaning), I used P.G. Long Floor Covering. They always have done right by me and have always been easy to work with from initial contact to scheduling to final billing. It was a real pleasure to see their techs parked at the front door of the leasing office on the property where I'm working today. Once we got into the office and chatted and laughed a bit, I gave them the key to the unit, and I haven't seen them since. That's exactly the way it should be; they're getting work done for us so that the apartment will be ready for move-in. Time is money in the property management industry. It's super helpful when a vendor gets this and gets the job done as we wish. It's frosting on the cake when they're nice folks to work with, and double frosting on the cake when the office staff is professional and friendly as well. If ever you are in need of carpeting services, look no further than P.G. Long Floor Covering. They will do right by you as well. read more

As a property manager, I use this company monthly and I am always impressed with the results. Everyone who works for this company is friendly and does a good job. They have streamlined the request process. Instead of calling, you simply send a fax with what you want and the apartment that needs cleaned. This is great because it makes my job easier. Instead of adding another phone call to my long list of people whom I need to call, I can just fill out the order form and fax it over while I am on the phone with someone else. On the occasions that I do need to call, the office staff is always quite friendly. The cleaning technicians are professional. They drive clean looking vehicles and wear uniforms. This gives a nice impression. The people are also friendly and professional, and they don't seem to have a high turn-over rate. I never worry about them working around or in tenants' homes because they are courteous and trustworthy. They also do a good job cleaning carpets. The scent they use can be a little strong for some people, but if you ask them to use less of it they are happy to accommodate that. I've used this company for years, and I recommend them for anyone, whether you just need a one-time clean for your home or if you are a regular customer, like I am. read more

Totally the best for carpet cleaning. I have had them clean multiple units and they have saved carpet that I thought was long gone on multiple occasions. Every time they come out I am always impressed by their professionalism and the great job that they do. read more

Tried to get a quote on carpeting from Shane @ PG Long. Shane was very slow to provide information and when I asked for specs on the carpet he only sent a link to a website. This website did not have much information beyond different colors/styles. I was able to get some spec info, but when I asked Shane for more detailed info & that I wanted it quickly, Shane said I should look for another vendor. read more

Thank you PG Long for being so responsive with your services. We are happy to partner with you as your team is friendly and efficient.

PG long is very unprofessional and inexperienced. Last year they came to do a job in the apartment that I live in. The installer was not prepared with enough product to complete the job in my apartment. A seam had started coming apart in the hallway of my apartment, that was why it was necessary for the carpet to be replaced with linoleum. As a result of the installer not bringing enough product he only covered a portion of the hallway. Less than a year later then another seam in the same hallway, that should have been replaced by the flooring installer form PG Long started coming apart at the seam...so, again they were called out to re-due the first replacement again. Jon Girt, the manager for Salem came to my apartment to see what needed to be done, he took a picture and left. Only later, after I tripped over the ripped seam, hit my head on the wall and got a concussion, did I realize that when Jon Grit to take a picture, he did not secure the area as he should have. In a response to a demand letter I wrote to PG Long, they sent me a picture of a dog taking a crap... This is who PG Long is...juvenile, incompetent and extremely unprofessional. Don't worry, I have all of the paperwork and pictures from both times they had to come. read more