Twice Disappointed…read more
We have now dined at this restaurant on two separate occasions, and unfortunately, both experiences left us very unimpressed--especially for a restaurant located in such a nice hotel and charging these prices.
Our first experience was lunch in the spring of 2026 while we were staying at the hotel. We were extremely impressed with the hotel itself--the room, staff, and location were wonderful--so naturally we expected the restaurant to be of comparable quality. Sadly, it was not.
Our food came out fairly quickly, but it was cold, and several items we ordered were missing. We then had to wait quite a while for someone to return so we could ask for the missing items and condiments, which were definitely needed to help the already subpar flavor. We left disappointed but decided perhaps it was simply an off day.
We gave the restaurant another chance in August 2026 while celebrating my father-in-law's 89th birthday. Since this was dinner service, we hoped for a much better experience.
His prime rib was actually very good, with no complaints other than the mashed potatoes being served cold. I ordered the Charbroiled Frenched Pork Chop, and unfortunately, it was awful. It had very little flavor and was dry and badly overcooked. The three onion rings served with it were rock hard, overcooked, and cold. They tasted as though they had been deep-fried much earlier and left sitting rather than being prepared fresh. I did send the onion rings back, but I chose not to send the pork chop back because I didn't want my 89-year-old father-in-law, who tires easily, to have to sit and wait while my meal was remade on his birthday.
The coffee was another disappointment. At $15, even with a carafe provided, I certainly expected it to at least be hot. It wasn't.
Our waiter was adequate and did nothing particularly wrong, but the level of service simply didn't match what I would expect at this price point. The interaction lacked the warmth, attentiveness, and polish you would normally associate with a higher-end dining experience.
After two visits with many of the same issues--cold food, poorly prepared food, missing items, and service that doesn't match the prices--I don't think we can chalk this up to one bad night.
The hotel itself is lovely, which makes the restaurant even more disappointing. With its location and atmosphere, this restaurant has the potential to be very good, but the kitchen and service need considerable attention. At these prices, guests should be able to expect freshly prepared, properly cooked, hot food accompanied by attentive service.
Sadly, twice disappointed.